This was my 3rd time using PSC and I cannot say enough about them. After being stuck in Orlando last week with a dying hard drive, they band-aided a solution to help get me through a hurricane and a conference and then replaced the hard drive once I was home for an incredibly affordable price. Each time I've used these folks I've been terribly impressed with the response and turnaround time, the work and their rates. Do not hesitate if you're having IT issues, or just need a refresh, they're excellent! read more

Edward at Park Slope Computers was extremely helpful, patient, and honest. We are lucky to have such an establishment in our neighborhood.

Park slope computers has been "fixing" my 2 year old Sony Vaio laptop for a month now. First they said it was a virus, then a hard drive issue. Hard drive replaced, paid them $300, took computer home after a week and a half in their shop, turned it on, EXACT same problem PLUS now my wireless hardware/driver is gone (interesting that same thing happened to reviewer below). Returned computer as soon as they reopened, and it's now been 2.5 weeks. Now it might be the motherboard, or maybe a wire? Still not sure after 2.5 more weeks. Unacceptable. They do not return calls, and I'm fairly certain they screen calls as well because when I call from my cell it goes to voicemail, but when I call from a different line they pick right up. At this point I've asked for a refund and my computer back...on a voicemail They have not returned my calls. read more

A trustworthy source for your computer needs. The owner is very helpful and knowledgeable. This is a true neighborhood business where your needs will be well attended to. read more

I had a great experience with PSC and the owner, Edward. The service was fast and convenient (pick up and drop off). My laptop will now last me a couple more years due to Edward's expertise. What I really appreciated was the continued support after completing the job. Edward spent a good deal of time providing follow up. Great service!!! read more

I often choose to support neighborhood businesses because it is good for the local economy. Edward, the owner, is very personable and seemingly honest. It is unfortunate that my experience was negative. On 10/22/12 I dropped off my PC because it would not run. I was offered a free diagnosis. Reportedly the diagnosis revealed a bad hard drive and the proposed repair cost was fairly reasonable. I picked up my "repaired" computer on 10/24/12 and was told it was "a good brand", "worth the save". On 10/26/12, less than 48 hours of the alleged repair, my PC would not run. On 10/26/12 (around noon) I dropped off the PC again and requested a refund, but was told that since they "replaced" the hard drive a diagnosis was necessary. I called 10/27/12 to ask about the diagnosis--it was incomplete. I am supposed to wait to hear from them on Monday for a full report. However, a second diagnosis may "reveal" new problems that will increase the cost of the original repair. This experience feels similar to previous dealings with dishonest mechanics who recommended unnecessary repairs that failed to improve the performance of my vehicle. I should have read ALL previous reviews before contacting this business; I would have realized that this company has a practice of avoidance when repairs go awry. In addition, I would have known that they take risk "repairing" machines that are "unfixable". It saddens me to say that I cannot recommend Park Slope Computer's services. I understand that it is difficult to sustain a small business, however, good quality service should never be compromised. read more

