I called about having my air conditioner looked at as it's been in use now for 10 years and had…read morenever had it cleaned or had any routine maintenance done on it. I found Story heating and air conditioning on yelp and noticed that they were by far the highest rated in the area, so I called and spoke to bill who was extremely polite and helpful. I explained my situation to Bill and he took care of it and charged what I felt was extremely reasonable and he didn't charge to drive the 20 miles from Chico to Orland. Anyway I was extremely pleased with the professionalism and great service provided to me and would highly recommend Story Heating and Air Conditioning 5+ stars.

Came to do maintenance on my 2 ac units. Wouldn't go in the attic cause it's too hot. Arrogant…read moreattitude. Not getting my money. Spouted why ac service guys were so smart.

Our air conditioner stopped working on a Sunday afternoon. I reached out on Yelp and the owner…read morecontacted me Sunday evening with times they could come out on Monday. The technician showed up and quickly saw what was wrong and was able to fix it. Great communication by everyone at the company. I highly recommended Embers!

Thank you so much for the quick service. I was able to contact Embers Saturday morning when the…read morehigh was expected to be 115 degrees. They were out by 11:30 am and had my AC up and running an hour later. I appreciated the prompt responses and being able to pay with card. Robert was amazing. I fully plan to use Embers again and will recommend them to anyone.​

I found Pro Tech Heating & AC and one other firm with time and interest to look at the commercial…read morerefrigeration unit installed in my kitchen cabinet. My complaint was noise that had increased in the past year. The other company wanted $3,000. Nicholas Boxler of Pro Tech asked for $400, and I accepted his proposal. The new unit he installed greatly reduced the noise, and he took time to explain how the unit was working and investigated other sources of noise. When I told him that I could still hear some noise, he order some screws and bolts and came back the next wee to make the final adjustments at no additional cost to me.

Nick at Pro Tech helped repair my moms hvac, he was able to find out what part had gone bad and…read morereplace the single part. This saved my mom thousands as other repair/replace techs had tried telling her to replace her full unit. She's on a fixed income so being able To just repair the unit was amazing.

Josh came out to take care of some maintenance on our HVAC system. He was on time and did a great…read morejob giving our system the once over. He didn't want to try to sell us another system, found out our HVAC is 34 yrs old and was well taken care of. I would not hesitate to have Feather River come back in case of issues. Nice,honest techs!!! Thanks Josh!!

Very professional work was done quickly. Hired them now to maintain the system. Thanks for your…read moreprompt work.

Steven from Bob's Air Repair serviced our heating and a/c unit on 10/15/25. As usual they responded…read morequickly to our service call. We have used them on several occasions over the past 16 years, and appreciate their quick response and professionalism. Steven is polite as well as knowledgeable, and we always feel good about recommending them.

We had 2 units go out within 2 weeks of each other. Scott came out for the 1st one & Luke came out…read morefor the 2nd one. Each Man was very informative to help decide which type of unit to get for replacement. On day of install both times it was David the younger one still learning and Joel and a 3 man to do the work. The 3 worked well together and left everything clean if not cleaner than when they arrived.

Owner, Paul, is a nightmare to live next to. He stacks up 30+ air conditioners and scraps them in a…read moremassive utility trailer just about five feet from my front door. He has blocked my truck in with his forklift and air conditioners. We asked him for 2.5 years to stop and move the trailer so we could have some peace and quiet. He has random men throwing air conditioners into this trailer. He always just laughed at us and said, "I gotta work." Come to find out he has been operating ILLEGALLY at this address for the last 27 years. They made him move all his JUNK and cease operation. We were right all along, he was wrong and horrible. Now he told me I'm a stuck pig and he's going to make my life as miserable as possible from here on. imagine threatening that to a young woman who lives here just for her demanding peace in her home. Just to get back at us, they are using the backyard directly in front of our home as a scrapyard/junkyard. It's loud from 7am until 7pm, just as he intended. He was out there until 7pm tonight running his forklift, it's 7:05 and his music is still playing loudly. Paul is the lowest form of man.

Intelligent & honest. What more do you need then to trust someone that is working on a system you…read morecan't see or understand? I have used this company for years and have never experienced a problem. If anything, I have always had our units fixed and working without a major hassle. Excellent service that our family really appreciates.

It's been very hot these past few days, and our air conditioner suddenly broke down. This morning I…read morecalled Grimes for help. They sent two technicians came to our home within two hours. The air conditioner is working perfectly again! Thank you so much to the technicians Ricky and Kane for their very kind assistance. This is a very professional and reliable air conditioning service company in our area.

I recommend Grimes HVAC company that renewed my AC. Bryan was highly professional, honest, and…read moreconscientious from start to finish. The estimate was fair, but, incredibly, the final bill came in about one-third less than expected. Woohoo. Lori E.

Awesome service! Quality work, efficient, and super friendly. Installed my new Ecobee thermostat,…read morerepaired some wiring to improve the HVAC system, and helped identify that a vent in our home was completely disconnected behind the walls, and cooling the attic space! Jumped in, and repaired the vent on the fly. Will absolutely be hiring again for future HVAC needs. Update: 1 year later, I hired Justin at Upfront for an HVAC Check-Up, and I'm extremely grateful for the time he took to make sure the system was running smoothly. He throughly cleaned the condenser, walked me through how to maintain the condensation pump (after cleaning it), pointed out areas that could use improvements to support continued maintenance, let me know potential issues to keep an eye on, and even talked me through parts that I could purchase to improve the system (if I wanted to save some cash and try to work on it personally). Great value! Very impressive guy, and the best kind of service you could hope for. You don't need to shop around for quotes... just call Justin and he'll take care of you.

We have been in Nevada County for 21 years. In that time we have switched HVAC service vendors more…read moretimes than I care to admit. The reasons are pretty much on a rotating schedule . We all know them- Not showing up for a variety of reasons, technician is suspect , work area left untidy, the actual work was incomplete or incorrect requiring a second service call. The last change was because without any notification the summer service went up 165%. All these problems have gone away since we moved to Justin and UpFront Heating and air We are very pleased with this latest change. Do yourself a favor and give Justin a call Jessica