I've been ordering Chinese food for probably 20 years, and I honestly can't remember the last time I was this impressed--not only by the food, but by the entire experience from the moment I placed the order. The woman who took my order was incredibly attentive. She asked all the right questions, made sure I was ordering from the correct Chengdu location, asked how many plates and forks I needed, and made the whole pickup process incredibly easy. She even called me back to make sure I was waiting in the right place, and then brought the food directly to the window of my car. That level of attention to detail is rare these days. Then I opened the bag--and WOW. The smell alone was probably the best aroma I've experienced opening a Chinese takeout order in a very long time. And thankfully, the taste absolutely lived up to it. Even the presentation impressed me. Everything came in a nice reusable Chengdu bag, the containers were properly sealed, nothing leaked or dripped, and the food looked as good as it smelled. You could tell there was thought and care put into the entire order, not just the cooking. I had seen the roughly 3-star Yelp rating before ordering, so I really wasn't expecting this. Based on my experience tonight, I genuinely don't understand the low rating. Of course, I'll have to come back and try more of the menu before I can speak to everything, but IF the woman who helped me tonight is representative of how this restaurant is being run, they deserve some recognition!! Amazing service, amazing aroma, amazing food, and one of the smoothest takeout experiences I've had. I will absolutely be back! read more

To be totally honest, living in the area for 5 years we never tried Cheng Due before mainly because of the low ratings in Yelp. However, last weekend we decided to give it a try because some times we need to give the benefit of the doubt to some places and judge them by ourselves. Well, to our surprise we had a very pleasant first experience at this place. Starting with the ambience, the restaurant has a nice sophisticated and inviting atmosphere. Everything was very clean and organized in an elegant way, which caused a very good first impression. Continuing with the food, there is a variety of options in the menu, mainly Chinese (of course) but also a Japanese section (sushi and other items). We ordered from the Chinese options...For appetizers we ordered the Thai Spring Rolls, the Scallion Pancakes, and the Boneless Ribs, all of them very delicious. The Scallion Pancakes have been the best in terms of texture that we have tried in the area. Our only recommendation would be to add more scallions to the dough so they can taste more to scallion. The flavor of the Boneless Ribs was very tasty and their texture was tender, not chewy as we have tried in other places. The Thai Spring Rolls were interesting, flavor was good as well as the texture. As main entree, we ordered the Orange Crispy Beef and the Sesame Chichen and found both very delicious. The crispy beef was the first time we tried something like that in the area. The amount of sauce that they used in both dishes was not too excessive and the tenderness of both the beef and the chicken was very good. Regarding drinks, we ordered a Piña Colada and a Polynesian cocktail, both with very balanced flavors. The only recommendation for the Piña Colada is to try making it more frozen and not with too many ice cubes. The flavor was pretty similar to an authentic Piña Colada (we are from Puerto Rico, the place where this drink was born and have to admit that the flavor was good); making it more frozen would give the final touch to make it more authentic, in our opinion. The desserts menu was not extensive at all, only one option available which was the fried ice cream. We decided to try it anyway and found it very good. In terms of the service, it was acceptable. Our server did a great job taking the order and not missing any item as well as serving our table on time and accurate. He wasn't smiling all the time, but he was respectful and polite, enough for us. I would say that if you are in the area, you can give it a try. For 5 years we avoided this place, and unless they changed something recently I have to say that we like the experience and are planning to go back. We don't do late dinner regularly, so we went there around 5:30 pm, which we don't know if that could have made any difference in everything. read more

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Statues, wood, living room chairs at most tables, and a few private nooks make this a very stylish restaurant fitting the claim of "sophisticated Asian cuisine" on the sign out front. Weekday lunch with not much of a crowd. Lunch combinations made it easy. -- Hot and Sour Soup: Tea-colored and thin and somewhat watery, but the heat and tartness still came through. Decent amount of mushrooms and tofu, without much variety. -- Egg Roll: Crisp outside, moist inside. Mostly cabbage, with some gray pebbles of pork. Not much flavor here, so it really needed the duck sauce. -- Orange Beef: A generous portion for a lunch combo, with bumpy semi-crisp surfaces, and somewhat tender meat within. Think of them as miniature chicken fried steaks. The flavors in this dish were impressive, blending spicy, sweet, and tart. Orange, peel, onions, and other little nuggets added complexity. A little gloppy, but someone who likes this dish would like this dish here. -- Fried Rice: Very light of color and no additions other than egg. Moist and fresh, but bland. Zero flavor. White rice would make more sense (and maybe even more flavor). -- Pork Fried Rice (full order): I ordered an extra to go, to see how it compared against the lunch special rice that wasn't that special. Still light and a little lacking in flavor, but an improvement with the pork and other additions. Fairly average. Decent enough meal, reasonable value, but flavor and/or texture was a little lacking on some items. Worth another look though, thanks to the Orange Beef and the atmosphere. read more

