Please think twice before shopping here! I went to this business to purchase a heat stove with a thermostat and receiver. I was told the Propane DPT tank they helped me purchase would last three months. The propane lasted 21 days. The first heat stove I purchased did not heat my house, so I had to upgrade to a larger one. The thermostat and receiver did not come with a refund policy which I had thought the receipt was used for a return or refund. I was not told this until after it failed. It's from Skytec and after you purchase it, you must now go through the company, send them the receipt and then wait weeks for a new one. This heat stove was my only heat source and they knew it was a terrible product! So far I've gone through 4 of them since the purchase of this heat stove. Also, all of this took place during the coldest months of the winter. It took me months to get the two different heat stoves installed, because they are booked up with service appointments during the fall and winter months.
The new owner is the son-in-law of the previous owners. His attitude is really bad. He complains and won't guarantee the previous owners sales warranties. After I purchased the stove, tank and thermostat, they retired and he took over. He said because of the name change, he does not have to honor anything purchased after the previous owners retired. This entire situation has caused me a tremendous amount of distress. I spent almost $6,000 and was expecting them to be the experts on heating products. I am now an expert because of everything they put me through.
My suggestion is don't waste your money or time doing business with Martin's Heritage Heating. All it will do is cost you a lot of money for extremely poor and dishonest services. I'd shop around and find a business with more knowledge, better products, transparent refund policies, ethics and better customer service. They think they are the only game in town and they aren't, so buyer beware. I suggest that you shop around and don't be fooled by how nice they are during the purchase process. After you buy from them, all of the problems start!
This business cost me a great deal of money, time and ultimately a tremendous amount of distress due to their poor business practices.
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