By far the worst internet of any coffee shop I've been in. As someone who does a lot of work on the road, this is a key item for me when choosing a place for lunch or breakfast. I have been to the Westborough location three times and each time the internet speed has been around .13 Mbps, basically useless. In 2022, you can't recommend a shop if remains so bad. read more

I used to love this panera. The quality has gone downhill and some of the staff are difficult to understand. My recent salad had rotten lettuce. read more

Panera Bread - Rotten lettuce - Sandwiches Near Me - Westborough, Massachusetts

absolutely unacceptable, used to love this place, but it's TOTALLY let itself go, place is crazy expensive now, and for what, mac n cheese is dry, food has regressed, and i went today and had bugs in my food and the paper cup my drink was in was tearing. disappointed to see a place like this let itself go. read more

So. I've had 2 problems with this Panera. I ordered take out salad. It was way too small for the money. I think a training issue. Tonight I ordered a salad online. I decided to also get a Sour Dough loaf sliced thin. They ran out of loaves! My daughter who was picking up asked for a refund. They refused. Apparently they don't refund online orders! They gave her 2 sourdough bread bowls instead. I know they'll give me a loaf next time I stop in. But that's not the point. I'm not very happy. D read more

It was a Sunday afternoon so they were low on everything. I love Panera, and other than its sloooooowww service and not a lot of inventory, their breads and pastries are always a treat! read more

Service is always in need of polish. frequent issues with communication. This location is typically a little dirty. Straws and napkins on the floor, tables not bused or clear in a timely manner by staff. read more

I've been to this Panera location several times over the past few years. It's a few minutes away from my in-law's house so the convenience is nice. Also, there's a fireplace that's a plus in the winter months. The food is pre-made for the most part, and is always the same as every other Panera Bread I've been to. The service is only ok. The kids behind the counter never seem to know anything about the food, like what's in any of the sandwiches. The other kids that make the food are always activating the pager they give me and when I get up to the counter I'm asked (literally every time) what it was that I ordered and then I watch them make it while I stand there. I would be more annoyed about the lack of proper service, but this is a Panera Bread so let's face facts here. While I will be back in the future, I sure hope they hire some adults to work here. read more

Absolutely terrible service. Do not waste your time or money going to this place. Overpriced sandwiches that are messy wet and gross. All of the soup that is made there is not fresh it comes in bags. Whenever anybody asks to speak to a manager there they literally will just pass the phone off to some other employee posing as the manager so they don't get in trouble. Not wasting my time or money here until they get proper management and people who actually know how to construct a sandwich properly and to treat people with respect. read more

Every time I go here something is either wrong or completely forgotten. Ordered 2 salads and a sandwich from rapid pick up. All three were checked off on the receipt stuck to the bag. I double checked inside the bag before leaving to find the sandwich missing. Parmesan cheese was also missing from the $10+ Caesar salad. Last time we came here the place was in chaos and it took an hour for our food to come out after placing a rapid pick up order, plus it was all wrong. This was the last time I visit this location. read more

I am updating this because my last two times @ Panera was good -- pleasant staff, quick service This is for the customer service. Ordered a tomato soup, and when it came, it had croutons on top. I let the woman behind the food prep counter know that I can't eat bread. She ROLLED her eyes at me and said, " you need to let us know about food sensitivities when you order." I explained that no where on the menu did it say that croutons came with the soup. She said, "that's true, but you still have to tell us." She then proceeded to slam another cup of soup in front of me. @panera you are better than this. read more

Very helpful place My company put a large order in on line and we managed to enter the incorrect time. Nevertheless the very helpful assistant manager accommodated us and the order was made correctly at short notice. read more

Great location, my frontera chicken had less chicken and I brought it to the managers attention promptly made a new sandwich. Prompt service clean restaurant would come back again read more

Wait for food is taking forever. So long that I am compelled to write this review. All they seem to care about is the drive through.

