The tech that came out today was great. Great attitude and knowledgeable of the Town of Paradise new code on septic inspections. Thanks guys

Really, really disappointed in the service I received today for a quote from Earl's and their plumber, Paul E. I called because of a leaky faucet handle and spoke with someone from their call center. The representative I spoke with was honestly one of the nicest customer service people I've ever talked to -- the few stars I gave are for them and them alone. I scheduled a 10 a.m.-12 p.m. window to have the leak checked and get a quote. I let my boss know I'd need to step away from work during that time and even offered to use my lunch break so I wouldn't miss additional time on a personal matter. I kept my phone right in front of me the entire morning -- and waited... and waited... and waited. When noon rolled around, I called customer service. The agent told me I had received a call and voicemail saying my window had been changed to 1-3 p.m. I hadn't received any call, voicemail, or text -- which I thought I would have at least gotten, since I did get a text confirming the original appointment. The agent didn't seem to care or believe me, and tried to rush me off the phone but first I asked her to confirm my number, and have the plumber text when he was on his way so I wouldn't miss him. Then I had to rearrange my lunch break again and get approval to leave work for a second time. At about 1:40 p.m., the plumber texted saying he'd arrive at 2. He showed up at 2:20. Great. I ended up getting back to work 30 minutes late from my lunch. When Paul arrived, I showed him the leak and explained that we rent -- so if it wasn't expensive, I'd just pay for it myself, but if it was, I'd need to contact the landlord. Paul asked, "Well, what do you consider expensive?" I just stared for a second, because I figured he should be the one telling me that. Then he asked, "How much can you -- or are you willing -- to pay to get it done?" Like I was on The Price Is Right. Not wanting to play the guessing game, letting him know I know absolutely nothing about plumbing or the cost I said, "I don't know, maybe $100?" He scoffed, looked at his tablet, and said, "$100? I don't have a single thing on this whole tablet for $100." I asked, "Okay, how much will it cost then?" Finally, he quoted nearly $300. I asked if I could make a quick phone call, and he said, "What are you going to phone a friend?" Excuse me? I explained I needed to talk to my husband because we have a budget. After my husband and I spoke, we decided the cost was too high for something that might fall under our landlord's responsibility. I told Paul we'd contact our landlord to handle it. He said, "So call him right now." I explained we hadn't notified the landlord of the leak yet, that we just discovered it and he'd want to inspect it himself first. Paul seemed visibly annoyed, took his iPad, headed to the door, didn't look at me and said have a nice day and left. I was honestly flabbergasted. This was my first time calling a plumber over something like this, and it felt like every "mechanic-as-a-woman" warning come to life -- being treated like I didn't know what I was talking about and ready to be taken advantage of financially. The irony is, I've had better experiences with actual mechanics, even the ones who might've been trying to upsell me were at least friendly. At first, I wasn't going to leave a review. Things happen; people have bad days. I didn't lose anything but time. But here I am -- why? Because I ended up fixing the leak myself after watching a couple of YouTube videos and buying a $15 tool. The plumber wanted to charge me $270 to replace an entire faucet system for no reason other than to take my money and act like I was wasting his time. And just to be clear, this was only supposed to be a quote. The phone rep even said that no work would be done unless we agreed on a price first. Unfortunately, what I got instead was a wasted day, a rude plumber, and a bad taste in my mouth. To wrap it up: Earl's might have a great call center, but my experience with their field service -- specifically Paul E. -- was frustrating, dismissive, and overpriced. If this is how they handle quotes, I can't imagine trusting them for a full repair. read more

Matt B and Tyler are just finishing up a job at our house. They have been here for almost 5 hours!! I called first thing this morning and they arrived earlier than expected. The job is complete for the time being. Both men were very professional. Matt explained what was going on every step of the way. It was obvious he was giving some serious thought into what was actually causing our problem. We are very happy and highly recommend Earl's Plumbing. read more

Matt B was on time, quick, and courteous. I appreciated his care for the house and the fact that he cleaned up afterwards. Earls is always a good value, local option. read more

Expensive. Issue related to original installation removed "cosmetic parts " which i now have to go back to original installer to fix. Service was on time and water heater working now. read more

They did work on my well I had to have the switch replaced they did the job gave me a quote first I was happy

Steven C. was very friendly and professional. Showed up on time and did the job quickly. Great job!

We had to make that dreaded call for a plumber to come fix our pipes so we could shower. Tyler C. came out, found the problem, explained everything thoroughly and fixed it. Very good experience! read more

Great service! Will visit, access situation for 0 cost - quick response. Will definitely use again.

