Booked a mobile appointment for my husband as his very first Father's Day gift. Thought we were good to go until I received a call and a text at 9pm the night before our morning appointment telling me that they would need to reschedule as well as charge me an additional $100+ fee for travel. I made my appointment 2 weeks prior so the fact that I wasn't made aware of this fee until the night before the service is crazy. I opted to cancel my appointment all together, I'm not a fan of how they manage their business. I'm also super disappointed that the gift my husband was so excited for won't happen until I can find someone else to detailed his truck - hopefully someone more reliable. read more

This has been by far the best detailing experience I've ever had. Scheduling was a breeze. Technician arrived on time, great communication and the detail job was just incredible. I had a bunch of surfaces that had pet hair and dirt/sand from a few beach+camping trips. The car was left spotless! It really felt like getting into a new car. I'm still in awe! Thank you read more

They're back! As a long time customer of their Northgate location I'm so happy to see that Eco Car Cafe has a location in Seattle again and after trying it, I can confidently say that they've gotten better. My service was impeccable and their staff was super friendly. This is much more convenient that fighting traffic across 520 and I will be visiting them more frequently now. read more

This is my third time using this service and I have always been happy with it. I love that they use eco-friendly products and give a discount for EVs! And Kyryl was great!! Punctual, friendly, and very thorough. My car looks brand new! read more

Great team Convinced me on a cheaper package as they felt it was best for my car. Thats real customer focus! read more

Eco Car Cafe - Union Square - The wax finish - Auto Detailing Near Me - Seattle, Washington

My car got broken into and I had some residual glass on my passenger's side. I also have lots of dog fur from my dog who sheds like crazy. Overall my car was due for a deep clean and I was pleasantly surprised by how clean it was when I picked it up. It took approximately 2 hours on a weekend to do my interior. Keep in mind that your car will be on as they use your car to help steam the inside. They completely cleaned my interior and even put new floor mats to keep my carpet from getting dirty. The only part that was a little stressful for me was finding them as they are located in the hotel parking lot but that isn't enough to dock a star from this review. read more

I scheduled my car wash online because it was around $5 cheaper. Also, after doing some research this place seemed the most affordable in the area. I just put the place on Google Maps and it got me to the right garage. Just remember to go up to P3. It's nice because irs right next to the bridge to get into Northgate. The guys here are super nice and friendly. They took the time to talk about my car with me and what I needed done and gave me an ETA of when it would be completed. I just hungout at Northgate and they texted me when it was time to pick up my car. The car looked great as you can see from the photo. The inside looked nice and clean as well. Here's a tip: Dont be lame like me and book your carwash too far in advance... or just check the weather the week of so that it ends up being rainy during your appointment. I came home and my car was all wet. read more

Eco Car Cafe - Union Square - Auto Detailing Near Me - Seattle, Washington

I purchased the elite package for my Prius that hadn't been cleaned in almost 9 months. It took around 4 hours to complete and it looks IMMACULATE. It looks like a new car. The inside has been polished and smells very neutral (but like a clean neutral), I don't think I've seen the exterior so shiny since I got this car. Orlando and the other employee working were very friendly. I would absolutely take my car back here! To get here you go up the third level of the parking lot- google maps is a bit confusing. But it's just up the parking lot. read more

Eco Car Cafe - Union Square - Auto Detailing Near Me - Seattle, Washington

The location is a little tricky to find, but they did a great job! Super communicative and our well-used car came out looking sparkling clean. read more

My car looks amazing and it was in rough shape from a dog and a toddler. The technician was punctual, very detail oriented and did a fantastic job. My husband now wants his car cleaned. I'll definitely be a return customer. read more

I originally had an appointment booked because a recent great car wash experience in their Northgate location. The staff was extremely friendly, helpful, and they did a good job. So we booked, only to find out that they no longer opened in the northgate location. They however, advertised that now it can be done at home without any additional charges. But no! It comes with a convenience charge. They called me a day before my booking day, saying that is it okay if they charge an extra $50? After I said okay, they said that actually they can't come as far as Lynnwood, their booking was full. So I said it's fine, I'll come to their location in Bellevue and made an appointment. I went to the bellevue location, because I wasn't sure of the location. I called and called and somebody picked up and they put me on hold for a good 5 mins, and then their phone becomes busy thereafter, unable to call them. It turns out that they are in the 3rd basement floor. My bad for not paying attention, but I was late when i found out. They said they cant accommodate me because I was late and said I can rebook, and said so nonchalantly. Was pretty upset because it was quite a drive and a waste of time, really. I wish they can give a better customer service like the one in Northgate location. read more