Nice place in the heart of downtown Westborough with easy parking and good food. Has free wifi and good for group lunches. Food tasty and healthy. Panera Rewards has regular promotions which keep me coming back. read more

They stopped serving breakfast earlier than the designated time... The lady wasn't that friendly. The food was OK. Been to way better paneras... read more

Excellent service. The staff are very quick and patient. The panini was fresh and hot. Can't comment on the drive thru but it was clean inside and excellent environment. On of the better panera breads I been to. Very zen like inside. read more

Minor quibble considering the food is good, but who comes up with the names for some of these items? For instance, what in the heck is a "broth bowl"? "Gluten conscious"? Huh?! What is that? I understand celiac disease is a serious concern for some, & they do much better once they remove wheat from their diet, but "gluten conscious"?! I only go for soups, & it's a bit annoying the periodic switch in availability. For instance, I loved the lentil quinoa, but just recently went for it & it was no longer available. For awhile, neither was the French onion. Thai dumpling soup was actually five star & maybe will try black bean soup next time, but I really do wish they wouldn't rotate the available selections so much. read more

I got a salad at the drive through. When I got home tiny flies flew out of it. I thought it a fluke but then I found dead bugs on the bottom of the container. I called and spoke to a manager who was apologetic and said they would take care of it the next time I came in. However I'm pretty bummed out as I do love Panera. read more

I've been coming here lately for cold brew instead of Starbucks. It's comfier sitting here and the coffee tastes better, Starbucks just waters down their cold brew now. The chocolate croissants too read more

July 2017. Always good bread. Got the wild rice soup in a bread bowl. Soup to bread ratio was a little low for the amount of dipping I like to do. Service was friendly and fast. read more

Best salad and service I've had at a Panera in a long time! And tableside service too!

I have been going here for years and the service is always very good, especially at the drive-thru. The food is the same as any other panera. read more

Poorly managed; painfully slow; any time placed an order for more than one plate, something gets mixed up or missed; overpriced; poor customer service; they installed kiosks so people have to place their own order and they avoid taking your order. There's other great places in the area to get a bite- Bushel & Peck, Rotary Pizza, Sakura, Dunkins... save time, money, and frustration! read more

I ate there today for the first time, and the food and service were fine - about the same as I've experienced at any other Panera Bread. The poor rating is for the dishonest person who answered the phone about an hour after I left. I hope he chokes on the food that he eats with my stolen $10 reward card! read more

Last Sunday at 5:15 pm, I went to this location. RE: The young dark haired woman with a cough "working' the counter. If it was her first day of employment then I truly understand but if not, she is in over her head at that job and is not benefiting the business. read more

The drive up cashier needs training in taking orders and getting it right. I repeated the order three times at his request and he still got it wrong. It's a tough labor market but train your people. I felt bad for the cashier as it does not feel good when you don't know how to perform your job effectively. read more

I love Panera, i would go there over Starbucks any day. Today, was my first time coming to this location, and I'm pretty disappointed. I ordered the caramel latte, my regular drink, and to my surprise it tasted nothing like a Caramel latte, tasted like straight hot milk. When I first picked it up I thought, Hhmm this is awfully light for a latte, so I open it up, and it was only half full. I did ask for whip cream, but other locations just add it on the top, not skimp out on my coffee... I'm aggravated even more about this because it actually costs more here, I'm from the mid west. So in short, I paid more money, and got half of what I ordered that tastes simply awful. Not sure if I will go back to this location.. read more

I don't understand what is so difficult about getting someones order correct. I have given this panera so many chances because of its convenience and the drive thru, but it's not even worth it. Numerous times they have messed up my order and then gotten rude once I tried to get it fixed. I have worked in the restaurant business in the past so I am never rude to the employees. I always order a caesar salad with no croutons and extra dressing.... Numerous times they have over charged me and given me a chicken caesar salad, which is not what was ordered. I have also received my salad HALF full a few times which is ridiculous when I'm paying full price for a FULL salad. I have found hairs in my food twice, which I immediately ran inside and saw exactly who they came from. PSA Hair should not be in a pony tail flailing all around the food...that's disgusting. I will never return to this panera again seeing as how they can't even get my dressings right half the time. If I order a CAESAR salad I don't expect to get italian, or other dressings that I hate. I wish the employees at this location actually cared, but it shows otherwise in how they present themselves, and how they attend to their customers. Thanks for sucking, Panera read more

