My experience here has been the worst mainly because I had to check "Becky" (Devin the GM at the Panera Bread restaurant in the Riverside Plaza) it was so insane especially coming off of lockdown and feeling good about finally eating IN a restaurant. I thought the $30+price for one whole sandwich, one-half sandwich, and mac n cheese, a side of mac n cheese and chips, and an iced coffee was a bit much but I didn't complain until I got my food. When we got the food we noticed how skimpy the portions were. We didn't eat it and decided to get my money back (I felt like, I could better use the money at the grocery store!) Becky (Devin) was called over to process the refund. Instead of offering an apology, or maybe a "How can I make this experience better for you next time?" Devon loudly comments about the food being wasted but that she was sorry the food would be thrown away. Now, mind you it's 12:30 (lunch rush). We were embarrassed and humiliated. We left but returned minutes later because her actions DID NOT sit right with me. I proceed to let her know that the experience was humiliating and that my business did not need to be broadcast across the entire restaurant. I let her know she was loud. Her response to me was...and I quote, "I am a loud person, that's just who I am." Well, damn! A lot of people are a lot of things but at your place of employment, you're the General Manager AND with a customer. especially, a customer who had a not-so-good experience and she added fuel to that! Devon showed no empathy at all as if she did me a favor by giving me back my money. So, my next call is to the corporate office from the phone number she handed me on a sticky note (no business card) and she made a point to let me know she was the GM. She is so wrong for that position. In the climate, we live in today, Patience, Professionalism, and Empathy should've been what was delivered. read more

Don't get a bagel today they can't toast them.they need to get them fixed.a toasted bagel just tastes better. Poor management. read more

Looks like another eatery has succumbed to cutting corners with food quality. I ordered a full size Cobb salad and customized it. The salad ingredients were terrible. Lettuce that looked soggy and old. Overstuffed my salad with spinach (an add on I made), the hardboiled eggs tasted like they were stale, the dressing was literally watered down, the pickled onions were so cold like they had just been defrosted (blech). The only decent thing to eat was the apple. I can say, however, the customer service was great. I had used the app to order, the customization was correct and the people working there were helpful. However, I need the food to be edible as well. read more

I go to his Panera at least once a week, this is the first time I ordered a "fruit cup" for an additional $1.99 as part of my order. I shouldn't even have to explain why I'm unhappy with what I paid for. I would have taken it back if I hadn't made it all the way to my office before noticing. read more

Panera Bread - Sandwiches Near Me - Riverside, California

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Not sure what was going on today at Panera. Long lines with one register open. There was no regular coffee in the pot, they brought us Potato soup instead of clam chowder, no silverware, told to use plastic with the soup, the Clam chowder was watery and couldn't find any clams in it, roll was burnt and lettuce in salad brown and wilted. We were there about 30 minutes and still no coffee so asked for a refund. Oh and one of our plates was chipped...Won't return. read more

They really can't get your order right. This morning, I ordered a bacon and egg sandwich and got no bacon. Last time I went, I ordered a chocolate chip bagel and was given a cinnamon bagel. The time before that, I ordered a warm baja bowl and it was missing avocado. Regularly I checkmark no utensils or say no utensils but have utensils provided to me. When I was in there today I heard a member of the staff saying they were "going to show *other location* who the best staff is" - I'm unsure about which location you mentioned ma'am, but they almost certainly have a better staff than this location. I really wish this location was better since it's so prime and close to me. But it's honestly horrible read more

The service here is terrible. Multiple times coming here and it seems like the folks taking the order is not paying attention. I keep giving this place a chance but this may be the last time. read more

The food is mediocre, overpriced, and worst services. They take too freaky long to make a sandwiches which are already messy afterwards and they consistently forget to deliver my drinks -- or they just get my order wrong altogether. I tried to call the customer service to speak to a manager but no one picks up the phone. Understand that if they get your order wrong, or items are missing from the order, there is no way to get a refund from the website or by calling the local business phone number. You just lost a customers and my business. read more

