I called the office and spoke to Megan. I told her I needed service on the Generac. She had a technician come out first thing this morning! When the technician, Butch arrived, he was knowledgeable and friendly. His work is thorough and precise. He suggested the gap coverage and called the office from his phone so I could speak to Megan. She answered my questions and sent via email the contract to sign. She also looked up when our warranty expires. It would be refreshing if everyone conducted their business in this manner! read more

Wow! Great customer service isn't a thing of the past! I was fortunate enough to work with Gary Ponzo regarding a generator installation. It was very obvious that Gary knew his stuff and was very willing to share information because I had so many questions about the generator I purchased and generators in general. I came away from the call feeling very confident and informed. read more

Very nice, professional and efficient. They came up to give our Cummins generator a tuneup and the price was super reasonable.

We had Urban Design come our and service our Cummings standby generator on my Mom's house. Butch showed up on time looking Professional and Friendly. Since we had not had a generator before, Butch to the time to instruct us on how it works, how it does everything automatically when the power goes out and he even programmed the exercise mode for us. When I went out after he was done, the area around the unit was spotless! Great experience all the way around. Thanks Butch for a job well done! Thanks Urban Design for friendly staff and knowledgeable Technicians! Will definitely recommend you to family and friends. read more

Total ripoff for plumbing services. $99 "callout fee" plus $529 for a 90 minute storm drain roto rooting. About $400 an hour,,,,,quite a profit margin! I get a trained and certified auto mechanic for less than $100 an hour. See Monica's review from Sept 2024. Really reputable company.....NOT! read more

Urban Design rip off. They sold us a Generac backup system for our whole house and solar.  My advice is to find another company unless you want to pay more. We feel we were horribly taken advantage of, here is our story. Right from the beginning they were deceptive about the rebate we were going to receive. BEWARE ... your rebate does not come in all at once it dribbles in over the next couple of years so as to keep your payments the same for the life of the loan your rebate must be sent to the finance company (which they picked for us) one year later or your monthly payments will go up. Our rebate was $10,000 where in the ... are we going to get that kind of money (retired) at once. After about a year we had a little incident which damaged the outer case only of the Generac. They charged us $4000 to replace the case, I thought... you can almost buy another system for that price. After we put half down I then began to look into the real cost by getting quotes founding out ( I called the manufacture ) the case should have only cost anywhere from $900 to $1000 the most, they charged $2665 and labor anywhere from $50-$100 per hour. They spent 5 maybe 6 hours the most, giving them the highest price for labor would be $600 they charged $1080, two other parts costing $63. When starting the repair they discovered a crack in a hose so they went to order it and wanted to charge for a service call on something THEY missed. Upon having to pay the balance we asked why so High and they said there were a bunch of other parts???? and did not have a list to give us only excuses.  RIPPING People Off. read more

I'm in the middle of getting solar panels during this super hectic time of NEM2 pricing going to the more expensive NEM3. Every Urban designs representative have been amazing, super cooperative and patient with my repeated phone calls and emails. Their pricing was fair, gave me the perfect design location of the panels. The site walk employee was on my roof for an hour in absolute pouring rain and still had a smile on his face when he finished. Once I had the employee's cell phone numbers communication was perfect... their generic phone number system is annoying using a third party that asks so many questions every time you call - they are being slammed with business so I'll cut them so slack here! I'll update my review once the panels get installed. read more

I was most satisfied with the outcome of this project. Sean was good in his words regarding the final payment.

From our initial meeting with the owner, to final notification, every single step was easy, every question answered, every single person was professional and kind. Install to sign off with PGE was 2 weeks. Done. The install took 3 days, county inspection was the very next day, PGE signed off the next week. So fast. The office staff, the crew of guys on the roof, the owner, every single one of them was outstanding to work with. (Mackenzie, Natalie, Aliza, Cody, and Chad were rockstars!) Sean hires good people because HE is good people! And the price. They beat 3 other bids for MORE panels than others were offering. They are honest! They wont try to upsell you equipment you don't need. They don't use fear to sell the company. High quality work, lifetime guarantee, competitive bid, amazing people. Stop looking and hire Urban Design. read more

The Urban Design install techs; Alex, Carl, Donovan & Trent, along with electricians Josh and Elio, just wrapped up the install at our house in Paradise. We had solar panels put on the roof, control equipment and new electrical panels on the side, and batteries in the garage. They did a fantastic job! They all arrived on time, got right to work, did a great job on installing everything, and cleaned up all the job debris. Natalie worked with us to review our energy usage, compare system options, get the contract set up, and took the lead on getting our rebate paperwork completed and submitted. Sara, the PM, kept us up to date on what was happening and made sure everything moved along without any snags. Brandon did the site survey and went over options for where to put each piece of equipment. Everyone conducted themselves very professionally. Extremely pleased with the whole experience and the system which they provided. read more