So I take full responsibility in my part of this story, so please don't think my negative review is because I'm faulting the store for my incompetence. I'm not. Also, I feel like I should put up front that if you don't read this lengthy diatribe that it ends with the owner telling me I should go ahead and sue him if I wanted to and telling me that he's going to file a police report against me because I supposedly have a loaner computer that he never, not once, in over a year, asked for back. I brought my computer in for the free diagnostic as my roommate was really pleased with the service she received. We lived down the street, it was very convenient. The owner seemed very nice. I prefer to frequent the neighborhood-owned-&-operated businesses that rely on quality and customer service to survive rather than those big store techs who are paid $7.95 an hour or something else ungodly--and who can blame them for not caring? Anyway. I brought it in, was told they would call in a few days with a diagnostic. A few days passed and no word. I let it go for a week and finally went in after calling a few times with no response. I went in on the weekend and they didn't have it ready, "Come back in a few days." Hm. OK. I came back in a week and they said they THOUGHT my motherboard was busted, but they'd have to do the work on it to find out first. My luck that my $1300 Mac would have that. I asked how much it would be to repair. Something like $700.00 if the motherboard was busted, $300.00 if not, but I basically had to agree to the $700.00 repair as, if they opened it up and needed it and I didn't want to pay for it, I'd still be beholden to the $300.00 to open it up and would have a non-functioning computer. Yikes. Seeing my shock, the owner responded, well I can check in my other shop and see if I have a used part that will bring the price down a little. OK great, check on that. Called later that week, oh I have to check if my other shop has the part, in the meantime, drop in and I'll loan you a computer. Well that's sweet, thank you. Got the loaner. Wouldn't hold a charge for very long--that's ok, it's free while they see if they find a part! I can stay next to a plug! But then I couldn't use anything on it because it was password protected by its last owner. Called the shop. No response. Called again because I needed this bad boy for work that I was going out of town for, got one of the office folk who said he'd contact the owner and let me know if they could get the password. I waited another day or so, called, no return--again. Seriously where are these people all day? Finally had to put that one in a drawer and go out and buy a new PC. Before I went out of town, called and called. No response. Got working my 20 hour days (I work in film) and moved on with my life. They'll call if they have the part, right? They'll call because they want this computer back, right? NOPE. Fast forward a year, when I'm finally back in town and life has slowed down and I open the drawer of discarded crap-mac, do the math and realize HOLY GOD it's been a year. Well, damn, I should have called them before now, that is TOTALLY my fault. But there's no way that nice man would just throw out my computer without calling, right? Called the owner. After a first confusing yet cordial conversation, he called back to lay into me that he owned that computer after 60 days and he discarded it. He has phone records that he tried to contact me and that they sent me something in the mail because he was about to file a police report for stolen material because I never returned the loaner. WHAT. My LIFE is comprised of me holding onto my phone for dear life as it is the MAIN means of communication for work, and I never not once received any sort of mail. Also, that piece of crap that he is accusing me of stealing, and thus denying him a source of rental income, is UNUSABLE. And I told them that over a year ago, to no avail ("That computer is at least five years older than the one I gave to you for repair." "Well, now it's SIX years older thanks to you.). Also, sure I returned it. Just like you discarded my computer and didn't chop it for parts. He claims if I called he would know and would have gladly mailed my computer back to me. Huh, that wasn't an option ever before. "Well you didn't communicate with us at all." I mean, just serious lies to cover for the fact that I had been waiting for a return phone call about one damn piece of equipment and after numerous attempts, had to give up, but I want my property back. But, it's gone. After I got upset because all I really wanted from that computer was my hard drive with all my work on it, irreplaceable photos & music, he told me that there was nothing he could or would do and I could go ahead with whatever recourse I wanted, but he wanted my updated address because he is going to file that police report for stolen items. Won't even give me a donation slip. Awesome. read more

Excellent customer service. Edward was knowledgeable, helpful and direct. The work was completed quickly, and the prices are very reasonable. I would not hesitate to bring my computer here for any reason. read more

I give these guys 10 stars. We have been going there since they opened. We are firm believers in supporting your neighborhood shops. These guys are as genuine as you can be. Never ripped us off or tried to sell us something or a service. I feel sorry for the person that felt they were mislead on time frame of a repair, however they were probably helping some non technical person like myself make a "I need it now" video for my Fathers unexpected funeral. I will never forget that, I didn't even know how to crop a photo. They also have classes for knuckleheads like me,that I intend to take soon. We buy the extended warranties only to have things break the day after they expire, you don't need to with these guys. I trust them. read more

I brought my laptop in for diagnostics recently after it completely died, and I am happy with how Park Slope Computers handled the process. They did a free diagnostic work-up, free of charge just as advertised, and let me know what the problem was in a few days. They were honest about the fact that it may not make financial sense to fix the computer, even though it meant not giving them the job. They didn't try to push me into an expensive fix for an old computer. In the end I didn't spend any money with them and they were still very professional and friendly. Although I can't vouch for the quality of their work, I can say they are very honest and easy to work with. read more

