The tech that came out today was great. Great attitude and knowledgeable of the Town of Paradise…read morenew code on septic inspections. Thanks guys

Really, really disappointed in the service I received today for a quote from Earl's and their…read moreplumber, Paul E. I called because of a leaky faucet handle and spoke with someone from their call center. The representative I spoke with was honestly one of the nicest customer service people I've ever talked to -- the few stars I gave are for them and them alone. I scheduled a 10 a.m.-12 p.m. window to have the leak checked and get a quote. I let my boss know I'd need to step away from work during that time and even offered to use my lunch break so I wouldn't miss additional time on a personal matter. I kept my phone right in front of me the entire morning -- and waited... and waited... and waited. When noon rolled around, I called customer service. The agent told me I had received a call and voicemail saying my window had been changed to 1-3 p.m. I hadn't received any call, voicemail, or text -- which I thought I would have at least gotten, since I did get a text confirming the original appointment. The agent didn't seem to care or believe me, and tried to rush me off the phone but first I asked her to confirm my number, and have the plumber text when he was on his way so I wouldn't miss him. Then I had to rearrange my lunch break again and get approval to leave work for a second time. At about 1:40 p.m., the plumber texted saying he'd arrive at 2. He showed up at 2:20. Great. I ended up getting back to work 30 minutes late from my lunch. When Paul arrived, I showed him the leak and explained that we rent -- so if it wasn't expensive, I'd just pay for it myself, but if it was, I'd need to contact the landlord. Paul asked, "Well, what do you consider expensive?" I just stared for a second, because I figured he should be the one telling me that. Then he asked, "How much can you -- or are you willing -- to pay to get it done?" Like I was on The Price Is Right. Not wanting to play the guessing game, letting him know I know absolutely nothing about plumbing or the cost I said, "I don't know, maybe $100?" He scoffed, looked at his tablet, and said, "$100? I don't have a single thing on this whole tablet for $100." I asked, "Okay, how much will it cost then?" Finally, he quoted nearly $300. I asked if I could make a quick phone call, and he said, "What are you going to phone a friend?" Excuse me? I explained I needed to talk to my husband because we have a budget. After my husband and I spoke, we decided the cost was too high for something that might fall under our landlord's responsibility. I told Paul we'd contact our landlord to handle it. He said, "So call him right now." I explained we hadn't notified the landlord of the leak yet, that we just discovered it and he'd want to inspect it himself first. Paul seemed visibly annoyed, took his iPad, headed to the door, didn't look at me and said have a nice day and left. I was honestly flabbergasted. This was my first time calling a plumber over something like this, and it felt like every "mechanic-as-a-woman" warning come to life -- being treated like I didn't know what I was talking about and ready to be taken advantage of financially. The irony is, I've had better experiences with actual mechanics, even the ones who might've been trying to upsell me were at least friendly. At first, I wasn't going to leave a review. Things happen; people have bad days. I didn't lose anything but time. But here I am -- why? Because I ended up fixing the leak myself after watching a couple of YouTube videos and buying a $15 tool. The plumber wanted to charge me $270 to replace an entire faucet system for no reason other than to take my money and act like I was wasting his time. And just to be clear, this was only supposed to be a quote. The phone rep even said that no work would be done unless we agreed on a price first. Unfortunately, what I got instead was a wasted day, a rude plumber, and a bad taste in my mouth. To wrap it up: Earl's might have a great call center, but my experience with their field service -- specifically Paul E. -- was frustrating, dismissive, and overpriced. If this is how they handle quotes, I can't imagine trusting them for a full repair.

I had a leak under my house and they were out here very quickly. Did a great job finding the issue…read more(Broken pipe) And repairing it.Very professional. I highly recommend them.

Recently Atlas rescued our duck club clogged sewer main. Short notice, no problem. A very well…read morestocked van arrived. Quickly and efficiently diagnosed the problem.Cheerfully and friendly, a miserable scenario was resolved at a reasonable cost. Additionally a quick review of shower valve and water heater were given. Shop local. Pay peanuts, get monkeys... Step up and use local expertise !

