6/18/2026. I'm currently working with Tracy, who has been very helpful in providing support and options for my older solar system. The system requires microinverter replacements, and since the original manufacturer (SunPower) has gone out of business, the process has been more complex than expected. Update to follow.. read more

Westhaven Power technician Tyler L. was at my house this morning at about 8:15 for my final Solar battery inspection. While he was waiting for the building inspector (who finally arrived about 12:45) he took the time to get me up and running on my phone app monitoring solar and battery production and usage. Tyler made numerous calls to his home office and also to Tesla setting up the Tesla app. He was very helpful and went the extra mile. Each experience with Westhaven Power's employees has been great. read more

Jerry, Thomas and Michael just finished installing some additional solar panels and a new back-up battery for us. Took a day and done! On time--actually, early as scheduled for arrival between 8 & 9 and were here by 7:45. Finished and cleaned up by 5. No problems, at least none I know about, and they were exceedingly kind with my lack of internet knowledge to download, install and set up the app on my phone. But it's done and we're very, very satisfied. Will recommend them to anyone who asks! Must also thank Karan for her patience with me as far as doing the online payments. I bill pay online but when the original invoice hit, I wasn't prepared and panicked. Karan was more than understanding and, again, so very patient. It all worked out and everybody's paid! read more

My Tesla app has alerted me two separate times (within one year of each other) that the inverter went down. I notified Westhaven and told them what the app said. Not only did I have to pay $450 for them to come out and tell me that the said inverter was bad, but they charged another $450 to come and replace it!! It is supposed to be under warranty!! What is the point of a warranty if it is going to cost $900 to replace?? read more

Just had a cold call from a guy that speaks very litle english wanting to set up a service call that I tried over a year ago and wanted $450.00 to show up and then another $450.00 to do anything. Talk about a total ripe off. NEVER BUY FROM THESE GUYS. Oh Forgot to mention this is the same company that did not do what they were told to do then started a fire on the site because they installed it wrong the first time. Only had 2 guys that seemed to have a clue of what they were doing but thier hands are tied. I hope they find a good company to work for because this one is not them. read more

Threatened to take to me to collections before the bill was due. I never told them I wasn't going to pay for it, I asked for an itemized bill. They will claim they attempted to contact me, but they never did after I was forced to pay their bill that wasn't properly itemized. No follow up after paying 7k for no installation but a cancellation fee. I sent an email and left a voicemail with Karen and to this day no one has follow up with my bill itemization. Side note they wanted to send me to collections when I was on a military TDY, they also charge late fees if you're off by one day. So on top of late fees that are over 100s, they will send you to collections. Oh and they did get their 7k for a no install solar, so whatever the business replies they got their money long before the threat to collections should have been used. read more

Westhaven installed a new roof and solar system on my home in 2019. During the sales process, I was given a timeline indicating installation would begin within a few weeks. In reality, the project was delayed several months, and updates were limited unless I followed up directly. During installation, rolled roofing was installed on part of the home where asphalt shingles had been specified in the signed contract. I was not consulted before that material substitution occurred. The issue was eventually corrected, but only after persistent communication on my part. In 2025, during escrow for the sale of the property, a roof inspection identified flashing and vent-related concerns that appeared to fall under the workmanship warranty. I contacted Westhaven to request evaluation and repair. Over the course of several weeks, I was repeatedly told I would receive responses "by end of day" or "the next morning," but follow-up often did not occur without extensive additional prompting. Because this was during an active home sale, the lack of consistent written communication made an already time-sensitive process more stressful than it needed to be. Westhaven ultimately sent a representative to evaluate the roof, and I did not incur repair costs or seek reimbursement. My concern is not financial.....it is the repeated pattern of delayed communication during both the original installation and later warranty handling. When selecting a roofing and solar contractor, make sure you consider not just installation quality, but also long-term warranty responsiveness and communication practices. read more

Took forever to install, then I couldn't connect to the Trsla battery for months until I finally realized they had my email address spelled incorrectly. However, during that time that I was supposedly "connected" and saw the same rates as before. The configuration is not correct for my home, even though the sales guy supposedly figured out what I would need from my electric bills. I had mentioned that eventually I would like to add a washer & dryer and maybe a mini split. He said that there would be more than enough energy for that. There is not. I am now paying $200/mo for their solar and nearly the same amount as I was previously for pg&e. Westhaven tells me to call Tesla. Tesla tells me to call Westhaven. I have a disabled partner and was hoping this solar plan would help us as he needs an air mattress that is electronically regulated. Our power went out and we lost all connection even with the Tesla battery. If you want solar, go with Sun Run. My friend has that and they are very responsive and helpful. read more

