I've had Park Place Salon wax my car several times over the years. They are professional, courteous and do a great job!

Pure incompetence and atrocious customer service -- save your time and money! If I could give Park Place Auto Salon zero stars, I would. I dropped my car off at 8:30 AM on 8/4 for what should have been a straightforward process. Instead, I was treated to a masterclass in disorganization, zero internal communication, and passive-aggressive customer service. It starts the second you walk in. The front desk lady (whom I'll call Karen) was standoffish, rude, cold, and completely disorganized. They apparently don't use a scheduling system because I had to give her my full name, phone number, appointment time, and the reason I was there. She had no clue who I was meeting with, so she sent me to a guy at a nearby desk. I then had to repeat everything I had just told Karen to him--even though she was standing ten feet away. He also had no idea who I was. Finally, Howard (the person I actually booked with over the phone) came over from the next table. When I originally set up the appointment on 7/28, I gave them the exact make, model, and year of my vehicle --so they had all the details well in advance. Howard asked if I wanted additional work done while they had it, so I agreed to a full detail, which pushed my pickup to the next day (8/5). Completely fair. What isn't fair is the complete lack of basic automotive foresight. At 9:16 AM, I got a text saying the two tires needed more work than expected. I approved it by 9:31 AM, and they confirmed at 10:11 AM. Then... radio silence until 12:02 PM, when my point of contact texted asking for my wheel lock key. I admitted I didn't know what that was, but here's a thought: wouldn't it behoove a professional auto shop to ask about the vital key required to remove my tires when I booked the appointment on 7/28, or when I dropped the car off at 8:30 AM? So, at 12:30 PM--four hours after drop-off--they hadn't even started on my car. Howard called to ask if he could drive to the local dealership to get a key. Shortly after, he informed me the dealership would have to order the part (3-5 days out). Realizing Park Place Auto Salon is completely incompetent, I decided I was done. I texted Howard the next morning (8/5) letting him know I was cancelling the detail and picking up my car at 8:00 AM. I showed up at 8:00 AM. Howard was late and nowhere to be found. I was left waiting with Karen, who--true to form--was cold, unbothered, and didn't even offer me a seat, water, or coffee while I waited. When Howard finally rolled in, he went to check on the car, came back, and asked me, "Do you need the car today?" ...It's MY car! Why is that even a question?! He pulled the car around and casually mentioned he left the tire caps off so the dealership could see the wheel lock. I had to explicitly ask him to put my car back together and put the caps back on. To top it off, as I was leaving, he had the nerve to ask if I was "even going to go to the dealership." Brother, it doesn't matter what I do next. You messed up, wasted everyone's time, and showed a total lack of professionalism from start to finish. I remained polite through the entire nightmare, but this business is a joke. Avoid Park Place Auto Salon at all costs. read more

This is their premium hand wash exterior and interior. Tried to contact but they don't care at all read more

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Great venue for an event. Good parking and convenient location. The cool cars always add a nice touch to the event going on. I'll definitely be back. read more

A bit on the pricey end, but I was satisfied with the handwash that my car requires. Also especially appreciate the online portal to make appointments which makes it easy and convenient. My car was super dirty, the outcome of the wash wasn't 100%, but no complaints from me. read more

Melissa at the front desk is awesome. She's pleasant, follows through with what she says she's going to do, and made sure I kept getting routed to someone. The rest of my experience was unfortunately not stellar. I originally called, spoke to an advisor and was asked to bring my car in to evaluate in person to be given an estimate. I drove the 18 miles out there spoke to the advisor who took photos and told me he would call back. I never heard from him again so I called back eventually and was told I needed to come back again because the photos didn't work for the technician, which I did. I later eventually dropped the car off to have some PPF pieces added and trim up any older pieces that needed to be cleaned up. When I picked up the car a couple days later the window trim was hanging off, some of the new PPF wasn't laying flat, other pieces that I was told they would do didn't get done (with no mention of why or adjustment in my final bill relative to the estimate), and pieces that clearly could be trimmed were not. I know they're capable of doing amazing work but it felt like someone took my request for some extra cash and rushed it just to collect payment. read more

