The service here is probably one of the worst I've ever encountered. Our food was over 25 minutes past the time it was supposed to be ready. In all it took nearly an hour to get our food. Completely unacceptable! Do better, Panera. To top it off? The food was cold and subpar. What were they doing for an hour? They didn't add the pickles to the sandwiches on the side either. read more

I still love this location, and all of my precious review stands: the food is delicious, the customer service is friendly and fast, it is clean, and possibly the most comfortable spot to hang out in the winter when you're looking for a cozy spot with a fireplace. However, I am changing my opinion from 5 to 4 stars based on price alone. The prices and quality of the Panera chain in general have gone up and down respectively and it has become far more of a special treat kind of place considering the quantity and quality for the price you pay. read more

Panera Bread - Yum. I want to eat this guy! - Soup Near Me - Norfolk, Virginia

I love the 21st street location the staff here is always free and accommodating m. They also love the help if you're not too sure what you want. But my go to is the tomato soup. It warms my soul. read more

Panera Bread - I love their tomato soup - Soup Near Me - Norfolk, Virginia

Great fundraiser for the American Cancer Society yesterday! Great manager and staff. Thank you all so much! read more

Super friendly service when we placed our order at the counter. We sat by the fireplace because it was a very cold day in November. Our food order was ready within minutes. My only complaint is that the restaurant felt like it had absolutely no heat on at all. It was freezing and pretty uncomfortable to linger and enjoy because of the cold temperature inside. Other than that, our service and food were great. read more

Food is very bland. If you really wish to go to Panera, go to the one on Colley Ave. It was a waste of money to be honest. read more

Panera Bread - Broccoli Cheddar Soup and Toasted Frontega Chicken. From The one on colley avenue. - Soup Near Me - Norfolk, Virginia

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First bite of my breakfast sandwich and I found some kind of wrapper INSIDE the sandwich, almost causing me to CHOKE ‍ Spoke with Danny (manager), who expressed that he would give me a full refund and also send out another sandwich. So now I wait, will updated soon. Update: Danny did send another sandwich, but I specifically asked in my first order for EXTRA chipotle aioli sauce. After speaking with him, I did ask that he added the extra chipotle sauce on the side. Do you think I got it??? No? The second sandwich was much more dry than the first. Nah, this isn't it read more

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I get it's Panera... but legit, making a salad is not hard. Legit a teaspoon of dressing, forgets the cheese altogether... pretty much lettuce in a bowl. Friendly workers gets the stars. Food, yeah this chain has gone to shit. It's been about 5 plus years since I tried a Panera. Maybe 10 years from now will yield a pleasant surprise read more

I said I'd never come back here after my last bad experience, but I was craving their chicken noodle soup & Blueberry muffins. I ordered and paid online for curbside pickup. I also ordered a cranberry orange muffin & 2 cinnamon buns. The pickup was smooth & the staff member was friendly. I appreciated the ability for me to stay in the car because it's so cold Outside. This experience was much better. So, I'm updating my review. read more

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Mrs Karen front counter was so helpful and sweet to my husband and I. This is our first time trying Panera bread and it was really good! Expensive yes lol but good. Thank you Mrs Karen for being patient and walking us through the menu with multiple choices! Nice sit in area and very clean dining read more

Panera Bread - Caprese chicken melt and Caesar salad - Soup Near Me - Norfolk, Virginia

Just went there ordered a chili soup and a salad ranch chicken messed it up and gave me a sandwich instead after paying for this on ATM debit card they wanted to problem so they refund me the money and charge me double for the meal they told me fall off in a few days so if I was on a budget, I would've been screwed stay away from this I don't know what they're doing. read more

Had their New Mexican Street Corn Soup yesterday and it was so delicious. Paired it with a sandwich and it was so good I could've ate a bigger bowl of soup and skipped the sandwich. Just the right amount of spice with it as well. read more

Panera Bread - Mexican Street Corn Chowder with tortilla strips - Soup Near Me - Norfolk, Virginia

I always have great experiences here, this location has super accommodating staff and fast service

I love the booths at this location as they are near windows so you get plenty of sunlight. I don't care for the parking lots as much as they don't connect but this area is fairly crowded with businesses. The food is really good and fresh. I frequent this particular one often as it's closest to my home. Next time I'll bring my iPad since there is wifi and it's never really crowded in here. read more

Panera Bread - Love how they display the beverage of choice sugar fact! - Soup Near Me - Norfolk, Virginia

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My mom and I visited this location for the first time today. It wasn't busy at all. I went to the kiosk to order the food /drinks and our order was ready within a few minutes. We ordered the two entrees with a side. My mom stated that the half turkey sandwich that she had was a little dry and she have ordered a soup with it. I ordered the half Mediterranean veggie sandwich and it hit the spot. read more

The employees are so so friendly all the time! The yummiest Broccoli Cheddar soup ever and I love the Cinnamon crunch bagels. Their hazelnut coffee is always really good. Great place to get free wifi and have a meeting with someone! read more

