Panera is as Panera does...and this Panera does just fine. I've been to probably 6 other Paneras in my life and this one is consistent with all the rest! Not necessarily any better, just the same. I always get the meal with 2 half-items (e.g. half sandwich and half soup) because it seems like the best value (but still isn't that cheap--around $7), and my orders have always been perfect the 4 or 5 times I've been here. Both lunch and dinner have been equally as good. All my food was hot and tasted fresh. I personally like the Sierra Turkey sandwich and french onion soup. If you like fresh (albeit commercialized) bakery items, this place has you covered! Plenty of cookies and other pastries as well as some breads. On top if that, they have other items that I would never get (e.g. smoothies) but might be good if you're in to that kind of thing. The atmosphere here is also very nice: plenty of booths, several 2 seater tables, and some large tables for groups. It also doesn't get too loud (except maybe at peak lunch times). My one complaint here (aside from the prices) that make me take a star off is the sometimes not-so-friendly customer service. Don't get me wrong, not all employees here are unfriendly, but many have been in the past. I think another yelper, Gwen D., said it best: "This place is my safe lunch haven, where I know I will always pay at least $10 and leave happy." read more

Awesome breakfast! Fast delivery time and friendly people working there! Price is good too! Only 3$ delivery fee

Food so so, easy parking. Service was ok. Much better places to eat in Ghent, I love their teas and the Frontega chicken is always my to go! read more

It's Panera and this location maintains the same quality of food. The service is good and as with other locations, it's gets busy. I also just discovered they have tea! read more

Panera Bread - Soup Near Me - Norfolk, Virginia

SO YUMMY! The Mac and Cheese is amazing. GET IT!!! I order a Mac and Cheese with a baguette and a lemonade everytime and it never dissapoints. The service is awesome and very quick. If you like bread and mac and cheese I suggest the bread bowl it makes it 10x better. You should get the mac and cheese. If I was on death row my last meal would be a Panera Bread Mac and Cheese and theres no que stion about it. If you like leftovers I'd suggest the large cause there is nothing better than waking up in the morning and realizing that you have leftover Panera mac and cheese from the night before to eat for breakfast. YES BREAKFAST. Their mac and cheese is so good for any time of day. If you are ever depressed you should go and get a Panera mac and cheese. :) read more

Panera is panera.. I've been here more times than what I would like, but I have to say, it can be a great spot to do uninterrupted work. Especially in the colder months, along with their french onion soup in a bread bowl - big yes! read more

Made a order a week ago on the app. Driver never brought drink, spoke with manager who advised it would be on next order. Ordered again today to not receive my drink again. Spoke with manager immediately after ordering online who stated he would advise driver. Never told him. So a week or so later I just get my apology and refund. Who cares it's a drink under $10, I do. Time I can't get back money I can. Had to call another line just to get to manager smh time wasted. read more

A solid chain restaurant, this particular one is no exception. Friendly staff and decent amount of seating. I ordered the Mediterranean Chicken Salad of the hidden menu (http://mypanera.panerabread.com/articlestips/article/access-into-paneras-hidden-menu/) that was fresh and really good. Not a whole lot of seating for groups over four people, but you can figure something out. Nice place to meet for lunch. No surprises. read more

I love love love Panera, but I do not love this location. My issue with the location has nothing to do with the service but everything to do with the cleanliness. The bathroom is terrible, but you would never know unless you use it. Once you're in there you're asking yourself did I order from this place. That is my only issue with the place. The food of course is great and so is the service and speed. But two stars for a bad bathroom. read more

I have always been a fan of Panera bread! I love their food and desserts! The sugar cookie is my favorite no lie. I hate that they ask me if I want a pastry for $.99 every time because I always want that cookie lol. I really like this location as well very clean and nice. read more

I have always found this Panera to be good. The staff is friendly and relatively efficient and the food is always consistently good. I have a three-Panera rotation depending on the day and where I am heading and this one is in that rotation. I generally stick to just bagels and coffee because I have always found the breakfast sandwiches to be underwhelming. That isn't just this location, that is Panera in general. If you want a bagel or another pastry for breakfast, Panera is as good as it gets. As for lunch, I love Panera lunch where the variety steps up quite a bit. So, definitely go for lunch and dinner. read more

I take full advantage of the rapid online ordering even when I plan on eating in. My office is just about 10 minutes away from this location. The convenience of that service is so valuable that I will chose Panera over other places downtown. The parking is just ok. They are doing some work on one part of the building limiting parking even more, but if you just have to run in and out its not too bad. The food is always just so-so for some reason. I don't know they are too busy to handle with care, but my food always is presented better at the beach locations. Other than that it's exactly what you would expect from Panera. Clean, convenient and affordable. read more

Panera Bread - Half turkey sandwich and half strawberry poppyseed salad - Soup Near Me - Norfolk, Virginia