Performed requested service of installing the gas shut off valve for my dryer and installed the dryer for the price quoted. Brian was quick and a very easy person to deal with. The price was reasonable. I would recommend this company for your plumbing needs. read more

We hired Urban Design Solar to put a large solar system on our building in Chico, California, Skyway Tool Center. We have good sun exposure and had been paying enormous electric bills for years - from $800 to $1600 per month - until we had the solar system installed in 2015. We took bids from quite a few solar installation companies in the Chico area, but after studying it we decided to go with Urban Design Solar. They came out immediately and put up the system quickly and efficiently. They made no mistakes in the entire install and put up a system that we LOVE. Our PG&E bill went from $1600 a month in the summer to about $200 a month, and even less in the winter. We figure we earned back the money we spent on this solar system in the four years since we had it put in. The owner and employees at Urban Design Solar are friendly, professional, and hard working. I highly recommend. read more

Urban Design - Solar System Installed in 2015 at Skyway Tool Center in Chico. - Solar Installation Near Me - Paradise, California

I worked here as an installer right after getting out of school and they were in an amazing employer, they really helped me out when I needed it. Urban design definitely doesn't mess around with their attention to detail and construction expertise. Take it from someone that was on the inside, these are experienced professionals behind the wheel. read more

We have had them provide home services twice now. Both times, the response time was amazing. The service providers were very professional and friendly. They completed their work efficiently and in a timely manner. This is the company used by our home owners insurance and we are thrilled about that. We have had companies in the past that failed to meet expectations. We highly recommend Urban Designs. read more

Urban Design Solar was great. Starting with Max, which by the way, is the reason we went with Urban Design. He was very friendly and knowledgeable. It was a pretty easy choice. They were fast and clean, got us up and running with no problems. We have been thinking about solar for a number of years now, and I'm not sorry we used Urban Design. read more

Urban Design - Our summertime energy Bill's mill be much lower now. Thanks Urban Design for the great system! - Solar Installation Near Me - Paradise, California

They were great. Fixed my shower quickly at a fair price. Will use again in the future.

This is for anyone looking for a plumber. This company has technicians that are not trained to replace a thermal coupler in a hot water heater. My tech looked at my heater took a picture and went to truck for 30mins to review a You tube video. When he saw that I saw what he was doing . He said " man to man I don't really know how to replace this part so I review videos to figure it out. He didn't bring parts to fix it even thoughi told them what was not working. After fumbling with the heater for two hours with parts that weren't made for this heater he sealed it up with my old parts and then tried to light the pilot. He had me contractually sign for it to repair for 175 dollars. Then told me to get a part and FIX IT myself. WoW. read more

Max's easy going sales approach is great. He explained their services in an easy to understand way and presented materials that helped me make my decision. Although we ultimately went with another company, our decision was based primarily on cost not their professionalism or Max's excellent sales approach. read more

They have great customer service until something goes wrong. (The ladies handling customer service were wonderful every time I spoke with them.) I thought they were supposed to be monitoring my system according to what they told me in the sales call when I purchased the system. After having a month of not producing any energy, I had to catch it. And then it took two weeks for the right person to call me back. When I tried to clarify to see why they had not caught this issue. They told me "well we have way too many customers to be monitoring your system. You wouldn't expect your car dealer to know when your car needs an oil change!!" But I would expect them to know if a major malfunction like not producing energy were to occur. In fact, two weeks ago prior to me calling my wife noticed one of their employees on the side of our house, unannounced, doing something with our system. But not even the owner, Sean, knows what that person is doing there or why. Only that that person has "move on" and no longer works there.They acted like I was ridiculous for even considering that they might be monitoring the system that they told me that they were going to be monitoring. Then they confused me by sending a person out to randomly troubleshoot two weeks ago... How did they know something was wrong if they didn't have the ability to monitor it? Why don't they tell the customers when one of their employees are coming out to come on my property? Why don't they know what that person was doing? I understand that stuff happens and nothing is perfect. But the attitude I got from the person who turned out to be the owner is unacceptable! Tens of thousands of dollars spent $$$ and this is how the owner treats their customers. Just beware. Lots of good companies out there but this one is not what it appears to be. Ironically, I chose this company because of the good customer service reviews! read more

