Really terrific experience! We had a surprise flood from part of the hvac unit and these guys did a terrific job. I called on a Sunday and he promptly got back to me, showed up when he said he would, fixed the problem, came back and did some maintenance, and left the place looking great! Reasonable price, will be using him for biannual check ups from now on. Excellent! read more

I have been using Story Heating and Air now for 10 years +. 1st call was winter and I was freezing... of course it was late on a Friday evening. Thankfully Bill answered the call. showed up, found the problem, did a "fix" to hold me over (that fix lasted over 3 years) They earned my continued business from annual check ups to issues, they have always taken care of me and the needs of my HVAC. Thank you for your most recent, very timely service call. ~Lisa read more

They came and did a fantastic job and started cool after 4 night in midsummer it sucks. Royal.

Had two units serviced. Great local company, honest, no attempt at sales. My definite go to from now on.

I would like to update my review. As it turns out Story Heating never tightened the valve connection to the gas in my heater and I had gas gushing through my vents into my house. I called them and they weren't willing to back up their work nor were they willing to come out and turn off the gas unless I was willing to pay them. PG&E came out within 30 minutes of calling them, turned off the gas, and wrote up a report about dangerous situation Story heating had left my heater in. I plan to report them to the contractors board as what he and his employee did was extremely dangerous and I wouldn't want anyone to have to experience the danger they exposed my family and I too. read more

Bill and his team are the best! So glad they fixed my AC so quickly. They really go over and beyond to help.

I called about having my air conditioner looked at as it's been in use now for 10 years and had never had it cleaned or had any routine maintenance done on it. I found Story heating and air conditioning on yelp and noticed that they were by far the highest rated in the area, so I called and spoke to bill who was extremely polite and helpful. I explained my situation to Bill and he took care of it and charged what I felt was extremely reasonable and he didn't charge to drive the 20 miles from Chico to Orland. Anyway I was extremely pleased with the professionalism and great service provided to me and would highly recommend Story Heating and Air Conditioning 5+ stars. read more

Story Heating And Air - At the gym - Heating & Air Conditioning/HVAC Near Me - Chico, California

Outstanding. Have used them twice, both times fast response and great service. He took the time to investigate the problem and determine the cause. Was able to repair a small motor cooling fan blade that had come loose and was binding the heater fan motor. Saved me a lot of money by not taking the easy path of replacing the entire fan assembly. Highly recommend. read more

Bill and Jesse did a wonderful, timely install of a new, energy- efficient, QUIET HVAC system and completely reworked and sealed the duct system. What a difference! Our old system was very inefficient, noisy and leaking heat out under the house. They were almost finished and waiting for the County inspection when the Camp Fire struck. Luckily, our home and new system made it through. Because it had never been turned on, the system was clean and uncontaminated by the smoke & ash. We highly recommend Bill and his team. You will know what they are doing, why they are doing it a particular way, and they will offer helpful suggestions/options if needed. Costs were as estimated. I read more

I can't believe I haven't left a review for these guys yet! I bought a house that Story had installed the cooling units in - so I guess I lucked out and inherited the best company in town! Bill has come out and serviced both our split units and our HVAC system and has provided phenomenal service each time! We've been happy customers for 6 years now, and I recommend them to everyone I know :) read more

I called Story's after calling several times to another local company. They showed up within 2 hours and had our business a/c fixed within a couple hours, had to find and replace parts and recharge system. Great customer service and follow through, will recommend to anyone! 2nd Street Salon-chico read more

Moved my daughter into a new apartment and the a/c wasn't working properly, even though maintenance said they fixed system. Called at 8:45am on a Sunday morning and received a call back with 30 minutes. Came out and checked system out and said line was probably clogged. Was able to blow out lines and get system blowing cold air again. Apartment is now in the mid 70's instead of the upper 80's! So thankful they responded so quickly on a Sunday! read more

Couldn't be more pleased with Bill's professionalism and standards. I called him to check on my A/C system and said he can fit me in his schedule the same day! He showed up 20 mins after my phone call and diagnose my cooling system, ordered the parts, and had my system freezing cold before the am is over the next day! Couldn't be more happier.. Thanks again Bill! read more

Story Heating And Air - Heating & Air Conditioning/HVAC Near Me - Chico, California

thanks bill, you fixed the furnace in my daughter and granddaughters home! your fast response and efficient service, has prevented a catastrophe!! You are very reasonable and you went out of your way to make sure other parts worked as well.. Now that my own father, who owned a heating and air conditioning business for over 50 years, is retired, I know I can rely on you! Thank you very much! jen Merino read more

Absolutely the best heating and air repair company in Chico! I had a prior experience with a different company and I'm so glad I made the switch to Story Heating And Air to fix my heater! Bill provided the best customer service I've ever received and was very personable. They went above and beyond to work around my schedule on a Saturday and came during a time that worked best for me. The service was quick and very reasonable in price. I will be using this company for all my future services going forward! read more

Bill and his team did a great job for us. We had to prod a little bit to get the job started, since they are busy and tend to respond to the most urgent jobs first. But, once started, everything went smoothly, showed up as promised and did careful and quality work. Gave clear explanations for everything. read more

Thank you so much!! That's what you are going to say when they come out to help you!! We had a problem with our heater and Bill came quick to help us out!! He was very knowledgeable and explained what was going on with our unit! He is so nice, trustworthy, and his pricing is very reasonable!! Absolutely recommend him!!! read more

In half the time you took to reply, you could have called me back to explain this. Shows where your priorities are as a business.