I'm a fan of this place - for one thing they have free WiFi and I LOVE free WiFi. They also have great salads, soups and sandwiches. They also have a section of bagels and different kinds of breads you can get, as well as desserts. Coffee is also an option here along with sodas and juice. They have breakfast, lunch and dinner. One of my most favorite things at Panera is the the soup bread bowl. I love getting the vegetable soup in the bread bowl on a cold winter day. Yummy! This location is usually packed, it's close to ODU so I think a lot of college kids go in there to use the WiFi and write papers/ do homework. This is a great place to just relax and have a good and healthy meal. read more

I have to admit, I'm definitely a Panera addict. This location doesn't disappoint. I've never had any issues with food quality, value, size, etc. I usually end up getting the Asian Sesame Chicken Salad and a random sandwich and it's always just right. When I need a quick meal, this is the place to go. read more

Worst Panera I've been to. I've ordered twice from here and both times they have messed up my order, the second time I've ordered here I had asked for two simple add ons and they forgot both. Last time I order my food from this location. read more

Let's just say their chicken caesar on three cheese is the best sandwich there! Their chocolate chipper cookies must have crack in them because I cannot resist them as I'm ordering. Great place for lunch! read more

Thank you, Mr. Jon Lewis for being so friendly, fun, and efficient at taking our order!! Fantastic service!!

Panera is always a great fall-back place. When it comes to a quick and comforting lunch, who doesn't love soup and sandwiches! I must admit, I fell prey to the awesome lobsta rolls and had to chill out from ordering them because I was spending way to much $$ on lunch! The staff is wonderful and food has always been good quality for the price. read more

Never seem to go wrong with the food here. I always get a sandwich with a salad. Someone posted that the portions have gotten smaller and I think that they have. The food always comes up extremely fast. Not sure how they do it. One thing I noticed on this trip is that for 2 adults and 2 kids, our bill was something close to $40. That sort of gave me some sticker shock. I dont think I will be bringing the kids here too often if I have to pay that much for mac and cheese. I didnt have any problems with the service. It was on a weekday around 6 pm and the place wasnt that busy. In addition, it appeared that they were cleaning out some of their older pastries and the cashier gave us an entire box of scones. That was very nice, but it killed me because my wife and I are trying to lose weight! Still it was a nice gesture from the company. The sandwich I typically get is either the smoked ham and swiss or one of the turkey breast ones. The bread is always fresh and the portions are just right. I just wish that it was a little cheaper. If I get soup, I will get the cheddar broccoli, which is very good also. The wifi there is nice also. Lots of students were working on papers in the place. It is a good atmosphere to do that. read more

Went to Panera bread this morning was so disappointed ordered a cinnamon crunch with egg white spinach avocado it's always so good but when I got to work at 7am opened it up I was so mad called manager she act like it was nothing takein it back when I get off work it was so burnt it was a mess so they rolling like that now and they are not cheap yes it's going back the girl that made it should be shame she wouldn't eat something like that going post it on face book so they can see it there page read more

Panera Bread - Soup Near Me - Norfolk, Virginia

For a Panera, this place is pretty good. Go there enough and you'll become a regular, and you'll feel more genuinely welcome than some other restaurants in that shopping center. The bread and bagels, of course, are quite good, as long as they aren't too plain. It's not a New York bagel or a Yorgo's bagel, but it's pretty good for the price. Menu has become less underwhelming, as they have added a ton of new varieties to the menu nationwide(?). The You-Pick-2 is great if you want to try something new, and I personally recommend trying one of everything on the menu at some point: most of the food is very good in general. The staff is excellent compared to other Paneras in the Hampton Roads area. Employees in general are attentive, and the managerial staff is welcoming and friendly. Which is how it should be. But for a national brand, this one stands out. read more

My daughter and I come here often as it's her fav restaurant. We always get great service, but today Calvin really went above and beyond! Thanks for world class food and service, Panera Ghent! read more

I love it here! I can completely concentrate on my homework. The autumn squash soup is freakin amazing. The staff are very professional and courteous. I never have a bad experience here. read more

Panera Bread - This Autumn Squash Soup will make you want to slap your momma! - Soup Near Me - Norfolk, Virginia

It's Panera, so you know what to expect with the food. This review is a shout-out to the staff. We arrived on a stormy day when just about every other business was without power, we took refuge on our long road trip at Panera. With our cabin-fever toddler, the staff was super friendly and compassionate. They were warm with the babe and super helpful with their service while we were there. Thanks for the family-friendly everything! read more

Food is always ready I'm a timely manner, very clean plus relaxed atmosphere. And the wifi is excellent read more

Panera Bread - My favorite tea, brewed perfect every time - Soup Near Me - Norfolk, Virginia