Do not do business with this company!! At any cost save yourself! They are liars and will say anything to get a sale. There is NO warranty no matter what they say. They charge $200 an hour to even look at your system after it breaks weeks after install. I own 3 houses all with solar installed by west haven. Every system has issues and they will not warranty anything. They tell you to reach out to the manufacturer who then tells you to reach out to your installer for warranty. Every person I've ever talked to with westhaven has some sort of major issues with their experience. They are a nightmare: and they are the most expensive too! read more

Let me tell you about a VERY unprofessional confrontation I just had with westhaven solar on my property. I'd told the sales person that I wanted to be off grid and have nothing to do with Tesla. When their people came to the property they thoughtfully brought two meals, one for me and one for my son. However, when they got their closer, Trever, on the phone and he said we could not be off grid with their system, I told them thank you for coming out but we won't be interested in doing business with them. The husband in the partnership flew off the handle and demanded the food back. My son had already eaten one of the meals. Then claimed that *I* was being emotional and not acting like a veteran of the USA! I found that funny seeing as he was the one acting butt hurt that I wasn't interested and demanding his food back. He told me that I wasted THEIR time and gas. I had been very clear from the start what I wanted. They wasted MY time by trying to sell me a solar system for 88k that won't get me off the grid. I told him to take the food and get the fuck off my property. My security cameras caught all the audio. I'm a woman disabled army veteran living in the country with NO NEIGHBORS for miles! This man was VERY confrontational, rude, and frightening. Transcript from my security cameras audio Salesman: Hey trevor how's it going good what's up man how are you good good i got you on speaker here jessica and paula you can you can say hi to me jessica good uh good afternoon Saleswoman: how are you i'm fine how are you doing well thanks so i was telling her trevor she wants to she does not like pg&e Salesman: just like brett the owner hates pg&e too he goes i am going to liberate all of yuba city i'm gonna have donald trump come over here to yuba city that's what he wants but she doesn't want to be connected to pg&e brett i mean trevor Trevor: so she wants to be off grid there's a way to physically take her to a state of off grid but being at the pg&e meters and things have sort of already on the property there's no way to physically just disconnect from that right the way to truly monitor an off-grid system is to understand every load nameplate of every electrical appliance on the property and then size a system that would accommodate that Me: okay well i think we're done then, if you can't take me off grid then i have no interest in your company. thank you it was really nice meeting you both Salesman: let me get that food that food too. yeah i mean you want to kick us off like that just to get the food Me: yeah if he hasn't eaten it yet Me (after returning the food they brought us as a gift): i made it very clear to kevin from the beginning and Salesman (interrupting): you're being too emotional and i've been Me (speaking to the saleswoman): I made it very clear with you if you're not capable of doing it. it's nothing personal Salesman: The way you're acting you don't want you you're not actually somebody went to the army you're Me: really i'm not speaking to you Salesman: you're unprofessional Me: I won't speak to you as long as you're being disrespectful to me. Salesman: I'm being respectful. Me: This is my property. I told Kevin from the beginning that I wanted to be off-grid. He didn't communicate that to you. Salesman: Learn how to talk to people because you're rude. Me: Come on. You wasted my time by coming here. Salesman: We wasted our gas coming over here. Me: You wasted my time coming here. I rescheduled my day for you. You chose to not pay attention to his notes. Get the fuck off my property. Get the fuck off my property now! read more

Had solar installed and then a new pool pump months later. As soon as the pump was installed I lost power to a room and pump wouldn't start. Pool guy left and I contacted WH. I would have had an emergency call that day so I waited and in meantime found another electrician to come. Biggest mistake ever! He told me I need an entire new electrical system to replace my circuit panels and left with still no power. Fast forward to today - William with WH sent Jason out to me to take a look! In less than an hour he identified the issues (there were a few but it was all pump wire related AND got my pump working! Thank you JASON- you were kind and thorough and got the job done right! And WH has stayed in contact with me keeping me up to date on my solar installed steps! Great job by all and local to boot! read more