When I first called the shop up and was told that I would get a FREE diagnosis before any work would be done, that alone sold me. I was also enthused by the fact that they also work on game systems (although they do send them out to a third party for repair). So I brought my ps3 in with a ylod to see if I could salvage my game files off of the 250gb hard drive. If you're a gamer you already know what that is, if not, it is where the Sony PS3, after a long while of playing, just shuts down and cannot be started up again.When that happens you cant access any of the items saved to the PS3's hard drive. Saved game files, pictures, music files, etc. So, I'd figured instead of going to Sony to have this problem fixed (which they do to the tune of $150 PLUS shipping and handling and who knows how long a wait to get it back) I'd go to these guys. They were in the neighborhood and i was already fed up with Sony. I told them that my main concern was getting my old information off the old hard drive of the PS3. They told me that they'd look at it for free and let me know what my options would be. I thought, Hey, why not? Sounds good, right? Wrong. They looked at it and told me that they indeed could fix it I got excited. I then asked about my game files would they be saved as well. They replied that everything would fine. I told them to go ahead with the repair (which came out to $150 anyway). I was called back in about a week by Edward (who is a nice guy, btw) telling me that the system was fixed. I then also asked about my game files. I asked if they were intact as well....which they replied that "everything is alright"...So, naturally, i went down to pick it up and plunked down the amount for the repair job feeliing that i got a deal. I brought the PS3 home plugged it in, waiting to play, and lo and behold, the system was wiped clean. NO game files, no music no pictures. I was heartbroken. I checked further, and also found out that the system didnt even have my original hard drive in it! It was a 40gb hard drive!! So, I brought it back to them telling them what was the problem, Edward told me that he'd have the game tech look at it again and get back to me. He also told me that he would refund $20 of the price back to me as well. Alright, I could deal with that. I got a call back about a week later telling me that the system was ready once again and once again "everything was fine". I picked it up,went home, hooked it up and although the system was working and it did seem to have the original drive back in, I still didnt have any of my old files. It was as if the hard drive was wiped clean and put back in. I called the store and spoke with Edward to see if there was anything that could be done about it and he replied that he'd have to get in contact with the game tech and that he'd call me back. That was over a week ago. I think that the 20 bucks was hush money. I cant believe that they would string me along thinking that everything was okay meanwhile it wasnt. Even though I have a laptop that does need help, I wont be bringing ANYTHING there to repair. If i could give 0 stars i would have. UPDATE: After I wrote this review, I actually received a phone call from Edward. Now, I dont know if it was because of my prior review, but, he had called me up to explain what had gone wrong with my repair. He also profusely APOLOGIZED about the whole incident. He said it was all his fault!!! Now, I KNOW for a fact that I wouldnt have gotten that from SONY if i had sent my system to them for repair. And that's not all, he actually gave me a FULL refund of the repair cost. Basically, cost me nothing to repair my system. But, If I had known beforehand that I would have lost my files ANYWAY, I wouldnt have gone through with the repair in the first place. In any case, WHERE on EARTH would you get customer service like that?! Not only an apology but a full refund? My faith has been restored in their service, and I'm not only saying that because of the refund. The apology alone would have been sufficient. Edward, thanks again and continued success. If I have any problems I WILL be going back to them. read more

Does anyone know what happened to this place? They seemed to have disappeared into thin air. I took my PC in for repair a couple of weeks ago and heard nothing. I always get voicemail whenever I call, but they never respond. Their website says they moved but gives no new address. I went by there and it's a deserted storefront with some equipment on the flow and a note saying they've moved and to call for the new address. Same phone number as always, but no one answers or returns messages. They have my PC and I want it back. Does anyone know where they are? read more

Edward closed his doors without notice end of March 2013 and emptied store of merchandise and patrons computers, which are still in his possession. The flyer he left on windows with a phone number, the mailbox was always full, and web site did not have any information on it as to where he moved (as he noted on flyer). Don't forget to use the white pages on computer, very useful in finding addresses and phone numbers. It is public access read more

Edward's great. Laptop was having both connectivity and performance issues. He was able to do a quick turnaround in less than 48 hours. The laptop came back virus free and performance improved. When I was still experience connecting issues a couple of days later, he came back and re-looked at it, no additional charge. Have had no issues since. read more

I'm a huge fan of these guys!! They do free diagnostics and won't sell you anything you don't need. I don't know a thing about computers but still never feel like I am being ripped off... I hightly highly recommend this place!!1 read more

Okay, here's the update. As I mentioned in my inital review, Edward said he would fix whatever was causing the restarting issue, free of charge, and he followed through with that. After trying a couple of fixes on my laptop with no luck, he finally offered to replace my laptop with one of the laptops that they used as a loaner in the shop. While not the same model as my computer, it's comparable. He also transferred my data to the replacement. When I asked him if he would agree to fix any problems (not caused by me) that arose with the replacement within a year of pickup, he agreed without hesitation. At the end of the day, he took responsibility for the mistake caused (which is refreshing these days), followed through in his word to fix the problem (which due to my laptop apparently being unfixable resulted in giving me a replacement laptop) and was pleasant to deal with. When all was said and done it ended up being a good experience. read more