I'm not sure what's wrong with this Panera but this is my second time being wildly disappointed with their service and the food they put out. I realize a simple avocado toast isn't always exciting and honestly, I wasn't expecting much given my experiences here in the past - but I was starving and this was the closest "real" food to me. The bread was this weird mix of stale and soggy with impossibly tough crust (I'm guessing due to the stale?) and the avocado, while green, had that unique taste of an avocado that's a solid day past its prime. My guess is they mash them up and treat them with lemon or lime juice to keep them green. This definitely wasn't fresh avocado. Sadly. Not related to the food - the toast came in the box shown here but also a giant bag with several forks and knives and napkins. Like they felt a family of four was going to eat this? It didn't make any sense. And finally, just like my other visits the folks working there truly seem like they could not care any less if you paid them to. So many Panera locations are amazing, super friendly staff, amazingly clean and really fresh food - I'm not sure why this location can't keep up. read more

Panera Bread - Sad avocado toast. - Sandwiches Near Me - Silverdale, Washington

I really hate this place....very overpriced and underwhelming everytime....order is messed up over and over again. I just quit going.....its like $12 for mac and cheese they just boil in a bag for 2 minutes..jist go somewhere else...so many local places in Silverdale.... read more

I have given a 5 star rating based on service and food. Of course it's Panera, simple seating, have to go pick up your own food, bus your table, sometimes noisy dining room but we all know that going in. Our counter gal, Chloe, was very nice, answered questions, and reminded us we had earned a treat based on prior purchases. The food was very good, I love great tasting bread, soup, and salad, along with the other baked goodies. I had the Fuji Apple chicken salad (1/2). The lettuce was fresh, green, crisp. It had a-good serving of chicken, dressing, and toppings like walnuts, feta, dried apple slices. It also comes with a side, I chose a small loaf of their bread. It comes warm and with some butter to spread. So good. My wife had potato soup bread bowl. It was a bit small perhaps but good soup and the bread is worth the price of admission. We finished meal with cookies and lemon scone. Top notch. Thanks Chloe and Panera staff. read more

Panera Bread - Fuji Apple Salad with chicken - Sandwiches Near Me - Silverdale, Washington

I order a large bowl of Mac and cheese and bread plus a drink and took about 30-40 minutes, food that is already prepared should not take this long I get it if it's busy and so many staff can work but 30-40 is crazy. read more

Ordered the Baked Italian sandwich. So good! The bread was crunchy, the flavor was deliciously intense. Loved it! I came back the next week and ordered it again. Still delicious! My new favorite sandwich. Love this restaurant! read more

I've only been here a couple of times and once they totally forgot we even existed and the other time it took forever to I get food. I feel it's worth trying again though read more

$15 for cold mush that was supposed to be a sandwich. I waited 10 minutes for a sandwich, even though there were at least three employees back there chatting away over the food. (Chat all you want, just cook at the same time.) No other orders came out in the meantime, so obviously they weren't very busy. I took my sandwich as soon as it was set on the counter. It was supposed to have been toasted. The cheese was (mostly) melted, but the bread did not appear to have been toasted, and the meat inside was cold, maybe under cooked. It also wasn't very full. It did not taste good. I probably shouldn't have eaten it, but I had a long drive ahead and couldn't afford to stop to get something else after buying this. Got through half, threw the rest out. Had a stomach ache for the rest of the day. On top of that, the dining room was filthy - crumbs, plates, and napkins strewn everywhere. Not sure if this is normal for Panera nowadays, but I won't be back. The price is absurd, especially for the horrible quality. read more

The food was very good. The customer service was awful first time we visited a Panerai told us to use a kiosk started having issues was totally ignored when trying to get help finally figured it out. Went to get cups this grey haired worker(didnt see her name)yells at us you get your own cups and hands them to us told her sorry we've never been here before. We didn't know you went and picked up the food yourself asked how we get our food so she yelled at us again and rolled her eyes and asked our name walks away comes back and says your order is ready and points to where the food was. If this is how they treat people here I probably won't be back. read more

I came in as a single diner - ordered the cup of corn chowder, half chipotle chicken avocado sandwich, side of bread and chips, and a drink. Everything came out looking nice and super quickly. Cashier was friendly and food tasted good, thank you. read more

Went through the drive thru just for drinks while out shopping. We came here just because someone gave me a gift card; it's not a place I typically visit. My friend wanted sweet tea and when I asked if they had that, they responded no but could make it for her using black tea which I thought was really nice. My friend stated it tasted different for sure but she liked it. Took about 15 minutes to get through the drive thru with 5 cars ahead of us. read more

Panera Bread one of favorite restaurants, but the guys have been struggling. Not sure if it's staff shortages, managers or what. i ordered via the apt, and it shows a 25 minute wait. I'm the store, only one person waiting, but the screen is out. This is definitely not the panera bread chain i know. As i wait, i can hear and watch the elderly cashier coughing and hacking with congestion. It could be allergies, but in this COVID environment, it makes me nervous. read more

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Wide selections of choices. Free refills. Fast and accurate service. Fireplace adds to the atmosphere.