Great job detailing two cars, very professional friendly and detail oriented. Offered to buff up a few areas without being asked . Would use again for sure without any hesitation. read more

I'm giving this a 5-star rating because Orlando and his co-worker did a great job. If you bring your car here close to today's date though (Feb 25, 2021), there is something you should know. I thought I had planned the car wash timing perfectly; after all, it's in the Northgate Mall so I thought I'd just spend a few hours wandering around the shops. I wasn't aware of the massive construction going on. My GPS sent me to a closed entrance to the garage. I circled around twice before I found the detour to the Nordstrom Rack garage. I drove up 2-1/2 levels and, not seeing anything (including any cars), I turned around and left. I asked a construction worker where the Eco Car place was and he said, "It's on the 3rd level of the garage, in the corner." So I drove back and noted again that there were NO SIGNS IN THE GARAGE. Once Orlando had my car, I went to go shopping....and discovered that every bridge to access the mall was SHUTTERED. The elevator doesn't work (How hard would it be to put an "Out of Order" sign on it?!). I walked three levels to the ground where I was able to enter Nordstrom Rack. But no other store. I'm hoping the owners/managers consider mentioning the construction on their website as well as add some more signs! read more

Couldn't say nicer things about my experience at the Eco Car Cafe. Johnson and Orlando did an AMAZING job with all aspects of the car--interior and exterior. I splurged for the executive package and it was well worth the money spent. I am most impressed with the team's attention to detail--they even cleaned my back-up camera! EXCELLENT service. I WILL be going again. read more

Rodrigo and his team took great care of me this week and I couldn't be more pleased with the service I received. I got the elite interior in hopes of eliminating the smell of my moms bad habit of smoking cigarettes in the car and it worked like a charm. It's the next day and I can't even smell a hint of it. Aside from that, the team is totally on top of things. They're thorough, professional and I'll be looking forward to doing business with them again. read more

Eco Car Cafe - Union Square - Auto Detailing Near Me - Seattle, Washington

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I have a 2021 Volvo XC90. Unfortunately, some liquid from crab leaked in the back and I was unable to remove the odor no matter what I did. I also use this car to transport two shedding dogs. Eco Car Cafe called the day before my appointment to discuss the issues and options without trying to apply pressure or upsell. The detailer who came out was on time, a pleasure to work with, and cleaned the car beyond my expectations. It looks (and smells!) like new! I received a call a few days after to make sure I was happy. The service from start to finish was excellent and the prices seemed competitive. read more

I thought I was lucky to get in so quickly, however they gave me an 'elite' service which is not so elite! I needed carpets and and interior detailing however I can see some clear spots where carpets were not cleaned properly - I had already scrubbed the carpet with Folex the previous day and so it was not stained! Though if they charged me the extra 80 bucks for 'stain removal' and did a proper job I would feel less upset about this supposed elite service that missed the finer details of what you'd expect from 'elite detailing of a car interior' Update: after this review the owner got in touch to fix the issues they missed. This was appreciated though I'm still really disappointed in the service overall car detailing interior elite seems to be just cleaning car seats crevices and not internal car crevices (sides of car - that you cannot get to personally) - being a reason to take it in. I was told this level is expected when I pointed out spots missed on second day. Which to me personally makes the price point not worth the work. I could probably hire internal cleaning tools and do better myself! Though I can appreciate the effort by owner to fix the problem. read more

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Awesome experience working with Eco Car Cafe! Here are some highlights: 1. FAST! They finished 3 hours before estimated 2 Detailed - my 2018 Honda CRV looked brand new. I am a habitual "put makeup on in the car" person who leaves behind makeup covered fingerprints, and even those were gone! 3. Communicative - Orlando from Eco Car Café responded via text (so convenient) right away! 4. Kind - I had to work late and was 30 minutes late picking up my car. Orland and his teammate (didn't catch his name) stayed 30 minutes past closing to be sure I could pick up my car and they were SO nice about it! Only downside: it was a little confusing to find even though they have directions online and a sign pointing the way. Probably just confusing for me though Thanks so much for your great work, Eco Car Cafe! read more