A word of warning about Westhaven Power. Their contract is front end loaded, so you pay a sizeable sum of money when the equipment for your project is in their warehouse and not on your site (who knows). Secondly you pay a sizeable sum of money when the equipment is installed, but is not working, as in my case. Thirdly, the remainder of the money, which is a pittance, is due after inspection by the building dept, which is of little priory of Westhaven to complete as new installations takes priority. If entering into a contract, change wording to, equipment on site before first installment, installed equipment working and operating before second installment. On a good note, the installers were professional and did and excellent job (except leaving before system was operable). read more

I have my system for 3 years and my circuit board has failed, and I didn't know for 2 months. I thought they were monitoring my system for me. This promotion that was told to me when installed stopped without my knowledge. So, my panels are not working!! They sent me a new circuit board and want to charge $200 an hour for the instillation. I played no role in this stopping they have no explanation to why it stopped after only 3 years or cause of why it stopped. If they think I'm going to just pay $200 every few years to fix something they are crazy! My mom and dad were in the works of going thought them and I'm so glad they are not now. $47,000 for solar to have a horrible sales team take advantage of its costumers. read more

Greetings, YELPERS: Please read my Kamps Propane's YELP! review . . . As a result of refusing signing Kamps' dinosaur fuel contract after closing escrow 7/17/2017, slowly, my home has been completely converted using Westhaven's solar energy as of beginning installation of a new SOLAR HVAC SYSTEM as of October 22, 2018 to November 7, 2018, i.e., 24-solar Panasonic 330-Watt panels, solar HVAC, solar heat pump, and solar hot H2O heater; true, converting my home using solar was costly upfront but since the energy conversion, I have ZERO energy usage bills, i.e., totally off-grid, heating/cooling energy system for my home! I hope all humans will be a brave digging deeper into their wallets as I have made the courageous, bold decision being a green, zero-footprint home so, ALL will cease being an indentured benefactor to Kamps Propane and especially, Pigs, Goats, And Elephants, i.e., P, G, & E! BTW: I estimate I'll have the solar conversion paid in at least, two years due to avoiding paying monthly heating and cooling expenditures. Be brave, courageous: Projected, I guesstimate dinosaur fuel usage will be eventually eliminated by 2022! More importantly, I truly want to wholeheartedly thank Rich Bogdonoff, Tom, Justin, and Dustin plus, Ronnie Fine, Tyler, and Bill for being instrumental converting my home's dinosaur, fossil fuel usage to using clean, solar energy; a special, heart-felt gratitude to Karan Owens, Westhaven's Solar Accounting Department making every customer service aspect as seamless, fluid as possible. FYI: If you know of anyone needing a propane 3-Ton HVAC air handler/air conditioning equipment and a propane, hot H2O on-demand tank, please immediately notify me! Assuredly, I want no part of any dinosaur fossil fuel heating/cooling equipment stored or utilized at my house-EVER! Cheers! Shirley read more

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WATCH OUT! Awful! Installed solar panels on my roof without the correct inspections or permits! When I complained to them, they gave me a quote of $16,500 to remove and reinstall the panels after I get the roof replaced, which is twice the amount quoted from other solar companies. I now may have significant roof damage, and cannot get a roof replacement until I get it resolved. They are not working with me to rectify the situation! So disappointed regarding this business. Also, they sold me a backup Tesla battery under the false pretense that I qualified for $11k in rebates, which was false and misleading. read more

We had solar panels installed in September and were initially happy with the installation service. Since then, we have not seen the savings on our PG&E bill as promised. We have called numerous times, for someone to come check our system, to no avail. They have promised to call or check it out too many times to count, but we still have the problems. Not happy at all with the after installation service. Wish we had gone with someone else. read more

