-super friendly staff -always finish under estimated time…read more-full price of charges given prior to service -detailed in cleaning -run a light over all areas during inspection -windows cleaned without spots or streaks -upholstery cleaning is on point!

The place is in a garage. So they have limited space, artificial lighting…read more The people are friendly and nice. They also have integrity. However the work done required lot of correction. They did it; but I spent time inspecting it and asking them to do it. It missed attention to the details. They have multiple packages; some are basic and others do pressure wash etc. The cost is reasonable; but attention to the detail was missing. I do not see appeal to get a higher end package.

Great customer service! I go here a couple times a month, usually without any issues. The time I…read morewent in for their top Berry Best car wash, but for some reason, the tunnel only gave me their bargain tier Berry Clean wash. When I explained this to the manager, James, he sincerly appologized and allowed me to re-run through the wash at the propper level. Nic ely done, James. Thank you!

I mean, it's a great car wash. It gets the job done. The grounds are clean. The soap smells good…read more But the amount of socialization sometimes at this place is crazy. I don't wanna wave. I don't wanna smile. I don't wanna talk to you. I don't want an air freshener. I don't want tape on my windshield. I don't want you to ask me any questions. I just want to drive-through and get my car washed without talking to five kids under the age of a 17.

This drive thru car wash was open on Saturday afternoon. We went through, the people were nice but…read morethe wash was just ok. The towels were in short supply as well. I did not find the wash and value worth it. Our dirty car was better but not sparkly.

The first time this place closed about 1-1.5 years ago, they stopped everyone membership. They were…read moreout of service for a few months, then they started charging everyone again. They claimed to have sent an email. I can't find it nor do I think that'd be OK even if they did. It's sketchy af and I'm sure they do it because they were bleeding cash. When I found out they continued charging, they wouldn't refund but instead gave me a several month extension. Then they closed again. This time, I canceled and to their credit, they followed through so they get a star back.

Took my truck to this location to be washed today 6/26/26 and was rear ended by another vehicle…read morewhile in the wash tunnel. In exiting the tunnel I was expecting the attendant to acknowledge this happened and offer assistance but that was not the case. I approached an attendant to discuss this matter and he just laughed at me and advised to get the insurance from the car that hit me. I am shocked Brown Bear car wash is lackadaisical in their business practice to allow a car to continue in the tunnel and rear end a vehicle, the attendants main job is to ensure the launch area is clear and safe so that this does not happen but beware as Brown Bear will assume no responsibility over these safety violations. The best thing to do is to avoid this location and other locations that assume this behavior and do not take responsibility for their mishaps.

There are only 4 vacuum stations that are being sought after by both the self-wash and tunnel wash…read morecustomers - coming from 2 directions. We couldn't get a spot and left. It was so crowded on a rare sunny Sunday afternoon that people were quite discourteous about it.

Great venue for an event. Good parking and convenient location. The cool cars always add a nice…read moretouch to the event going on. I'll definitely be back.

