The tech that came out today was great. Great attitude and knowledgeable of the Town of Paradise…read morenew code on septic inspections. Thanks guys

Really, really disappointed in the service I received today for a quote from Earl's and their…read moreplumber, Paul E. I called because of a leaky faucet handle and spoke with someone from their call center. The representative I spoke with was honestly one of the nicest customer service people I've ever talked to -- the few stars I gave are for them and them alone. I scheduled a 10 a.m.-12 p.m. window to have the leak checked and get a quote. I let my boss know I'd need to step away from work during that time and even offered to use my lunch break so I wouldn't miss additional time on a personal matter. I kept my phone right in front of me the entire morning -- and waited... and waited... and waited. When noon rolled around, I called customer service. The agent told me I had received a call and voicemail saying my window had been changed to 1-3 p.m. I hadn't received any call, voicemail, or text -- which I thought I would have at least gotten, since I did get a text confirming the original appointment. The agent didn't seem to care or believe me, and tried to rush me off the phone but first I asked her to confirm my number, and have the plumber text when he was on his way so I wouldn't miss him. Then I had to rearrange my lunch break again and get approval to leave work for a second time. At about 1:40 p.m., the plumber texted saying he'd arrive at 2. He showed up at 2:20. Great. I ended up getting back to work 30 minutes late from my lunch. When Paul arrived, I showed him the leak and explained that we rent -- so if it wasn't expensive, I'd just pay for it myself, but if it was, I'd need to contact the landlord. Paul asked, "Well, what do you consider expensive?" I just stared for a second, because I figured he should be the one telling me that. Then he asked, "How much can you -- or are you willing -- to pay to get it done?" Like I was on The Price Is Right. Not wanting to play the guessing game, letting him know I know absolutely nothing about plumbing or the cost I said, "I don't know, maybe $100?" He scoffed, looked at his tablet, and said, "$100? I don't have a single thing on this whole tablet for $100." I asked, "Okay, how much will it cost then?" Finally, he quoted nearly $300. I asked if I could make a quick phone call, and he said, "What are you going to phone a friend?" Excuse me? I explained I needed to talk to my husband because we have a budget. After my husband and I spoke, we decided the cost was too high for something that might fall under our landlord's responsibility. I told Paul we'd contact our landlord to handle it. He said, "So call him right now." I explained we hadn't notified the landlord of the leak yet, that we just discovered it and he'd want to inspect it himself first. Paul seemed visibly annoyed, took his iPad, headed to the door, didn't look at me and said have a nice day and left. I was honestly flabbergasted. This was my first time calling a plumber over something like this, and it felt like every "mechanic-as-a-woman" warning come to life -- being treated like I didn't know what I was talking about and ready to be taken advantage of financially. The irony is, I've had better experiences with actual mechanics, even the ones who might've been trying to upsell me were at least friendly. At first, I wasn't going to leave a review. Things happen; people have bad days. I didn't lose anything but time. But here I am -- why? Because I ended up fixing the leak myself after watching a couple of YouTube videos and buying a $15 tool. The plumber wanted to charge me $270 to replace an entire faucet system for no reason other than to take my money and act like I was wasting his time. And just to be clear, this was only supposed to be a quote. The phone rep even said that no work would be done unless we agreed on a price first. Unfortunately, what I got instead was a wasted day, a rude plumber, and a bad taste in my mouth. To wrap it up: Earl's might have a great call center, but my experience with their field service -- specifically Paul E. -- was frustrating, dismissive, and overpriced. If this is how they handle quotes, I can't imagine trusting them for a full repair.

Got a quote for services and said to wait for other quotes. Ended up having some bobcat work done…read moreand had them dig out my septic. Called AAA and told them what I had done and said they could pump my tank and to call me back when they were ready as this wasnt a rush job only something I was doing as I was "in the area". Nobody called me back so we went to Redding to see relatives. Got back in the car and found out that AAA had trespassed on my property and had pumped my tank without my permission or signed authorization. I wouldnt let anyone on my property without supervision or authorization especially if I didnt know them. The choice is yours.

The service received was professional and courteous. They were quick to respond to my clogged…read moredishwasher this was greatly appreciated. I would recommend this this company for your plumbing needs. The price was also reasonable.