Our experience with Westhaven Power *** Seven page letter sent to owner with details that will not fit in this review. CONSUMER BEWARE!!! Contract signed 7/17/2023 Why we wanted solar was to be free from PG&E as much as possible with solar power. Why we chose Westhaven Power - We were gullible to their promises and sales pitch. What we can say to anyone considering this company for their solar need or desire... Question everything and research everything they promise before signing anything! Given six to eight week completion... August 3, 2023, Powerwall installed. Permission to export did not happen until December 14, 2024, due to Westhaven Power lack of completion and follow through. The installers we had were phenomenal. I wish I could name all of them. Our interaction with them was minimal. They were respectful of our property, making sure all items were picked up, disposed of and removed. They were awesome! Scheduling: Consideration of the homeowner schedule is ignored. Being given start times and then installers showing up 8 hours earlier than scheduled. Westhaven Power likes to communicate via text instead of having a professional understanding of real conversations and how important they are. Project coordinators are outsourced to another country and although they are available to speak with texting seems to be their preference. Multiple requests must be made for assistance or help understanding of processes or problems that were initiated by the "team" of this company. Not one resolution has been made. In those five months Westhaven Power has proven to lack the ability to provide adequate customer service and communication. They are not able to give support in areas they claim, and they have shown follow-through and fluidity is not a strong aspect of their business model. There are many solar companies that I am positive would not have caused the grief and stress of working with Westhaven Power. read more

Had my roof replaced and solar added. The roof went off mostly without a hitch, but the solar drug out for nearly 9 months. Multiple times they would make appointments and then cancel them at the last minute - once because they must not own calendars and scheduled work on Memorial Day. Every time they cancelled appointments, the new one was WEEKS out. The workers seemed generally knowledgeable, but the project managers couldnt have been worse. Don't believe the time frames the sales guys and managers will give you. Once they have a contract signed, you aren't important - they'll prioritize starting new jobs over the ones they have in process. The system is up and working - I sure hope it stays that way because I dread having to deal with them again. read more

Horrible experince with this firm from the start to the end. even trying to get service has been a nightmare. from it will start at $600.00 for a system they installed to $200.00 per hour after that with no idea of how long or anything else. When the sales person talked about the tax credits he makes it sounds like you are gonig to get a check from the governemnt which you dont. Very horrible somany and do yourself a favor steer clear from this one. read more

We had the installation done this week of two Tesla batteries. We used Westhaven because they seemed to have good reviews and their pricing was reasonable. We understood going into this that cheaper doesn't mean better and for an investment of this magnitude we wanted it done right. The team has done a terrific job of working with us and being super responsive. From our first inquiry to the installation they've been connecting with us and communicating at every step. Olivia our coordinator is so helpful and patient with us. (I have questions all of the time.) the installation team led by Bud was so professional - they worked efficiently, cleaned up beautifully and everything thus far seems to be working perfectly. The front line staff answering calls (Sean and Lou are two names I know) are like all others East to work with and they always have a helpful positive attitude. Karen in billing (I hope that's the right name) was also super friendly and made payment easy. All documents and info was promptly emailed and communicated. Overall a 100% excellent experience and now we are all set if the power is out for any length of time. We had solar already but now we're able to be self sufficient and it added a lot of value to the house should we ever decide to sell. Thanks Westhaven. read more

Westhaven Power has been a nightmare for us. I signed a contract in February and it's now June and our solar panels still aren't up and running. I've had issue after issue with them since I signed the contract. One of their workers damaged our ceiling and they promised to fix it and look at the repairs they did. They told us to hire a contractor and they'd reimburse us. Now they won't send us the check. I definitely wouldn't recommend this company to anyone. My family is still struggling with Westhaven Power, and I'd like to spare other people the headache. Their communication is awful, It's been a nightmare. I've had to take time off work multiple times and they still don't show up. It's also concerning that they don't even call to tell me they're not coming. I have a picture of a text message from them canceling my appointment without contacting me first. I definitely wouldn't recommend this company to anyone. I've been working with the account manager, but after a few weeks of helpfulness, he stopped being as helpful. Solar panels are a huge investment, and I hope this review will help others avoid this company. read more

The system goes down bimonthly. While still under warranty, they want to charge $400 to $600 to repair. We lost money from the system being down. Most of the time thebsystem resets itself. This company is a complete rip off. Look at their page on the Better Business Bureau. I've since contacted a lawyer. read more

