The tech that came out today was great. Great attitude and knowledgeable of the Town of Paradise…read morenew code on septic inspections. Thanks guys

Really, really disappointed in the service I received today for a quote from Earl's and their…read moreplumber, Paul E. I called because of a leaky faucet handle and spoke with someone from their call center. The representative I spoke with was honestly one of the nicest customer service people I've ever talked to -- the few stars I gave are for them and them alone. I scheduled a 10 a.m.-12 p.m. window to have the leak checked and get a quote. I let my boss know I'd need to step away from work during that time and even offered to use my lunch break so I wouldn't miss additional time on a personal matter. I kept my phone right in front of me the entire morning -- and waited... and waited... and waited. When noon rolled around, I called customer service. The agent told me I had received a call and voicemail saying my window had been changed to 1-3 p.m. I hadn't received any call, voicemail, or text -- which I thought I would have at least gotten, since I did get a text confirming the original appointment. The agent didn't seem to care or believe me, and tried to rush me off the phone but first I asked her to confirm my number, and have the plumber text when he was on his way so I wouldn't miss him. Then I had to rearrange my lunch break again and get approval to leave work for a second time. At about 1:40 p.m., the plumber texted saying he'd arrive at 2. He showed up at 2:20. Great. I ended up getting back to work 30 minutes late from my lunch. When Paul arrived, I showed him the leak and explained that we rent -- so if it wasn't expensive, I'd just pay for it myself, but if it was, I'd need to contact the landlord. Paul asked, "Well, what do you consider expensive?" I just stared for a second, because I figured he should be the one telling me that. Then he asked, "How much can you -- or are you willing -- to pay to get it done?" Like I was on The Price Is Right. Not wanting to play the guessing game, letting him know I know absolutely nothing about plumbing or the cost I said, "I don't know, maybe $100?" He scoffed, looked at his tablet, and said, "$100? I don't have a single thing on this whole tablet for $100." I asked, "Okay, how much will it cost then?" Finally, he quoted nearly $300. I asked if I could make a quick phone call, and he said, "What are you going to phone a friend?" Excuse me? I explained I needed to talk to my husband because we have a budget. After my husband and I spoke, we decided the cost was too high for something that might fall under our landlord's responsibility. I told Paul we'd contact our landlord to handle it. He said, "So call him right now." I explained we hadn't notified the landlord of the leak yet, that we just discovered it and he'd want to inspect it himself first. Paul seemed visibly annoyed, took his iPad, headed to the door, didn't look at me and said have a nice day and left. I was honestly flabbergasted. This was my first time calling a plumber over something like this, and it felt like every "mechanic-as-a-woman" warning come to life -- being treated like I didn't know what I was talking about and ready to be taken advantage of financially. The irony is, I've had better experiences with actual mechanics, even the ones who might've been trying to upsell me were at least friendly. At first, I wasn't going to leave a review. Things happen; people have bad days. I didn't lose anything but time. But here I am -- why? Because I ended up fixing the leak myself after watching a couple of YouTube videos and buying a $15 tool. The plumber wanted to charge me $270 to replace an entire faucet system for no reason other than to take my money and act like I was wasting his time. And just to be clear, this was only supposed to be a quote. The phone rep even said that no work would be done unless we agreed on a price first. Unfortunately, what I got instead was a wasted day, a rude plumber, and a bad taste in my mouth. To wrap it up: Earl's might have a great call center, but my experience with their field service -- specifically Paul E. -- was frustrating, dismissive, and overpriced. If this is how they handle quotes, I can't imagine trusting them for a full repair.

Got a quote for services and said to wait for other quotes. Ended up having some bobcat work done…read moreand had them dig out my septic. Called AAA and told them what I had done and said they could pump my tank and to call me back when they were ready as this wasnt a rush job only something I was doing as I was "in the area". Nobody called me back so we went to Redding to see relatives. Got back in the car and found out that AAA had trespassed on my property and had pumped my tank without my permission or signed authorization. I wouldnt let anyone on my property without supervision or authorization especially if I didnt know them. The choice is yours.