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Absolutely Horrible! They would not honor my appointment because I was 4 minutes late! I sat in over an hour traffic coming from Seattle. I called ten minutes in advance to let them know I would be slightly late and they knew I was still coming in. NEVER use this car wash company EVER! read more

Beware going here for detailing. It is overpriced and shoddy. They left water somewhere near the starter motor for my Hyundai and caused it to malfunction. Flat out refused to take responsibility and charged me even more to fix it. Finally gave me a dirty car after all that spending :( read more

I came here, literally looking for a place to get my car clean. I usually don't trust places that I've never heard of but I will standby this establishment. I calledThey were very responsive. They took care of my car within an hour of the phone call and returned it better than I could ever expected. I will come back to this place when I'm visiting the Seattle area. read more

Park Place Auto Salon - As soon as I pulled up, they got ride to clean in my car. I love the professionalism and how clean and organized the place was. - Auto Detailing Near Me - Bellevue, Washington

I recently came here to get my car detailed after passing by on my way home from work. Overall, I was happy with the service. My car looks amazing and everything went smoothly. The woman at the front desk was very helpful and friendly. My only concern was the cost. After doing a little more research, I think the price is a bit high for the market. But I do love driving around in what feels like a brand new car! read more

Park Plaza Auto Spa was great. Rather than taking the money, they inform me that repairs would be more than what the car was actually worth. I know what you're thinking, if it's a $5,000 car and repairs are $10,000 that's a no-brainer. It wasn't like that. The situation was I can put the money into repairs, but it wouldn't be long and something else was going to malfunction or break and it would be another $1,500 $2,000. The car was worn out and repairs were going to nickel and dime me to death. So I called Pick-n-Pull. JB let the car sit in their lot for over a week, until Pick-n-Pull could come pick it up. Yes, that is my car raked with bullet holes and a broken windshield. I was sitting in the driver's seat when a random shooter on a random shooting spree crossed my path. He put his last three rounds into my car, then through the gun at my windshield. read more

Park Place Auto Salon - Look closely and you can see the bullet holes. One or two more rounds and I might not be leaving this review. No, he was never caught. - Auto Detailing Near Me - Bellevue, Washington

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I'm very DIY when it comes to my vehicles, but Park Place is the ONLY place I trust to maintain the same level of care, and attention to detail I put towards my vehicles. Having an older car with quirks, I was hesitant to let anyone mess with it, but Hanna took the time to write down everything to ensure there weren't any snags while my car was in for a wash/detail. Hanna was very personable and seemed genuinely interested in the vehicle (surprising since I know this isn't a high-end Porsche or Lambo). After the team did an amazing job getting my car shining bright, Hanna walked out with me to ensure everyone looked good and even ran back inside to grab a towel to care for some light water spots on the glass (great service). Overall, amazing experience as always! Thank you!! read more

Park Place Auto Salon - My '71 Challenger getting the Park Place "seal of approval." - Auto Detailing Near Me - Bellevue, Washington

Please bear with me... I have been detailing my own vehicles for 50 years and have never ever seen such a detailed cleaning that I received today. This is my daughters RAV4 the substitutes for a dog kennel These guys were using cleaning techniques I have never seen (high velocity air, ultra violet light with the vacuum etc.) they took that dirty car and made it show room ready in under an hour. Absolutely great work! Can't wait to move to the Seattle area to get my vehicle detailed :) 2 words... miracle workers! read more

I've spent decades doing concours level detailing (meaning 18 to 48 hours preparing a car that started at what most would consider clean). As such, I'm very picky. However a busy life with 4 kids makes it hard for me to find time to do my minimum 4 hours a basic cleaning, so I decided to give Park Place a try again. I had mediocre results in the past, but this summer I spoke to the management and they made sure they did it right. In fact, the did such a good job on the detail that I brought them all three of my vehicles - all of which have black or navy blue paint - and they turned out great. The attached photos were actually from a interior only detail, but they made the outside look great again too. If you catch them outside of their busiest times, their basic wash will get the careful attention of up to 3 people and turns out quite nice. When they are packed with cars it kinda sucks and isn't worth the price paid. I do recommend them for interior and exterior details though as they do nice work. I also trust them with carpet shampooing which is something most places end up doing a horrific job with and introduce mold into your car by not extracting the water properly. I highly recommend taking the time to talk to Taylor before they work on your car and afterwards - the makes sure its done right. His customer service is fantastic and he does exactly what he says. The prices are a bit steep and if your car is really bad then nobody can top Island Detail in Seattle, but your price and experience will be better here for sure. read more