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Cocktails and dinner Cheng Du in Westborough. They have the best egg rolls! Sorry no pictures of the egg rolls, we scarfed them down too fast! The crispy orange beef had just the right amount of heat. The House Special Prawn was delicious! Their Lychee-tini is one of the best around. They also serve a mighty fine Mai Tai. Service is quick and efficient and I love the comfy little booths for two. read more

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I had a wonderful meal here a couple decades ago and always wanted to come back. I told everyone how great it was. Sadly, the food was very salty and otherwise had no flavor; service was mediocre at best; and even the ambience has gone downhill. It is not what it once was. read more

Great food, clean and friendly It's hard to find a Chinese restaurant that is this good! No surprises and consistently delicious read more

The restaurant is very clean and comfortable. The food was delicious and the people were helpful and kind. It is definitely a great place to go with friends. read more

I rate this place a 6.2 overall. 3 stars on yelp. The decor was ok lighting was off on our table and dim. Front desk and owner was nice even though our waiter was gone for long periods of time. We had to keep looking for him to wave him to come over. Now the lets get in to our order. We ordered chicken fingers,beef teriyaki,crab rangoons,boneless spareribs and beef fried rice. Chicken fingers get a solid 10. Teriyaki was very thin but flavorful so solid 7. Crab rangoons were seasoned well and flavorful with the exception of them being overly sweet so 5.5 on those. I dont like sweet crab rangoons. Boneless spareribs were dry and not flavorful no char or grilled flavor to them 4.5. Beef fried rice had no flavor. The cook does not no what salt or soy sauce is. Super bland and just awful. The beef was cut so tiny and thin i barely could see any. Beef had no flavor just bland. Worst beef fried rice i ever ate. Thats gets a 0. I did see a couple across from me order lo mien and it looked very delicious. I was so disappointed i ordered fried beef rice. I can say they do have the best fresh chinese chicken fingers i have ever eaten. Highly recommend getting them if you go to this place. As of now i will only stop for the chicken fingers 100% worth it. Hopefully the chef here can find his flavor enhancers and salt. Do better Cheng Du. read more

I am super surprised this place doesn't have a higher rating, I LOVE IT! My partner and I order from here about once a month, we travel regularly all over the world and are super foodies (even recently back from Asia!!) and this is some of the best Chinese take out around, and especially in North America! Also the delivery person is so lovely! My favs are the General Tao, Anything Beef and Kung Pow Jillian read more

Food quality was excellent. A few weeks ago we ordered take out and had T ordered from Chen du in about 2 years. All of the food was very fresh! We especially loved the egg rolls, pork and house fried rice!! read more

We have been going here for years! The pork fried rice is so fresh made just for you. We always start with sushi and soup and then some Chinese dishes. Mai Tai's are the best around! read more

Buyer beware- 30 year customers - unfortunately they shut off delivery from every service provider- their own, Grub etc.....VERY, VERY early- don't try to order after 6 PM. Absolutely ridiculous and disappointing. Not the first time... read more

This is one of my Fav local Chinese places!! My experience is the food & customer service is consistently good!! With fresh for pick up (warm) OR dine in options! They also give you a nice reusable red to-go Bag! I would love a Black or even Green reusable bag since (I/we do pick up a lot in waves!) As u can see from the outside a beautiful spot & there's different rooms or sections that I like! When I go dine-in if I am with a friend or my Bf I will sometimes ask if we can sit in a certain section/table. I just love this restaurant so much & the decor & Dim lights too! They are accommodating & nice! My Recommended dishes: Lo mein, Seasame Chicken, Peeking Raviolis a must, & Soups! Cheng Du deserves 4-5 stars food & service!! - A nearby local young lady! read more

So I have been driving past this place for I don't know how many years I finally stopped by to give them a shot the food was absolutely great they even give you their own personalized to go back which I thought was was pretty nice and the customer service was good they are an institution and I would highly recommend them read more

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Excellent crispy duck, worth stopping by. First time . . . I'll be back . . . Next time, Beijing duck (needs 24 hr notice). read more

Cheng Du Restaurant - Crispy fried duck - Chinese Near Me - Westborough, Massachusetts

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I have ordered take out and love it. However I was excited to dine in and we got there and they first sat us in the middle of the room. We then moved to another spot then to a high back table. We were offered water and waited over 20 minutes while 3-4 tables were waited on with not even a glance to us. We left and told the hostess we weren't served. read more

Great food, very greasy and well prepared, the staff is pleasant and efficient Only downside is the drinks ... pretty skimpy shot size read more