Furnace/AC whisperers. Bill and his team are good at what they do. They know the equipment (even old systems) and are happy to fix existing systems rather than upsell. I plan to replace my 1984 HVAC system to something more efficient. Given my good experiences (professional, fair prices, nice people) I will definately buy from them. read more

Service is professionally done and prices are reasonable. Only problem is if small additional work is needed to finish the job Bill never comes back. He also doesn't respond to phone calls asking him to come back. This happened on 3 separate occasions so I finally gave up and found a new technician. read more

We were very impressed with Bill. We found him through Yelp, and felt it was necessary to contribute to his Five Star ratings! I called Bill in the morning, and he was able to come out that evening (he said between 5:00 and 6:00, and was there by 5:30)! He got our AC working great and was very reasonably priced. Thanks Bill! read more

Based on all the five star reviews, I called Story Heating and Air to look at my heat pump which wasn't working properly. Terri was very friendly and knowledgeable and set up an appointment right away. Bill arrived on time and was very thorough with his assessment and repair. He discussed the problem with me and made several suggestions. He explained that the one year old thermostat, that I had installed by someone else, was in fact properly installed but that the unit itself had gone bad. He tried calling Honeywell's customer service to see if they had suggestions or recommendations about their defective product; however, their customer service department wasn't open, and because it was cold, we decided to have Bill install a new thermostat. Within a very short time he got the heat pump working properly again. I would recommend Story Heating and Air to anyone looking for a professional, efficient and cost effective solution. I will definitely call them again if I have any heating or air conditioning problems in the future. read more

I have used Story Heating and Air twice now, and will continue to in the future! Once to have an overall A/C check up done, and the second time my furnace wasn't working properly- which was pinpointed to a tiny cobweb in one of the furnace igniters! Bill seriously has skills! He is definitely my family's HVAC serviceman now! read more

Can't thank Bill enough for coming out quickly and saving my family from the heat, he was very quick, (Called and he was at the house within the hour!) He fixed our unit with a very fair price and we were happy again. Highest recommendations. read more

They service my wife's beauty salon & the company I work for. The owner is very friendly and more than willing to explain things in easy to understand terms. I've dealt with them on multiple occasions over a couple years and think they are the best in town. Excellent service, very personable & great communication. read more

When the furnace quit working I found this company on Yelp. He was prompt polite and very knowledgeable. He answered all of my questions. He found and fixed the problem quickly. At my request he performed a seasonal tune-up on the furnace. The total bill was less than $100., a bargain. I recommend him with enthusiasm. read more

Bill came out this morning and had my heater working again in minutes and for a very reasonable price. He was very informative, helpful and professional. He is without a doubt my new heating and cooling guy. I highly recommend Story Heating and Air. read more

Bill was able to come right over and solve the problem. Good communication, speedy service, fair price. Will use again.

Story's was the 3rd to look at the heater/ac in my rental unit. The first repair person may have screwed up the wiring. The second repairman said the unit was fried and would have to replace the whole thing, at an estimated cost of $8,000!!! Second opinion came from Bill Story who checked it thoroughly, found the mis-wiring and had the unit working again within 2 hours. Would recommend Story to everyone. read more

I would definitely recommend Story Heating and Air. Bill Story is prompt, professional, honest, and experienced. He works hard to figure out the problem and provides a solution at a reasonable price. read more

What do you call a company that you leave 2 msgs. for and they never even bother to return your call? UNPROFESSIONAL, UNRELIABLE and a company I will never use again. That's my experience with Story Heating and Air. If they can't bother to return a call when you've left 2 msgs. (and your furnace is totally out but you've decided to wait for their return call), then they are not a company that you can depend upon. Shame on you Story Heating and Air. Did the previous ratings go to your head and you don't think you have to provide professional customer service any longer? WRONG! read more

We had gone round and round with several AC companies in Chico, each with a different theory on our huge 4000 square foot heating and AC challenges. Finally, we found Bill Story! Beware, most of the AC companies in this area have been bought and sold so many times it is tough to know who as actually showing up at your door. Not so with Bill Story, his name is on all the trucks! Polite, honest, dependable, affordable; just what we all are looking for, right? We would not use anyone else, period. He recently installed a new state of the art system in our home where we can choose between gas or electric for the power source and program it from our cell phone. It has saved us hundreds of dollars already! He and his team go regularly for training classes on the most advanced techniques available! I asked one of the other guys when he last took a class..... he said 1997! LOL. Your search is over, just call Story. read more