I am happy that there is a business that can utilize the parking garage in North Gate. I was able to make an apt online (love that feature). I knew what the pricing was. I discussed the service with Will when I got there. I specifically wanted to make sure the sap that was on my windows and paint was removed. My car looks great. The inside looks fantastic and I will definitely bring my vehicle back. Great customer service. read more

Quality of Service: 5 out of 5 Customer Service: 3 out of 5 First time visiting this place; the only reason why I went here are because of the great reviews. The pictures don't do much justice but the staff did an awesome job to my RAV4. Huge kudos to Jay for saving me another trip and getting the work done nicely! The only reason why I can't give them 5 stars is because I had to visit them a few times, a couple of mishaps and poor communication. Hopefully the staff can work on that to make future visits effortless. read more

Eco Car Cafe - Union Square - Elite detail on a RAV4 - Auto Detailing Near Me - Seattle, Washington

Extremely happy with how my car turned out! I hadn't wash my car in over a year so there was pet hair inside and debris on the exterior. It took about 2 hours for the appointment and they did such an amazing job! It's finally clean and it was so inexpensive to do! I am definitely going to be coming here again! The location is incorrect on google maps so I would suggest putting in Nordstrom Rack's location and then following the Eco Car signs when you're closer to the area. read more

Don't use this service provide, their price was a bait and switch scheme. I had originally asked for a quote on my suv for interior detail to get a mobile service. I received the quote and got a confirmation for Wednesday. Then the owner called and asked that if I'd come to their site for an interior detail at 20% discount of quoted for mobile service. Because their van was stolen and equipment broken. I agreed verbally. Then I came on site, and mentioned to the staff about the price we agreed upon. No mention of they will not honor it. Two hours later I got the call that the car is ready to be picked up. That's when the staff had told me that he can't reach out to the owner to confirm pricing. At this point the price they would charge is about 30% higher than the original price quoted with discount. I asked again to see if the staff could put the owner on the phone, he said no. Really thought they were dishonest about price. The owner gave the price promise just to get me to their site. Then he AWOLed. Will not use their service again and warning to other folks too. read more

I had my "large SUV" professionally cleaned and I'm extremely pleased. I made the appointment online after discussing the different options available (there are more than a few options for cleaning - who knew)?!!! I received email reminders of my appointment. The day of my appointment they were double booked due to being an employee down. They offered to move my appointment to a later time and gave me a discount for the inconvenience (YEAH)! This location is exposed in an open air garage. My service was in mid-December when it's colder and dark by 4:30-5:00 PM. Next time I will avoid a late winter service to look my exterior over. I didn't find any issues and the person who cleaned my vehicle suggested looking it over in the light and calling if he missed any spots. (I appreciated that)!!! I learned something new! A few months back I hit a concrete pylon in a parking garage. When my appointment was concluded Eco Car Café took a look and informed they could buff it out as well as a few other scratched areas. Come Spring '18 I'll be scheduling this appointment. Overall, I'm very please with the service and would recommend them to anyone. read more

Abraham was a one man army out there taking real good care of my Audi A3. He did a great job deep cleaning all the exterior, interior cracks and crevices. Steamed and detailed interior surfaces. He was able to removed a stained I had on the carpet. The vehicle pretty much looks brand new. Like it's fresh out the dealership. I recommend getting the Elite Package; it takes roughly 4-hours, but it's well worth it in the end. If your car hasn't gotten a deep clean in a while, I suggest coming here. You'll get your money's worth. read more

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Amazing job! My car looks absolutely like new. Orlando and his crew went over and above, taking care of pet hair and a tough stain. Really happy! read more

Eco Car Cafe - Union Square - Auto Detailing Near Me - Seattle, Washington

The crew was friendly and fast and very attentive to what I needed done and kept asking me about known locations where they could apply extra attention. These guys were great. Unfortunately my car wasn't really very dirty and so overall the change was minimal but that doesn't take away from the work the team did. I feel confident that they would do a great job if my car had been dirtier. read more

Joel was very responsive on getting my vehicle scheduled as well as making sure the job was done to my satisfaction (which it was 100%). A great value and the team went above a beyond to make sure I was happy with the final results. Would definitely recommend and use again in the future!! read more

David and Will did a great job. I only get my car done once a year and they did a great job! My car looks new and is now gonna be a lot less embarrassing to have ppl in! Yay! Now if only my dog would travel in a crate! read more

