Got a quote for services and said to wait for other quotes. Ended up having some bobcat work done…read moreand had them dig out my septic. Called AAA and told them what I had done and said they could pump my tank and to call me back when they were ready as this wasnt a rush job only something I was doing as I was "in the area". Nobody called me back so we went to Redding to see relatives. Got back in the car and found out that AAA had trespassed on my property and had pumped my tank without my permission or signed authorization. I wouldnt let anyone on my property without supervision or authorization especially if I didnt know them. The choice is yours.

The service received was professional and courteous. They were quick to respond to my clogged…read moredishwasher this was greatly appreciated. I would recommend this this company for your plumbing needs. The price was also reasonable.

Showed up 2 hours late and then spent 15 minutes looking for septic tank. Stopped and left …read more Don't use them worst business practice ! Call someone else. I'm waiting for another company to come. These guys wasted my time.

ALWAYS GET A SECOND OPINION / BID…read more... Our tenants in Paradise call -- drain backing up. Thrifty Rooter inspected and the worst news came... needs a new septic tank and field. Since Thrifty was recommended by our property manager, we asked for a quote -- $24,500.00. Knowing nothing about septic systems and the urgency of the situation, I said go ahead. One week later... through other sources and other quotes, we find the average cost for this work is $13,000 - $15,000 (max). And, we found out that Thrifty Rooter was the middle man... NH Construction actually bid and was doing the work. We nicely asked to stop (only work done a 10x10 deck removed. On that day, the stop day, the work permit was pulled from the City of Paradise. Coincidence.... not ! My biggest complaint with Thrifty is when we proved the rip off by NH Construction, Thrifty passed along the problem to NH Construction and they were no help to resolve. It was their bid !! The end... I spent $17,000, $2,000 - $4,000 more than I should have because NH Construction pulled a work permit the day we complained. If you want proof or facts, ask me... I will be happy to share the bids !!

Prompt, friendly, professional service from the minute I spoke with Jenelle in the office to Robert…read morecoming out to pump our tank. A call to other services in the area assured me that their prices are fair with no hidden fees. We suspected we have a problem with our system which Robert confirmed. He was able to explain what to expect next and put us in contact with a company to diagnose and make repairs.

This review is for the excellent customer service I received when I called from 3000 miles away…read moreregarding a septic tank at my Cali house. Janelle was great, so helpful and accommodating. Even emailing Butte co. septic info. I felt like I had a much better understanding of septic stuff after and will definitely reach out to them in the future should the need arise.

Great company and a special shout-out to Raoul who came out on a Saturday to fix our problem, it's…read moregreat to have such a good worker and such service for such hard and important work, much appreciated! So great that this company has 24/7 service!

I needed help with my Septic System. I called Chico Septic who had bought out the original company…read morethat put in a new system 25 years ago. First guy came out to pump my tank. I was having no issues, it was just past time for a pump. He opened up the system and saw that the liquid was above its drain pipe, meaning it was going into the leach line. He told me he would send their tech who specialized in clogged whatever's. He would not pump my system as he didn't know what tech would find and didn't want me to have to pay for two pumpings. Raul turned up to pump the tank so the techs could work on it. He was very informative as to what was going on. Next came Lance and Jimmy. Those two indentified the problem and began digging and tried to clear out the pipe between the tanks and the leach line. Those two young men explained everything they were doing and what they were going to do to fix . I cannot tell you pleased I am with their result. Such hard workers!!!!

Call to have my septic pump out. The folks were on my property within two days. The AM truck…read morescheduled had a mechanical issue, the awesome office staff was able to send a second truck over to finish the job. Job well done.

A++ Called up, had…read moresomeone that could come out in a few days Super helpful dude came over Explained the situation Proposed a solution Got to work Finished up in an hour Really great service Could they do anything better? When trying to get an appointment I had to wait on the line for 5+min, but really wasn't a big deal

Quick and efficient communication and service for a specialized system. Easy to recommend.read more

After waiting for return a return call for three days without results from any local plumber in…read moreQuincy, CA I called Hydrotec in chico with a septic system problem. I got almost instant response. They came up to the cabin, fixed the problem, examined the system and did an OUTSTANDING job. Their employees were friendly, informative, and fixed the system in a timely manner. I would definitely recommend them! I

Update 3/20/26: another great job by this fantastic company; they quickly diagnosed the problem &…read moreinstalled a new water heater in an efficient, professional, friendly manner. One of the best businesses in Chico!

We were very happy with the service we got from Chico Plumbing…read more Thought they were pretty reasonable in their pricing as well. Nice young man that did the work