Called this morning that my hot water system wasn't working. Kyle told me he would get his team…read moreout today between 3 - 5 pm. Kanon and Ellis called that would be here around 2:45 pm. They were so personal and professional, fixed the issue and were on their way. Would highly recommend this company.

Super helpful! I accidently knocked something in the toilet as it was flushing and down it went!…read moreThey came out and checked things out to make sure I didn't have a clog. Really nice tech, came same day and left me with advice in case it caused me any trouble later. Will definitely be calling back if I ever am in need!

Had an underground leak by the water main. They dug down and found a broken irrigation manifold…read morethat continued to leak due to a faulty shutoff value. Quick response and same day resolution. Friendly and professional. Will use again.

Today was the 2nd time I've called Tom. This man works hard and will do his best to fit you in if…read moreyour need is high, like mine was today. The toilet was plugged and my old time tricks didn't seem to work. Five minutes later, the plug was clear and tested. Thanks a million, Tom!

Update 3/20/26: another great job by this fantastic company; they quickly diagnosed the problem &…read moreinstalled a new water heater in an efficient, professional, friendly manner. One of the best businesses in Chico!

We were very happy with the service we got from Chico Plumbing…read more Thought they were pretty reasonable in their pricing as well. Nice young man that did the work

Had an issue over a weekend and they got back to me during the weekend to schedule service, and…read morewere able to get out by the next morning. The quote was what the job cost, no hidden fees just prevent straight forward service, and even comped a few minor extra things that would help in prevent similar problems in the future. Thorough evaluation and repair, and great service!

The owner of this company is very nice and has great. Customer service had a little…read moremisunderstanding with one of his employees over a bill, but the owner reached out to me and made things right we've used this company multiple times and I highly recommend this business.

Able Plumbing and their fantastic employee Trevor K. are wonderful! He came out on a Saturday and…read moregot our toilets working again; so great to have emergency services like this available; glad this company hires such competent, knowledgeable, friendly employees!

If I could give 6 stars I would! It has taken me years to find a plumber that isn't only…read moretrustworthy but goes the extra mile to figure out the issue and then fix it. I could have gone cheaper with a non-licensed but the work is guaranteed for one year and I really feel as though the work was done efficiently and with quality! Even top score for the receptionist who was friendly and helpful! Thank you Janelle and Bryan! You rock! Able plumbing for the W-I-N!

Call to have my septic pump out. The folks were on my property within two days. The AM truck…read morescheduled had a mechanical issue, the awesome office staff was able to send a second truck over to finish the job. Job well done.

A++ Called up, had…read moresomeone that could come out in a few days Super helpful dude came over Explained the situation Proposed a solution Got to work Finished up in an hour Really great service Could they do anything better? When trying to get an appointment I had to wait on the line for 5+min, but really wasn't a big deal

Conrad is fantastic! His knowledge and experience have been so valuable in my salon renovation…read more He's also on time and honest. I would recommend him 1000x over.

Conrad installed a new garbage disposal for us and the bill I received was an outrageous amount for…read morethe labor. He did not tell me in advance that the installation cost would be over $500. He handed me an invoice with one figure after he finished and did not break out the cost of the disposal itself. I reluctantly paid the invoice. The next day We called his office for an explanation and did not get an adequate explanation. Even though we had used Conrad in the past, we will not hire him again. overpriced and not transparent about costs.

I called to see about a business relationship. The guy just hung up on me. I didn't know if it was…read moretelephony thing or not, so I called back. When he answered I said again why I was calling. His response was "and you called back?" I explained I didn't know if he had hung up on me or what. Turns out he did because he is apparently not nice or patient enough just to let someone talk. He is probably one of those people that has not learned how to say 'not interested, but good luck' politely. Too bad, I wasn't calling to sell him anything, I want to provide profitable business. I'll find someone else with better people skills.