Just bought a new house with a wood burning fireplace that looks like it wasn't used. Before I built a fire I wanted to make sure it was safe to use. My realtor, Julie Loeb at Parkway Realty, recommended White Glove. They were able to come out in less than a week. Very friendly and professional. I have also scheduled them to come out to clean the air ducts and filter for the HVAC. Peace of mind is well worth it! Thanks to Leo and Jeremy for coming out today! read more

Prices are very high like $4000 to install a new construction Direct Vent Fireplace and it costs $250 just to get a estimate. I have had fireplaces installed in new construction for $800-$1,500 Thes prices are gouging. read more

Best price and quickest availability. $260 flat rate for chimney cap and site visit. Spoke to Phil and he was really helpful, took the time to go over the specifics with me. read more

I recently had a swamp cooler service and my experience with Leo the service guy couldn't have been better. He was professional, courteous and got the job done right. I highly recommend them for your cooler needs and will continue to have them service both my pellet stove and my swamp cooler. Great service and a great company to work with. Thanks Ed k. read more

COMPLETELY ASTRONOMICAL, GOUGE-LEVEL PRICING. The price yesterday was a whopping $569 for my woodstove cleaning, up from $309 just two years ago for the same exact service from them. They do -seem- to do a decent job as far as I can tell and my technician was very nice. I really don't appreciate a $20 "fuel charge" because I'm in Paradise. Scheduling appts is weird too... I had to give information to one lady one day, for another lady to call me back the next day. She then scheduled me between 12-4 and so I made special arrangements with work to leave at 11:30 for the half hour drive back home. Yet the technician showed up at 10:50 AM saying the scheduler told him "11" I guess, so I had to leave early and race home. Not really great for me or the technician, but things happen. I really think this was a great local business (they -still- heavily advertise touting that) which has CLEARLY suffered by being bought out by much larger ChimCare. This is very much reflected in the absolutely CRAZY pricing. If the price was even close to reasonable I'd probably give at least 4 stars. *After supremely out of touch owner comment: I would definitely not use them again now. Not sure how milk and eggs costing a little more at the store justifies you nearly DOUBLING your price for a service, but whatever makes you feel better for gouging people with your 84% price increase in 2 years. Why don't we all support each other by not just wildly jacking up prices because we think we can get away with it just because eggs are costing more? I'll absolutely "support" a different company in the future. Wow. read more

White Glove has twice cleaned my chimney, but the second time was the 'shame on me' visit. The first time, they left the cap loose which resulted in it laying next to my truck two days later following a wind storm. This time, they failed to clean stage 3 creosote from the chimney. They left the loose creosote laying on my roof which, after more wind, was on everything in the front yard. Worse, instead of cleaning the chimney completely, they said that the remaining creosote presented a hazard AND I should pay them nearly $4k for a new chimney. This after charging about double the industry standard. I called for two days asking about the remaining creosote but they failed to return any calls. After all, they had their money. Let this save you the 'fool you once'. Let the shame be on them, not you. I'll never use them again. read more

Leo is professional and very clean when it came to cleaning our chimney. He answered all my questions and was dog friendly . Explained what and why he was going to do, which helps in understanding the whole chimney sweep cleaning. So glad we chose White Glove Chimney Air Duct. Now we can be reassured for our winter fires. read more

10 minutes agoNEW Been waiting over 6 months for the fireplace to get here. When it got here was installed and was told had to pay in full before it was inspected or tested. Plumber hooked it up turned it on we have fire called to get inspection was told it would be 2 weeks here we are 2 weeks later fireplace does not work and was told we'll be out in 2 weeks to do the final but nothing about it not working. There phone system sucks never get calls back. Will up date in 2 weeks.$10,000.00 and I have nothing at this point After several phone calls to them we got a call from the general manager. He's said that there phone system was a mess and they were getting it fixed and he and a technician would be here the next. They got here right on time fixed the problem were sorry for the confusion. Could not have been better to work with. Happy with the out come hope they get phone problems fixed. read more

Nate called to ask me if it would be Ok to arrive early! He was prompt, clean cut and professional. He checked my dryer vent and we decided together that it didn't need cleaning. He cleaned my dirty gas fireplace box and rearranged the logs. Now it will burn cleaner without all the soot build-up. Great, honest service. read more

Did a very thorough job cleaning my chimney, wood stove and dryer vent. Disassembled the damper and manifold in the stove. Left my home cleaner than how they found it. read more

Very professional and clean. Leo did find some chimney items needing attention, so White Glove will be contacting me once again. I felt comfortable with Leo in my home, and he was cordial and professional. read more

