I'm in the middle of a nightmare. Bought a $13,000 Lennox AC system from Costco/Royal Aire. Because of their incompetent installation, the unit leaked for 3 months before I discovered the mess (slow leak). Tens of thousands of dollars damage and they are refusing to pay actual replacement costs and have delayed making repairs now for almost 2 months. I had to refi my house just to pay for the new AC. They've made my life miserable. Now all I can do is tell as many people as possible to NOT use them. read more

About 3 or 4 years ago I had a whole new system installed on one of my rental properties. I asked the sales rep(I believe his name was Dany) to see if they could get as close as possible to another quote I had on hand. While he could not beat the quote he got close enough that I thought I would go with them thinking they are an established company. A few days later the sales rep contacted me saying that he had lost the initial quote he gave me and asked if he could swing my office and get another one signed. I did not think anything of it so I did. A couple of years passed and I found the original copy I had and it was a total scam. He gave me a different system, a higher bid, and a smaller system. I called their sales department and they have verified this and said they would get back to me and that they would make this right. So far they have not even reached out and over a year has passed. Also realized they did not pull a permit for the new installation but they still charged me for it. There is also a leak test that they have to do after they are done but never order one. Beware of Royal Air will cut corners everywhere they can. read more

Pros: - Friendly employees - Same-day service - Fast and knowledgeable repair - No upsells Cons: - Price My home's A/C stopped blowing cold air in the middle of July (of course.) I started calling repair shops the next morning and was being told that scheduling was days to weeks out! When I called Royal Aire and explained my situation the nice lady on the phone was able to fit me in for an afternoon appointment later that same day. The service technician Nick showed-up right on time and he immediately diagnosed the problem and made the repair. My A/C was fixed within 10 minutes! Nick even took the time to clean the unit and answer all of my questions. Most importantly, at no time was any attempt made to upsell me an additional part or service. Overall I paid quite a lot for the necessary part and labor but I can live with it based on the level of service. I highly recommend Royal Aire as your first call in Chico if you need A/C repair. read more

I have a problem with Royal Aire business department which demonstrates lack of concern to detail. A fire victim lived in a property I own for four months ending March 2019 while their home was rehabilitated. Royal Aire replaced a HVAC system on their property during this time. In March 2019 they moved back to the property where Royal Aire did their work. More than two years later mail such as service notifications are sent to the HVAC owner but at the address where they briefly stayed. I made three contacts with Royal Aire in 2019 and 2020 asking their office staff to make a change of address to where the work was made. Twice Royal Aire staff assured me by phone a change would be made. It is now May 2021 and notifications about this HVAC continue to be sent to the incorrect address. Hopefully their technicians perform at a better level than office staff, but based on my experience I will not use and cannot recommend Royal Aire. read more

Had them out to do a maintenance on my 37-year-old air conditioner unit.. He did a wonderful job arrived on time was very professional very clean and didn't try and recommend extra things despite the fact that my unit was old... Thanks a lot will definitely use you guys again.. Fast honest clean and friendly... read more

Just had my AC unit maintenanced, good service and the tech showed up about 25 minutes early. He chatted with me about the past issue I had with the last service, made some suggestions and was overall friendly and helpful. However the tech told me the only way to measure coolant was by measuring the pressure. J & L advised differently or maybe I just misunderstood. Either way, I guess I'm satisfied. But I'll be calling J &L and asking them again. I do appreciate Royal Aire, they gave me a deal read more

Scheduled my appoint 3 weeks ago and they called to say they could not make it at the time scheduled. They wanted me to move the time or re-schedule. Guess my time is not important. appointment was 12 to 2 they called at 12:30. read more

I bought a whole house generator. Lowes contracts with Royal Aire to do the install. The install went fine. But this generator has not worked right since it was installed. Royal Aire has been out here 6 times now! Still not working right. Buyers beware. Royal Aire might be good at HVAC but I don't think they know jack about generators. read more

We've had Royal Aire work on several AC systems with complete success. They just recently installed solar on our home and that went smooth and easy too. So far, I've been happy with everything they've done. Thanks guys! read more

