Spent 30k with this company, but they don't show up or honor their warranty. Say they will come to…read morefix stuff, you wait around all day, and they don't actually show up. Originally was pretty happy with the work, but when my neighbors ask, I can't refer them in good conscience.

Replacement of our entire HVAC system. They showed up when scheduled and completed the work as…read moreexpected. There were issues that came up due to the age of the old unit and they handled it quickly and properly. I am very pleased with choosing this company. I had many other companies quote and All Around weren't the cheapest but my interactions with the owner and staff led to me choose them. The results prove that they were the best choice.

Requested a service visit on Saturday morning and Guissepe was at my home by that afternoon. There…read morewas communication the whole time and once he arrived he explained the work he was doing and even looked at my electrical panel to check that all connections were secure. Great work and super friendly guy! Note: There is a travel fee if you live outside of the Chico area.

As of 5/10 the air conditioner stopped working completely...Please...do NOT use this company for…read moreair repair! Will call someone else to get it fixed right.

Our air conditioner stopped working on a Sunday afternoon. I reached out on Yelp and the owner…read morecontacted me Sunday evening with times they could come out on Monday. The technician showed up and quickly saw what was wrong and was able to fix it. Great communication by everyone at the company. I highly recommended Embers!

Thank you so much for the quick service. I was able to contact Embers Saturday morning when the…read morehigh was expected to be 115 degrees. They were out by 11:30 am and had my AC up and running an hour later. I appreciated the prompt responses and being able to pay with card. Robert was amazing. I fully plan to use Embers again and will recommend them to anyone.​

This happened during the week of the devastating Camp Fire, and my town of Paradise fire captain…read morehusband (of course) was working while all this was happening, so I was expecting not to have anyone out to look at our unit for at least another week. I called Bob's HVAC at 4:30 pm on Monday, and he was out here the very next morning, first thing, to take a look at our heating system that was blowing only cold air. He was quick, courteous, and so understanding regarding our predicament! It turns out that the hi-limit part was broken and it would take 5-7 days to get that part ordered with $15 for shipping, OR, we could overnight it for $100 shipping. (We decided to save the money and be cold for the week.) The funny thing though, was that he recognized his own work from the LAST time something happened with our unit, years ago, and we had dubbed the broken part, the "flux capacitor" (from Back to the Future fame). It was great that he remembered that silly name and that he remembered us from before! Then we had a good conversation regarding how important a good sense of humor is these days. He's a super nice guy who will definitely go out of his way to help a family out. So. Nice. Anyway, he kept me updated on the part, via texts, and was out here again the very next Tuesday to replace the part, quickly and with no nonsense. Oh glorious warm air, blowing in my house! So happy now, so thankful for this man, Bob. Thank you the most-est!

Phone number does not work. Disconnected signal. No longer in business?…read more Phone number does not work. Disconnected signal. No longer in business?

I hired them to replace my furnace. The quote was reasonable compared to some other companies that…read moreprovided me with quotes. The installation team was very professional did a great job. The only downside was that my furnace is in the crawlspace above my laundry room they had to remove the trim and some drywall to get the new unit in there. I would have liked to know that in advance (that the new unit was larger than the space opening could accommodate) because their quote to repair the drywall and trim work was way more than I was willing to pay, so I found a Handyman that would do the work for much less money. Bottom line, they did a great job and I was happy with the overall work. I would just make sure to ask them if the new unit will fit into the space that you have available. Just so that you don't get a surprise extra expense.

Jeremy did a great job. Performed the necessary work and also was able to give me some really…read moreimportant solutions to help me with pest problems. Thank you Jeremy!!

I called about having my air conditioner looked at as it's been in use now for 10 years and had…read morenever had it cleaned or had any routine maintenance done on it. I found Story heating and air conditioning on yelp and noticed that they were by far the highest rated in the area, so I called and spoke to bill who was extremely polite and helpful. I explained my situation to Bill and he took care of it and charged what I felt was extremely reasonable and he didn't charge to drive the 20 miles from Chico to Orland. Anyway I was extremely pleased with the professionalism and great service provided to me and would highly recommend Story Heating and Air Conditioning 5+ stars.

Came to do maintenance on my 2 ac units. Wouldn't go in the attic cause it's too hot. Arrogant…read moreattitude. Not getting my money. Spouted why ac service guys were so smart.

My Mom had her AC go out on a weekend. Originally she was given an appt for Monday as they were so…read morebusy as it was one of our hotter weekends. (101) I called and explained that her house was at 90 degrees on Sunday and was their any way someone could get out on Sunday. They went above and beyond when I am sure they were hot and exhausted to come out Sunday night at 6 p.m. and fix it! We cannot be more grateful! you guys are amazing! Thank you from the bottom of our hearts!

They do not stand behind their service. We had them repair…read morean AC drain line and noticed a leak after a few weeks. They wanted to bill us for a diagnostic visit to determine the cause of the leak. This was not acceptable. We had just purchased an entire new AC unit from them less than one year ago. I don't recommend them because of their lack of honor and supporting their work. There are other honest and reputable AC companies that I would choose over Royal.

Jeff is a honest hard working gentlemen who will do a great job for you. He is very clean and…read morerespects your home. His work is clean and professional. Also other companies would not show up for 3 days and he squeezed me in quickly. I was not ready to be without AC when the forecast was almost 100 degrees. GOOD MAN-HONEST WORK! Unlike the man on TV with the fancy paint on his truck.

We have two units due to a remodel by former owner. Had the a/c on one go out and got Jeff Weber's…read morename and number via a neighbor. That was 8 years ago. And since we've had Jeff out at least 4 times. He doesn't try to sell you a new unit (ours are old) and is fair with pricing. He's courteous, prompt, and good at what he does. Highly recommend.