Our office switched to this coffee service a few weeks ago and our morale immediately went down the drain, no pun intended. The problem is the pots are so slow to heat. After one pot brews it takes an indeterminate amount of time for the "Brew" light to come on again. A pot was brewed at 7:30 am today, and it's still not on two hours later. We received a lengthy explanation for this, and why they can only set it to 200 degrees and blah blah. But the result is: our office rarely has brewed coffee anymore. One pot is made and then we stand around the pot hoping the green brew light will come on. Everyone's leaving to go to Starbucks or the local coffee shops.
In response to complaints, our office obtained a separate heater for tea, so the tea drinkers don't siphon off all the hot water. Do they use it? Probably not. Do they care? Probably not.
If you're looking to start a war between the tea drinkers and coffee drinkers, and to wean your employees from coffee or send them out wandering the streets looking for sustenance, by all means go to Parks Coffee!
I hope the company will respond and fix this problem, and if so, I'll be happy to revise my review. read more