Steven came today and fixed our garbage disposal and gave us some good tips! Great service!

We had a plumbing issue and called Earls plumbing. Cody Dimbat came out. He was very knowledgeable and professional. Would definitely call again. read more

Had service from Shawnessy yesterday. Very professional, on time, explained everything. Some plumbers shame you for not knowing what to do but these guys were very chill and informative. Gave me a quote and updated it as the job progressed. I had a less than good interaction with an Earl's technician several years ago but this was light years ahead read more

Matt B, came out to my home yesterday for a yearly tankless water heater service which called for descaling and cleaning of the interior vents and fan for the unit. His patience in thoroughly explaining what I was paying for before he did the work was great! His attention to detail is amazing! Finally from the time he arrived for the job and until he finished the job, he carried a professional demeanor that I feel is second to none! The company he represents should be very proud and take notice of the high character and hard work he demonstrates! Great job Matt B! read more

We contacted Earl's plumbing with a major plumbing issue. Unfortunately the fix was to replumb the entire house. This is obviously a very stressful situation for a homeowner. They sent their plumber Craig out who was great to work with. Craig did a great job and really went the extra mile to put my family and I at ease during this process. Earl's plumbing was great to work with and more specifically Craig! read more

Matt B is a very good plumber. Very knowledgeable. I had many questions about going to a different type of water heater. Great explanation on what is needed first. Once I am ready to change water heater system I will be calling Earls plumbing to start the switch. I have to also make a shout out to all the technicians that have had to come out to my place. All work has been excellent. The maintenance plans are well worth the money spent. Keeping my water line in too working order is a priority for me. read more

After having another septic company come out and bid us an exorbitant amount of money or offer under the table work- we decided to get a couple other opinions. The workers at Earls Plumbing were reasonable, responsive, and offered suggestions to help us fix the problem rather than jump to saying it was a complete failure. We appreciated their candor and speedy work. While we don't look forward to any further septic issues we know who we are going to trust in the future! read more

They're the best. We needed our septic tank cleaned. They showed up promptly as scheduled. They found leaks and came back the next day to repair. Excellent and professional service. Travis was great read more

$593.99 bill, sewer is still clogged. Two days later,Wanted additional $900 to $1200 hydro pressure and foam cleaner, during service machine broke.... Hired Company out of Roseville , " 10 mins, Cleaned and ran a camera in my system,no more backup, paid $525 plus $75 tip, was told to buy $12.95 root cleaner at Walmart, and add to system.Second company had a 1/2 blade on drain machine....Earl's people are super nice, may need better working equipment, read more

Matt was great did the whole job in one day. I'm so excited to do my laundry and wash dishes again. Will definitely call Earls Plumbing again (if needed) read more

After I lost my in the park fire, I had to have the septic system inspected and mapped out special forms required by the county had to be filled out by a contractor certified by the county. Trent and Craig came to my site with mapped out the and inspected the septic tank and went the extra mile for all the maps and filling the special forms at a very reasonable price. I couldn't be happier with the service. They did not try to upsell, they did not try to boost the price, I they were on my side. It is so nice to not be a revenue stream for a contractor. They have my highest recommendation and this is coming myself general contractor for over 40 years. Unexpectedly good service. read more

Their technician Rob failed to address the root cause of my problem- " a simple plug had no power to septic tank sump pump. He told me that it had power which was not the case and charged me $158.00 to snake my toilet. Said another technician " Trent would come and help me take my holding tank apart and see what was the problem with the pump. We discovered nothing and changed the power outlet and the pump ran perfectly. During this 2-3 hour ordeal he had to borrow my phone numerous times, lost a bolt to my primary cover plate and had to borrow my electricians tools. He again charged me $180.00 for a job that could have been completely avoided by proper electrical diagnosis. The whole thing was unnecessary and could have been avoided. Plumbers put in electrical pumps all the time and should know what they're doing. - Caveet emptor- look for people who are knowledgeable in what they can do that u can trust!. read more

