My wife loves the kind of food Panera Bread serves but we both liked Paradise Bakery in the old days. Panera Bread has skimpier servings in general, and the Silverdale restaurant is no exception. My salad and soup were both excellent but the helpings were unreasonably small. The cook said soup was "two cups" and the manager said that was company policy and not hers. The other problem we encountered had to do with the cashier ... she was hard to understand in the first place, and with the mask on she was nearly impossible. Employees should be assigned to positions that involve lots of customer communication that speak clearly and are easy to understand. read more

This Panera is not the move y'all. Went in with a pre ordered carafe of coffee. That was good enough, drinkable mud I suppose. There weren't any cups or anything, so I just stood at the counter waiting to be acknowledged so I could ask for some staple items. Two different employees looked at me without acknowledging me, and kept what they were doing. I get when it's insanely busy not making the time to at least say "be right with you" but I've been here two or three times where I'm pretty consistently ignored and I'm just over it. 1/10 recommend mainly because of the Panera name. read more

Completely unhelpful, very poor service. Not what I expected from a Panera. Requires a log on to their website which is no problem (but completely misses the point of Yelp), but got zero help recovering passwords. Don't recommend ordering online. read more

Almost always a missing item when ordering Togo. It's so frustrating when they are so expensive now.

Please put more care into assembly of your food. I want to like BWW as I did before. But your prices are too high to throw nachos together like one throws toilet paper into a trash can. The taste was ruined due to no care going into portion of toppings. Presentation and balance of ingredients matters. Please do better read more

Silverdale WA is a wonderful costumer friendly shop. Way better then some I have been to.

Food is always half ass and they take forever. got a not grilled grilled cheese sandwich.. cheese wasn't even half melted

Our first two visits were completely a waste of time. 2nd and last visit today for curbside order was a joke. We ordered two bagel sandwiches online for breakfast. Bagel type WRONG, cheese type WRONG, sauce WRONG, No sausage, bacon or avocado that we ordered & paid for. All we got was NOT FULLY COOKED FRIED EGG on plain bagel & cheese. They would not remake order because it was now past 11am and they were switching to lunch EVEN THOUGH OUR ORDER WAS LATE! Keep in mind all orders are checked & signed by checker before served - wtf. The manager didn't even offer us something from the lunch menu for our inconvenience. No ownership or attempt to make us a return customer. Just said she will comp the sandwiches in a couple days. read more

Seems like every time I come to this Paneta they are out of everything. Save yourself the time and go somewhere else!!

First off, management is horrible. I used the DoorDash app twice today because I was home sick. I have spent more time calling management, working with a delivery app and the store manager said she didn't have time to discuss my order because of folks in the store. Why just not say delivery orders unless you come to the store are not important. What a joke, why should someone have to take a picture of their order and have an argument about customer service. read more

Panera is a good place to go for soups, salads, bread and pastries. The sandwiches are not something to gush over but not horrible either. The kids LOVE the Mac and cheese and at least one of them will request it every time we come here. There is a drive-through and also a kiosk inside for ordering if you need time to peruse the menu. The tables are someone messy and need to be cleaned more frequently. There is a reward card but I have noticed it takes longer to gets rewards than a few years ago. read more

Panera Bread - Chili lime salad with bacon Mac n' Cheese - Sandwiches Near Me - Silverdale, Washington

See all

I didn't realize until I got back to my hotel that they'd messed up my order on something I'd paid extra for. I called them and the best they could do was mail me a voucher. I don't live near a Panera so this is useless to me. The man I spoke with on the phone did not seem to care at all that they'd messed up my order. Looking at other reviews of this location, it seems that I'm not the only one with a customer service issue. I wish I'd spent my money elsewhere! read more

Who gives a family size of soup with zero spoons...come guys the small little details means alot...

So slow! I waited 30 minutes for a DoorDash order and never got it Bc everyone there doesn't know how to help their customers that ordered online. When I asked for help they looked at me and started talking like it was high school so rude and unprofessional shame on them. read more

Absolutely horrible customer service. Out of everything i tried to order after waiting in line 10 minutes. Then tried another day pre ordered food amd was 15 minutes late. Step up your game! read more

Great fresh salads and sandwiches love the soups and the Mac and cheese is pretty tasty!