Worst customer service ever. Use someone else. Been waiting almost 3 months. Having to pay for solar and pg&e because they can't get their shit together. So sorry we went with this company. They tell me they will set up inspections and they dont, I have to do it. They dug a Trench in my yard and left it open for 3 weeks because they forget to come back. I had to make the call. It seems like there is no communication with office staff. Once they get you to sign contract, your yesterday's news. $32k and this is the service you get read more

Eduardo came out and went above and beyond spending extended time in the attic late in the day in August. Needless to say the temp in the attic had to be like an oven. Eduardo diagnosed our problem and did the repair explaining the failure to us in a simple and comprehensible way. Would appreciate future service calls by other technicians to provide us with a diagnosis of the corrosion status of the AC drip pan. read more

I contacted Royal Aire for a second opinion when my client received an estimate that seemed outrageous from another local company for her system that she knew to be working fine for it's age. My client is in her 80's and felt like they were trying to "put one over on her". As a Realtor I feel like part of my job is recommending the best local companies for my clients. My client (and myself) were so impressed when Tom Olmos from Royal Aire was able to verify that the system was doing okay and that the parts listed on the other inspection were in fact in working order. Not only was he fair and honest, he was kind, knowledgeable and professional as well. He is definitely #1 on my preferred HVAC specialist list as I have continued to have the same quality care from him and Royal Aire since. read more

Whoever is doing the PR Training at Royal Aire deserves great praise. Their service people to date have been way courteous, friendly, prompt and helpful. Makes you feel like they really treasure your business. read more

Our air conditioner went out and we had another company come out to look at it and they told us our whole system needed to be replaced. That was going to cost thousands of dollars! We called Royal for a second opinion. Brad came out from Royal and did a quick repair and saved us so much $! Our system did NOT need to be replaced! Brad was so friendly and professional. I will always call Royal Heating and Air from now on! Highly recommend this business! read more

I haven't done very many reviews but I felt that it was needed based off of my experience with Royal Aire. I was having issues with my heater because my furnace wasn't working. The first day someone came, they diagnosed the problem quickly (which was nice) and said the module he ordered will come in a couple days. I didn't hear anything from the company in four days. Eventually, the HVAC technician arrived at my house after telling me that he would be there between 12-2pm. He did not show up until about 4pm. They worked on my furnace for about an hour, then they informed me that they'd accidentally broken a valve in my furnace that wasn't previously broken. The man assured me that he would have to come back in the morning to fix the piece he had broken. I was frustrated at this point but I told him OK. I have not heard from him and I had to call the company where I was told that he wouldn't be available until the late afternoon instead of the morning. This has now been quite some time without the heater working in my house and a lot of 'back & forth'. We'll see if he shows up to fix the problem that he created on time. I've heard crummy things about the company but I still wanted to give them a chance. Probably won't go to them again after this. read more

Our technician Eduardo Q was friendly and communicated all of the aspects of what he was doing. I appreciate the time and consideration he put into resolving our AC issue! Thanks! read more

Jaren came out to our house on a Fri evening to help look at our heater and discovered a crack that was unsafe to run the heater at all. We will be able to get a sales tech out tomorrow on a Sat and an install on Sunday so we can get warm asap! And Jaren is bringing me a couple space heaters to use in the meantime since he lives close by!! That is customer service! read more

STAY AWAY from Royal Aire in Chico! They don't know what they are doing and they don't address your customer concerns when you bring them up with them. You will be wasting your time and energy with them. I am very unhappy and disappointed with Royal Aire's service. Last year, our house inspector told us we had an AC issue so I used their service through our home warranty. The inspector who came out didn't see any issues even though we informed him about the concerns on the inspection report. Then our buyer ordered another AC inspection report from a different inspector that showed there were in fact additional issues with the AC (Freon leak and low on freon). Since we were not running the AC in the autumn and with no one living in the house at that time, we do not understand how it could be perfect one day and then 6 days later, have some serious freon leak and low freon issues. So we had our home warranty call them to come back out again to check on the freon issue. This time they found the freon leak and were able to repair it. Since I wasn't onsite, I asked the inspector to call me back to explain the issue and he never did. I am very disappointed with the reliability of their service and that their inspector was not able to identify the issue the first time around even though we showed him the other inspection reports indicated concerns with the unit. Also, their erroneous report created a lot of issues for us. Furthermore, I sent them a note explaining my concerns and they never responded and now they have sent me to collections. I recommend going to any of the other AC service providers in Chico. Stay away from Royal Aire. They don't know what they are doing and they don't address your customer concerns when you bring them up with them. If I could give zero stars, I would. read more