There is a Panera Bread near where I live, and I have been to it many times. I'm not a big fan of Panera Bread, but I can usually find something there that is at least okay. While on the road and looking for something relatively quick, we stopped at this Panera Bread location. I remember Elite Yelper Marthie D. talking up the macaroni and cheese, and I decided to get it with a half sandwich. I got a turkey sandwich on toast with cheddar, sun-dried tomato and a chipotle sauce. The sandwich is supposed to come with chicken, but the server thought they were out of chicken (but it turns out they had both chicken and turkey). I opted for the turkey since I've never been that impressed with the chicken at Panera Bread. The sandwich was okay but definitely not something to write home about. The macaroni and cheese which had a creamy white cheddar sauce was pretty good. Nice pasta and a flavorful cheese sauce. For a quick and cheap place, it was pretty good. Tasty chips also came with it. They were also featuring a special where you could add a dessert for 99 cents. I added the apple Danish (which I've always liked there). The apples and cream were nice, but the pastry had gone soft. In terms of value, it was a pretty good deal. I think the total before tax was about $8 for the half sandwich, chips (you can also get a baguette or apple), macaroni and cheese (you can also get a side salad or soup), and the apple danish (cookies also available). This location had a very large dining room. And unlike other Panera Breads I've been to, they bring the food to your table. Outdoor dining is also available. Parking is free (large shared lot for the shopping plaza). read more

The baked goods are pretty darn good. They also have some good bagels, but the help always seems disoriented. I mean they don't work well together. And management isn't much better. You stand around and wait to be helped. I used to come more often for coffee and a bagel but got tired of the poor service. Sometimes they have a line pout the door and the staff looks confused and dazed. A few times I ordered a pannini, it was just average. They pictures look great, the product leaving the kitchen looks poor. read more

My wife and I recently dined at your Riverside location, and the experience was less than stellar. MyPanera Number: 203326890159, and your website stated you offer power bowls, the restaurant did not. When we expressed our concern regarding the lack of accurate information the cashier explained she could still make it, it just wouldn't appear that way on the receipt. We thanked her for accommodating our request and kindly waited for our food- this was Sunday march 1st at 10:04am. When our food was brought to us, we were presented with a sandwich, and the server stated very bluntly-that we weren't charged for it so there was nothing she could do. Calmly, I expressed my concerns and what had transpired with the cashier, and she took the sandwich back and requested my power bowl. 30 minutes later, no food, no follow up, and no power bowl. When I took my concerns to the expo team, they explained that they no longer make power bowls and that they could make me something else-thanks for telling me! My wife had finished her food, and I was not in the mood to wait for another order, I requested my money back which the manager complied with, but didn't even apologize for the poor service. For someone who frequently visits your restaurant I must say, even McDonanlds offers better service then what I received yesterday. I do not feel I will ever return on my own volition, and will elect to go to Corner Bakery next time. read more

This restaurant brought us some warm, delicious food. I am very pleased with this location and it's service! The atmosphere is wonderful and the service was exceptional. The cleanliness could be improved just a bit(maybe a sweep or a mop? The floor was a bit yucky) read more

Caught a movie matinee this afternoon with a friend and of course hunger struck afterwards. Panera's is a short walk from the theater. The counter "kids" were just delightful.... Helpful and very cheery. Great service. Our food arrived really quickly, no complaints there. My friend order the French Onion Soup and sandwich. The soup was so thick it was like hot pudding, (lacking the "finish"...large crouton "lid" and melted cheese)--but she ate it all---didn't look appealing to me at all. I had a turkey avocado BLT. The "inside" of the sandwich was yummy. Huge pieces of real carved turkey. But the BREAD.....it was cold, (I mean refrigerator COLD) dry and not real appetizing. I peeled off the crust and left it. Almost impossible to bite thru! Like I said: good - friendly fast service..and the inside of my sandwich was great. Sandwich and small drink...10.75 read more

Will never go back!!! The Line was almost out the door with only one cashier working. Then I got my cup of soup I ordered (which is $7 for just a cup!) and it was cold. I asked someone working there if I can get hot soup and he told me there is a microwave to warm it. I couldn't believe it! You mean to tell me I ordered a CUP of soup for $7 and I have to put it microwave myself!!!!! And when I got it out of microwave I almost burned my hand taking the cup out and not to mention that microwaves are bad for you! Oh and btw the bread I got with it was cold as well. Horrible service! read more

