I just finished getting my chemo hooked up. Was struggling with nausea, and was trying to soothe myself with something that I could eat doused in their bad for me garlic sauce I crave sometimes. Personally I don't usually eat Papa Johns, as I feel their pizza is subpar. So I was already hesitantly giving them business. I ordered a LG pizza online applied the 50% coupon, (regular price is $22.99, so that brought my amount to $11.50). When I walked up to pick up my prepaid order (on Wednesday), there was a huge clearly posted sign on the store window. Wacky Wednesday 1 LG pizza $9.99. That means I overpaid for MY pizza (If I knew of this special, I would have selected it from the app). I requested that they fix my $ amt, and refund my money since this special was not online. They said pizza is pre-paid. Which I said.. I know. They said it would make their register weird, and they were not refunding me. I have worked customer service before... I know a manager can make a price adjustment on an order. It might be a hassle, but they can do it. Dude just kept pushing back, and insisted he would not make things right. I told him that's horrible customer service, and he shrugged. I said I'm not okay with that, and won't be returning. He said.. Eh.. Good Luck with that. I will be contacting corporate. This is unacceptable. It's the principal of the thing. I will never eat Papa Johns again. If I'm in a social meetup, or business meeting and they ask for input about which pizza co to order from... I will always NOT choose Papa Johns. (The pizza was okay) read more

Papa Johns Pizza - Pizza Near Me - St. Augustine, Florida

We called four days ahead to order pizza for a birthday party, confirmed everything. The day of the party we called and we were told that they did not have our order, even though we spoke to someone and confirmed everything from the date, time, location, and price. So I called another Papa John's thinking we might have called the wrong location and they said they didn't have the order. I called back the Palencia location multiple times and never heard back at all. We called probably about 10 times from my phone and my husband's, no answer, and yes the store was open. Very disappointed, and felt like they intentionally ignored our calls. We ended up getting pizza from Jersey Slice and they were great. Never using this papa John's again for any occasion, lesson learned! read more

MY FAVORITE PIZZA IN THE WHOLE WORLD!!! Everything is made with real ingredients and and make all kinds of pizza and ingredients and sizes shapes and plus the employees are amazing wonderful so kind and unbelievable so sweet kind and respectful and so everything is made fast and great with delivery! It is so good and I could come back 24/7 and it is amazing and so fresh and delicious and plus they have most unique ideas and for pizza and snacks and appetizers and fresh and the place is clean and sanitary and organized and absolutely well done and seriously give all the employees all a raise and extra tips they all deserve it come with everyone breakfast Lunch dinner and midnight snack and it is so special and the greatest and I am telling you it is best and you not be disappointed and once you have that first bit of any kind of pizza you love you be madly in love and addicted to it come 7 days a week and make sure you give them lots of tips money and they all deserve it and feel appreciated it. From Lauren read more

We have been Papa Johns Pizza customers for years, always received great food at a reasonable price. The location that services Nocatee has serious Management issues. Since the COVID pandemic we have been ordering from PJs as they seal the box when the pizza is removed from the oven and offer no contact delivery. I realize many people aren't concerned with this, but if you are THIS LOCATION DOES NOT PROVIDE NO CONTACT or SEALED ORDERS, even if you call to remind them. Last month our order arrived with the box partially opened, no seal and the driver neglected to follow the do contact protocol, ringing the door bell incessantly until I opened the door, when he handed me the partially open box. I called the location to ask what happened. The woman who answered the phone identified herself as the Assistent Manager said they "usually" seal the box but it depends on who's cooking. She had no explanattion for the driver's lack of "no contact delivery protocol". A month later, we decided to give them another try. This time calling and reminding them to please follow the protocol for our order. After waiting an hour and 45 minutes, it was same deal, open box , no seal, driver reluctantly followed no contact protocol, only when we told him to do so. Again we called the location and spoke with the manager, mentioning that we asked for no contact delivery and that we had taken the time to call to remind them to seal the box when it came out the oven, as per their marketing. He responded in a rude, disrespectful completely unapologetic manner " We are very busy here, I have teenagers working and you should be grateful that my team is here to serve you during this pandemic" This is the role model for training his employees. I didn't believe this to be a corporate issue, as we have never had the problem at the other locations. However, after speaking to the location's manager I'm not so sure. Papa John's should take concern with Florid's Statute 817.44 regarding false advertising and the Federal Trade Commission Act on False Advertising via mail and internet (we have received both). read more

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Hour and a half after placing an order, I still do not have it. The order was quoted for 45 minutes. Not sure why we keep trying them as this isn't the first time, but it will be the last. read more

Papa John's, please outsource to an English speaking company for your orders! The person who took our order was obviously from India, spoke extremely fast and could not be understood! read more

