My Mom had her AC go out on a weekend. Originally she was given an appt for Monday as they were so busy as it was one of our hotter weekends. (101) I called and explained that her house was at 90 degrees on Sunday and was their any way someone could get out on Sunday. They went above and beyond when I am sure they were hot and exhausted to come out Sunday night at 6 p.m. and fix it! We cannot be more grateful! you guys are amazing! Thank you from the bottom of our hearts! read more

They do not stand behind their service. We had them repair an AC drain line and noticed a leak after a few weeks. They wanted to bill us for a diagnostic visit to determine the cause of the leak. This was not acceptable. We had just purchased an entire new AC unit from them less than one year ago. I don't recommend them because of their lack of honor and supporting their work. There are other honest and reputable AC companies that I would choose over Royal. read more

I cant seem to get a hold of them. I call and the number rings until it disconnects. I got a inital text message but no one follows up. I think 2 business days is reasonable to reply something via text. read more

They have grown too much or something. Was our "go to". Now, we don't trust them. The regular service folks are nice, but clueless about our system which was designed and installed by them. We contacted managers: crickets. Not a good look to blow off long standing customers. read more

Royal Aire has repaired both the furnace & the AC in my unit and each experience was excellent! The technicians were very friendly & handled the necessary repairs with no issue. Not only that, but they adjusted their already packed schedule on a Sun. during a heat wave to work me in, which qualifies as excellent customer service in my book! I know their guy worked well into the evening that day. Thank you also to the woman answering the phone & scheduling, you are an unsung hero! read more

Great service! Flexible scheduling, very friendly staff and workers. I have their service plan which is under 12 $ monthly. (I don't know if their current plans are the same $) They service twice a year. Pays for itself. read more

Have used Royal Aire for twenty years. Excellent service. Technicians are always friendly and always explain what service they performed and the result. read more

Royal air in Chico is awesome. Being on their service plan has saved me tons. They got my AC up back and running within 24 hours several times when the unit was old, they help me find a great price on a new unit with free installation and extended the factory warranty from 4 to 10 years for a very low monthly fee.. these guys are worth their weight in gold. They even clean and service my unit twice a year on this plan. I highly recommend them! Awesome people in the office and in the field. Forrest P. Is AWSOME!!! He Worked diligently on my behalf to ensure I am 100% comfortable with my new unit and their service.! read more

Royal Aire - New unit! - Heating & Air Conditioning/HVAC Near Me - Chico, California

I get nervous when my air conditioning goes out and the weather is over 100° for many days in a row. Royal air was out in the same day and fixed my air conditioning. I recommend Royal air heating and air read more

Royal Aire has been our service provider for 20+ years - they helped us nurse along our old system for many years, then replaced our entire heating & cooling systems, for a competitive price - and with their normally excellent installation service, when each finally died - they also were our first choice to upgrade ALL of our attic insulation, which immediately impacted our bills! Best of All: Their service folks are SUPERB! Maintenance Tech LACY THOMPSON just provided our 2xyear SEASONAL PREP for our systems, and, as usual with ALL their Tech folks, she was on-time, professional, organized, very courteous & helpful. She answered ALL my questions about the systems, and showed me images she took of the different parts she examined, and took the time to help me understand the different aspects of our systems. Maintaining our system with the Service Plan is an Excellent Value. Merry Christmas! read more

I've always appreciated how responsive Royal Aire is whenever I have any issues or concerns. A big thank you to Julie, Nick, Ryan, Ritchy, and the rest of the expert team who consistently provide excellent service. They recently installed a brand-new unit and new ducts in my house, and what a difference it makes! I also use their maintenance services, which have been fantastic for keeping everything running smoothly. The quality of their work and their attention to detail truly stand out. I highly recommend Royal Aire for professional and reliable HVAC services! read more

Was having an issue with my air conditioner. Royal Aire had a technician at my house within two days working on the issue. The young man was very knowledgeable and worked out the problem. job well done. top shelf work. read more

Great company! Their products, service & employees are all first rate! And a special shout out to tech's Ernest and Richard! read more

I was having problems with my AC unit and I called Royal Aire. they sent Eduardo out in no time he had everything fixed. I have had Eduardo before and he is the best. Very friendly and always efficient. very reasonable priced. my experience was a win win. read more

We have always had a really great experience with Royal and we have been using them for service for the last couple years but really wanted to give a shout out to Shelley for great customer service when my wife called in with some questions about roofing. Thank you so much Shelley! read more

Great service, very helpful, fixed very promptly, I highly recommend them. I had a issue with ac unit was extremely hot. This company saved me from sleepless nights with 83 degrees with a fan read more

My HVAC stopped working... completely a month ago. It was 100 degrees that week and I was worried how long before I'd have A/C. I called a few places and the timeline for a visit was days to weeks. Royal Aire got back to me with a next-day visit! Eduardo came to the door earlier than expected with a big smile, friendly demeanor and helpful advice. He got the power issue resolved quickly, cleaned and reviewed my old system for a reasonable charge. He also offered some 'best practice' info to me to keep things running well. He was wonderful and upbeat and a great person to represent the company. He also informed me that RA was started and owned locally, which I like. It was a very positive experience, and I would call them again without hesitation. Thanks Eduardo and RA. read more