I come here a lot since I work at the Plaza. It's a great place to pick up a tasteful healthy meal here. Whenever I come here, I always do the Pick Two special. I get the smoked turkey breast sandwich with an Asian sesame chicken salad. NOOOOOOM. So gooooooood. I know I could make that turkey sandwich myself at home, but I'm a lazy. Hahaha. That Asian sesame chicken salad is the freaking best salad ever. You get this ginger sauce with lettuce, crispy wonton strips, cilantro, almonds, chicken, and some sesame seeds. It's soooo good. As for breakfast, their cinnamon crunch bagels are heavenly. The service here is always pretty fast for the crowds they get here. I never had a problem for them being too slow. There is free wi-fi here, which is a handy dandy plus. read more

Went in to get a breakfast sandwich. It was supposed to come with scrambled eggs. They gave me that over easy egg patty. I hate runny eggs. I called to ask why they did that. They said, "We ran out of scrambled eggs." That's it. No one wanted to explain that to me beforehand? They didn't even offer an apology or solution. I had to ask for a refund. Afterwards, I didn't even bother because I didn't want to deal with them again. Horrible customer service. read more

I came in with a friend and ordered a salad. She ordered after me and got her soup in less than 10 minutes. Mine was not ready until 15 minutes later. She said they are making it now. 10 minutes later i asked to speak to the manager. The lady wrote something my friend and I couldn't understand. Would not summon the manager and said my salad is ready - 25 minutes later as there weren't that many customers before me. I asked someone else to get me the manager. The manager wasn't very communicative nor was she sympathetic. Told me to wait. Waited nearly 10 minutes. She never returned. A couple of employees were nice, but that lady and the manager - their behaviors were unacceptable. Later that night my other friend asked to eat at Panera Bread. I told her I don't think so with the unpleasant experience I had. Very disappointed especially with the manager. read more

I had my first visit to a Panera Bread today. It reminds me of a big Starbucks, but with sandwiches. The sandwich I ordered was okay, nothing special - maybe too pretentious not enough content. The soup was excellent though. 2 stars for the sandwich, 4 for the soup. 3 seems fair. read more

I come here quite often with family and friends . The environment is great along with the people . read more

Panera Bread - Sandwiches Near Me - Riverside, California

I've been many times before, and it's always the same low, poor quality. I had a gift card so I felt compelled to go..Today, I tried the Turkey Avocado BLT... It's as if someone scrambled together all of the ingredients, and then used a spoon to scoop everything onto the thinnest, soggiest excuse for "sourdough bread".. All yours for only $8.50.. Oh, and microwaveable bacon.. You stay classy Panera.. read more

Panera Bread - Turkey, Bacon, Swiss, Croissantwhich! - Sandwiches Near Me - Riverside, California

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Love the food. I like the chicken avocado cobb salad with BBQ ranch dressing. The french onion and broccoli cheddar soup are really good. The bagels and orange scones are a must. Service can be a little slow and sometimes the line is almost to the door. Order ahead if you can. Don't be surprised if you have to wait during lunch. read more

I have been coming to this Panera for the past two years. If there was another Panera within the vicinity of Riverside, I would DEFINITELY NEVER come back to this location. Never fails to disappoint me. Dining in or to-go the incompetent workers never seem to get my order right. I don't think it's too much to ask for for a couple pickles or to have my apple sliced. So I learned to always check my bag before leaving. On this occasion, i checked my bag and didn't see my nicely wrapped pickles, so I went back to the bar and asked the lady if she packed my pickles. Only to my surprise when i get home that they are in fact NOT THERE! MAYBE you shouldn't be back there having a conversation with everyone when customers are standing in front of you waiting for their food. Not very professional. read more