Maybe I'll change my review when I get the pizza that was estimated to get here 30 minutes. Update: Pretty good pizza, being short handed isn't the customers fault though. I've worked plenty of jobs where I've been short handed, sometimes we were even faster because we cared so much more. Gave it two more stars for the actual product. read more

Papa Johns Pizza - Pizza Near Me - St. Augustine, Florida

I literally just wasted 26.32 , the one thing I didn't order would have been the best thing for to order and that would have been a drink alone. I tried the new papadias , philly wet with no seasoning, the meatballs didn't even have all that I asked for on it. Just flatbread and meatball. Don't get me started on the bread itself, talking bout parmesan smh! The wings taste like Chinese sauce which I most definitely didn't order. And the damn delivery driver stole a dollar and some change before I gave him the tip money. Now I'm homeless and barely want to spend money on food, decided to get what I did for now and later because papa John's delivery accepts cash payments. Honestly, I'm grateful to have food brought to me yet I don't even think I'm going to finish that b.s . I won't ever shop there again. #TeamDOMINOES FOR SURE NOW.. P.S. wanted to try something new, but I think next time I will stick with what I know when it comes to pizzas!! DMason. read more

Papa Johns Pizza - Pizza Near Me - St. Augustine, Florida

Absolutely the worst place. Twice got the order 20 mins late. Continually forgets the garlic sauce. Got the order completely wrong. Guess you need to double check their work. Never going back here. read more

Twice now I've ordered from Papa Johns only to find out after multiple calls and almost 3 hours later that my order was never made. Their mobile app notifies you how long the wait will be until AFTER you place the order and your card is charged. They just haven't been the same since ousting the original Papa. Terrible service for mediocre pizza is just not worth it anymore. This is an issue driven by corporate, not the employees at any of the stores. read more

Unfortunately they now use Door Dash and they messed up both of my deliveries. I asked them to ring the doorbell and hand my food to me, and door dash can't even do that. They messed up orders from other businesses and I can no longer do business with any place who uses them. What kind of idiots deliver things without knocking or ringing the doorbell? How would I know it's there? No text no nothing. read more

We used to really like Papa John's for delivery pizza. Here lately our order keeps getting messed up and it's just a little frustrating. The stores do try to make it right and are friendly about it. But still, when you place an order you expect what you ordered. Mistakes happen, but it's a little much lately. OK...let's just talk about the order from last night. Our entire order was entirely wrong...we got someone else's order and it was even cold. I called the store and spoke to Dalton. Then Anthony got on the phone. He confirmed my re-order and they had the order sent back out for free...great. But guess what? One of the ingredients on one of the pizzas was missing. I looked at the side and sure enough...they left off jalapenos. BUT jalapenos WAS on the original order that we paid for before the screw up and re-delivery. My husband asked me not to call since it was free...but was it really since we paid for it? And two mistakes in one evening on the same order? I think we need to give it a break and let the local store work out their kinks with employees. Sure, they are the only store that delivers to our location, but we'll just have to pass for now. They are all very nice there, but still frustrating with all the little things involved. If this continues we'll end up hating Papa John's...time for a break for us. In any case, if you order from this store I highly recommend you physically check your order before the driver takes off. If not, then at least know the staff back at the store will be friendly and try to make it right. Doesn't make up for the frustration and the wait time, but there it is... read more

"Not good" is an understatement. It's utterly ridiculous that a human being can't understand basic instructions. Do you employ monkeys? Because i think they could do a better job. 5 separate orders, 5 failures. I highly recommend hooked on phonics, it worked for me. read more

Now you get to order to an Indian call center, guy will ask 10 questions before and after your order. Hardly speaks any English. Terrible customer service decision read more

Don't bother scheduling an order. I've done it twice and the best they did was 45 minutes late. This particular location is one of the worst I've dealt with. You can read the other reviews and see that the management does particularly care. They do not take any actions to actually improve, nor even respond to their reviews. Try napoli's or primo pizza instead. Their pizza is better anyway. read more

So convenient and delicious!! My husband and I just had to try the new Papadias. I got the steak and cheese and my husband ordered the Italian. Both were yummy!! The next time we ordered them I also got the Italian. We get these about once a week now. Always hot and fresh!!! Truly yummy. I eat half for lunch and half for dinner. Big enough for two meals!! Very kind workers who care about their customers!! So glad they are close by!! read more

Papa Johns and Doritos recently collaborated to create a new sauce called the "COOL ranch sauce" . Disclaimer I am not a huge fan of the cool ranch Doritos flavor I found in my wise age I really only enjoy the purple bag. Speaking of the sauce, I find as I eat more I tend to enjoy it less. It tastes like buffalo and ranch sauce mixed. It's not bad but I wouldn't say I enjoyed it either. I could see how some people would like this though. read more

