Working for home instead has been the best experience. They work on putting you with clients that you would work well with personality wise and they're really great at it. They train very well so the clients get the best of care. They also understand work and home balance. Office staff is amazing. I really love working here and don't regret joining there staff. read more

I am proud to be a care pro for Home Instead in Temecula. The supervisors are supportive to their clients and Care Providers. They care about each client and provide excellent care to each client and family. As a Care Pro I feel each employee is treated with respect and caring for each employee. For me personally, I feel lucky to be part of this team. Every one in the office is professional and takes extra care with their client and staff. Providing care in the home is their expertise. read more

Can't say enough about how incredibly blessed we are to have Home Instead in our life when we need it the most. My 52 year old husband who's in in home hospice needs 24/7 care due to the side effects of brain cancer and Home Instead is there for us to help him and to give me much needed respite care so I can leave the home and care for our children. Wonderful staff. Everyone always shows up on time and is very professional, very happy with their services and highly recommend! read more

Danielle, Angie & Janette, Thank you for your professionalism, kindness and sincere caring ways you all provided me with during my employment process at Home Instead in Temecula. I look forward to assisting and providing our clients with peace of mind. read more

I used Home Instead for about a year and a half. I only kept them that long because the caregivers were good. I caught a few of the staff members lying multiple times and they were very, very rude. I finally switched companies because I couldn't deal with them any more. I fired them in October and was told my deposit would be added to my final bill. I had not heard back from them or received any invoices. A few days ago the manager called me threatening to send me to collections. I told her I haven't received any correspondence from them since I let them go. She didn't care and said pay by next week. I would never pay anyone without an invoice, especially if I don't trust them. If you have a loved one who needs a caregiver, find another company. It is too stressful dealing with Home Instead! There is a 5 star review on Google that the owner left himself. I think that speaks for itself. read more

I gave them a 3 Star because I feel that the care hours would have been better for us at 2 hours 3 times a day, versus 2 times a day - both equaling 6 hours. Also, one of the aids wiped my mothers bum from the back to the front until I corrected her. And again she was wiping up on the front area- again having to correct her. I think the aids are nice and caring, they just need a tad more training. read more

I could not be happier with the care my wife received from this company. They were always accommodating when we needed to reschedule or cancel an appointment. Leslie has exceptional skills caring for Parkinson's and Dementia patients. She worked with our Physical Therapist to make sure she understood the exercises and techniques required to restore my wife's mobility. The doctors and skilled nursing facility my wife was in for a while recommended a residential facility where she would have existed, and nothing more. I decided to try keeping her in our home and see if that would restore her memory and strength....and it did. Home Instead is exactly what the name portrays. I couldn't be happier with my decision to take my wife home. Thank you Angie for choosing Leslie to care for my wife. read more

Very poor customer service. Office Manager was rude. I requested to talk to the owner Paul and they would not let me or connect me or even leave a message. Wasted two weeks of my time an potential service for my 95 year old father who is able to receive care as a Veteran. I would not recommend them. read more

After being with Home Instead Senior Care for almost 2 years having them care for my now 90 year old Mother in Law - I am at a stand still because they are making horrible inconvenient and unreasonable changes. Their Manager Rochelle quit and it seems from there it has been nothing but down hill in the service and management and provision of care for their clients. I do not find it unreasonable to request to personally interview a potential caregiver in my home before agreeing to have that person be a caregiver for my Mother in Law on a regular basis. I would be leaving this person in my home alone caring for my Mother in Law. I prefer to interview them and ask questions about their experience and chat with them a few minutes to get an overall feel for them while at the same time give them an opportunity to meet my Mother in Law and get an idea of what type of care she will be needing etc. - NOW I am being told by the owner of the company that if I want to interview a potential Caregiver for my Mother in Law I will have to pay $50 for EACH interview!!! I am interviewing other Caregiving Companies and none of them have this same ridiculous policy! You blew it Home Instead - No more good reviews from this home. Very Disappointed! read more

Wow, how disappointing was that? I guess after 12 years of service to my retired USMC father you were too cowardly to call and attempt to rectify and discuss my issues with your decadent staff. So let me clarify things for you yet again. Yes, I'm a nurse, and I'm well aware of mandate reporting, but I'm confused with the timing of Angie and Cheryl's report to APS (adult protective services). Oddly enough it was right after I brought it to Cheryl, the full time caregiver, that my father had an open wound area to his bottom and a burn on his chest. Strangely enough, I had no problem with my part time weekend caregiver . So within days of me voicing the seriousness of these health concerns, I get a visit from APS? As expected, all claims of the "alleged" abuse were found to be unsubstantiated and to the surprise to the APS officer, records from the VA, lab values, and medication dosage were available to her. But surprisingly, no mention of the open area or the burn, just the closed Coumadin induced bruise. As for the VA, it was no surprise that I wanted to switch agencies. I was not the first to complain about your company's incompetent and inept performance. Within a week, I had a new care company. Stop masquerading your thoughts and prayers for my father and redirect those thoughts and prayers to Angie, Cheryl and Jeanette. So let me end this once and for all. Do not correct a fool or he will hate you. Correct a wise man and he will appreciate you. read more

My mother in Canada was deemed unable to live alone anymore in June of 2014 and we scrambled as a family to care for her. We certainly had room for her in our Murrieta home, but because my wife and I both work, we needed a caregiver some hours during the week. I had seen Home Instead vehicles around town and called to see if they could help. I met with a manager (Angie) at our home and she had lots of very useful tips for me as far as seniors and their needs. My Mom flew into San Diego in early October and when she arrived at our home in Murrieta, we had an informal meeting with Angie and the potential caregiver for my Mom, Chloe. The meeting was very professional and comfortable for all parties. Chloe now helps us out with: assisting my mother with her bath, doing her sheets and laundry weekly, preparing a small lunch for her, taking her for a walk and general companionship when we can't be home. We have been completely satisfied with the services provided by Home Instead and recommend that anyone in need of services should consider them when looking for a caregiver for a loved one. read more

I have been using Home Instead Senior Care for over a year now for my Dad who has dementia. I absolutely love this company. They have been so accommodating and helpful right from the start. We found the most wonderful caregiver for my Dad through Home Instead. Ann came out and met us and chose Kelli to be a caregiver for my Dad. What a perfect choice she made. Kelli has been truly an angel sent to us. She goes above and beyond every time she is with my Dad. She is a wonderful caregiver and we just can't say enough good things about her and Home Instead! We highly recommend this company. They have made a huge difference in my Dad's and my life because they have helped us so much in this difficult time. read more