Earl's plumbing guy came by my house in Magalia on Monday, August 18, 2025 to estimate the cost to replacing my bathtub's drain as a rodent had eaten holes into the plastic Shoe Strainer-Tray. I was told that it would take two men to replace the shoe strainer, and shoe-strainer tray; that the job would take about 3-4 hours and cost $650.00. "Two men I asked?" Yes, "One to hold the Shoe Strainer while one screwed the Tray from under the house." I said, "I could hold the Shoe Strainer, that would only take 5 minutes." "No you cannot," replied the plumber, "You could get seriously injured and our insurance doesn't cover you." I replied, "Seriously injured wearing my work clothes, gloves, safety glasses and boots in the tub?" I asked how much were the parts. I was told he does not give prices for parts. The plumber spent a lot of time talking about mice poison and it appeared he was trying to distract me and my concerns about the drain. The price seemed insanely unreasonable. I remembered about 9 years ago where I had the shoe strainer, and shoe-strainer tray replace by Al Howard of REPAIR PLUS. He did the job alone and charged me $125.00, now Earl's wanted 520% more and two men? The estimate, to my thinking, was exploitation of the elderly and disabled. I thought, "Why not me?" I bought a shoe strainer, shoe-strainer tray, ABS cement and plumber's putty at Thomas Ace Hardware for $38.23. I did the job myself. It took me about 4 hours including one hour to Ace and back, and to replace the floor insulation and its covering. I'm 77 years (retired school teacher); had I been fifty I would have saved more time; then I didn't have two metal hips, a metal knee and arthritis in my back and shoulders. I saved $611.77, a lot of beer and sausage. All thanks to Dr. Norman Vincent Peale's book, "The Power Of Positive Thinking," Thomas-Ace plumbing expertise and the desire to be effective. read more

I needed a small 15" x 15" bar sink installed in my kitchenette and I called Earl's Plumbing. I provided all the materials including the sink and angle stops excluding the waste/drain and water supply lines. Earl's would not cut the hole in the countertop and made me do it. It took Craig (of Earl's) about 3 hours over 2 consecutive days at a cost of nearly $900, or about $300 per hour. That is highway robbery! I will never use Earl's Plumbing again. Beware of their outrageous price-gouging. Marty Piatt, Architect Paradise, CA read more

Earl's Performance Plumbing - Plumbing Near Me - Chico, California

Steven C. of Earl's Plumbing is awesome. Our sink drain had an unusually nasty blockage. Steven knew what to do. He handled it quickly, quietly, and effectively. He cleaned up before leaving, took care of our floors, and gave us tips so it wouldn't happen again. We really appreciated it! read more

The work was adequate once done correctly as requested. We had called on this company as our regular plumber was tied up the past several days. We had some leaks and our plumbing underneath the sink was 30 years old. They identified a seal around the kitchen sink which was allowing some water to leak in underneath. In addition I wanted all the piping redone underneath the kitchen sink for peace of mind. They quoted for this work which I agreed to the pricing in the quote. Once the work was completed the plumber shared they didnt replace the p-trap as it was working fine. The next day we ran water into the sink on 3 occasions and water slowly leaked from the p-trap. I called them back out and upon reviewing the situation the plumber attempted to quote me for the p-trap replacement that I paid for the day earlier that wasnt done. That was a hard "no." He did replace it for no extra charge. The work seems to be good. However, I can't give a good review for trying to double charge me for work that wasn't completed in the 1st place as requested. read more

Do not do this. You need to understand something with this company they will try to get every dime possible. So a couple weeks ago we had some leaking from our what we thought sewer system out in our property in the back yard (not from inside) mind you we do own our home but we are a young couple and didn't know some crucial information. If it's a problem outside call our local sewer company for service in oroville. If you pay a sewer bill they will happily come out for free and fix anything that is going on outside the home. We called this company and he quoted us almost 1,600$ to 2,000 dollars!!! We were about to do it!!! He never mentioned to call our sewer company that is actually responsible for any leaks or issues. So we got a second opinion the day of the very expensive quote. We called the city and they came for freeee! If you live in county you hv to call a business to come suck it out or fix any issue. If you live in the city limits then the city utility fixes the problem for freeee because we pay that bill city will do it! Don't get scammed! This can very expensive for you!! We almost payed it when we didn't hv to! Do your research, check if your on septic or suer that goes to the city. Hope this helps someone in need. read more

Our water main started leaking after six years of its installation. I called Earl's and they sent a team out to fix it at NO charge! I am so grateful!! Thank you, Earl's, for your great customer service! read more

Service right away ,on time,great plumbing tech 5 stars. Honest no service chage to show up a plus. Flat rate job. thank you Jesse and team at Earls read more

