Since our PGE bills have been quite high when we run our AC, I wanted to find someone to inspect our unit. I had gotten a coupon from Grimes Heating and Air for a free inspection so I gave them a call. Scott came out right on time to our home and blew me away with the meticulous time he spent inspecting everything and telling me what he was finding. He cleaned out around the condenser with his shop vac, opened the unit in our garage to clean it and inspect it, he showed me several places where we could save money by using insulation here and there, and then he used equipment to test how the system ran. The condenser was quite low on refrigerant so he added it and would go check the temperature of the air coming into our home after each time he added it until the system was working at its optimal efficiency. I was so impressed and grateful for the time he took to check and clean everything and then he didn't charge me a penny even when I offered to at least pay for the refrigerant. I will most definitely be calling Grimes Heating and Air to do a seasonal inspection from now on (that's how to make sure I don't run low on refrigerant again) and whole-heartedly recommend them to anyone looking for good, honest service! Thanks again Scott! read more

I called Grimes Heating & air and talked directly to Scott, he came out first to look at it and then sent one of his guys out to get a complete estimate of the job. It is for a rental I have in Kelly Ridge, I knew it needed a new air conditioning unit to replace the old out dated one that used the old type of refrigerant. He scheduled it and his guys came out and had it done in one day. They were very professional, started the job on time and as I said it was a rental and the tenant is a life long friend of our family, they scheduled the job around her time frame and treated her with respect. They were so polite and helpful my friend thanked ME for choosing them to do the job, plus the price was well below what I had been told it would be to replace the unit by others. I have nothing but praise and gratitude for him and his crew. So if I ever need Scott and his team to do a job in the further I won't hesitate calling him for even the smallest of jobs. Thanks Scott! read more

The entire experience was a good as it could be from beginning to end. Our central heat and air unit stopped working and was unrepairable. We had several bids and selected Grimes Heating and Air because they were very friendly, they gave me financing options (and helped us through the entire process), and had the best price. Scott was actually interested in getting us the best value for our money rather than trying to up-sell us on fancier machines or duct work we didn't need. The moment the financing was a go Scott had his crew were at our place at 8:00a the following day and they worked on the installation until it was finished and working correctly. In the following few days the duct test was performed and passed and the final inspection was performed and passed. The unit works great, so our thanks and gratitude to Scott and his entire crew for their professionalism, excellent customer service, and integrity. read more

I checked our smart thermostat before traveling home from camping and our house was 93 degrees despite being set at 82. I called Grimes in hopes that we could get on the schedule soon. The ladies were very helpful and understanding of the situation. They were able to get us on the schedule for that afternoon! By the time we got home it was 97 in the house (110 outside). Andrew the tech arrived early in the 2 hour window and had the problem diagnosed before even looking at the unit. He showed me the process of testing and had it fixed within a few minutes. He hung around for a while and checked to be sure the unit was in fact cooling. Talked me through some education that would help our unit in the future and made sure I knew I could call again if there were any further issue. Thank you so much! I highly recommend Grimes! read more

Everything is superb with this company. They totally surpassed all my expectations. I called them during the Wall Fire incident. They were still able to come out within 2 days even though they had to deal with road closures and driving extra distance. Gabby, Rebecca, Scott and Shannon were all fantastic when it came to customer service. Scott took the extra time and effort to explain and show us what was wrong and how to avoid it in the future. They even put our ladder back and cleaned up all the insulation that fell out of the attic in my closet. I am totally surprised and pleased. Not all companies would have done that. I will definitely use them again and have already recommended them to a friend. Keep up the good work, it does not go unnoticed. read more

You won't go wrong choosing Grimes Heating and Air to install your new HVAC system. From Brian's informational quote and answering all my many questions to Charles and Kenny's awesome installation it's been a real pleasure working with them. The installation went really smooth - they were very respectful to make sure everything was installed perfectly and neatly. Definitely would recommend this company to anyone. Out of the three quotes I got Grimes was the best value. Rebecca in the office was awesome in communication to make sure everything was on schedule as well and finding out answered to my questions- A big THANK YOU to you all. read more

Excellent customer service! We had a blown transformer and its summer! No bueno. After calling a few places (they said we would be on a waiting list) we tried Grimes Heating and air. They sent out someone within a few hours. We found out it was a blown transformer, the next day the part was ordered. Within an hour the part was installed, we had a new thermostat and the A/C was on:) lightning fast process considering its summer and these company's are usually crazy busy. I highly recommend Grimes Heating and Air! Shout out to Cass and everybody working there, you guys were great! Thank you read more