Things certainly have changed here. We stopped by on 9/26 about 6pm. A female employee was helping a customer, so we stood behind her and waited. When she finished with that customer, she turned and walked away, into the back room. A guy came out and stood at the register, pressing a few keys, but not acknowledging us. We asked him if he could help us with a few pastries. He said "No" and then "I'm not a cashier". Then he went into the back room room. So we stood there and finally left. From the outside, we could see the female, the male and another employee, standing in a circle talking. Wow. Do better Panera! read more

If you have some where to be and want a fast meal! Please do not come to this Panera! My BF and I wanted to get something quick. I mention Panera because I really like their sandwiches. My BF had never been and I was raving about this place to him so he said let's stop by. We arrived at the drive thru at 9:33AM. We had two cars in front of us. By the time we get to order it's 9:43Am. We order TWO sandwiches! We continue to wait. We finally get to the window and pay $22.58 for TWO sandwiches! We continue to wait. They had 5-6 staff members in there, they seemed confused on what they had to do from their facial expressions. We FINALLY get our TWO sandwiches at 10:03AM. 30mins for TWO sandwiches is completely unacceptable! I like their sandwiches but not to wait 30 mins in a drive thru for two sandwiches. read more

Panera Bread - Two sandwiches! - Sandwiches Near Me - Silverdale, Washington

Twice now I have driven an hour due to craving their spinach and artichoke soufflé. Both times they didn't have them and it was only 8:15am on Sunday each time. Not cool. read more

Went here for a breakfast sandwich and ordered the steak and wake sandwich that was suppose to have steak and eggs on it. The one I got had no egg on it!! Morning ruined. read more

I'll never trust Conan O'Brien again! He and Sona went on and on about Panera sandwiches when they were doing ads on their podcast. We kinda love that dude and wanted to believe it wasn't just because they paid him to say how he loves that place yum yum. So for the first time we decided to order from this place, and it helped that they did delivery. Sandwiches arrived quickly. Since they cost about $13 each and the whole rather small order cost us $50, we'd expected something way better than Jimmy John's, and certainly weren't expecting worse than McDonald's or Burger King. The sandwiches were smaller than you'd get from any fast-food joint for under $4, and not half as good. Dang you, Conan! When the disappointment of wildly overpriced bad little sandwiches fades we MIGHT try them once more for the bread bowl dishes which sound like fun, but if those stink too, I'm gonna really wonder how this place even exists. read more

Food was okay, I haven't been here in years and hadn't realized just how much the prices increased. I'd hope the food would have, as well, or at least be on par with where it use to be. It was not. They forgot to give us the bread bowls & cookie we ordered. Rushed through when I asked to go through the bag (it was a big order) and listed everything off so it sounded like it was all in there. (Like she goes '7 pieces of bread, 2 bread bowls.' But she was peeking in the bag and reading off the receipt. I didn't notice these things weren't actually in there until I got home.) I stopped here after a 14hr drive and just wanted to get some decent food. Unfortunately, it left a lot to be desired. The ceasar salad was very bland. The French onion soup was good, albeit hardly any cheese. read more

I used to love going to Panera. They've gradually removed all my favorites from their menu so I haven't gone as much. Stopped in this evening to give them a try. No one at the counter so tried a kiosk. Got through the full order process and when tried to pay the kiosk said sorry this kiosk needs to sleep. Try another. By this time the others were in use. Tried second time. Left in disgust. Congratulations Panera, you've successfully trained me to stop coming to your restaurants. read more

I'm going to be gentle since this is a franchised food chain. My wife and I love Panera bread and eat at multiple locations for Panera often. The positives: -The staff is super friendly and engaged. Solid group of folks. -Relatively quick service at the drive thru. The negatives: -I've had wrong orders at this location far too many times. Once? Okay, people make mistakes. Twice? Annoying, but again we're all human. But three plus times it's kind of a habit. I once ordered my son (a very picky eater) a kids Turkey and cheese. We got some sort of chicken panini instead. Things like this happen far too frequently. -THE PORTIONS. Now this one is hit or miss and I assume is a direct reflection on who is working at the time. I'll order a "whole" salad (usually my go-to) and it'll be a half salad or less. I'm talking about me paying $50+ for a family of four to not only get wrong orders, but only partial portions. The portion issue is a little more consistent than the wrong order issue. All-in-all it's a fast food chain. Granted you're essentially paying restaurant prices or more for convenience, but at the end of the day it is a fast food chain. The Silverdale location isn't the best location if you're a Panera fan. Sorry. read more