I like this Panera Bread, well I like them all. I love soups and sandwiches, and their ingredients are so fresh. It's in the Riverside Plaza so there are a lot of other shops and restaurants around to go to. There is a parking lot which fills up fast but usually I get a spot fairly close. I would give it a five except for two things. Their condiment and drink area always seems to be dirty, and wet, or just not stocked and organized. Also they do not have enough staff to process orders especially during peak lunch and dinner times. On more than one occasion I have opted to go elsewhere like to Wendy's or Chipolte when I see the line is almost out the door and they have 1 person working the counter. They will wait forever to add another counter person. But all in all a good place that I enjoy going to. read more

I've been to Penera bread a few times. Really good food I must say. It's a little bit pricey but he has a nice atmosphere inside and outdoor seating. The pasta taste really great,And the sandwiches and soup are all good. Only negative I would say is the piece of bread that you get With the meal this a little hard.But if you like hard bread it's perfect. I just took mine soup. :) read more

Panera Bread - Dining outside on the beautiful day at Panera bread. Broccoli and cheese soup and Alfredo pasta so good - Sandwiches Near Me - Riverside, California

I haven't been to Panera in a while, so we decided to go tonight. My husband got his wisdom teeth pulled a couple of days ago, and wanted something soft to eat. I ordered him the Alfredo tortellini, and I wanted to buy my favorite asiago cheese bread(super soft) They only had bagels and pretty much no loaves of bread. So I settled for bagels , which were rock solid(didn't know till I got home) When I received my husbands tortellini, it was in a large bowl, but the portion was very small(for $10!!) this was a to go order, so imagine my shock when I got all the way home!! What a waste of money for 4 "rocks" and a bowl of air. I definitely won't be going back!! Shame on me for wanting a break from cooking, and having someone else do it!! I have learned my lesson. Next time I'll just cook it myself!! Also, on a side note, I don't know why they don't make loaves of bread for the dinner rush?? If you don't get in there early to get one, then you are out of luck!! Super disappointed!! From the looks of the yelp posts and star rating, I guess I'm not the only dissatisfied customer. read more

Got to knock it down. I haven't been to Panera in a while and returned today for lunch. During the summer everything was fresh and delish, but now that they keep the same menu the food just wasn't great. I got the mediterranean veggie sandwich (shame on me for ordering out-of-season veggies) - the cucumbers were shriveled, the tomatoes had an awful texture, and the hummus tasted off. Luckily I had gotten it as part of a You Pick Two, and the Caesar Salad was alright. Also, it used to be 99 cents for a cookie if you got a sandwich. Now you need to get a drink too. Ripoff! I'll still give Panera three stars since it has decent seating and is a step up in quality to the Vons in Riverside Plaza. read more

Panera Must-haves: Thai Chop Chicken Salad [A-], Spinach-Artichoke Panini [B] Skip: Wontons on Thai Chop Chicken Salad Panera is a great place to go to if you are looking to have a healthy meal. Most of the menu consists of entrée's that are less than 600 calories. The bakery isn't that impressive. Most of the pastries are dry and lacking flavor. Food: B+ | Service: B+ | Selection: B+ | Experience: B+ | Overall: B+ read more

Typically I am always content with the quality of the food at Panera. However, Customer service at this location has been 50/50 so far with me. To be critical manegerial staff lack any sense of friendliness. The cooking staff seem to have it together though, so kudos to them! Prices are high for the small portions of food though. Its Really not worth here often. read more

I love going to PB! Great selections when it comes to food, treats and drinks. I enjoy coming here for any meal and it is usually clean to sit down and eat in. This location is in Riverside Plaza. So, when you are done eating you can definitely do a little shopping!! Employees are friendly and the food never disappoints. read more

only 3 stars??? sad face =/ guess people didn't get the service and/or food i got... =D Definitely worth the occasional visit. I USUALLY get their chipotle chicken..omgahhh...soooooo goooooddddd...if you haven't tried it yet..please do!!! you don't know what you're missin out on!!!! juicy chicken with some tomatoes and of course their own chipotle sauce...drool* now that i think about it..i havent been able to come back in a while...*mental note to self* Soups are pretty good as well...nothing AMAZING there, but if you ARE in a mood for some hearty hot soup with warm freshly baked bread...mmmm...panera's got your back on that one! service...aww...the times i've went, there were these new employees that they were showing the ropes to..so cute..hahahaha they had big 'ol name tags that let everyone know they're new and ultimately a little slower than the others..hahaha but i didn't mind! they all greeted me with bright smiles that allowed me to enjoy my meal thoroughly with a smile on my face as well =D environment was nice and bright. A very good place to enjoy a sandwich and read a book. =D and oh..did i mention how good the bread was? hahahaha omnomnomnom read more