No complaints. It was expensive, but plumbers always are. My mom needed a new toilet, we called them, they came out the next day. He looked at it and fixed it on the spot. Great job. What we paid was similar to what the other place quoted, maybe a smidge higher. This is the second or third time my mom has used this company and has always been happy with them. read more

Hired to fix a backup at the kitchen sink. Replaced the air gap, problem remained. Unhooked a hose a second time, cleared the hose, invoiced for the air gap. Upon departure, hot water pressure at the sink was significantly reduced and the faucet was loose. No response from Earl's following request for follow up assistance. read more

This is hands down the best plumbing service in Chico! Not only did they come out within two hours and address my problem, they fixed it at the most affordable rate. I can't say enough about Earls Plumbing with high quality plumbers and prices well below the norm for emergency plumbing. I will never use another service here! Never a mistake and never late! Excellent customer service with the best prices in town! Don't mistake them with anyone else! These guys are the best and you won't regret. This isn't my first positive visit and definitely won't be my last! Thank you for your excellent and responsive service on the phone and in person.I would have never used any other service in Chico, Ca. Unfortunately for me, I'll see you again soon! read more

Earl's Performance Plumbing - Dishwasher wouldn't drain and it wasn't an easy fix! - Plumbing Near Me - Chico, California

We always receive terrific and swift service from Earls! We have been very grateful to have their support on multiple occasions over the years of owning our home! Most recently Paul came up to help with our well system. We continue to recommend this company to anyone who asks for a plumber reference. Thanks guys for all your help! read more

Our septic system backed up last night. I called Earl's Plumbing and they sent their technician Nate out this morning. He was able to run a snake down the clean out and clear the problem in record time. We are very happy with the service he provided! Thank you Nate! read more

See all

This company went above and beyond to fix our septic problem.. Thank you so much Robert and Trevor.

Nothing against Earl's. I just went with a different plumber. I was seeking quotes for a toilet installation.

Shawnessy did an excellent job installing a citric acid descaler and pressure limiter for our house. He did the work with an affiable manner and efficiently. read more

Valve in hot water handle of shower broke. Called Earl's for a quote, they said they would send someone out to look, I confirmed I just wanted a quote at this point and don't want any work to proceed without a quote and they agreed. They ended up going and buying the parts and were ready to charge $350 at the lowest to switch the valve and quoted me over $1k to replace the shower unit. I did not agree to the quote before the tech decided to buy the part anyway and when I offered to just reimburse them for the part he said that's not how it works and I usually have to pay for the whole service. I begrudgingly agreed but then it turned out the part did not fit. Tech said it was too old and they don't make the part anymore and we'd have to replace the whole unit which we'd look at a minimum of $1k. Luckily my husband reminded me of our home warranty and we had one of their contractors come out from Atlas plumbing. He fixed it and an extra problem in 20 minutes and said we were way overcharged by the other plumber and they were scamming us. Tech was nice but the fact that he couldn't find the part indicated he was not very experienced. Disappointed with the whole encounter. read more

Paul the technician came and checked out the clogged drain and clearly explained everything and what he was going to do to unclog the drain. Honestly was not out to gouge higher prices. Bought a 9 month company check up plan. That included this day's services too. Definitely will recommend Earls plumbing. read more

Ridiculously priced! I called them to have the flange under my toilet replaced. The guy came and looked at it and told me it would take roughly 20 minutes. He gave me a quote of $534. When I asked "Why are you charging me over $500 for 20 minutes worth of work?" his response was "It's going to take longer than 20 minutes because I have to go get the part." The part sells at Lowe's for $15 and is 10 minutes away. I said I would go get the part if your knock off $300. He declined. Another company is doing the work for over 60% cheaper. This is a simple job guys. You can't be gouging peoples wallets like that. read more

Earl's Performance Plumbing - Just needed this replaced - Plumbing Near Me - Chico, California

I usually don't leave reviews either bad or good. But I have to leave one this time so hard working people don't get taken. Technician Matt came out to look at electric water heater on 3/7. He diagnosed an electrical issue that he fixed. I was very satisfied with Matt. A week later it was not working again. I called back and Earls sent Technician Robert Chase Rife out on 3/14. He did not even diagnose water heater. He said it was "too old for him to work on and he would not touch it". My wife said he was there less than 5 minutes. He left an estimate for $2,200 for new water heater. I called another company to look at it. The heater did not have any power to it. Easy fix for $175. According to Robert Chase Rife I needed a new water heater for $2,200. Don't be taken advantage of by Earls or this technician. So disappointed. One technician can lose a customer for life. read more