Panera Bread - Teriyaki Chicken Bowl - Sandwiches Near Me - Silverdale, Washington

If I could add another 0.5 star to leave 3.5 stars I would. The food is good. The service is good, too, but leave some extra time if you come during the lunch rush hour. As a note the "breakfast only" items are not clearly marked. After we discovered the ciabatta, chicken, and egg sandwich wasn't available we decided to get the Frontega Chicken sandwich. This was good! Warm, tasty, and enough for us to share. We got an apple as our side and that was a bit sad, so we'll get the chips side next time. read more

Panera Bread - Frontega Chicken Sandwich - Sandwiches Near Me - Silverdale, Washington

Enjoyed lunch out yesterday ! Frontega sandwich with a side salad of the poppy seed and chicken . Husband enjoyed chicken sandwich and steak sandwich with Mac and cheese. We got home all the food was perfect and put together well . The service here is always friendly and kind . We love going here since they package the food so well and prepare it cleanly ! Thank you ! read more

Ignoring customers is not a good way to keep them. We have noticed the quality of food along and certain products have been missing entirely due to shipping shortage but we still like Panera. However, on a recent visit we noticed a lack of customer service. In fact, we noticed a total lack of recognition. My spouse and I needed time to make our food selection. When we made our decision, we moved forward, stepping up to the counter. Now, we had been in the building about 5 minutes, and no less than 3 employees had been close enough to not only see us, but to say something, anything, to a pair of customers. We received no "hello". No, "We'll be right with you". Nothing. One employee was stocking pastries, another ringing up her lunch at the register. The third was delivering food to another guest. They were busy, so we gave them time. But at some point, there was nothing left to do but take our order. Except that the two employees behind the counter both turned away, still not saying one word to us, and found something else to busy themselves. Given that we were invisible and unwanted, we decided to leave, and we did. read more

I love Panera but today I went and my "half" salad was half of a half. With just hardly any nuts or chicken. The dressing wasn't even half way filled in the container.The service was extremely slow but friendly. Im really disappointed in them. read more

Panera Bread - Sandwiches Near Me - Silverdale, Washington

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Currently sitting at Panera. My daughter wanted to eat here for her birthday. We are at Panera BREAD and they are out of BREAD bowls for the soup. They should rename the company to Panera PLASTIC BOWL because they have plenty of plastic bowls. read more

Panera Bread - Plastic bowl vs bread - Sandwiches Near Me - Silverdale, Washington

I'm giving Panera Bread a 3-star rating. I was debating on whether to give a lower score because I think their food is extremely bland and boring. I have never had anything at Panera Bread that I could say that I have truly enjoyed. The primary reason is because they do not season their food at all as far as I can tell. However, the deal is, I do very much appreciate the concept and philosophy in which the owners and management have built this business. They deserve big kudos and to be celebrated for their focus on pure nutrition. When I learned that they where the first restaurant to publicly post the nutritional value of their food, prior to any of the other food chains doing so, I was impressed. Learning about how they handle ingredients so they are providing fresh and clean food to their customers was truly eye-opening, and a huge plus plus for this Corporation. All that said, I still don't like the food because it's flavorless to me. However, I do eat a fair amount of Panera Bread meals because my colleagues usually order Panera salads and sandwiches for big functions that we have where we need food brought in. For those of you who prefer bland food, and I get it that there are many people in this world that do, Panera Bread is healthy and nutritious and good for you. Oh, and, I have always found the customer care and service to be very good at the restaurant. So for those reasons I recommend it for you, even though I don't eat Panera Bread food unless I have to. read more

Panera Bread - Sandwiches Near Me - Silverdale, Washington

Friday February 3rd, 2023 at 7:43pm: I ordered half BLT and they wanted to charge me over $14 for it. Once I asked why they are asking the price of full for half they said "I only have worked here for a few months". They could have double checked the price easily but they didn't. I said: "Thanks, Have a wonderful night" and left without buying the sandwich. read more

Still have not been disappointed by this place, food is great, staff is friendly, online ordering has some bugs.