Hey they filtered my review. I don't understand, I guess you are not allowed to right a poor review on yelp. What good is it if we can read the good reviews? I was also the first to review Panera of Westborough, but they took that away from me and changed the date of my review when they filtered it. Here is the old review: Chance after chance I give this Panera Bread. After many up and down outings to this location, I stopped by tonight for a quick, relatively cheap eat. I wanted the Cuban Chicken sandwich... sorry all out. Then it is time for the old stand by, the Turkey Artichoke... oops, all out of that too, and we are all out of Smokehouse Turkey. Okay then, let me try half a Chicken Frontege Panini and the tomato, mozzarella salad. I had the tomato, mozzarella salad from Panera years ago and thought that it was quite good. Tonight I learned that they add a lot to the frozen tomatoes. They added three small balls of mozzarella cheese. They also put in half a bag of some awful lettuce. Let us not forget the frozen croutons. The salad was about 80 to 90% lettuce, which has no place in a tomato and fresh mozzarella salad anyway. Well this was the worst salad that I have ever had in my life. Tons of cheap lettuce, frozen tomato and crouton. The half panini was fine, but very small. This was another disappointing visit to a Panera that is typically out of several items, poorly managed and totally unkept. I often have to clean up my own table, just so I have a clean place to sit down. Why do I keep going back? I guess because I live a short distance away. This place is good for a coffee or a sweet. A few of the sandwiches have typically been good, but nothing is terribly consistent. I feel like this place is living off their reputation as a chain 10 years ago. Those days are over. Why is there such a size difference between the panini and the signature sandwiches anyway? Very weird. Oh Panerea of Westborough, please keep the place clean, please pay attention to your customers, please keep things in stock, please fully heat up the food so that panini is actually hot... Or just get a new manager at the Westborough location. read more

I typically love Panera but this one time I ordered a LARGE salad but didn't get a large. The box it came in was a large the portion was a SMALL. Not happy...feel like I got ripped off for what I paid for. Sorry Panera....love your food but this really bummed me out. read more

Found a giant African American strand of hair in my broccoli cheddar soup. At least 3 inches in length. Clearly this location isn't concerned with maintaining sanitary conditions in any sense. Also the avocado on my sandwich was old....just ended up throwing it all away. Don't go to this location, I'll be going to shrewsbury now if I want panera read more

Super friendly young man in the drive through! I worked at this location a while back and I know this kid was definitely new. Very polite and greeted me with a smile. read more

We ordered takeout from them last night, and the order almost got totally screwed up! Having dealt with screwed up orders here in the past, mainly a year to a year and a half ago, when we last ordered from this Panera, we had our radar up. Thank God, since we ordered a Caesar salad, and my wife got there to pick it up and there was no Caesar salad, and the person asked if we wanted bread with that and my wife said yes, then all that was in the bag was the bread no Caesar salad! OMG,.....(undiagnosed and untreated ADD?). Two years ago, this Panera had a bad history of screwing up orders, and corporate or the franchise owners did something to fix the problem, but I do not believe it's been fixed permanently. Seems like it has slipped back into "the forgotten franchise or corporate location" stigma. A word to the wise: check all your takeout orders, very carefully before you leave, get home then realize it's wrong and figure it's too far too much of a pain in the ass to drive back there and get it fixed. We did however, get a few free items from the manager, for future use in the form of postcards. Can someone tell me why this is always the case, when you're frustrated with service somewhere, they reward you with new opportunities to get service from the same place!(?).... it's like a George Carlin comedy skit! read more

Decided to have lunch with my babe today. Ordered her the Turkey Bacon Bravo full sandwich. Unfortunately the sandwich came with an extra long black hair (which does not belong to me because I'm bald) and did not belong to my wife either because I preordered her meal and had it waiting for her when she arrived. I walked over and politely showed them the sandwich with the hair still attached and in place and they offered to make a new sandwich if I wanted one. I said yes and they made a new one without any fuss or accusatory implications that the hair belonged to me or my wife. I took the new sandwich back to the table and as my wife and I ate a manager came over and apologized for the 1st sandwich and then refunded us the entire cost of the sandwich. Needless to say, we were shocked and in awe because we did not expect or ask for a refund. All we wanted was for the problem to be corrected and it was. Excellent job to the staff and management at this establishment!!!! We will definitely be doing lunch here again!!!! read more