I was really excited to try Yama Zakura and chose it as the destination for our family outing on a *very* rare date night amidst some really tough times lately all around in our family. The restaurant came very highly recommended from our community Facebook group and came up again at an in-person gathering at work last week, so I decided to book reservations and got very excited for what I hoped would be a really great family dinner last night.
I couldn't have been more disappointed. Let me be clear that this was absolutely, without question the worst dine-in experience I've had both pre- or post-COVID in at least 10 years. Our party of 4 (2x adults, a 4-year old, and a 1-year old) were seated in a beautiful spot and given attentive service after arriving at 5:05PM for our 5:00 reservation. The restaurant was not yet busy with only 4 parties seated. Our waitress confirmed our order, and all seemed well. We should have noticed the high chair we were given was extremely dirty and taken that as a sign that their attention to detail and service wasn't what it seemed. We noted some specific food allergies for our son to ensure certain things were not included in our food, and knowing we were about to hit the dinner rush we had arrived early to get faster service with two young kids.
The edamame and miso soup appetizers were tasty and came out after roughly 20 minutes. By 6:10PM (one hour after arrival), we still had not received any of our ordered main food (caterpillar role, eel and avocado role, hand rolls, sashimi, etc.). Oddly, after this hour, the waitress stopped by to tell us they couldn't separate the sesame oil from one of the entrees (it seemed like this information could have taken a lot less time, but whatever), so I asked if the other rolls had even been started yet and if she could please bring something out for our hungry kiddos. She said they were done and she would rush the others for our now frustrated and impatient children. When the waitress brought out one of our orders (my wife's roll), which was supposed to be served with a warm tempura, and it was cold and soggy - a major disappointment.
When the waitress finally brought over chicken teriyaki around 6:30, it was covered in sesame seeds (one of the severe allergens we specifically requested them not to include), as were the eel and avocado rolls.
When we let the manager know how frustrated we were with our experience and that it was time to pay and leave, she extended a 50% discount on our food. I wasn't too bothered by this, because at least the sashimi we ordered was something I could take home for my mother-in-law who wasn't able to join us. I didn't notice until after arriving at home, that they also mixed up the sashimi order (yellow tail and salmon) and included yellow tail and tuna. They just couldn't do anything right for us last night -- bad and extremely slow service, chicken teriyaki drowning in sauce and with very sparse chicken, several rushed entrees served without attention to allergy details, and overpriced/very mediocre food.
We will not be back. In my experience, the other sushi restaurants we've tried like Bamboo, Oke Poke, Crazy Stone, all within a 20-minute drive of this location, will get our business from now on. I sincerely regretted choosing this restaurant for our family date night. Simply put, it was a very unpleasant experience, enough to make me want to dedicate the time to warn others about how awful this experience was for us all around. read more