Terrible service this evening. Placed an order @ 5:15PM for future delivery @ 6:30. Called the restaurant at 7:00 to check on it because it hasn't arrived. Was placed on hold for over 10 minutes then finally hung up, after another 10 minutes and multiple calls I was finally told someone is out with my order... it's an hour past when it was to be delivered and it's still not here. read more

We have ordered pizza several times from this location and all have been very good! We pick up all our pizzas, we never have them delivered. We called our order in, they give us a pickup time, picked up our pizzas, they were hot, fresh and exactly what we ordered every time. I might add, this was during peak time AND after a Jags win! So there was a 50% off. Needless to say, the employees were busier than a three legged cat in a litter box. They ROCKED! read more

Papa Johns Pizza - Pizza Near Me - St. Augustine, Florida

Papa Johns has seriously gone down the drain. Once upon a time I loved their pizza, the cheese they USED to use was quite tasty, plentiful and gooey. Their toppings were abundant. Now it's like a food desert, hardly anything on it and to boot the kid totally flubbed up the order of four toppings. He literally couldn't repeat the same four toppings to me THREE TIMES, fourth time I said it again, he repeated it that time,, but only 3-4 toppings made it on. Yes the da forgot the pepperoni, he never said it first three times but did always say a topping I didn't ask for. Was the sorriest pizza I have had in my life literally. Ordering was frustrating, eating it was disappointing, what I did eat of it. Papa Johns cuts corners WAAAAYYYY TOO MUCH,, profit before product must be their new motto read more

We placed an order at 5:30 last night and we call around 7pm and was told our pizza was just finishing up and it would be another hour. They were probably trying to fit as many orders in a delivery car as possible before heading out but we were not going to wait 2:30 for a subpar pizza. Will never order again from here. read more

I was very disappointed. I placed an online order ~7:30 pm. At 8:45 pm I called to make sure they had my order and after the young man asked for assistance I her the other person verify my name and said it was right there. At 9:40 pm I called again and they did not have my order! I'm usually a very patient and understanding person (been a customer here and in NY for many years) but at 9:40 it was way past our eating habit. Cannot tell you how very disappointed I am with Papa Johns. Linda Woloson read more

Half a star. By Far the WORST staff and Management I have ever delt with. Not only did they get the address wrong but made it seem my fault. Then when I called to ask about it the girl that answered gave me an attitude. To top it off the Manager ( Joann) is even more incompetent and was not willing to make it right. I received a cold pizza and no sauces that I paid for. I WILL NEVER SEND OUR BUSINESS THERE AGAIN. No wonder you have a 2 star rating. Wake up Corporate....get rid of the idiots at your locations that can't take a correct order or so called Managers that willing to jeopardize your company. Your delivery guys/girls are suffering for it. read more

tonight I ordered a small pizza and was told it wound be 20-25 min 40 min later the driver arrived but with the WRONG order ( bread sticks. not pizza) I called asking for a replacement and I was told it would be an expedited order and will be delivered in 40-50 min !!!!!!!!!!! the dipping sauce for the bread sticks that were delivered was just tomatoe sauce ????????????????????????? update 6:30 pm : the original order arrived ( via the original driver !!!) . still waiting on the replacement order !!!!!!!!!!!!!!!!!!!!!!!! read more

So bad - and expensive! Undercooked, crappy ingredients, poor attitude...for $18 per pie delivered. No thanks.

I'm a Papa John's fan, but this location across from Nease High School is horrible. We preordered pizzas the night before for 5pm pick up. I called at 4:30 to make sure we were still on schedule. They verified the order and said no problem. I showed up a little before 5, pizza not ready. Lobby had 8 people, who according to Papa John's AP, had orders ready for pick up. One woman had been waiting for an hour for her order that was "ready". After waiting 45 minutes, I checked on my order again. They tell me then it hadn't even been started. Why would they not tell me that 45 minutes ago when I first walked in?! Not only was the order not started, it wouldn't be started for another 70 minutes. How is that even possible?!?! I cancelled my order, as did many other people waiting. There were more then 10 people working behind the counter. Very disorganized and chaotic. Very poorly run and managed location. What was even more frustrating is that the register workers didn't even seem to care. Ridiculous.... read more

Have ordered from this location no less than 10x and have always received my order promptly and as expected. I order via the mobile app which provides a delivery estimate and allows the order to be tracked. Delivery drivers have been courteous. I have not been to the location or had any need to speak with the location via phone. read more

Possibly the rudest encounter I have ever experienced. One pizza was incredibly overdone and mostly black and charred. The other wasn't even cut. I called the store to inform them and the manager David called me a d***head. He also asked me "Who works here? Me or you?" I received an apology from his brother Phillip who is the franchise operator. That kind of cleared up how a person who treats customers this way has a job. Nepotism at it's best. They did not offer to refund my purchase or attempt to reconcile. Please beware ordering from this location or any other that David works at. read more