Whats not to love.... Fresh healthier food at a resonable price. I wish I could sum up this review with that. But ill go on to say the employees are always in good mood and the place is always clean. My only gripe is that whn they dont have the proper beesd they will substitute one with out asking me. Like im not gonna know the difference between my tummy french baguette and some crappy wheat roll...haha. Also, I love that this location opened up sme wireless kiosks. Im all for speeding up the process!! read more

Update April 2019: Peew! Where is the nasty odor coming from? Gross! It smells like ripe garbage. I will not eat there again until the stench is removed. How can it be that the manager would allow the stink to be there all week? No wonder the place was nearly empty today. Earlier review: My order was wrong. I ordered a sandwich with chips, no pickles. I had to check the receipt because the cashier missed the no pickles. Missing: chips. I ordered a drink with no whip. Got whip. I like this place, but they need better accuracy. Also, what is with zero cashiers? And the only cashier on duty leaving to take a personal call? The cooks and servers are great. The new cashiers,not so much. read more

Came back with a coworker so he could try one of their sandwiches for the first time. The line reached all the way to the door, but it went down really fast, which is nice. I decided to be adventurous and ordered a bagel, the asiago cheese bagel. They ask you if you want your bagel toasted and if you want any spread. The bagel was delicious and so was the frontega chicken panini that I ordered. I heart panera. read more

THE BEST PANERA EVER! What great service! Service service service. Even on a super busy day. Thanks for making it special!

The tables are very dirty , it takes a long time for someone to clear the table from previous customer. Placed order for quick pickup someone else took our order!! we ordered so that food would be ready as soon as we arrived. - nope had to wait twice as long as if we had just placed the order at arrival. read more

I like Panera and the food is good. But what the heck when did it become so expensive it was $70 for my family of 4 just for soup and salads???!!! That is insane! read more

Artisan bread, Yum! Everything is freshly baked daily. Awesome bagels and Specialty spreads! At the end of the day, the bread they dont use is donated to the local fire dept, who bring it on over to the hungry. I la-la-love this place. Yes, it's a tad pricey; $7 for a whole sandwich + side but honestly, I love the sandwiches here. Fave: Italian Combo (for those who like meat) on Tomato Basil Bread, Greek Salad, and French Baguette. Free Wi-fi and Panera does NOT make you feel weird for hangin' out all day long here. read more

i love Panera bread!! it's one of my favorite things about going to town to town....finding a panera bread! I always get the chicken salad sandwich with cinnamon raisin bread. just thinking about it makes my mouth water. hands down the best chicken salad sandwich i've ever had. i've looked elsewhere and I can't find a good comparison. It is a bit pricey, but for the awesome bagels and specialty breads/spreads it's worth it. LOVE IT! read more

I love the soups and salads here! It can be a bit over-priced but my tummy was satisfied and that's all that matters. :)

I really do like Panera and their healthier options. While it may take longer than drive thru foods, the freshness is really worth it. Many times I've called in orders for my office and also for my family on a busy night. Why only 3 stars then? Unfortunately in the many years of ordering takeout, they invariably mess up an order. We tried their new rapid order app and while it was prepared quickly and ready to go at pickup, you guessed it...another messed up order. When someone is ordering additions which cost more than the standard price, someone should be checking. It's frustrating so I would advise anyone ordering takeout to check your order before you leave, each sandwich one by one. The food really is great but not getting your sandwich as you ordered it is disappointing. read more

Panera Bread - This turkey sandwich missing mayo, spicy mustard, tomato, onion, cucumber & avocado. Son's turkey sandwich was missing cheese. - Sandwiches Near Me - Riverside, California