The service received was professional and courteous. They were quick to respond to my clogged…read moredishwasher this was greatly appreciated. I would recommend this this company for your plumbing needs. The price was also reasonable.

Septics are no fun when a home owner has to deal with them, especially with our older rural homes…read more Costs are what they are in this day and age. The technicians are always nice and helpful to us ladies. The response times have been right away or at my convenience. Their answering service assured your calls will not go missed!

Recommend Tom's Septic! came out the same day. They were honest, explained the process and charged…read morefair prices.

Prompt, friendly, professional service from the minute I spoke with Jenelle in the office to Robert…read morecoming out to pump our tank. A call to other services in the area assured me that their prices are fair with no hidden fees. We suspected we have a problem with our system which Robert confirmed. He was able to explain what to expect next and put us in contact with a company to diagnose and make repairs.

This review is for the excellent customer service I received when I called from 3000 miles away…read moreregarding a septic tank at my Cali house. Janelle was great, so helpful and accommodating. Even emailing Butte co. septic info. I felt like I had a much better understanding of septic stuff after and will definitely reach out to them in the future should the need arise.

I needed help with my Septic System. I called Chico Septic who had bought out the original company…read morethat put in a new system 25 years ago. First guy came out to pump my tank. I was having no issues, it was just past time for a pump. He opened up the system and saw that the liquid was above its drain pipe, meaning it was going into the leach line. He told me he would send their tech who specialized in clogged whatever's. He would not pump my system as he didn't know what tech would find and didn't want me to have to pay for two pumpings. Raul turned up to pump the tank so the techs could work on it. He was very informative as to what was going on. Next came Lance and Jimmy. Those two indentified the problem and began digging and tried to clear out the pipe between the tanks and the leach line. Those two young men explained everything they were doing and what they were going to do to fix . I cannot tell you pleased I am with their result. Such hard workers!!!!

Great company and a special shout-out to Raoul who came out on a Saturday to fix our problem, it's…read moregreat to have such a good worker and such service for such hard and important work, much appreciated! So great that this company has 24/7 service!

Sal and his partner came out and pumped both our systems and within an hour everything was clear…read more They were very professional and quick! We really appreciated their quick response to our problem. I highly recommend Payless Septic Serviced!

I am so happy I decided to call them out. The owner Sal was great and I felt comfortable with him…read moreright away. He is a straight-up guy and his prices were very fair. They worked hard and did a great job. Anytime I had a question they would explain it to me. They actually left my place looking better then when they arrived. I will be using them from now on and highly recommend this company.

Call to have my septic pump out. The folks were on my property within two days. The AM truck…read morescheduled had a mechanical issue, the awesome office staff was able to send a second truck over to finish the job. Job well done.

A++ Called up, had…read moresomeone that could come out in a few days Super helpful dude came over Explained the situation Proposed a solution Got to work Finished up in an hour Really great service Could they do anything better? When trying to get an appointment I had to wait on the line for 5+min, but really wasn't a big deal

Jason and his team are exceptionally good at what they do. Great customer service and a fair price…read more Highly recommend this company.

Been using this company for several decades. Wouldn't waste my time with another septic company…read more Very stand up individuals. Highly recommended.

"Sal and his crew are the best! I highly recommend them. Whenever I call, they're always there…read morewithin a few hours. Thank you, Payless Septic Service!"

Sal was Great!! He and his crew were friendly and efficient. They'll definitely get referrals from…read moreme and ALL my business. THANKS

Hegenbart has helped me with septic service and assessments in Paradise and Chico. Great to work…read morewith.

I called for a second opinion on a property in Escrow - while they could not service my area, Eric…read moretalked me through who to use and even gave some recommendations on what to look for. He spoke with me for about 10 minutes, I really appreciate his time and effort. I will be using them in the future!!!!