Park Place Auto Salon - Excellent complementary exterior wash to go with my interior only detail - and done in record time - Thanks! - Auto Detailing Near Me - Bellevue, Washington

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When I think of a 5 star car wash experience, I think of one where service is easy to book and efficient, the car is cleaned with attention to detail, and pricing is fair. Keep in mind, I often spend hours doing my own paint correction and detailing in my own garage. **HIGHLIGHTS** Booking Experience/Efficiency: They had 5 staff working on it, so the car was in and out within 20 minutes. Booking online was through a somewhat confusing, but the lady over the phone was very helpful. Car Cleaning: I had a soft top convertible. The interior spiff was beyond what I expected it to be. Even all the crevices in the taillights were cleaned and dried with a brush and microfibre. Pricing: This was the best value I found for a exterior wash and a light interior clean. **ROOM FOR IMPROVEMENT** - The online booking interface and some of the packaging comes across as confusing to me. - The spray wax I added for $5 left the paint feeling rough after the wash. Would recommend customers skipping this option, and perhaps Park Place could check out different quick wax products (Meguiar's Hybrid Ceramic Wax is a favourite of mine - it's applied when the car is still wet). **VERDICT** I can't see myself going to an automated wash and pricing for a full exterior wash and light interior clean at other places is at least 50% higher. I will be back for more washes. read more

Park Place Auto Salon - Auto Detailing Near Me - Bellevue, Washington

I have a matte finish and cannot use a typical car wash so this is a great hand wash and interior cleaning that I can do in between full auto detailing which I don't need that often. They are always friendly and fast and the car looks fantastic! Highly recommend! read more

Hidden gem for sure. Everyone from checking in to Taylor to Joe the manager and others ensuring I was being helped were all friendly, professional, and fantastic. The waiting room with the bay window looking into the wash garage is fantastic for the nervous Nellie who has separation anxiety with his/her vehicle as I do. But nothing to worry about here. They took real good care of my baby. Car was very clean and done quickly (20 min). A few nitnoids that I think could step it up a notch include: -air drying the mirrors so water isn't spraying the car upon driving off; -not disturbing the air vent and physical switch settings; -consider, as an option to clean under the rear wing, since it is encased during parking mode. Again, nits to be sure. Otherwise I am definitely happy with this place. read more

Park Place Auto Salon - Three to four staff working on a single vehicle. - Auto Detailing Near Me - Bellevue, Washington

If you need a fast, professional hand car wash, then I would recommend Park Place Auto Salon. They did a thorough cleaning of my vehicle in about 20 minutes. I plan on bringing my car here again for a more detailed service. read more

The team here did a really nice job with my car, left it spotless inside and out! They didn't touch my carseat and cleaned around it and did a quick vacuum of it as well (or so it seemed). If you check-in here via Yelp you'll get a coupon! They paid attention to detail and no major spots were missed. Recommend this place! read more

First time here....what an awesome place...first the guy at the reception...extremely nice...very knowledgeable and helpful as well as efficient!. Answered all my questions and recommended. It's nice I'm this technological age to have such amazing customer skills, which is vital for a business. The car looks amazing!. Their price point is right on point as there are no midway car washes...that is you have the tunnel washes and the individual detailers..but no "in between"....here you have the mid point car wash with a wash and wax. Will definitely come back!. Just for the customer service!. read more

These guys are booked out for atleast a month so keep refreshing their appointment portal if you need a date in the near future. Price point is good however if your car has been sitting in dirt and grime for months together, I wouldn't expect it to be sparkling clean. I would probably go back if I need a maintenance wash once in a year and then I would go to a place like the brown bear once a month to get the remaining dirt out. They also offer $5 off for a Yelp check in. Service was pretty quick since I got the $60 super wash for my sedan. read more