We signed up for a twice a year maintenance plan 4-5 years in a row (at our Forest Ranch home) with Royal Aire. Altho their service men were pleasant and prompt, we repeatedly experienced an issue with the service they provided almost each time they showed up. 1) On most service visits, they would arrive with one filter when we were listed as requiring two filters thus often had to return a second time with a second filter. 2) On one occasion, the repairman serviced our new HVAC on a cold winter day. That evening, our HVAC would not come on and they could not schedule a return service for over 24 hours, leaving us angry and cold that night. Turned out they forgot to reconnect what ever made the unit work. 3) On multiple visits, when servicing our wifi controlled thermostat, they were unable to make any checks and adjustments until searching online for instructions on the unit. We moved to a new location in Dec 2022 transferring our service plan to the new address. We ended up paying for four months of unused service at old address even tho we initiated service at new address. Unhappy about that. The service man who came out to new address was very pleasant. However, again we experienced issues. He forgot to replace a rodent screen which my husband luckily noticed later that day. Serviceman also forgot to turn our water to the clothes washer back on for us. Given the above, we are looking for and will change to a more reliable service company for our new home in Durham. read more

Royale Aire cares. My father just came out of the ICU and the AC went down. They are doing everything they can to get it fixed so he is comfortable. read more

We just had Donnie Cope out here from Royal Aire to do a complete cleaning and maintenance of our heating and air conditioning systems at Skyway Tool Center in Chico. We have four heating and air conditioning units, so it took him some time, but he got them working like new. What a relief! We want to keep our heating and air conditioning systems running smoothly, because Chico gets very hot during the summer and we don't want to have one of our heating and air conditioning units fail. We signed up for a maintenance program with Royal Aire and they immediately came out, inspected everything, got one of our air conditioning systems running on the spot, and made an appointment to come out today for a more in depth cleaning, inspection and maintenance. Donnie was very friendly, capable and did a great job. Now all four of our heating and air conditioning units are working perfectly and it is very cool and comfortable throughout the building. With the maintenance program we signed up for, they will come out several times per year and we get charged a very small fee once a month. Additional service calls are minimal. They even gave us a veteran's discount because one of the owners, Doug, is a Vietnam vet. What more could you want? We highly recommend Royal Aire for heating, air and solar work. We also have a solar system, so it will be nice to know we can quickly get help with that, as well. If you're looking for a great, locally owned heating and air conditioning company, call them. They're nice. read more

Royal Aire - Ahh... it is so nice and cool in here thanks to Royal Aire! - Heating & Air Conditioning/HVAC Near Me - Chico, California

They are so incredibly easy to deal with. One phone to inquire and get done what needs to be done. The service people that come to my home are always polite and mindful of my things. read more

A Big Shout out to Forrest Pettit Maintenance Technician You did a GREAT JOB!! My A/C service was spot on. Josh Owen He is a Keeper. Mike Martin read more

I was skeptical about the service I originally received from royal aire. They received the message and not only came out to explain the service I received and the part that was put in, they worked on my furnace and and cleaned up the air conditioner unit. I would still have them explain to you what they have done. read more

So I left a none favorable review three months ago, yesterday I get a response from Royal H. That the customer was taken care of! Ha! We haven't heard from Royal scam since they left our house. All I can say is Royal Air can't be trusted... read more

I have been using Royal Aire now for several years. I have purchased Large Lennex HVAC systems, and Fujitsu Mini Split Systems from Royal Aire. They are pampered by the Royal Aire Golden Service plan which I highly recommend. Every year before winter and summer starts Tom Olmos R.A. Technician for Royal comes and services 3 seperate units. Tom is the HVAC equivalent of an open heart surgeon. Tom really knows the business and has saved us hundreds of dollars in potential disastrous break downs. I love this service and highly recommend you try it. Ask for Tom, you won't be dissapointed. Thanks Royal Aire for taking good care of my business and residential heating and air products. read more

We had Royal Aire install our solar array and because we were so impressed with their professionalism, have now had them service our HVAC. They have also, at no charge, inspected our duct work under the house. They even made a special trip out to us from Chico to Oroville to install our intake filters. We are very happy with Royal Aire!! read more

I have given Royal Aire not so stellar reviews before so now I will give them a thumbs up. The technician was a fellow named Forest, and he was great. Fast, smart clean thoughtful intelligent. If I had a business, I would hire him immediately! One of the best representatives that Royal Aire has as of late. read more

I have been with Royal Aire for many years and they have always been helpful, polite and clean! I just had a AC installed and they were great like always read more

I would give our Royal Aire' service provider, Eduardo, as many stars as allowed. He has given us excellent service for many years. Eduardo is on time, polite, professional as they come, and always gets the job done. We, and Royal Aire, are so fortunate to have Eduardo on our sides. He is the BEST! read more