We generally love this place but the last few times we've been here has been disappointing. Once we ordered curbside and they never brought it out so after waiting 15 after theme it was to be ready we went in and got it ourselves. The next time the app wasn't working and the drive through was closed. The last two times my order was completely wrong. Today they were out of everything we wanted so we decided to try a pizza. We waited 45 minutes for our food and it was ice cold. How did it cold when we grabbed it the second it hit the counter? So disappointed how far down hill this place has gone. I've been coming here since they opened but I think I'm done giving them chances to improve. read more

This rating is for curbside pickup: I waited for 15 minutes (their designated parking has a 5 minute time limit). Ended up going in to grab my order myself. Not a problem but if you're going to offer curbside, you should be able to fulfill that. Where they have the food sitting is not in view of the employees so anyone can go up and tamper with it or take your order without anyone saying anything. read more

I have been having lunch here lately. Plenty of seating. Lines move very fast. I usually just order soup, I can't really speak too much on the menu. I like all the soup options. Free wi fi is available. The employees are very nice, and friendly. Bathrooms are very clean! read more

Panera Bread - Sandwiches Near Me - Silverdale, Washington

See all

I used to give it 5 because I just really liked my food but the service is so incredibly slow I can't give it 5 any longer. The only reason it isn't a 1 is because the food is still good. They really need to work on their speed, not only did it take 4 mins just to pay but another 6 or so to get my food and then my water which they forgot.... Also they only give out small water... and make you pay 3.00 for a large one if you want it. I find that frustrating too... read more

Horrible customer service! The scrambled eggs were watery and the breakfast sandwich was soggy. Will never go back because of the rude workers. read more

This Friday morning there was only one other customer in the lobby. Three employees were up front when we got to the counter. They start horsing around while we're waiting to order, 5 minutes later they take our order. The customer service was dawdling and rude. In the current environment it's said that anyone can get a job if they want one; from our experience today it looks like Panera will hire anyone. read more

wow! this was a work order for christmas week & glad i didn't pay for it. where's the chicken? the grapes? the filler? that was a terrible example of a napa almond chicken salad sandwich. thank goodness for the cookie and chips, otherwise i'd be super hungry. i've never personally been to panera and now, no reason to even think about going EVER. read more

Panera Bread - napa almond chicken salad sandwich - Sandwiches Near Me - Silverdale, Washington

Awful experience. Will never visit this location again. The staff was rude and did not want to interact with customers. The man behind the counter kept announcing that he was pagan instead of attending to customers. While I was there an Asian lady came in and wanted to use a $3 coupon. The staff laughed at her and made fun of her for wanting to use the coupon. So unprofessional and rude. I also needed a couple of containers to take my food home in. The staff pointed to some lids and told us that's what we had to use. So, I brought my food home stacked in an uncovered lid. Very unprofessional. Will never return. read more

04/11/2022, 09:12AM, Order No: 231306, Cashier: Marian. Silverdale Branch. I ordered an Egg Sandwich, at the service counter inside & stood aside with the only other waiting customer. As I waited, I watched as 2 employees clocked out & attempted to order their own meals. 2 more customers entered & waited patiently until replacement cashiers could be found. One of the Customers, who ordered at the Kiosk, was told the Bottled Teas were unavailable, while the other customer, who only wanted a cup of non-flavored, Brewed Coffee but the dispenser that was empty. She was told she could have one of the other flavors. Eventually, a Manager of sorts came out to help the Employees get their meals ordered & offered to get the plain Brewed Coffee from the 'To-Go' area. My order came out at the same time as the other waiting customer's order did, about 13 minutes after I ordered. Minutes later, in my car, the first bite of my Sandwich was tepid & the last bite had something hard & obviously not of the food category in it. There were 5 employees behind the counter & 2 customers. Really. No Customers in the Drive Through & 2 in the dining area, already eating. Maybe, when they get their priorities figured out, I will return. But its' a BIG maybe. read more

I don't find Panera to be tasty or desirable, but my husband loves their pastries. We have gone in a few times before going to Costco, so our experiences have been consistent. The food is average for Panera - it tastes frozen or like it was mass produced. Nothing about the food screams "fresh" or "tasty." Their commitments to being environmentally sustainable are noble, so I feel like at least we're supporting a cause we believe in. Even if their food is merely "okay." I usually get a half-sandwich and a cup of soup. Honestly, it isn't much different from what I can do at home. Grilled cheese is slightly below average, truthfully, because there is nothing remarkable about it: two pieces of sourdough and American cheese. The broccoli and cheese soup has very little broccoli in it, and that's always disappointing to me. The baguette is probably the best part of the experience, truthfully. My husband really enjoys the panini-type sandwich he ordered. He likes their non-soda beverage options (specifically the hibiscus tea), and he adores the pastries. We return to Panera because it is a trifecta of delight for him. I don't have high expectations of Panera, so these experiences are on par with what I expect. read more

Entered the lobby area with three ladies at the registers, no one willing to look up to help me. When one did take my order she seemed to have trouble working the register as I had to correct her multiple times with what I wanted. I ended up paying for a drink I didn't order because she didn't know how to correct my ticket. I ordered a salad which came with way too much dressing and chicken that had fat left on it during cooking. Disgusting. The eating area had numerous tables that were dirty with food left on the chairs. The only reason I can give it one star is because they have a drive-through where you don't have to experience what you do when you go in. read more