My gas insert fireplace was not working all of a sudden. Even though it was a simple fix I was so glad Leo did the following: Inspected gas fireplace. Pilot off but valve on at time of arrival. Turned on pilot, thermocouple, thermopile, and igniter all in working order. Turned on burners, once with on/off switch and once with thermostat, and adjusted flame both in working order. Swept firebox including burner and gas log set. Applied rock wool to burners, this gives your burners an ember look. Removed residue from glass cover. Tested fired unit all in working order. Instructed owner on how to use gas valve and igniting pilot. Left pilot off and gas valve in off positions. Air Flow & Temperature Test of Dryer Vent. Inspected dryer and vent. No observable defects with dryer or vent. Tested dryer vent air flow at 2099ft/m at 148*F. Little to no lint in vent. Complimentary Home Air Pressure Test. Tested inside air pressure at negative 8 pascals with hvac off. Turned on hvac and tested air flow at negative 9 pascals. Leo was so nice to let me take a video of what to do once cold weather arrives so to turn the fireplace back on just in case I forget. Thank you for the Spring Discount as well! read more

I have been trying to find someone to repair my fire pit for several months and no one could direct me who to contact. White Glove had done some work on my fireplace & chimney awhile ago, so I messaged them to see if they do repair work on fire pits. Bob immediately responded that they do and gave me a number to schedule an appointment. I called and got an appointment for the beginning of the next week. Leo arrived on time and repaired my fire pit. He was professional and explained what he fixed and gave me tips for the future. I highly recommend White Glove and will be using them for my future needs. Thank you White Glove team! read more

Had an inspection and a cleaning done on 8/11/22 for $349.00. We were told to not use the fireplace until repairs were done. Their report said there was no flue liner and that we needed approximately $3500 worth of work (phone quote) and that a mason had to extend our chimney. I left a message for the mason they recommended but did not hear back. A month later with no follow up, we called a reputable local company. They found that the cleaner had not vacuumed the smoke shelf, leaving it full of soot, creosote, and ash and had left a lot of creosote on the walls of the smoke chamber. Turns out that the IS a flue liner present. At the time I made the appointment, I was told that there would be an inspection of the dryer vent. Jeromy did not do this until I requested it as he was leaving. read more

Tech.Phil was very professional,friendly and courteous. Did an amazing job and it was awesome customer service!!! He covered all areas around the stove,touched up the stove pipe that he accidently scratched. We recommend White Glove for their chimney cleaning services!! read more

my dryer stopped working and I got an error code that it was a blocked duct so I called white glove. They were great on the phone (and had the best hold music I have ever encountered) they scheduled my appt and sent me a text reminder the day before. The morning of the appt, I received a text with the photo of the technician Nate, letting me know who to expect and when. Nate called me a short time later to let me know that he would be here shortly. He was very informative and let me know what he would be doing, and what to expect. He was very clean and professional and took care to not track in anything or leave any mess. He was super friendly and cute out and answered my questions. I really appreciated my experience with this company from start to finish! read more

On Oct 19 2021 Tyler with another individual (Possibly a trainee) arrived at our home as we were having trouble with our free standing fireplace/stove. It would light but not stay lite. He arrived and spent approximately 8 minutes looking at the fireplace. He did not take anything apart just looked at it. Then he said that probably the heating element was going bad. That was it. He said that will be $399. I was so shocked that I paid him by credit card and he left. Yesterday John from Redding Comfort Heating & Air was here for 1 1/2 hours inspected and fixed our fireplace. His charge $265. His charge was fair and I would highly recommend Redding Comfort Heating and Air. The more I though about it the madder I got that Tyler charged $399. for what ?John also was shocked at the White Glove charge. I want this review to be posted so that other will s are warned and not be taken advantage of read more

Leo came out to clean our fireplace. They showed up on time, and really explained every step of the way. Very helpful and informative. Very friendly company. Excited to use our newly cleaned fireplace this winter!! Thanks white glove chimney! read more

I have tried three times to contact White Glove for repair and left messages each time. I have never received a call back. I also tried email and using their "contact us" form on their website. Unfortunately, they are the only authorized Lopi service center in my area. Otherwise I would be looking elsewhere. If they are just too busy to provide service, a simple phone call would do. I would not recommend anyone use this company. read more

Very professional and promp. Their estimator was very pleasant and tidy and very thorough. Hubby went with a slightly cheaper place that left us with all sorts of mess. Wish we had used these guys! read more

Real professionals. Came to my home and explained everything thoroughly. They kept things clean and were very courteous while working at my home. Definitely would recommend to friends and family. Hosh was a pleasure to work with! read more

I am a Realtor in Chico and needed a chimney inspection for a buyer in escrow. White Glove was super professional throughout the process, from appointment setting (and reminders) to the day of. The inspector Hosh was on time and did a very thorough inspection. My client (buyer) was very pleased and really appreciated the inspectors honesty. I would highly recommend them for other chimney cleaning and inspection services! read more

The first time I used White Glove they did a great job. So I expected the same service and was very disappointed . Unlike the first experience, he did not voluntarily show me the pictures of the inside of the flu. I had to ask to see them twice. The before pictures were not clear and he forgot to take the after pictures. He spent very little time on the job. The firebox was not cleaned well. I spoke with the owner's wife who said she would get back to me, but she never did. read more

excellent service. They did a great job for me where very professional and claen. I highly recommend this company.