My parents chose to come here and they don't look at Yelp reviews much, so I was a little nervous when everyone we saw eating here was not asian, and the menus were in English. I was pleasantly surprised by the quality of the service here and we enjoyed most of the dishes we ordered. The fried rice was good, so were the scallops and the veggie dish with pea pods. The Kung pao chicken was okay, though the flavor was not your standard slightly spicy kung pao. The ma po tofu was the one dish everyone disliked (I did not try it though so can't really judge). The real surprise was that Peking duck was on the menu. The duck was a little dry but tasted good! We do wish the wraps were thinner and smaller and that they had better garnishes like cucumbers and more green scallions, but honestly I was not expecting much. I haven't had Peking duck in quite a while and it was enjoyable. They even obliged when my parents asked for the duck bones to take home so they could make soup with them. The ambience of the restaurant is more upscale than most Chinese places, and we had a semi private room. Our server was gracious and explained to my parents what to get or avoid on the menu in terms of authenticity. read more

Cheng Du Restaurant - a table full of food and drinks - Chinese Near Me - Westborough, Massachusetts

Stopped in last night and was unexpectedly surprised by the great food. Appetizers were some of the best we have had...chicken fingers, Peking ravioli, crab Rangoon. For entrees we had beef & pea pods, chicken mooshi and sesame chicken. Everything was delicious. Our servers were wonderful and friendly as we were a party of six and in need of constant water refills. I do not understand the low rating. We would be regulars if we lived closer. read more

This is normally our go to place for Chinese take away but the last two times we've had poor experiences. Last time someone there didn't put the covers on the sauce containers and the entire bottom of the take out bag and the food containers were soaked with sweet and sour sauce. I let that one go, but not this latest issue. This time for our Sweet and Sour Chicken order, which for take out is just chicken fingers and the S n S sauce in another container, some of the chicken fingers were raw. See picture. I got halfway through one of them before I took a look at it. I called them and explained what happened. At first they just offered for me to come back and they'd give me a new order. I didn't want to get stuck in traffic for 45 minutes just for that so I declined. Then I was asked "what do you want me to do about it?" I asked if they could refund that part of my order. The manager said she would and she did the next day so I'll bump it up to 3 stars from the original 2. I was totally grossed out now. Thankfully I noticed before my son started eating them. I better not get food poisoning or salmonella. read more

Cheng Du Restaurant - Raw chicken finger in sweet and sour chicken - Chinese Near Me - Westborough, Massachusetts

Went there last night with friends. Appetizers and meals came out at the same time. Everything was cold. Everyone was disappointed with the quality of the food. Plates were almost full when we left and no one asked if there was a problem. One and done for us. read more

The food is good, good service but expensive. Grumpy hostess who provides terrible service all the time from getting a table to curbside pick up. Don't want to go there again because of her. Simply horrible attitude towards customers. F- read more

Excellent lunch special, very fast efficient and kind service. Would definitely come back again.

Terrible food. Very bad service. The lady at the front desk is nasty. I don't want to see her stink face again and will never go there. they raised price also. read more

Horrible customer service. Our entire takeout was wrong. Rice wrong, orange chicken wrong, gluten sensitive items all wrong. Not one item was correct. Called after driving 1/2 hr home from picking up this take-out order to try to understand how they could screw it up so bad. I repeated the order multiple times and they confirmed my order correctly. When I was on the phone, lady said "ok,ok,ok,ok, and laughed. Drove back the next day for a refund. They laughed and said no way to reach the owner. Woman said she doesn't think she should refund food that was wrong and thrown out. Truly horrible customer service. Do NOT go if you have any kind of allergy or sensitivity. Normally I let these things go, but in this case the service was so bad others need to know! read more

Have driven by numerous times and wanted to try. The service was absolutely lack luster. We were seated a rather large corner booth, behind a larger party whom had about 8 people.. the waitress, whom was trying her best, was more focused on clearing tables and the guests at the bar than us in the corner.. the food was not memorable at all. The "authentic" Chinese dish was so bland and tasteless.. despite the "spicy" rating.. we also order scallion pancakes and steam pork buns, the pancakes were grossly undercooked and doughy... we didn't see our waitress at all after the food was delivered, as a matter of fact, we sat there waiting for her to check on us, and after waiting about 20 minutes, I had to chase after her to get the check so we could pay and leave.. the service is awful, the food is not good at all.. the atmosphere is lackluster and tired.. read more

I'm actually surprised to see that Cheng Du only has 3 stars on here. I used to go here a lot as a kid, they had huge fish tanks throughout that were mesmerizing. I went on Christmas day this year for the first time in a long time. Unfortunately, the fish tanks are gone. The service was slow, as it was very busy, but our waiter was very friendly. The food was really good, especially in comparison to some of the other Chinese restaurants around. We got sushi, general task's, and Lomain. I also love their tea. read more