Pure incompetence and atrocious customer service -- save your time and money!…read more If I could give Park Place Auto Salon zero stars, I would. I dropped my car off at 8:30 AM on 8/4 for what should have been a straightforward process. Instead, I was treated to a masterclass in disorganization, zero internal communication, and passive-aggressive customer service. It starts the second you walk in. The front desk lady (whom I'll call Karen) was standoffish, rude, cold, and completely disorganized. They apparently don't use a scheduling system because I had to give her my full name, phone number, appointment time, and the reason I was there. She had no clue who I was meeting with, so she sent me to a guy at a nearby desk. I then had to repeat everything I had just told Karen to him--even though she was standing ten feet away. He also had no idea who I was. Finally, Howard (the person I actually booked with over the phone) came over from the next table. When I originally set up the appointment on 7/28, I gave them the exact make, model, and year of my vehicle --so they had all the details well in advance. Howard asked if I wanted additional work done while they had it, so I agreed to a full detail, which pushed my pickup to the next day (8/5). Completely fair. What isn't fair is the complete lack of basic automotive foresight. At 9:16 AM, I got a text saying the two tires needed more work than expected. I approved it by 9:31 AM, and they confirmed at 10:11 AM. Then... radio silence until 12:02 PM, when my point of contact texted asking for my wheel lock key. I admitted I didn't know what that was, but here's a thought: wouldn't it behoove a professional auto shop to ask about the vital key required to remove my tires when I booked the appointment on 7/28, or when I dropped the car off at 8:30 AM? So, at 12:30 PM--four hours after drop-off--they hadn't even started on my car. Howard called to ask if he could drive to the local dealership to get a key. Shortly after, he informed me the dealership would have to order the part (3-5 days out). Realizing Park Place Auto Salon is completely incompetent, I decided I was done. I texted Howard the next morning (8/5) letting him know I was cancelling the detail and picking up my car at 8:00 AM. I showed up at 8:00 AM. Howard was late and nowhere to be found. I was left waiting with Karen, who--true to form--was cold, unbothered, and didn't even offer me a seat, water, or coffee while I waited. When Howard finally rolled in, he went to check on the car, came back, and asked me, "Do you need the car today?" ...It's MY car! Why is that even a question?! He pulled the car around and casually mentioned he left the tire caps off so the dealership could see the wheel lock. I had to explicitly ask him to put my car back together and put the caps back on. To top it off, as I was leaving, he had the nerve to ask if I was "even going to go to the dealership." Brother, it doesn't matter what I do next. You messed up, wasted everyone's time, and showed a total lack of professionalism from start to finish. I remained polite through the entire nightmare, but this business is a joke. Avoid Park Place Auto Salon at all costs.

Best value - good wash, simple and straightforward. If you can hit it with minimal or no line,…read moreit's a winner.

Costco has a car wash! In the greater Puget Sound area, this is the only Costco store with a car…read morewash. For only $7.99 + tax, this is the best deal for a drive-through car wash anywhere. Being a drive-through type, it is not as thorough as one would hope. But for $8, it is a bargain! We will gladly have a carwash when we are in the area. The hours are slightly different than both the store and the gas station. Do double check before going. The cost can be pre-paid when getting gas or pay via the mini dedicated payment machine before entering the car wash. At least one person stays at the entry point to remind folks to put the car into neutral. All in all, it was easy, inexpensive, and did a perfectly good job on a dirty car. Thanks, Costco!

The location is great as it is listed in a prime location near downtown Bellevue that is across…read morefrom Uwajimaya and down the street from Best Buy, Home Depot and Whole Foods Market. This Shell has a Jacksons convenience store and a car wash. There is a discount given on gas if you get a car wash at the same time. Gas prices are moderately priced for the area. I like the easy street access to enter and exit this gas station. This makes it easier to head where you want to go without having to turn around.

Always clean and always very friendly. I used to live in the area and would get my firewood here…read more-- I didn't go often but they'd still remember me. I never think to leave reviews about gas stations but I do choose this place over the other ones within the few blocks.

$20 for my car to be worse than before…read more Went in for a car wash and it broke down 6 times while I was in the tunnel. Took over 10 mins in order to go through. The final 2 steps still didn't work. Back half of the car was still dirty. Drove around to the front with a soapy car. Notified the clerk and I was told to just take the car through again and that it's happened to her before. There were over 10 cars waiting in line and I wasn't going to spent another 30-40 mins there. I recommended they shut down to fix it and was told they'll let the manager know. Had to wash the car myself when I got home.

This was one of the worst car washes I've ever had. Yes the vaccums are free, but people use them…read moreeven if they didn't get a car wash and you have to wait. No enforcement of the have to have a car wash to use the vacuum. In addition, our car wash dirtier when we left than when we got there. There were visible streaks of dirt all over our car. Cannot believe they charged $16 for doing absolutely nothing.