Sean and his team were great! They were prompt, professional and courteous. They worked efficiently (with all of the proper tools at hand) and even totally cleaned up after themselves. I can highly recommend them for your next job, big or small. If you are looking for a contractor who goes above and beyond -- you've just found them! read more

Sean at Urban Design is in the process of setting up solar at my home and at my business. Sean and his crew have gone above and beyond to be accommodating to my staff while working in the office. I am so excited to have this solar project launched and kicked off so I can update this review with how much money I'm saving now that we have solar everywhere!! I made sure to build a big enough system to ensure that i'll create enough power to charge my new electric car too. read more

Robert came out for a plumbing fixture fix and did an excellent job! I've Had multiple plumbers out for this job and he was able to knock it out first try. Would highly recommend them for all your plumbing needs. Extremely polite and very informative! read more

These guys are great! From helping with the planning to implementing, all flowed beautifully, and they were really wonderful to work with. Prompt, courteous , reasonable, efficient, timely, and best of all excellent work! And their scope of knowledge and what they can do is huge! read more

I really feel honored to supply product to Sean and his Team. They care about their clients and provide top tier Solar Panels, Inverters and racking to their customers. They don't cut corners in the products they use. When I try to sell them low cost panels they choose the higher quality product instead which says a lot about who they are. As a supplier, I appreciate the fact that they plan ahead and are a well organized installation company. One time a past customer of theirs called and told them a solar panels was broken due to rock hitting the array maybe by a weed wacker. His team took the problem onto themselves ASAP and called me the distributor to search high and low for a panel that would match the panel to look perfectly. Urban Design, is very customer focused and they valued the look and quality of their work. read more

Our solar experience was horrible until we got referred to Urban Design. We were over-promised by several companies that eventually could not deliver. Urban Design was able to come up with a sensible solution to our property's very unique challange. Clear, realistic expectations were conveyed to us and then they over delivered on their promises. Our ground mount was built in the wettest part of winter with no damage to our grounds. The workers were respectful, professional, and informative. The owner himself was even accessible throughout the entire process and the job finished under the already extremely competative quote. Glad we ended up with these guys as we now have a fantastic solar array on our property. Just a few months after completion, one of the panels was destroyed by a flying rock. I called for a quote to replace the panel. The owner sent one of his guys out and they replaced it free of charge despite having nothing to do with the damage. Amazing customer support. read more

I had a pretty nasty plug in my kitchen sink. Robert came out and after 90 feet of hose and some hard work, he got me draining again. Thank$ again Robert. :) read more

We're very pleased with the work Urban Design Solar has done for us! Several years ago, Sean and his team installed solar panels on our new home. Much more recently, they installed a terrific patio cover for our back yard. Sean and Ryan gave us really good advice in choosing the patio cover that best suited our needs. It not only will provide many years of shade for us but has additionally enhanced our home value, IMO. I have only good to say about this company! read more

Urban Design - More living space! - Solar Installation Near Me - Paradise, California

I have used MB in the past and it was great, they have now merged with Urban Design and pricing has changed. Apparently you have to pay for when they aren't even at your house and go back to their site to pick up a part... A part that they probably should have had on hand. Ridiculous. My future business is lost read more

AMAZING company! I honestly don't think I can write a review that will do them justice! The UDS staff from start to finish were friendly, professional, knowledgeable, and eager to do anything and everything possible to make sure we were not only happy customers- but ones that were fully informed & educated on the process of getting solar. They absolutely blew me away. If I had a question, they answered it thoroughly. Calls or emails? Responded to within the hour. From their main sales rep Logan to their installation manager Ryan- we found ourselves in the good hands of good people- hell I was doing a project in my garage while they were installing- & they brought me lunch then lent me a power drill when I had issues with mine! Who does that?! These guys. After the panels were up & I was waiting for PG&E to do their part- I got an email DAILY on what was going on; as they worked to get the power company to approve the connection to the grid. I checked out their competitors. They didn't even come close to the level of service I got from Urban! If your even THINKING about doing solar- do yourself a favor and give them a call, you won't be disappointed. read more

I just had my solar system installed. The crew that came out were clean courteous and professional every single team member. They have continued to monitor my system and whenever I called them they were very helpful and again professional from the girl at the front desk to the salesman to the installersI recommend them 1000% read more