Was able to get an appointment for an interior detail the next day for my 2015 CRV. They looked over my car with me to see my main concerns and said they would throw in an exterior wash. I dropped off around 8am and it was ready for 3:30PM. They did an AMAZING job. I am pretty sure it was cleaner than the day we bought it. It feels like a brand new car, and the exterior wash they did wasn't just a quick job. I cannot rate the quality of the cleaning or the customer service high enough. Price was good too! read more

Always great and fast service. The people detailing the car always go the extra mile. If you want your car washed correctly and not spend a ton then look no further. Highly recommended! read more

I brought my Porsche 911 in for a wrap last year and was immediately greeted by manager Taylor Cross who looked over the car personally, and thoroughly went over the complete process and confirmed the agreed price. I was and am very pleased with their wrap technician's level of detail and workmanship. I returned this month for additional wrap work on the rear quarters and was again very impressed with how Taylor manages the salon. The results were the same and they included a complimentary exterior carwash to highlight their work! read more

Very disappointed with the last service. I paid a little over $200 for a fullsize SUV wash, wax and leather conditioning but imagine my surprise when I found parts of my car not vacuum, the third row leather not condition and some stain in the paint still there(which I was able to remove with some wax at home. It made me wonder if they actually wax it at all. And after waiting 4 weeks for the appointment I think this is the last time I will take my car there. read more

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Just stop by to see if they are open and had questions about the scratches on my car. The rep and manager are super nice and they wiped the paint for free. It is magic. read more

Park Place Auto Salon - Before - Auto Detailing Near Me - Bellevue, Washington

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As always they did a great job cleaning my car inside and out. Very nice people too. Two thumbs up. read more

Park Place Auto Salon - Auto Detailing Near Me - Bellevue, Washington

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I had to write a review about this place because of their outstanding customer service . I had my car detailed a few times here and every single time I drop off my car it has always been a wonderful experience from beginning to end . There is 2 wonderful employees that I want to mention (Dan and Hannah ) , because they are the first people I see and they always make sure to take care of all of my questions and always are very knowledgeable. I also want to mention Taylor who always makes sure everything goes smooth throughout the whole time my car gets detailed , and goes above and beyond!. This shop made my car look better that when I rolled it off the dealership inside and out . I will always take my car to park place auto salon because there's no other place ! read more

I've been taking my now 10 year old BMW to Park Place Auto Salon for many years. Prior to that, I had many shelves of auto detailing liquids, pads, buffers, clothes and gadgets, and spent entire weekends cleaning and detailing my vehicle. I've entered many times in concours events and have multiple trophies to show for it. I _thought_ I knew how to detail (or even wash) my vehicles, but Park Place puts me to shame. Even the standard 20 minute hand wash (with 3 to 5 people performing the service mind you... it can't be replicated in that time at home!) is a step up from my 2 hour endeavor to drag all my equipment out (including pressure washer and foam gun) and hose ready, move the car into position and soak, wash, dry, touch up, dry some more, wipe down and put all the equipment away and finally put the car back in the garage. They also offer excellent detail packages. I love love love their ceramic coating detail - my car stays cleaner longer, is much faster to spot clean and microscratches are greatly minimized compared to a carnuba or even synthetic wax. I've also used Park Place for paintless dent repair (PDR) with fantastic results. I was pretty worried about a dent in an awkward crease in the door. Taylor understood my distraught state and guided the work to get exactly the outcome I was hoping for. A "pro tip" for those who like to maintain an extra clean car is that you'll want to do one wipe down after a car wash at Park Place - door and trunk/hatch hinges and under the engine bay are typically still wet and will collect dust if not thoroughly dried. I just make sure to keep a microfiber cloth handy in the trunk and spend a lazy 5 minutes on this task after arriving at my next destination. read more

Long-time customer, I want to give a shout-out to Moe today, who is always, professional, thorough, and considerate and today went out of his way to consult with me on wheel repair and paint correction. read more

I've used both their Car Wash and Detail services and have no qualms bringing my vehicles here for any of their services. One of the biggest benefits of their large operation is speed. Other detailers who are 1 or 2 person operations require a lot more time, and you get a car where the interior is still damp. Their interior products don't leave strong odors or leave hard surfaces super slippery/shiny. I have a dog who sheds quite a bit and have never had to spring for pet hair removal. The included vacuuming is enough to pull all the hair out of the carpets. As a side note, everyone from service and sales to the newly acquired Sunmark, are never pushy and take the time to converse with customers. I've gotten a lot of free advice, have spent hours just gawking at cars with no pressure. Everyone I've met are genuine car-enthusiasts and whether I drive up in my offroad piece of junk, or something exotic or rare, I'm treated the same. read more