Jesse was prompt, efficient, prepared, and well informed. He and Jake were focused as they installed my new solar panels and connected the wiring through the attic to the inverter on the opposite side of the house. Their work passed the City's inspection with flying colors. Furthermore, Jesse and Jake came back after the inspection and tied up loose cables on my older solar panels from another company. You can depend on Jesse to get things done the right way. He exemplifies the quality and work ethic that Royal Aire Heating, Air Conditioning & Solar deliver. read more

Excellent customer service and a great fair "emergency" price. They reply to calls very promptly and my service man was so helpful and kind! My AC wasn't working last night when I came home from out of town so my house was 87 degrees. I called and said next day would be fine since I had a smaller window unit in my room. They had great communication with my landlord and treated me just the same even though I'm only the renter. Although I'm the one that chose Royal Aire, my landlord agrees it was a great choice. Thank you for fixing my AC. read more

Installed our HVAC system great work, we purchased the air conditioner at Costco they picked it up and installed it

Professional and quick when our heater went out. They came out and educated me and we set up bi-yearly maintenance! read more

The techs that visited my house, 3 of them, were all very kind and professional. I was able to get Neil out on a Sat. on emergency, when in 106 temp. my upstairs system decided to go out a few days prior! Considering the season, I felt that was a reasonable response time! Others were at least a week. Neil was incredibly courteous, knowledgeable, and quick to find the problem. Also showing me and explaining. Based on his great, friendly attitude alone overall, I signed on for the twice yearly maint. package which will save me money and keep my equipment better taken care of! Unfortunately, I had him scheduled twice to complete the maint. and twice he had to cancel because of sickness. Geronimo was just as kind and courteous tho! I did have communication issues with the office, however the young lady was in training. No big deal. It happens. We're human and need to be patient and kind to one another!! There's a real lack of those attributes today, however, that's what I found at Royal Aire with every person I dealt with! So, Neil, Geronimo, Tom, and manager Richie made the experience much better than it could have been with a couple of other issues I had. I was well taken care of and will be using their service for the foreseeable future! In a world where too many people won't work, much less work hard?? Its a refreshing change with these guys who all seem grateful for their job!! Even in 106*!!! read more

Royal Aire earns 5 stars even though it took a little longer than expected to finish installing my furnace. My ole brick house is almost 100 and had old seriously inefficient wall heater. Mike was an excellent sales rep, no hard sell, answered all my questions. This furnace $ was big deal to this ole lady and I felt my investment/liability was well respected. I got several estimates and Royal WAS a bit higher but matched bids. Some of the low bids said I didn't even need a permit but is that thinking of MY liability/house ins? Tanner worked SO hard for 3 days! This was no clean new build easy job. Ducts, furnace, thermostat! And I feel confident that if any issues arise, Royal will address them. And my entire house is warm now! read more

The 3 workers that show up to my house to install new duct were professional. Brain, Paul C, and Jessen, worked very hard to install my ducting under my house which was no easy task. And not once did I hear a complained!! Did their best to keep my house clean in a very dirty crawl space under my house. Again in this day and age to have 3 young men work hard do a great job with professionalism is a breathe of fresh air. Again thank you 3 for all your hard work. read more

A/C needed maintenance. Royal Aire came out on Monday, "fixed it" charged me $250. Here we are on Friday...guess what? My A/C is now a heater! It's blowing out hot air. Called Royal...they can't get anyone out here to fix their mistake until Sunday. Thanks for nothing Royal. My wife, who's 8 months pregnant is now sitting in the sauna of a house that you left us with. I should have never called them. At least before, my A/C was working. If you're considering calling them for assistance, you'd be better off throwing your money into the street. read more

Royal Aire - Heating & Air Conditioning/HVAC Near Me - Chico, California

During a construction project, I needed a newly installed mini split (like a Mitsubishi wall unit) pressurized. I called and was told, "My manager said we'll come out right now for $1000.00." The technician knew exactly the service I needed. I felt like this company was trying to take advantage of my time frame as well as their busy season. I perceive this specific instance of attempting to secure an inflated price as unethical. Another popular local company came out the same day and charged $214.00, explaining their normal fee for this type of service is $200.00 -- $260.00. read more

I just wanted to take a few moments and thank royale Aire especially Tom What a pleasure to deal with no up selling no high pressure What a relief especially when I Live eight hours away and it's my daughters house however I am in theheating and air-conditioning business and that's why I'm writing this REVIEW,from the front office lady, all the way through no issues whatsoever professionalism, and knowledge !!!!!!!I didn't get can you hang on for a minute soon honey check with my manager let me have my manager call you back I'm sorry I just answer the phone What a pleasure it is to get a First class straightforward well trained staff........I didn't get the I'm sorry sir, I will have to call you back sorry..... I'll put you on hold let me find the answer they had all the answers and most importantly Tom came out prepared All I can say is if you need anything don't hesitate to call royale AIRE read more

Our furnace went out couple weeks ago. Got a quote from royal aire, they were able to come out and get it done within the week once I committed to them. Karrie was awesome and very friendly when she came to give me my quote very knowledgeable and helpful. Install day Eric and Sam showed up on time and got me all dialed in and busted it out. I will defiantly recommend royal aire to all friends and family. read more