Want to give GRIMES 5 STAR After going to them at first and didn't think there quote was Affordable so decided to try FEATHER RIVER AIRE & there quote was pretty high so Went back to GRIMES for them to install a whole new AC UNIT Would definitely recommend Grimes & Kyle & Dave were the ones that actually installed and Started the Job they were awesome very respectful and neat lol I can admit the at the end it was DUCK CLEANING TIME which is not easy to do it neat but Kyle made sure that we were satisfied with every step they made I sure we'll recommend Grimes to FAMILY& Friends read more

Excellent Company! Our air conditioner was having cooling problems and working intermittently. My husband called two other companies, scheduled them to come out and check it - neither could figure out the problem, we were told we had to replace the unit! Friends recommended Grimes Heating & Air, so we had Scott come out, he found that it was the relay switch! YES Scott and his crew are the nicest people to work with, very professional, honest. We have recommended Scott to family and friends and they also are very happy with GRIMES . Thanks Scott and Crew read more

Recently had Grimes Heating Air remove my old heater and install a new heating and air unit. I was very happy with the quality of work and the installers were very professional. I received a text they were on the way and they showed up early and got right to work. Nothing was said above payment and all I had done at that point was accept the bid. The lead installer Kelby, Chris and Charles were hard workers but polite enough to listen to my long winded stories. I would recommend Grimes to anyone needing heating and air work done. Bob Oxley read more

Absolutely fantastic experience with Grimes Heating & Air! Brian and his team went above and beyond from the first call to the final follow-up. It's clear that they take pride in their work and truly care about their customers. Everything was handled professionally, efficiently, and with a real personal touch. Brian made sure we were completely satisfied and checked in afterward to make sure everything was running perfectly. You won't find better than Grimes Heating & Air if you're looking for reliable, first-class service. Highly recommend! read more

After calling around and getting bids on a new heating and air conditioner we decided to go with Grimes H&A they had the best prices and the best service. Dave and Kyle were professional, they were top notch, they arrived right on time and got the job done faster than expected. Dave and Kyle treated my house like it was there's and left everything neat and tidy. Working with Scott was great, he treated us like we were old friends, definitely appreciated the friendly service. Thanks Grimes, you're the BEST!!!! read more

My wife and I are seniors and we hope the service providers we contact are fair and honest. Grimes raises the bar for all others. They are always on time extremely knowledgeable, and patient. They explain everything in plain language and encourage us to ask questions. They provide us with options and explain the pluses and minuses. All of the Grimes technicians, Doug in particular, instill a level of trust in my wife and I such that Grimes will be the only HVAC we will ever choose. read more

Grimes Heating and Air is a great company, They did the Ductwork for my 14 feet hood and installed 2 fan and 1 makeup air. These guys did great job and best customer service. If you are looking for the Excellent customer service and great job and perfect price just call the company and ask for Scott.... Again, It's all about customer service,Honesty, and Always on the time.!!! Looking Forward to hire you again in the future!!! EDDY. read more

My air conditioner began leaking water into my house. I called Grimes Heating and Air. They text you to let you know when they are coming. They were very friendly and professional. I feel that this company is trustworthy and the repair was so reasonably priced. Great customer service. I would highly recommend this company for all of your heating and air conditioning needs. read more

Returned my call immediately and scheduled within two days. Arrived on time. Meticulous service. Checked everything electrical fans thermostat furnace. Thoroughly cleaned internal assembly which was disgusting. Removed years of black debris. Disposed of the mess. Suggested constructing a new filter assembly for easier access. Careful competent and courteous. read more

We recently had Grimes install two heat pump systems in our home. They were professional, punctual, neat, and very reasonable price wise. Scott followed up and resolved a minor issue immediately. The systems are working perfectly. It was refreshing to deal with them after having some bad experiences with other HVAC companies. read more

Scott Grimes was exactly who we needed to get us up and running. He had a replacement capacitor on the truck and he did not overcharge us for the job. I must mention that he did the work on the hottest day of the summer. Thanks again for your expertise. You have earned our future business the next time we need your services. read more

This is such An amazing company! They are always there to answer any questions that you have and go above and beyond. Scott walked us through everything making sure we understood exactly what was going on. (Perfect because we are new home owners) I highly recommend them! We love our new heating and air system. read more