It is a great pleasure to review Urban Solar Design. We interviewed 3 other companies before meeting Sean McCreary, Owner of Urban Solar Design. First of all, Sean was the first and only one to actually get on our roof and do proper measurements and assure our roof was in proper shape to accept solar panels. He spent an inordinate amount of time explaining the process of solar energy production, what we could expect, how it would affect our monthly/yearly bills, his background and experience as well as his crews, how they operate and how long the installation process would take, including getting permits (which they do for you), and how the warranties work. By the time he left, we had a clear path to make our decision. There was no question, that Sean truly knows what he is doing and his 25 years of experience spoke volumes. I must add, there was no pressure to sign contracts from him as well. We then started working with his assistant, Max Duran, who helped us through the contract process, scheduling and was there for us throughout the entire process and installation. Max is one incredibly efficient guy who is on top of everything. Since we are new to solar, we had a multitude of questions, all of which Max graciously answered each and every time. When the day came to install our system, we had the pleasure of meeting the crew. Chad was the lead of the crew and could not have been more gracious with all of our questions. Always a smile on his face and nothing we asked was too much. In fact the entire crew was incredible. They were neat, clean with perfect manners and their work was totally professional. It truly was a pleasure to have them working on our house. Once the work was done and we received our approval to operate from PG&E, Dave came by immediately to do the finishing touches to connect to our internet and Max was here with our owners manual and a training session to explain how to monitor our system. Additional support was also given graciously by Natalie in the office, who kept us informed and updated on Town approvals, timelines of work, PGE inspections and more questions we may have had. She is a fantastic team member. Needless to say, from start to finish, our experience with Urban Solar Design was incredibly professional and seamless. Everything was explained upfront , there was never any pressure to sign before we were ready, everything went as planned and there were no surprises. If you are interested in getting a solar system, I would encourage you to go straight to Urban Design Solar. read more

Love these guys. Their entire staff made the whole process very seamless. From the office staff who were extremely helpful, to the installers who were courteous, professional and did a very clean job. The owner Sean, made sure we were well informed along the way. Highly recommended. read more

I rarely rave about contractor work but having just gone live with a 44 panel ground mount system by Urban I will. Great communication, on time, no nickel and dime, on budget and a great crew to work with. Professional all the way. I highly recommend Sean and his great staff. If you want more info I own Broadway Heights and Brooklyn Bridge. read more

I have known Sean and the rest of the gang at Urban Design Solar for a few year and I personally know 3 of their clients. I can say that thing that separates Urban Design Solar from their competition is their customer service. They go way out of their way to make sure their clients are happy and get the perfect solar solution for their particular needs whether it be commercial or residential. If you need solar or think you do I highly recommend contacting Urban! read more

We LOVE the remodel job Sean and his crew did on our bathroom! They had some great ideas that ended up saving us money, and the result was absolutely gorgeous. Thank you! read more

I have had several contractors work on my house and this has by far been my best experience. I got several quotes for the job, and this was the best value when comparing systems, the installation was done quickly, and I did have some post installation questions and an issue and the customer service has been prompt and satisfactory. I couldn't be happier and without hesitation recommend Sean and Urban Design Solar! read more

Where do I start? This is my second solar project I have purchased for my second home. I used Sun Power (Alternative Energy Solutions) for my first house. At the time they did a great job and were the most competitive. This time I needed something bigger, more complex, and needed to have it come in under a certain budget. Long story short I shopped 4 different companies and it came down to AES and Urban Design. I have to say Urban Design was awesome! AES felt like they were pressuring me though to buy something I didn't need or their product was not represented accurately. (Ex our panels are better than theirs..... uh no that's not true). Urban Design matched everyone's prices and promises beating all the competitors as far as price, solar performance, and follow up on warranty. We are very pleased with the final project. Urban design staff were also very professional and followed through on everything we asked for. This system is awesome!!!!! Feel free to contact me and I'll show you my solar system in action. I love tracking it via my iPhone and am thrilled that my PGE bills are a thing of the past. Do yourself a favor and buy your system don't rent one no matter how good it sounds.....renting is just giving others your space rent free. read more

Urban Design - Solar Installation Near Me - Paradise, California

When I decided to add solar to my house, I wasn't sure where to begin so I sat down with five different companies to see what they had to offer. It took over a week for three of the companies to find the time to give me any information. One company was able to see me after a few days but Urban Design sat down with me the same day I called. After sitting down with the owner, Sean, I knew I had found the right place. He a pleasure to work with and also offered me the best best pricing out of the five companies. The installation was completed ahead of schedule and his installers were very polite and courteous to me and my family. I strongly recommend sitting down with Sean before you make an investment like this. You will be glad you did! read more

We had solar put in a year ago by Urban Design. They were fast and our energy costs are significantly less.

My solar system installed by Urban Design was turned on this week and the entire process was handled so efficiently. Sean, Catrina, Keri and every member of their crew was so professional and knowledgeable. So glad we selected them. read more