I would rate them 0 if I could. First, this company has a VIOLATION LOGGED WITH THE STATE. Look them up at the Department of Consumer Affairs Contractors State License Board. Their license number is 965111, complaint number: N A 2023 13793, Dated: 1/29/2025. I was working with sales guy Adam. He comes across as knowledgeable and helpful at first, but don't be fooled. He is a wolf in sheep's clothing. He is super pushy and dishonest. When I asked him about the violation he sent me a screen shot of 5 star consumer ratings and tried to deflect from the violation. He also tried to upsell me so we would buy way more than needed. He uses a lot of scare tactics to try to push you into buying, claiming that he is doing it for you. He also says they are the only solar company that takes care of everything for the solar install. I found out that there are a lot of other solar companies that take care of everything for the install. In order to get an inspection he told me I would need to sign paperwork and led me to believe it was just for the free inspection. He downplayed it and made it seem like a technicality. I thought that was reasonable. He sent it to my email and it was 15 pages altogether but the contract was 5 pages long! When I got to the page that required me to sign saying that if I sued I could only go through arbitration, I realized this wasn't just for an inspection, this was the actual contract for purchasing through them. I was angry that Adam led me to believe otherwise. When he called me to know why I wouldn't sign I told him it was because it was an actual contract. He tried to justify his lie saying it would protect them and me (blah blah blah) and when I brought up the page about the forced arbitration, he did finally admit it was a contract (probably because he couldn't BS his way around that like he did a few other things). I was annoyed with the tone he took with me. Like threatening and that I was going to be sorry because they are the best. BUYER BEWARE!! There are other really good solar companies out there. I would rather not have solar than to have a shady solar company. If you do decide to go with them, READ THE CONTRACT disguised as not a contract, and research everything they say. read more

These folks literally sit around in different neighborhoods and solicit for solar. Maybe I'm crazy but it's 2022, no one wants people knocking on their doors at 7pm. Also, they do not take no for an answer until you're rude. I feel bad but they simply don't take the hint! I'm giving them (3) stars because I know door to door sales is a hard job and I know some folks who were happy with their solar but their whole approach is predatory and weird. Doesn't give me a good feeling about the rest of their work. read more

Adam was wonderful. He was honest, straightforward, and did not play games. I was apprehensive at first, but Adam's calm and professional demeanor put me at ease. He let me know the pros and cons of Solar, and allowed my wife and I to make an informed decision pressure free. If I could write 10 stars I would. I would Reccomend him and his company. read more

I had a battery backup installed for our solar in early 2021. The system in June 2022. I called for repair service at that time. They wasted a week having me try some Youtube video restart sequences and some remote access by the parts manufacturer. The system was dead, there was no internet signal. My Tesla app was dead. SoSo, I scheduled service. The soonest appointment was the end of August, August 29th. I'll spare the emotion of a two month wait. I'm on a ventilator at night, my wife called to tell them this and to hurry with the appt. They told "Her if the power goes down to go to a Hotel." The techs are arriving this morning to repair their equipment. I must to pay $600 for the privilege of having the 2 month wait and to pay for their broken equipment. Very, very , very bad experience going down the solar road. The reason it took so long. Installations took priority and money in the only issue. They do not stand behind their product and customer service is not a concern!!! read more

Westhaven Power - Solar Installation Near Me - Yuba City, California

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Here's my issue. Up until we found out the sales guy Adam absolutely lied to our face, I thought things went great and recommended them to friends and coworkers. We just got solar last year - Adam Dockery was our solar guy for both us and our neighbor. He promised us that the perk for 2021 was that we would get a check back for $9,000 after our taxes are filed in 2022. We can decide to keep that check and our bill would increase from 95.00/month to $120.00. Or if we signed the check over to west haven it would stay at the $95. They also told this to our two neighbors who did solar at the same time. He also promised us a referral fee for each person we referred. I recently found out that the $9k check is absolutely bogus and the "perk" is a 26% write off of the amount you spent on solar. That isn't even close to 9k!!! Adam acted like a good guy when in reality he turned out to be a typical salesman who will say whatever gets the sale. We have since spoken with several other companies and found out he totally conned us. I've left messages for management and haven't received a response on this issue. We already had to fight to get the referral fee he promised. read more

We have a complete solar system including battery backup sold and installed by Westhaven Power. My wife and I had been looking for Solar for over two years. We had various companies come to our home for presentations and quotes. We finally settled on Westhaven Power. We liked the fact that they had been in business for a long time and they oversaw the project from start to finish. Our system is working great. We have experienced four blackouts by PG&E, which didn't affect us since we have the battery backup. A company is only as good as it's staff. We had excellent people from Westhaven working on our project. I want to give kudos to all the people we interacted with: We had John who was our salesperson he was always there day and night to answer our questions and take care of problems. The team leader for installation was Jerry. He and his team did a great job. The final inspector was Jason. All are great representatives for Westhaven. I also want to give special Kudos to Grace who works in administration. She notified us at different points in the installation to let us know when things were going to be done. She was also our contact for warranty work. read more