I am so impressed with quality of Service and the reasonable prices both with annual checkup and car wash detailing. Ms. Shaby is an outstanding service representative with meticulous attention to details and fantastic customer service. The guys in charge of detailing provide excellent results. My Mercedes feels new and looks great. My thanks to Ms. Shaby and the team for providing first class experience and service. I genuinely recommend them for any high end cars that need extra attention. Thank you. KAMREN read more

I asked for an interior cleaning, hydrophobic window treatment, exterior hand wash, and leather treatment. The cup holders and center console were still dirty. Leather looks a little better but the space between the leather segments are still dirty. This is not a professional service and they would not address the issue after bringing it to their attention right after they serviced my car. It was a waste of my money. The only thing they did to my expectations was the hydrophobic window treatment. read more

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I was referred to this salon at my workplace. This is my first experience with car's body and wheel cap scratch repairs. From the moment I entered the place, I was treated with respect and care. The front desk employee was honest about the cost and how the repairs would look in terms of quality. He scheduled the drop off and arranged a storage for later pickup so that the car does not weather after the detailing. I also added a car detailing to remove the gunk and grime that have settled on the car over time. They did an excellent job overall. The scratch repairs were fantastic. The car looked like it is coming out of a showroom after the detailing. I cannot comment about the pricing since this is my first ever visit to a car salon. I definitely recommend this place for car detailing. read more

I have nothing but great things to say about Park Place. My first time here, and the staff couldn't have been more attentive and nice. I'm sure the puppy I had with me had nothing to do with it ;) I made an appointment ahead of time, and arrived a few mins early. I informed them of my furry companion, and they told me it was no problem. My car was whisked away, and I setup camp on the couch. While the time I was quoted to get my car done was only an estimate, they ran over a bit but I didn't mind. I prefer it's done right, then have to return or complain. My car was clean and shiny as promised, the staff couldn't have been nicer. Never mind the rain that started right as I pulled out of the parking lot. read more

I just get really, really tired from working so much and don't have the physical energy to want to bend in all directions to clean my car. Luckily there's businesses like this that do it for you and it was way, way more cheaper and convenient to take my car here than to find a stay at home husband to do errands like this for me. It's really easy to schedule online and find this place, it's not located on the main road, but your gps will take you to the main road where there's obvious signs of where to turn in. Jackson and the team helped me with my car and I couldn't be happier with the results, I love my car and feel a whole lot better driving with a clean car now. Even my dog says so, lol. Plus, I don't have to add a million filters on Instagram to hide how dirty my car was, hahaha. There's a giant window for you to watch exactly what's going on with your car, but I just want to nap on their comfy couch. Tell me about your experience if you've been here or is going to after reading this review:) read more

I had been looking to get my car ceramic coated for some time and shopped around a good amount before deciding on Park Place, SO damn happy I did. They did a phenomenal job on my car. They were extremely transparent and responsive throughout the whole process. Provided a loaner while my car was in their possession and made it a smooth process. Shoutout to Howard for a 10/10 performance on the car. I wanted the "wet" look and I was surprised at how well it came out. Made me a customer for life. read more

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Amazing customer service and a very knowledgable team at Park Place! Adam at Mercedes is my go to, he has a great attention to detail and responds quickly to inquiries. Would 10/10 recommend to everyone. read more

I moved from CA last year so it is surprising how few full service car washes there are out here in WA. I really like that this is by appointment for just a wash. Very thorough and clean SUV returned to me. Very nice waiting room inside. read more

Hands-down the best place in the PNW. Whether you need a car wash, full detailing or body work completed, these guys got you covered! Kudos to the Shop Manager Taylor and his team for all of their help over the years with our vehicles. Shout out to the receptionist Dan as well, he is great too. Look no further. Park Place Auto Salon is the place to go. read more

Park Place Auto Salon - Auto Detailing Near Me - Bellevue, Washington