NO CLEANING! I don't know what this location is thinking. Even when it's not a pandemic tables should be wiped down and cleaned after customers leave. The place was a mess, trash and crumbs and dirty tables everywhere. We were waiting for our food for 30 mins. and in that whole time did not see one employee out from behind the counter, cleaning or anything, even as people left. Irresponsible and just gross read more

Panera Bread - Soup Near Me - Norfolk, Virginia

Clean, friendly Panera location. The bowl I ordered tasted fresh and tasty. I would purchase this bowl again. Plenty of parking next to Panera Bread. The bathroom was clean. The waitstaff acted friendly and provided excellent service. read more

Panera Bread - Soup Near Me - Norfolk, Virginia

Just a great neighborhood place. The workers are nice and the bathrooms are clean thank you

This place is a community melting pot and a great place to eat delicious food, drink coffee and meet with people. I have made this a weekly spot and I have not been disappointed each time. Here's why: 1. Great coffee! The dark roast is my favorite and they are really good about making sure it is always hot and fresh. If you tell an employee that it is not, they will brew one immediately! 2. Kind staff! The staff is welcoming and cleaning tables regularly. If they recognize you as a regular, they stop and say hello. I really enjoy how this place is a community! People know each other and are kInd 3. Yummy food!! We've recently made this place as a treat for our kids. The kids menu is delicious! And of course, the adults! I really like the "order two" option. Salads are my favorite! Then if you feel up to it, you can't go wrong with the baked goods!! This Panera is located in Ghent and some seedy people can come in, but the staff is really kind in making sure they are ok and ensuring they aren't bothering guests. There are many Starbucks cafe around but the community feel can't be beat! The parking can get crowded during the lunch hour, but you can park across the street - think parking is limited in some parts of Ghent. Thank you and keep up the great work! read more

Found a chunk of meat in the middle of my veggie sandwich. For foods that can make a person severely sick, restaurants need to take dietary restrictions more seriously than this. Appalling. The food isn't good anyway. I just needed a quick meal but never again will Panera even be an emergency meal. read more

The Panera on West 21st Street is a consistently decent fast food restaurant that doesn't sacrifice quality and taste for speed. Equipped with a full bakery and digital menus that allow you to customize your order to the most minute detail, Panera is an inviting spot for many young people to relax and study, largely due to the free WiFi, comfortable seating, and relative privacy of the booths. For a chain restaurant, this Panera is very clean with a friendly, engaged staff. As mentioned earlier, all of Panera's many sandwiches can be customized. In terms of beverages, the restaurant offers "craft" drinks such as blood-orange lemonade and prickly pear hibiscus fresca, all of which are low calorie and absent high fructose corn syrup. The soup selection is top notch, with their tomato bisque and broccoli cheddar being personal favorites. For a name-brand restaurant that still delivers with taste and quality ingredients, this Panera is a great option. read more

I'm done with panera. 1st it was the quality of food going down. Then it was the bad portion sizes. Today it was the 20 extra minutes to have my meal prepared that made me late for work. Followed by the 10 minutes it took to cancel my order when I knew I was going to be late. Poor management. Do better. read more

This is the third time my order was delivered to the SAME WRONG address and each time, just like this morning, when I call about it I am meant with excuses and a redelivery if I want it. As a long time customer and someone in customer service, I am quite understanding of the pandemic; however, I gave copious notes and instructions on how to locate and obtain access to my building, not to mention my phone number is listed; I dont find this acceptable, and I am yet again disappointed and frustrated. So far, ive been waiting 13 min on my redelivery that I was told would take "5 minutes," especially considering I am a 2 minute drive from the store. UPDATE: the screenshots are from my second delivery attempt...also, i specifically requested "NO CONTACT," and of course, after he texted, "here," i went and opened my door for retrieval and he was standing right there with my sandwich and coffee. So yeah...pretty frustrating. read more

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My job let us order whatever we wanted so this was my delicious pick. I love Panera Bread. The food is worth the order wait. I will definitely be returning to try everything on the menu. My pick two was perfect. read more

Panera Bread - Soup Near Me - Norfolk, Virginia

I ordered a bacon egg and cheese sandwich and Hazelnut coffee for breakfast. This location is pretty cool because not only can you order at the counter but if it is really busy you can order at the kiosks. Of course you can order on the app as well. My sandwich was pretty good. The croissants are different now. The only thing. The coffee is behind the cream station so it took me a while to figure out where to look. (Emphasis on I had not had my coffee yet) All in all a good trip. read more

Unlike the other people here, I don't have another Panera to compare to. I can only say how good I thought it was in comparison to other places that are comparable. This is what I saw. A seemingly magical bakery of delicious goods with plenty of sitting space and many people at the cashiers to help you with your order. Parking is tight since they share a lot with many other popular restaurants especially during lunch and dinner. It appeared to me that most of their food was fresh; all of the pastries looked plump and hot. I decided to get a turkey artichoke panini. Given that I am already a panini fan it wasn't too hard to get to me to like it. But almost as soon as I ordered it, they had already prepared my sandwich. It was hot, flavorful and just sinfully delicious. I will continue to update this review as I eat there more but from my first experience, this place deserves 4 stars. read more