Not always completely informative and does not get the work done in a timely manner. I have been waiting weeks to get it done now they didn't pass the solar inspection so I have to wait again. They do not communicate well. They were suppose to be here at 1:00pm it is now 2:00 no one is here, I called at 1:15 spoke to Cameron said he would call them to see when they will be here, 45 min later no call back so I called again and Olivia said she would try to find and call me back!! So ridiculous. If I could I would have them take it all back. My neighbor got solar 3wks after me and is up and running. I just found out that the old Wi-Fi 3G will no longer work and now they want to charge $800 to put in 4G. This is ridiculous. This was never discussed when signing a contract dissipate should be their responsibility always and not be a charge to someone , they already cheated me out of my rebates not telling me as a senior I'm not getting those rebates because I don't make enough so I'm having to pay $30,000 and now they want to charge me 800 for a new Wi-Fi. If I had my way, they could come take it. That's off my roof !! this is the worst company I have ever dealt with cheaters and liars. read more

These guys are high price hacks. Their only saving grace is the way they talk to customers. They are very polite , however they have no idea what they are doing. The process took 12 weeks, which was supposed to be 6-8, mostly because of mistakes made by various staff members. Wrong parts ordered, specifics not communicated, etc. They were supposed to upgrade our main panel and put the wrong one in which caused a 2 week delay and a jimmy rigged system. They also don't know how to properly waterproof the panel which my husband had to fix himself. Secondly, we were having insulation replacement and offered them time to run conduit under the house while there was room for their techs. Despite giving them several weeks of notice, they couldn't get a tech out and so when they went under the house finally to run it, they damaged our HVAC ducting and have still not honored their promise to pay for it. Their equipment damaged our landscaping and while they did do some work in attempt to repair it, it still is a mess. They pulled up pavers to dig a trench and left a huge mess by not replacing them and leaving a muddy mess. Granted, it was raining while they brought in the tractor, but they left ruts all over the lawn and property. The concrete they poured for our ground mount footings is sloppy. 8 weeks after the project has been complete and we still don't have the Amazon gift card that was promised as a part of the deal. Not a huge deal, but just goes to show that they don't live up to their promises. Very Disappointing. read more

Update: My charge was removed and issue was taken care of after business team reached out to me thank you, so I changed it from one star to 4 Invoice for charge less than a year old solar panels. We've had Solar (27 panels purchased not leased) less than a year and inverter went out and Solar completely stopped working. We were paying PG&E bill for couple of months in hot summer days luckily my husband checks his Solar app regularly so we found out quickly but westhaven said part will take 45 days and they will charge labor cost $200 per hour only the inverter is cover under warranty not the labor and told us it was in the contract. We didn't read the whole contract but now we're stuck with the bill. The technician said it's common for that type or brand of inverter to go out and it's been happening lately. It makes me wonder how long this inverter would last if the first one went out within months of install. They shouldn't have charged since they it's a known issue for those inverters and being under a year. I do not recommend Westhaven, I should've gone with Sunrun like my neighbors they're happy with theirs same panels. Westhaven was little cheaper that's why we went with them but it would've been worth spending little more. read more

Westhaven Power - Invoice for charge less than a year old solar panels - Solar Installation Near Me - Yuba City, California

We contacted the only 3 people in the company, including the salesperson who lied to us to refund the last two months that we have not been hooked up due to PG and E or them or both and have not had success. THey charged us interest only loans when we do not have a system installed. They need to refund us and go back to truth. The lies will close their doors. PG and E is not their problem, lying to customers is.Not a place to ever do business with, our bad for not researching more, read more