My mother-in-law 93 years old thought that she should get a new HVAC system for her house since her old one was getting up in years and she didn't want to mess with it later. Her house is about 1000 sq ft, not huge, and has 6 inch walls, well insulated. Unit installed cost over $10,000. She has bought the extended "Work Warranty" about $250 and in less than 2 years there have been several problems with the "New HVAC" including the fan having to be replaced and problems with the wiring, each time they come out its about $200+ dollars except for once they came out to blow out the leaves and clean the unit. The unit should be replaced because of all the problems and why they are charging her for problems that still come under the warranty of the unit I don't know. We are getting ready to replace our HVAC system in our house and I wouldn't recommend them to anyone. read more

Warning! This company is a rip off! Quoted my 80 year old grandfather 1200$ to replace the infuser motor an the control bored though that was a little high so I called Bobs air repair. They came out it needed only the motor an a switch. Nothing wrong with the control bored at all bobs got it fixed for Alot less :) read more

About a week after, Tom stopped by our house to offer an explanation. He said that in his 16 years of experience, when people were in this situation, they preferred a costly replacement of their unit rather than a simple, inexpensive repair. He said that they would not charge for the service call and gave us a company check to cover the cost of the repair. I received a call from the service manager Bob yesterday and he was on vacation the week that this incident occurred. He stated that after speaking to Tom, he realized that he had not really offered an apology and called personally to apologize for our bad experience. He states that he has, and will continue to train his service technicians to provide honest information about the cost of a repair vs a replacement. I hope that service will be provided with greater integrity in the future. read more

Bump it to three stars, only because the manager cares about how his company is preforming. Everyone is aloud to have a bad day, his employees should keep it at home if this is one of those days. Thankfully the management is on top of their employees and they did the right thing. I would give em another shot. read more

Hands down these guys are the best in the tri counties area. Our Rooftop HVAC unit died @ 11pm on a Monday night. We'd had a positive experience with Gallaghers a few years back and called them first. Please see my review on the Gallaghers Heating and Air Yelp page to see why they didn't get our business and never will. On a recommendation from a coworker, we called Royal last minute and not only were they willing to provide a tentative price quote going off of the info from the quote we had received from the other guys, but they also had someone here after hours on the same day. Jesse is the guy who came out first and crawled up on the roof to provide us with a real quote. He was absolutely professional and accurate. His real quote came in at $400 LESS than the rough estimate given via phone which is a rarity. They had a 2 man crew arrive on time the very next morning, also extremely professional and personable. They explained what they were going to be doing and when the crane would arrive. It was over 100 degrees outside and much hotter on a roof in the direct sunlight and I'm nearly positive they never took a break. They were so efficient, the crane arrived two hours early and they were done and gone 20 minutes before the original crane time. They took the time to demo and explain the new thermostats features, display reads, and programming and told us several times to please call the office if we had any questions at all. Total price = exactly the same as the written quote for the unit, some code upgrade work, new digital thermostat, and two solar attic fans to cut our energy costs at barely over half of the price provided by their competitor for the unit only. Royal Aire has loyal customers in this family. read more

Hands down the best people to handle your heating and air needs. The All-Madden Team for HVAC.

Very happy with the job they did. Very clean and got the job done on time. Thank you Bob Brown your team is great.