Just received my order and have been on hold now waiting for a manager for over 10 minutes and counting. Woman who answered the phone was extremely rude and refused to give me her name. Problem with order and you can't speak with someone to correct? Seriously? They literally finally got on the line (not a manager) and I was informed that they didn't care and it was how the served things. Poor service. Poor delivery. read more

I've been on a soup and salad binge with Panera this past month. I always place my order online and it's ready in less than 5 mins. That's what I love about ordering from here. My go to is the pick 2 soup and salad with a slice of bread and butter with the hibiscus drink and I have a perfect lunch or dinner. With all this rain in the PNW soup is awesome. Broccoli cheddar, tomato soup and chicken noodle is my go to. read more

This place no matter when or what day it is, it's by far the slowest place. At any given time you are watching the young team just stand around and talk. You tend to wait on average about 20-25 minutes for an order. I witnessed this evening two employees just talking about the time of the year and other things. It really is disappointing considering this is a quicker healthier option in comparison to something fast related. read more

This Panera location is really great. It's extremely clean, the service is great, and our food never takes very long to come out. I do consider this a fast food establishment... And if I have to choose to eat fast food because I'm on the go, this is usually my first choice. I love that they have tons and TONS of healthy options. Their soups, sandwiches, and pastries are all awesome. It's also an extremely vegetarian friendly establishment. LOTS of choices! Did I mention that they have great choices and many of them? I love how consistent Panera is... I love that they are making an effort to change the face of fast food. I love the choices, I love the service, and I love the warm feeling in this establishment. read more

Panera Bread - Pick 2 Combo : Tomato Mozzarella Sandwich and Vegetable Soup with a Baguette! - Sandwiches Near Me - Silverdale, Washington

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Friendly cashier - wait time for a half sandwich 40 minutes. Don't recommend if you are in any kind of hurry

Friendly staff, which is a positive. Wrong orders, which is obviously going to be negative. Myself and two other customers were given wrong orders. How is it that you have 15 people working and no one can get three orders correct? Blaming Covid I'm sure is the easy way out. read more

Came to this location for my online order in November worse food ever. Besides the fact that I asked for NO horseradish sauce because I am allergic and they put it on my supposed steak sandwich. Supposed because it had two pieces of steak. Got bread bowl but no soup ordered 2 got one. Grilled cheese had some type of milky substance on it. So called to complain and was given a credit. Came in tonight decided to eat in restaurant with credit and paid difference for the rest of the meal. Figured we'd play it safe and eat meal here. WRONG! Food came to table. Daughter's soup and grilled cheese was ice cold didn't recall her ordering Gazpacho! We asked for a redo so then they brought back the grilled cheese sandwich but never came back with her soup. My soup in bread bowl was lukewarm and pizza was cold which tells me our order was sitting for awhile. Probably because staff is too busy horsing around laughing and dancing with one another instead of paying attention to their customers needs and manager on staff doesn't really seem to mind this type of behavior. My daughter chose to not have me ask for her soup preferred to go home and have a cup of ramen. I asked for a container for my cold pizza to take home to reheat and this is what I was given and when I asked for two because the entire pizza would not fit properly into the container they stated only one per customer. I will never waste another dime in this restaurant. I have been to Panera Bread locations from coast to coast and never have I had this type of experience. Don't come here, save your money. Oh and before I forget my daughter also ordered apples and she received brown apples. .99¢ apples at McDonald's are 100% better quality. Very sad PANERA! read more

Panera Bread - Take home flat bread pizza container - Sandwiches Near Me - Silverdale, Washington

I go to Panera a lot but this Panera served me a bbq chicken sandwich what was still cold to the touch on the inside. Absolutely unacceptable to serve cold food for that price. Says something about the management when there's so many bad reviews but they do nothing to try and get better. read more

I always get the orange scones. Delicious. But today I got the last one and it was over baked, brown and dried out. When I asked for a refund the guy behind the counter had the nerve to ask if I had taken a bite out of it. Plus the floor was littered with wrappers. I also had to stand there waiting and waiting fior him to give me my drink cup while he gawked and laughed at two employees who were loudly complaining that there were no more cookies. Then the manager ignored me when I asked for the refund and barely apologized. I will find another bakery. So unpleasant. read more

No on the grilled cheese. I had my first one yesterday. For 7.99 I thought I'd get more than barely toasted bread with half melted processed cheese slices. I'll stick to making these at home. read more

Panera Bread - Grilled cheese sandwich - Sandwiches Near Me - Silverdale, Washington

My wife loves the kind of food Panera Bread serves but we both liked Paradise Bakery in the old days. Panera Bread has skimpier servings in general, and the Silverdale restaurant is no exception. My salad and soup were both excellent but the helpings were unreasonably small. The cook said soup was "two cups" and the manager said that was company policy and not hers. The other problem we encountered had to do with the cashier ... she was hard to understand in the first place, and with the mask on she was nearly impossible. Employees should be assigned to positions that involve lots of customer communication that speak clearly and are easy to understand. read more

Completely unhelpful, very poor service. Not what I expected from a Panera. Requires a log on to their website which is no problem (but completely misses the point of Yelp), but got zero help recovering passwords. Don't recommend ordering online. read more