I love this Panera location as I frequent it often, but today was the worst experience there I've ever had. I spent my whole lunch (almost) waiting on a half salad and chocolate chip cookie. I do go to lunch during the midday lunch rush so I usually prepare to spend at least 20 min waiting on my food which I've never spent more than 7-8 min waiting. Today I literally spent 45 min waiting for a half salad that I could have made myself. Everyone was upset but I can't lie when I walked in it was jam packed so I went straight to the selfpay kiosk as I always do. I just want to say that I usually see a guy behind the counter when I'm there and I didn't see him today until about five min before I got my order. When I say Chris was a god send I mean it! I never knew his name but as soon as he got there the orders were coming up quick and fast! I am so glad they have an amazing employee like him and they should definitely make sure they keep him because he is literally the reason why I walked out with my food today. I almost canceled my order 3 times but as soon as I saw him I knew it wouldn't be much longer LOL! Keep up the great work Chris read more