Royal Aire is amazing!! My husband has MS and cannot be in the heat very long. Our air conditioner went out in 100-degree weather and Royal Aire came out at 8:30 p.m., only charging $30 above the normal service call. I am happy to say we were able to sleep well that night...thank you Royal Aire. read more

We had an AC emergency in this heat and our home warranty company was unable to send us a company to do the work so we called Royal Aire. They were there the next evening and the technician Eduardo had it fixed in no time. We had to pay Royal Aire and then wait for reimbursement from the HW company. Eduardo personally spoke with the company promptly and provided them with what they needed to reimburse us. I highly recommend them for any of your heating or AC needs! read more

These guys are awesome! My AC went out on a Saturday evening during a 100+ degree heat wave and they were able to come out first thing Sunday morning. Niel the tech was very professional and changed out my faulty capacitor in a few minutes. I would recommend Royal Aire to anyone! read more

Royal Aire is a great company. We are new in the area and just bought a home. Our heater was in very bad shape and there was Carbon Monoxide in the air making us sick. They helped us out financially by financing a new furnace for us without interest for 2 years. I feel like they saved our lives. I definitely recommend them to everyone. read more

Royal Aire performed a inspection on our heating and air conditioner unit for the buyer of our home, inspection reports state that the unit is unsafe due to burner and heat exchanger completely rusted out, and possible cracked, also that all duct work was falling apart, recommendations from Royal Aire are to replace full unit, and replace all duct work. For a second opinion from different company inspection results are: heat exchanger has no holes or breaches nor rust, duct work intact with no issues. Final note system is older but is operational and safe. So my conclusion is possibly the mighty dollar is top priority over honesty. Beware people if you get told you need to spend eleven thousand dollars take the time to get a second opinion. read more

Great service, on our installation of our Lennox AC-Heating unit. Royal Aire did a great job.

Had some issues with a portable solar system for my rv. Shipped incomplete. These guys got my problem solved courteously and professionally. While I was waiting for my tech (Eric) to show up I got a chance to watch the whole thing operate. These guys and gals are a well oiled machine. If I ever need a system for my home this is where I'm going. They're great. Dennis H. read more

This company is the worst! They installed a HVAC system and Solar units in our home. Three months later I am still paying a full utilities bill. The company kept giving us excuses on why an inspector had not come out so our solar could be turned on. They kept blaming the city. I had to contact the city to find out what was going on. This company had not paid for the permit! Not only have they not paid for the permit on the work they have all ready done they also need to pay for a permit on the work they need to do to correct the work all ready done. I keep getting the run around from this company. In the mean time our electrical panel is running at full capacity, causing a major fire hazard and no one at this company seems to care! I do not recommend this company to anyone!!! Our next step is the Contractor Board to file a list of complaints that were not even mentioned in this review! read more

Our furnace went out and I can't remember the name of who was sent out but we ended up needing a new gas valve. He was polite, friendly, efficient and economical. Would definitely recommend to anyone who may have heating and cooling issues. read more

Called Royal Aire to look at our HVAC unit on a rental in Chico. They showed up on time on 10/21/2015 and were very friendly. The Technicians name was Tom and he was very thorough. He showed me that a rusted out burner was the cause of my problems. It also melted a control module (or whatever it was called) and that is why the unit would not turn on. He replaced the parts for me, cleaned out the leaves from inside the unit, blew out all the dirt and debris from the fins inside it (which were caked with dirt and leaves). He cleaned the filters inside the home. The unit works much more efficiently now. He was 100% strait forward about exactly what it was going to cost to repair my old unit. He also was honest and told me the unit was really on borrowed time. He explained to me how I could get a better unit that would be much more efficient and how my unit was very outdated. So at least that lets me know what I am looking at in the future when it needs to be replaced. Now this is the part that impressed me even more. - I showed him the bathroom, so he could wash his hands. While in there he notice a smell from the sink and that it drained slowly. He asked if I would like him to look at it. In like 2-minutes, he had the drain cleared and running smoothly. He also fixed the faucet handle because it was really hard to pull. I asked him how much that was going to be and he said, "no charge, that's just what I do". He saw a problem that was easy for him to fix and just did it free of charge. I was blown away! I can see why they call them Royal Aire, because he treated me like Royalty!!! read more