Hats off to the staff and management of Panera on 21st Street! You have managed to provide safe, fast, pleasant service of excellent food in the time of Covid. Thank you for always wearing masks, maintaining physical distancing and doing your part to slow the spread of Covid-19. This nurse is proud of you and will keep coming back! read more

This location has a pretty large parking lot and additional street parking in back near the tennis courts. They're pretty on-point with prepping orders because it can get really crowded around lunch time in the middle of the work day with students, residents and local folks who work around here stopping in for lunch. I've visited one other time before but on this trip I had the Thai Chicken Salad with a veggie soup and bread with a green tea. I also shared a half oatmeal raisin cookie with my friend. YUM. The cookie was soooo delicious. The Thai Chicken salad was good - but had a little too much spice in the dressing for my taste. I'll stick to my favorite from now on I believe, the hummus chicken salad. I love that Panera has fresh baked goodies with healthy options light on carbs and calories. it's a great place for me to grab something on the go without feeling guilty. read more

Love this location. Food is always quick and delivery comes rain or shine. I got delivery today of chicken Caesar salad and potato soup. It was very filling and great for a cold day in the office. I only had one problem with delay and the manager fix the situation. I will continue to order from this location because their customer service is excellent. read more

I practically lived here during my pregnancy. I generally hate turkey, but I still find myself going to the Sierra Turkey again and again. Mac & cheese... Oh my. French onion and chicken noodle soups are the best, and the sourdough bread boules are great. Breakfast is less than mediocre, but that's the fault of the Panera chain, not this location -- while some of the items are good (I've never felt full or satisfied after breakfast here), the price tag leaves you sorry you didn't just go to a diner. Stick with bagels and cream cheese so your expectations are met. Coffee is always tasty though. read more

Good: I love the food and the staff at this location are very friendly. Bad: I found a piece of plastic in my soup. If you want to order soup I advise you to eat slow and be cautious. I understand that the soup comes premade and all they do is put it in a pot and warm it up but you would think the least they could do is make sure the plastic stays out of the soup. read more

Panera Bread - Tonight I ordered broc/cheddar soup and got a surprise piece of plastic...so disgusting! - Soup Near Me - Norfolk, Virginia

I order faithfully from this store and I normally have absolutely no problems. Today I placed an order and it stated it was delivered at 4:35 pm. Granted I'm working in a retail store, so I would see and know if it were delivered. Mind you it's 5:22pm. I call back to the store and the GM (Jaime) explains how door dash works. I already understand this, however; it's not my fault your company uses them. As a GM you would think she'd understand my frustrations, but she tells me I don't have to explain customer service to her and that door dashers sometime don't deliver their food as if that's my fault. So I'm done. I was a faithful customer. And as a GM you need to speak with your company about who delivers food instead of trying to be right. Highly upset and still hungry. read more

Quick service for lunch and great friendliness at the ordering counter. Pick 2 is my favorite for half salad or half sandwich or cup soup choices. Plus if you have a My Panera card (free to sign up for rewards for purchases)... January is get a free bagel a day all month long. Check them out even if it is for a latte and pastry... they are baked fresh daily and oh so yummy. read more

Ordered on App for pickup at car...lovely server brought my incomplete order ( missing 1/2 of order) . Called and was assured item was on its way. It arrived 40 minutes later. Delivery driver was very nice. The salad was most Romaine lettuce with very little of other ingredients. read more

I've always generally had a great experience at this Panera, except this time. I went in and got a half a sandwich and what I got was the most disappointing "sandwich" ever. They weren't busy, yet was like they just didn't want to take the time to me an actual sandwich. I know it doesn't look bad in the picture but it's smaller in person. I also got a bowl of soup and they gave me a cup. I'll definitely be back this evening to complain and get everything corrected. Nothing like spending $13 just to have a meal messed up in a day where they have two customers read more

Panera Bread - Soup Near Me - Norfolk, Virginia

Boy oh boy has this franchise gone downhill. Selection limited service minimal and prices thru the roof $4 and up for a three bite cinnamon braid $6.0 for a cookie. Turkey Club aka turkey bravo terrible tasteless bread and skimpy amount of bacon and well turkey tasted old. My mom salad though was nice size lite on feta cheese but too heavy on dressing guess should have asked for it on side. I should have put all back in bag and gone back for refund but was tired and hungry would not feed the contents of sandwich to a dog ended up eating leftovers instead waste of $26 I think they've been resting on their reputation and please don't think COVID has anything to do with this..If you hire the right people and set standards and hold staff accountable to produce quality then will have positives result Panera gets an F for failure to deliver read more

Horrible horrible. ordered a sandwich with bacon, egg and cheese. I didn't receive bacon, only a half of a piece of egg with lots of pepper. Sandwiches were cold. Noticed Panera Bread has increased prices on food, but the food and service isn't up to par. read more

Not very happy right now. I missed panera breakfast menu, all they had were 2 burnt quiches and they expected me to buy one for $4.29 tax not included. The nerve of these people. read more

Awesome breakfast! Fast delivery time and friendly people working there! Price is good too! Only 3$ delivery fee