I am a bit perplexed by the price vs. The meal ome receives from this reteraunt that advertises itself as being a rapid pick up, delivery and catering establishment. I have stopped going to Panera solely for the fact that it costs me over $35 to feed a family of three and the menu items the last time i ate were, a pbj sandwich with apples, a 1/2 salad with a frozen coffee and a soup and salad with a sprite !!!! As yesterday was a school fundraiser, i took my kids to show support. Again, I bought a salad. As i had been rushing and had no time to eat last night, i saved my salad to eat today at work. This is the salad i was going to eat today. As you can see one might be a bit torn about eating a salad that has black wilted lettuce. Not impressed. I gave two stars as the service at the window is mediocre and the effort is there to try. Apparently their kitchen staff is lacking on the effort. read more

See all

I'm so disappointed with this place. Half the time I order my food is sloppily put together. Today I have a huge piece of dried apple core in my salad and my tomato mozzarella flat bread was flipped upside down and all the compote they put in it was in the bottom of the container so when I picked it up it all fell out. I had to reassemble it myself. I love the fresh ingredients but stop ruining them with your half assed plating. And in case you chalk this up to a busy time of day, it wasn't it was 6:50pm and I was the only one in the drive through. read more

We had issues with door dash, they didn't have one of the drinks on the DD menu but I called them directly and they said they did. Amy helped out so much. It sounded extremely busy and she still made sure our order had the drink we tried ordering tysm amy. she was very straight forward and quick and friendly. Usually every time I call and request anything 100% of the time businesses do not actually do the request even if they said they would. To Y'all other businesses , get ya self an amy. It's such a small thing but it means a lot read more

There were multiple long blond hairs in our sandwich and management didn't seem to care.

Always had a pretty great service from here. Anytime they slip up, they are more than willing to fix the mistake. I love the fact that they have healthy options, that are delicious. Also love the drive thru option. Makes dinner at our house easier on long days. Only thing I can suggest, is that they double check everything with the orders before handing them out-drive thru, or dine in. read more

Definitely NOT fast food. The best thing about this location are the friendly severs....but the wait time and order accuracy had me leaving this location very frustrated! I ordered a soufflé at the register just to have the drive thru server take it...then on the way out, I ordered a pastry at the fast lane kiosks and watched my name appear and disappear from the order board....no pastry. A server noticed me waiting around and got a pastry for me. If you don't really care about what you eat or when you eat, but want a change of scenery this is your spot. read more

Panera Bread - Sandwiches Near Me - Silverdale, Washington

Streak and white cheddar panini came out with just enough meat to cover HALF the bread. When I asked to speak to a manager after being told it's put on by weight, no manager ever came to speak to me. Save your money eat somewhere else. A cold onion sandwich with a little meat, after it was apparent no one cared that i was unhappy with my $9 lunch, was not what I had in mind. read more

Panera Bread - Steak and cheddar panini comes out with more onions than steak. Doesn't even cover the bread, definitely not worth the money. - Sandwiches Near Me - Silverdale, Washington

See all

At 12:24 12/ 27/20 pm we're buying our lunch my spouse trying to used his google pay . He asked Amie why it's not working (she rolled her eyes)her answer is we don't have google pay ( wow) yes you do you even have a sign behind the register . read more

Panera Bread is A-OK. My family loves this place and my kids would eat here EVERY night if we would let them. As it is, it has become our regular Thursday night spot after cello and piano lessons nearby. It's a national chain - if you've been to any other Panera, then you know what to expect here. Great sandwiches and soups and salads. This one has an added bonus of a DRIVE THRU!! (Very dangerous for us) My only complain about Panera is they serve Pepsi products, and I'm a Coke addict. That's okay, the food is worth it. read more

3 1/2 stars really... Fresh yeah.. variety..yes.. If your in the mood for soup and flat bread/pannini.. Hit or miss with certain items read more

Great drive-thru so lucky to have a Panera with a drive-thru, friendly service, quick good food. This Panera is always clean. Fair prices, higher than what you might typically pay for lunch for a drive-thru but it's also better than your typical drive-thru. They have a great Asian noodle soup it's new on the menu very delicious! I'm always a fan of all of the soups and salads, unfortunately if you just want the chicken broth you still have to pay full price even if you're omitting the chicken and the noodles! Enjoy! read more

I'm a huge fan of panera, always have been. However I was just at drive thru and am very dissatisfied with this location. I ordered 35$ worth of food and drinks and when I got home it looked like 15$worth. My group soup was nearly half empty, the two hot cocoas were in grande cups, but the amount of a tall cocoa in one and a little more in the other and that was with the toppings. My sons Sandwich had no spread ( he got the bacon turkey bravo) . The only item that was full was my passion smoothie. This visit is getting three stars and that is generous and due solely to the fact that the manager is sending me a voucher for their shortcomings. She apologized , took my info down and was very kind. She didn't say as to how much the voucher would be for, but I'm going to assume it will cover the soup and cocoas. read more

Panera Bread - This is the cocoa that has a little more than the other. - Sandwiches Near Me - Silverdale, Washington

Very slow service every time and they always forget something. Most recently, we went through the drive thru and they made us wait for almost 20 minutes on one of the sandwiches and then didn't even put that sandwich in the bag. I just don't understand why it's so hard for these people to fulfill a simple order. read more