Orlando is the best!!! I can't believe how good the inside of my car looks. I was nervous about shelling out $100 for a cleaning but I'm so glad I did and I'll be back in a year or so when it gets dirty again. Heads up: it's on the 3rd level of the garage by Nordstrom rack. That's the ONLY place you can shop during Covid because the mall is blocked off. You can walk 20 minutes to target though. read more

I came here to get the inside of my car interior cleaned based on the great reviews I had read and I was very pleased with the outcome - it rocked! The experience from start to finish was very pleasant. Super easy to book an appointment online and the check out process is thorough and swift as well. They finished at the time they said they would and my car looked brand new on the inside. (It was about 2 hours for an Elite Interior clean). I had a grease stain from a bike chain, multiple snow/liquid stains, the roof of my car had smudge marks from bikes and all of those were gone! Customer service was great. Not the easiest to get in contact with via phone but they text reminders and online reminders which worked well for me. The staff was super friendly and explained everything they had done and made sure to ask if I had any questions. On top of it all, my friend came with me who just had a coffee stain in the back of her car and they steam cleaned it for free since she was with me. read more

I recently had a mixed experience with Eco Car Cafe. Their online scheduling system, explanation of their packages, use of eco friendly products, and professionalism with respect to appointments is great. However, their attention to detail/quality is definitely lacking. The car I brought in for an exterior detail did not have the bottom part of the side skirts cleaned fully. Similarly, there were noticeable water spots in a few places on the car. To Eco Car Cafe's credit, once I pointed some of these issues out they quickly rectified them on the spot. However, it makes me hesitant to do business with them again - when I am paying a pretty good amount for a detail, I expect meticulousness well beyond what I can do myself. There is no other reason I am paying such an amount for a detail; a car wash and/or some quick detailing done myself would do fine otherwise. read more

Great service. Showed up on time, did a great job, good communication.

You wouldn't think that this place is located inside the mall but it is. It is located on the 3rd floor of the shopping garage near the food court. Initially, we got lost coming here because the website didn't really specify. I love that it is located inside the mall because you can just drop off your car and go shopping. We had to get the interior of the car cleaned because there was a lot of dirt and leaves inside. We brought it here and it took about an hour and 20 minutes. Everything was super convenient because they just texted us when it was ready for pick up. The total cost of the car wash and interior cleaning was about $55 (including tip). I thought it was all pretty affordable. I'd give it four stars because I noticed that there were still spots on the exterior and crumbs on the carpet. I guess they didn't do a close detail when washing and cleaning the car. Oh well, the close detailed cleaning costed twice as much so it probably is not worth paying the outrageous amount. The wash/cleaning did the job. The guy did offer to re-clean it if we found any dissatisfaction. This gesture was appreciated. read more

Originally ran into some difficulty with no one being there to take my car at the scheduled time. They reached out shortly after, explained what happened and profusely apologized. They rescheduled my appointment, took great care of my car and followed-up to make sure I was happy. As for the service itself, my car looks like it did when I picked it up off the lot. Great attention to detail and really friendly employees. read more

Rodrigo did an outstanding, impeccable full detail job on my car and obviously takes great pride in his work. Their price is the most competitive I've found, and they come to you as long as you have a water source and place to park. HIGHLY RECOMMENDED, so glad I found these guys! read more

I have a 2016 Tesla Model X and had a terrible experience with other mobile detailers so tried Eco Car Cafe on a whim. They did an amazing job getting our "Kid Uberer" clean of crud from carting four tweens, sports equipment, rushed meals/snacks, etc. The team was responsive from beginning to end, so all I needed to do was hand over the key. Really happy with the service and will definitely be using it again in a few months! read more

I have been taking my car here every few months for the last couple years. The last two cleans have been exceptionally good! Johnson and AJ paid attention to my request and did a great job. read more

The guys at Eco Car Cafe did a great job on my SUV and they went the extra mile to really clean off the debris and bugs off of my front fender. Highly recommend their service and will definitely be visiting again! read more

This is one fine team, I had my Honda Accord crosstour detailed with them about two weeks ago and I couldn't be happier with the results. Mike and Eric worked on the detailing and the interior of my car was in a horrible condition due to several dog park trips with the dog and a baby. I almost felt like the vehicle's interior was in a point of no return, but within a mere three hours, these guys turned it into a car thats almost like-new! Thank you so much for such a fine job!! read more

UPDATE: Owner called me end reimbursed my service. I guess my other communications had been lost but he contacted me immediately after this review. Also told me that they are going to be changing their service to dry out the cars more thoroughly. Great customer service. read more