Cheng Du Restaurant - Chinese Near Me - Westborough, Massachusetts

Placed order 24 hrs in advance, just received an email that they are cancelling my order for tonight. "Our staff is super busy and unable to handle your order fast enough". It's a small order for two people? Not good customer service. read more

Update: We are no longer coming back. My so loved beef broccoli was raw last time i ate here, just disgusting! it was my last straw. I kept trying to let things slide, but each time they managed to make my experience worse, and the server is so rude! He dropped the cherry from my piña colada and without even thinking twice, put it back in my drink. No thank you. read more

Went with family for a late lunch arround 1:00 PM on a weekday. The restaurant was open but the front desk lady was so rude. We didn't even take a table after that, we just walked out after the way she spoke. This restaurant either doesn't want more business or the front desk lady just hates asians. read more

I like the food and prices although I haven't tried a lot of things on the menu. I always have experienced good service here although sometimes they can be a little brusque at the front. It is quite nice for a Chinese restaurant - some can be stark but Cheng Du is comfortable and more upscale. read more

Looked for a place around Westborough and thought of getting food from Chinese place. Food : very oily food and bland. Ordered chicken spring rolls but got something else. Fried rice is tasteless. Sauce they provided is also not good. Disappointed with the food as well as service. I may not go to this restaurant again. read more

Cheng Du Restaurant - Chicken Fried rice - Chinese Near Me - Westborough, Massachusetts

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Tried two times in six months both times slow service and food so so.My wife thought her sushi was store made and came to the table after our Chinese food was already gone read more

So, I have only been to Cheng Du one other time which was entirely not memorable but decided to get New Year's Eve take out this year from Cheng Du. Now, knowing that this is the biggest day for Chinese take-out, I ordered in advance although had no expectations that there would not be some kind of delay. I arrived at the set time to pick up my food and was met by chaos. It was entirely chaotic with the young servers who were trying to get customers their orders, appearing frustrated and clearly pointing to slips that were tacked to the wall indicating that there was no system to how these orders were being filled. The kitchen was filling orders with little regard to time placed or in any particular order. So I sat for over an hour waiting for my food which was finally rushed out of the kitchen to me. Now I can understand an overwhelmed kitchen, but this restaurant must know that this day is incredibly busy and have a system in place to deal with increased demand, right? I drove home and realized that there was no Broccoli in the chicken and broccoli dish I ordered. Not a single piece of broccoli, perhaps they ran out? Also, no sweet and sour sauce for the sweet and sour chicken so had a serving of just chicken fingers. The beef teriyaki was like jerky on a stick with an off taste. This was just not good food at all, and I suppose they sacrificed quality on a super busy holiday but should quality be sacrificed? I was really disappointed. Happy New Year. read more

The food is good. Pretty expensive for what it is but you do get a lot. I ordered from here via a recommendation from Facebook when I had family over. We ordered a TON of food. Unfortunately something was out and they got in contact with me and I said it was fine just take it off the order. My husband and father in law went to pick it up and got there and were treated very disrespectfully by whoever was working that night. They were talked rudely to and told that no one could get in contact with me so the food wasn't started yet even though they had talked to me. Strange. Then my husband and father in law waited about 45 minutes in the parking lot waiting for them to get the food together. Just based on the attitude my husband said he wouldn't go back again. The food isn't good enough to be treated poorly. read more

They've been around forever, and for a good reason. The food is consistently good. We have kids, so we tend to stick to the American take-out staples (fried rice, crab Rangoon, Peking ravioli, etc.) and it always tastes like they used high quality ingredients and made it fresh to order. I also appreciate the attention that they have decided to pay to their takeout packaging. They use recycled cardboard in place of styrofoam, the paper boxes are fastened together with a sticker instead of with metal, and they pack it all up in a high quality reusable bag that you can take to the grocery store. read more

The first step into the restaurant, I knew something was off. The hostess and waitor were so rude when I asked for a napping or for an extra menu. When my mother asked for additional utensil set, he was like why? The food is okay but considering how bad the service was, I would never come back again or recommend this to anyone. read more

Food was fresh and hot. The take out came in a nice cloth bag. This was our first time here..a but pricey but was worth it. The boneless ribs were great as was the chicken fingers. I prefer a darker duck sauce, but what they had was ok. I also prefer egg rolls that have red cabbage inside, but again theirs was decent. We will return! read more

Cheng Du Restaurant - Chinese Near Me - Westborough, Massachusetts

Food was very good and drinks were great, restaurant is very clean and service was excellent. The restaurant is beautifully decorated and very comfortable, a very pleasant experience! read more

Board of health needs to pay a visit to Chengdu in Westboro. Uncooked chicken, rude owners. No regards for covid protocols!! Super spreader. read more