Showed up 2 hours late and then spent 15 minutes looking for septic tank. Stopped and left …read more Don't use them worst business practice ! Call someone else. I'm waiting for another company to come. These guys wasted my time.

ALWAYS GET A SECOND OPINION / BID…read more... Our tenants in Paradise call -- drain backing up. Thrifty Rooter inspected and the worst news came... needs a new septic tank and field. Since Thrifty was recommended by our property manager, we asked for a quote -- $24,500.00. Knowing nothing about septic systems and the urgency of the situation, I said go ahead. One week later... through other sources and other quotes, we find the average cost for this work is $13,000 - $15,000 (max). And, we found out that Thrifty Rooter was the middle man... NH Construction actually bid and was doing the work. We nicely asked to stop (only work done a 10x10 deck removed. On that day, the stop day, the work permit was pulled from the City of Paradise. Coincidence.... not ! My biggest complaint with Thrifty is when we proved the rip off by NH Construction, Thrifty passed along the problem to NH Construction and they were no help to resolve. It was their bid !! The end... I spent $17,000, $2,000 - $4,000 more than I should have because NH Construction pulled a work permit the day we complained. If you want proof or facts, ask me... I will be happy to share the bids !!

Prompt, friendly, professional service from the minute I spoke with Jenelle in the office to Robert…read morecoming out to pump our tank. A call to other services in the area assured me that their prices are fair with no hidden fees. We suspected we have a problem with our system which Robert confirmed. He was able to explain what to expect next and put us in contact with a company to diagnose and make repairs.

This review is for the excellent customer service I received when I called from 3000 miles away…read moreregarding a septic tank at my Cali house. Janelle was great, so helpful and accommodating. Even emailing Butte co. septic info. I felt like I had a much better understanding of septic stuff after and will definitely reach out to them in the future should the need arise.

I needed help with my Septic System. I called Chico Septic who had bought out the original company…read morethat put in a new system 25 years ago. First guy came out to pump my tank. I was having no issues, it was just past time for a pump. He opened up the system and saw that the liquid was above its drain pipe, meaning it was going into the leach line. He told me he would send their tech who specialized in clogged whatever's. He would not pump my system as he didn't know what tech would find and didn't want me to have to pay for two pumpings. Raul turned up to pump the tank so the techs could work on it. He was very informative as to what was going on. Next came Lance and Jimmy. Those two indentified the problem and began digging and tried to clear out the pipe between the tanks and the leach line. Those two young men explained everything they were doing and what they were going to do to fix . I cannot tell you pleased I am with their result. Such hard workers!!!!

Great company and a special shout-out to Raoul who came out on a Saturday to fix our problem, it's…read moregreat to have such a good worker and such service for such hard and important work, much appreciated! So great that this company has 24/7 service!

Call to have my septic pump out. The folks were on my property within two days. The AM truck…read morescheduled had a mechanical issue, the awesome office staff was able to send a second truck over to finish the job. Job well done.

A++ Called up, had…read moresomeone that could come out in a few days Super helpful dude came over Explained the situation Proposed a solution Got to work Finished up in an hour Really great service Could they do anything better? When trying to get an appointment I had to wait on the line for 5+min, but really wasn't a big deal

Quick and efficient communication and service for a specialized system. Easy to recommend.read more

After waiting for return a return call for three days without results from any local plumber in…read moreQuincy, CA I called Hydrotec in chico with a septic system problem. I got almost instant response. They came up to the cabin, fixed the problem, examined the system and did an OUTSTANDING job. Their employees were friendly, informative, and fixed the system in a timely manner. I would definitely recommend them! I

Update 3/20/26: another great job by this fantastic company; they quickly diagnosed the problem &…read moreinstalled a new water heater in an efficient, professional, friendly manner. One of the best businesses in Chico!

We were very happy with the service we got from Chico Plumbing…read more Thought they were pretty reasonable in their pricing as well. Nice young man that did the work

Rob got me connected to city sewer and abandoned my septic. Professional, left the site clean, took…read morecare of the paperwork, and great experience overall

Last summer we had Rob Parker put in new leach lines for our septic system in Durham. He exceeded…read moreall of our expectations. He was prompt, honest, and skilled. He went to great lengths to preserve our newly planted landscaping. I highly recommend him for septic work.