Our 20-plus years a/c compressor stopped operating on our split central air system. Previous to Royal Aire's bid, I was entertained by two other bids. The first company said I had a 3-ton a/c unit and that I required a 4-ton. However, they informed me that I had a 3-ton furnace and the coils were too small to handle a 4-ton a/c unit. I would need an entire new system, which would cost us over $10k. The next company also said I had a 3-ton unit and they refused to entertain installing anything other than a 4-ton for the size of our home. It would be their reputation, but a cost to us at $12k. Through all this they just weren't hearing me...."I can't afford this!" Eventually, I called and spoke to Jessie at Royal Aire. Finally, someone actually was listening to me. He dug further and found out that my furnace is actually a 4-ton, while the coils are a 3 1/2-ton and the split a/c unit was a 3-ton. Thank goodness Jessie did his research on my system to find out exactly what we were dealing with. With that information, we could make an informed plan. Jessie recommended a 3 1/2-ton a/c unit....that's all. No up-selling. Now this we could do. Because we did have an inoperable a/c system they had our new unit installed in the next 2-business days (which is the same day the delivery truck dropped the new unit off at their shop). Juan installed the unit. What a friendly young man and quite courteous. He worked quickly and completely in a timely manner. He allowed me to look over his shoulder and asked questions. He didn't seem to mind and answered my queries in kind. However, what did impress me is that he did this with out skipping a beat. He would talk to me and continue working at the same time. He never slowed down. When he entered our home, I was glad he slipped covers over his shoes. I felt he was showing respect for our home. We ran into an electrical dilemma, not their fault, we have an older house. Juan called his technician, Brad, that is certified to deal with electrical difficulties. It was early evening when Brad could have easily gone home, but instead didn't want to leave us without being fully operational. I want to say "Hooray" for CSI Detective Brad. Attempting to figure out this old girls wiring and what it is she's hiding isn't all that easy, but Brad figured her out. He had our a/c blowing cold air shortly after he arrived. Both service men cover their feet in the house and they left their work space clean when they left....I sooo appreciate that. In addition to the out-of-office staff, I want to shout out-to-the-office-staff. When I went in to your office and when I called on the phone, office staff was polite and promptly helpful. So thanks to Honest Jess, Speedy Juan and Detective Brad.....we are so going to recommend you any chance we get. :) read more

I had my mini split repaired this morning. There aren't many repair people that know there way around these units. Bob did a sensational job, showed me what he was doing and what the problem was. He fixed and now my place will be cool in these coming hot days. Thanks read more

Very professional and honest. Highly recommend for all your heating and cooling needs.

Called Royal Aire after our AC quit working. Of course it happened over a weekend that was 110 degrees so we paid for a Sunday service call. My husband troubleshot the unit and knew it just needed a new capacitor. The tech showed up and "replaced" the capacitor and then told us that actually it was the compressor that was shot and we needed to get a new unit because our unit was old and wouldn't be able to be serviced anymore due to new regulations. He then suggested that we also get solar for our house and a tankless hot water heater and told us not to worry about the price because they could finance the whole thing for us. We have a home warranty and he began to tell us to just take the "cash out" option because our home warranty company wasn't any good and buy a new unit from them. He said a new until would be approx $4500. We paid for the service call and he left. The next day I had another company come out to quote a new unit since ours was toast (according to the repairman) and the extremely nice, professional and knowledgeable gentleman told me that there was nothing wrong with our unit except for the capacitor. He quickly changed it for us and we had cool air back in our house for under $150! I am furious that Royal Aire tired to sell us a new unit for $4500 when all it needed was a new part for under $150! I called Royal Aire and complained about their service and shady tech. They did refund my $95 service call but I would NEVER do business with them again. read more

I had one of the tech come out to check my furnace because it was blowing out cold air. The guy was up there for about 10 mins came down and told me that my control board was done and guarantee that my AC was probably out as well. I had very little knowledge of all these things so I didn't question him much. He quoted me at around $600 to replace my board and some other services that he recommended. I agreed but luckily he didn't have a spare board with him. A few days later I decided not to get it replace since summer was around the corner. Several months goes by and after doing my own research it turns out that my Flame Sensor was just dirty. I went up there myself and in 15 mins my furnace was working perfectly again. I can't believe they gave me false information and almost got me to spend $600. I also paid them the diag fee which I felt was unfair since they didn't even do their job correctly. Disappointed! read more