TLDR- RUN AWAY! We contracted with Westhaven in fall of 2019 for a 6.6kw solar arrayat our home in Bayside. Our sales rep, Tim, was great. The system works as it should now that it is installed. We've lived with it for about a year, and have had no issues. Those are the ONLY good things I can say about this firm. Communication was HORRIBLE from the start. Long gaps in communication, followed by updates with delays. Granted, demand was high given the PSPS outages, but a simple "heads up" is not hard. Installation could not have been more of a Keystone cops affair. They sent their "best" crew to do the work, from the main office. The three gentleman who arrived were very interested in where they could get marijuana clones here in humboldt, but far less interested in getting the details of the install correct. When they were "done" I went on the roof and could clearly see that the panels WERE NOT EVEN ATTACHED to the roof, let alone flat/level etc. That is just the start. Conduit runs stretched to their absolute limit with no flex, sitting right on top of obvious crawl space access and paneling. So, after these issues are corrected, the inspector comes out. Amongst other failure reasons, the solar hardware is too close to the gas riser, so it HAS to go on the front of my home, where I do not want it. That means I now have a hole in one side of my house where the conduit exited, and a bunch of hardware on the front of my house where it looks ugly as hell. The installers response "you can get some paint". After installer is "done" correcting the issues, I point out that he failed to label my breakers when they replaced my sub panel. His reply "Oh, sorry, bye." While it has been a year, I believe my details above to be accurate and correct. Yes, Covid made things harder (install was right at the front end of things), but that does not excuse the horrible experiences we had across the project, be it from the main office, the local office, or the install crew. Again, Tim, our sales rep, was good. The system is working well. So, they get 1 star for not being a total failure. However, if you have ANY other option, perhaps even a few trained monkeys, I'd go that route. read more

Yes Westhaven didnt repair the inverters the first time - because Westhaven had already stopped supporting the Sunpower equipment they sold. And when it continued to fail the OEM forced me to go back to them as the installer, which dragged on for months again leading to further wasted investment. And this was hardly the only failure to support the customer, but I do appreciate taking the time to reply here (more communication than given as a customer). read more

Every aspect of my installation was a nightmare. Dont waste your time or money with this company. The workmanship is extremely poor- my neighbors also used Westhaven and had the same issues. I had to threaten to go to mediation for them to react to simple requests. Horrible experience. read more

We did a solar job with them. I called asking them to remove the solar panels in order for them to do a roof replacement then reinstall the panels. I was told they don't do tile roofs?? They didn't have any issues with installing solar panels on my tile roof. I do not want a new tile roof. Yes I want a new roof. Just not tile. Very disappointed with Westhaven. Now I have to find a company that is capable of doing a good, thorough, complete job. read more

Save yourself a lot frustration. There are so many solar companies out there . I wish I had chosen another. I was told the whole job would take 6 to 8 weeks . Today week 17 still an incomplete job. At this point Iam beyond frustration , blame , disappointment I can only hope that at some point they will complete the job. read more

I highly recommend Westhaven Power! The solar panels and solar install look a so much better than neighbors that I have seen! I highly recommend Westhaven without any hesitation! read more

Westhaven canvassers came through our neighborhood in Vacaville and were very friendly. I scheduled a consultation appointment and met with Kelly Hayes in January of 2021. He was very understanding when I told him that we had just started our solar power process and wanted to do a little more research and obtain other quotes before choosing a company. Throughout the next few months when I spoke with other companies and had questions, Kelly was always available to offer his expertise and experience without adding any extra sales pressure. This was greatly appreciated and when it came down to making a decision Westhaven had one of the most competitive prices and financing rates which, along with Kelly's professionalism, led us to choosing them. The turnaround time for installation was unbelievably quick, only a few days after signing the paperwork in April 2021. The installation crew was very nice but throughout this part of the process we kept getting misinformation about when we'd actually be able to start having solar power due to the retroactive city permit and PG&E inspection. We were told 3-4 weeks by Kelly and 1 week by the installation crew. We ended up waiting about 6 weeks before we were up and running and were sent weekly marketing emails from Westhaven while waiting even though we already had solar panels installed. Aside from that our overall experience was very positive and our system has been running smoothly. We are very happy with the "bumper to bumper" warranty and would certainly recommend Westhaven to anyone looking to covert to solar power. We really appreciate Kelly Hayes for all of his help and the rest of the Westhaven team for being responsive whenever we have contacted them with questions. On top of that we thank you for your generous gift! read more

First off they lie about the tax rebate. No you don't get the 30% of the cost on solar when you do your taxes. Their sales reps are misinformed or flat-out lie to you. We just did our taxes. We got a credit towards what we owed. Their "choice" program is a joke! Another lie. I wouldn't trust this company. read more