jade and lucia are the worst employees, One Star I would not…read morerecommend this facility to anyone looking for quality care for their loved one. From the beginning, communication was poor and promises made during the tour were not kept once my parent moved in. Staff seemed overwhelmed and untrained, with high turnover making it hard to build any consistent relationships. Medications were mishandled on multiple occasions, and basic hygiene needs were often neglected. The facility itself looked fine at first glance, but once you're inside regularly, you notice a lack of cleanliness and attention to detail. My concerns were repeatedly brushed off by management, who seemed more focused on appearances than actual care. We ended up moving our family member out after a few months--it was a stressful and disappointing experience

Horrible place came to see my mom and this hispanic lady with brown hair that had students bossing…read morearound was so rude. It was morning shift. She kept telling the students "can someone pour water for me" in a rude matter, when she could do it herself. She kept treating them like they didn't know nothing. My mom asked her for water and the Hispanic lady told a student instead. Please people like her need to stop treating people like that. She was treating them like slaves. My mom said she's scared of her too, she doesn't like how she is so aggressive. Please do better.

JoJo caregiving services!…read more Exceptional caregiving is about more than providing assistance--it's about offering compassion, dignity, and genuine support when families need it most. Thank you to the incredible caregivers who consistently go above and beyond, treating every patient with kindness, respect, and professionalism. Your dedication, patience, and heartfelt care truly make a difference in the lives of those you serve. We are deeply grateful for everything you do.

Amazing all-inclusive senior living! Highly recommend--caring staff and great amenities!read more

Theresa Mapilis and her crew are so professional. They are very thoughtful and courteous…read more They offered pastries, water, juice and sodas. Each employee were asking all the guests if they were doing okay,if they need water, chips or soda. Friendly environment. The parking lot was clean, the facility was clean, it is very inviting. Keep up the good work, you guys are awesome!

Do NOT bring your loved ones here!! The staff stole my grandmas rings she NEVER takes off, tells my…read moremom "you and I both know she has never had any rings since she has been here".. there is currently an investigation going on for elder abuse and other things, these people are horrible. They turn your loved ones into zombies, treat them horribly, and streak from them. The staff here are pathetic and poor excuses for human beings. A large amount of the residents were taken from this place yesterday and taken to the hospital, if you have family here that weren't take. To the hospital, find a new home for your loved ones. Do not trust these fake people with the people you care about.

Beautiful and newly renovated nicely maintained and very well kept property. I was sold after my…read morefirst visit at Vista Montana as I was in search for a forever home for my Uncle who is elderly. The activities and the amenities offered for the residence is great for the reasonable pricing. The caring hearts of the staff, exudes, kindness, empathy and selflessness always. Staff always take time to stop and greet or have a small conversation with the residence there. They also take time to help someone no matter what their position is. Rather they work in the kitchen or on the grounds, they are just exceptionally nice. I will highly recommend it for anyone who is looking for an assisted living or independent care for themselves or a loved one.

WELL-PROTECTED & GREAT BREAKFAST! I was searching for an elderly friend with my companion the other…read moreday and we were impressed by the heavily guarded facilities. I spotted senior living staff at every corner. There's a set of apartments for independent residents who need minimal help and a more hands-on quarter with 24/7 assistants on site. The quality of care is solid, it's a popular choice for many seniors in Hemet. Elevators are accessible, the food's good, and there's even an underground parking garage. My primary issues were the odors in the apartments. I don't think the floor is properly mopped. Someone needs to come in and Lysol the joint. Additionally, some of the CNA's in the apartment section were borderline grumpy. Customer service needs a vibe check stat. Type of care: Dressing, bathing, feeding, etc. it's a Swiss-army knife of a facility not too far from the Hemet Hospital.

A warm place with great staff. Anna hmmm. I will go there if and when I need excellent care.read more

ana hmm the place is to far but great staff. they are truly care about human being . They always…read morecheck on and they don't abandon .

Great affordable 55+ neighborhood with $60 per month HOA that covers maintenance for 2 acre common…read morearea grounds, swimming pool and clubhouse. Community homes built in 1962 and many still have the nostalgic feel.

Poorly managed all the way around. The manager Asked us to move out without refunding the credit…read morethey promised to give. Their corporate office had to get involved to find the missing money. It took time and many phone calls. Very dishonest group working their

I lived at Sunwest Village, in the "independent living Villas," for 18 months. During that time it…read morewas owned by Merrill Gardens,Emeritus and then Brookdale (the corporation that took over Emeritus.) In my experience, it did not matter who owned and operated it, as the behavior and attitudes of the long-time staff continued on the same regardless. As a result, Sunwest is the WORST place I have ever lived in my life. Rather than treating the residents as valued and respected elders who deserve excellent service, many of the staff act as if the residents are their parents or grandparents who are supposed to take care of them. Staff chronically complain to residents about how overworked they are, and use that as an excuse for not doing their jobs. It is necessary to fight for every service that is supposed to be included in the monthly fee. For example, the "Villa" I moved into was infested with black widow and other types of spiders. My first week there I killed 27 black widows just in the garage! Although the spider infestation presented an obvious health hazard, I had a constant battle with staff to get our place exterminated, a service that is supposed to be provided. Getting assistance from maintenance was also an ongoing fight, and the quality of the service was hardly worth fighting for. The maintenance staff flooded 2 rooms of my "Villa" while fixing a simple leak in the toilet, because they had incorrectly turned off the water at the outside main valve! The buildings are old and have not been renovated since being built in the '70s so they need a lot of maintenance, but good luck getting it when you need it. The landscaping service would mow the lawns on a regular basis but would ignore the weeds growing in the yard. I decided to let them grow just to see how bad it would get and I had weeds that were over 3 feet tall before they cut them down! After Housekeeping would come and do the "light cleaning" (my neighbor called it "a spit and a promise") I would take a wet paper towel and wipe it across the newly mopped floor and the paper towel would be filthy. While I can only write about my own experiences, other residents told me they had the same problems or worse. One thing almost all the residents appeared to agree on is that the food is terrible! It is almost all processed, in very small portions, limited variety, tastes bad and appears to be bad for you. I did not eat a meal at Sunwest the entire last year I lived there as I just could not stomach the food. Although I was forced to continue paying for meals as Sunwest will not adjust their pay structure even if you don't eat there. The person I live with was having chronic extreme gas and horrible diarrhea and the doctors could not figure out why. The day he left Sunwest the problem stopped and he hasn't had a single episode since. The best advice I can give anyone about Sunwest Village is "stay away!"

I have been a patient here for about 2 months and I have received great care. And total respect for…read moreall the employees especially my nurse Tawny. She has gone above and beyond her job for me at times and takes the time to really listen and make sure my needs are met. Thank you hemet hills for the awesome care

My mom was a resident at Hemet Hills before she passed away. She was in her room gasping for air…read moreand not one person did anything to help her. My sister had to request them to do something and they wouldn't. After my sister was adamant, my mom was finally transferred to the hospital where she ended up passing away within a couple of days. I do not recommend this facility because of that and because of the lack of care she received. Oh and she kept being found unresponsive because they were giving her insulin when she was barely eating. We asked them to stop giving her insulin but they never stopped. Her death could have been prevented from happening so soon had they taken better care of her.