Very little chicken salad on the chicken salad sandwich. Bravo Turkey Sandwich was also made wrong! Called back and spoke to LeAnn, the Manager and she was not interested in my complaint. She did not offer to remake the sandwiches. She also would not give us her Manager's phone number. Horrible customer service! We will never return to Panera Bread! UPDATE Received a call from Crystal another Manager and she quickly and satisfactorily resolved my complaint. Crystal understands customer service and that business is built on repeat customers so, she reimbursed me for the order yesterday and replaced the entire order today. We are now satisfied customers. read more

I ordered a bagel on the app and paid. When I got to the store, they were out of the bagel. Instead of apologizing, I was told to pick a different bagel. I did. When I got home I found the bagel completely burnt. read more

Panera Bread - Yum - Soup Near Me - Norfolk, Virginia

As you can see I always order EXTRA Gorgonzola but I never get any extra and this time it was so bad it's barely any at all. Please add an option to add stuff on the side so it can be on a measurable cup like the dressing cup. read more

Panera Bread - Soup Near Me - Norfolk, Virginia

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Horrible horrible customer service. Got harassed for not wearing a mask and did not even have a chance to fix my coffee. Never will I come here again. read more

Awful. Bagels were doughy and not cooked. Cheese on hubby's sandwich was not done. Sandwiches for breakfast are lukewarm at best. Beware!!!! read more

I judge a place particularly critically on how they handle a situation when things go wrong. Two weeks ago a group of us ordered take-away lunch from this Panera-- a combination of sandwiches and salads, mostly. When we came back home, I opened my watermelon feta salad to see that chicken had mistakenly been added. As a vegetarian, that was a particular problem and I was certainly a bit annoyed. I called the store and was connected to a manger really quickly. She apologized profusely, was extremely helpful, and promised to make it right. And she did. Not only did they comp us the whole order, but she also sent her driver right out with a brand new salad for me, as well as a few cookies "just to say sorry". I got my new salad speedy quick--not even 15 minutes later-- and it was delicious. Great food, and despite the initial mistake, great service. Thumbs up to the manager! Visit this Panera! read more

In Brief: good food, skimpy portions, repellent customer service. I used to go to this Panera with my wife often. We don't like fast foods; they're not healthy nor are they tasty as the food restaurants like Panera can provide. But this restaurant is starting to cutting corners. In particular, they've begun to provide less and less soup per portion. On this occasion, I ordered a quart of soup. The employee at the register was helpful and cheerful. The person filling the order filled the container three quarters of the way full and proceeded to begin instructing another employee that that's how full it needs to be from now on. I asked him to fill my container; $11.14 for soup should get a full container. He refused. I insisted, and he informed me that he could "get a manager for me so he can tell you the same thing." I replied, "Yes, get me a manager so he can tell me the same thing." The manager indeed tried to tell me the same thing. I told him that I'd paid for a full container, and expected a full container, not 3/4 of a quart. I said that they'd started shorting the containers of soup lately, that we have had to watch out to make sure we don't get shorted. Instead of making things right, he treated me to a lecture about portioning. Quite frankly, I couldn't have cared less about it. If he had taken another ten seconds to condescend to me about the "room they leave at the top of the container" I'd have demanded my money back and never returned, but he instructed a different employee to fill it "this one time," and informed me that he wouldn't be able to do so again in the future. This is infuriating. Does Panera want repeat business or would they prefer to earn a bad reputation? We've been happy to be repeat customers, sending our friends their way whenever they're looking for a new place to try. Panera is my wife's favorite restaurant in the area... it was, anyway. This kind of 'give-as-little-as-you-can' treatment has been turning us off to returning, and the "customer-is-always-wrong" attitude displayed the last time we went was really the final straw. read more

Pretty standard Panera - consistently good food! I would have given more stars but the front of the restaurant was pretty dirty for first thing in the morning. I've been there twice this week and also had a pretty poor customer service interaction with someone who's an "Associate Trainer". He was pretty rude and disrespectful. I contacted corporate regarding my interaction and they were very great about listening and using it as a learning opportunity. read more

This place is great. The wait times are on point and the food is always as good as I hope for. ...except for today. Today the Mac and cheese noodles were a bit over done but, that kind of thing happens. For as many times as I've been there, one instance of imperfection is nothing to bitch about. To be honest, it didn't stop me from eating the entire side. The staff there has always been friendly and I've never felt like any request has been a bother. Steak and cheese paninis is where it's at for me. I'm a little sad they've already switched out the summer corn chowder because it was very tasty but, if anything, it'll keep me from eating so much of it that I got tired of it. I need to try the challah bread but whenever I see the sign they're either sold out or it's on my way out. My only other complaint is that they're not open later. I would much rather have Panera when I have to eat a late dinner than settle for fast food or having to cook. Love this place though and specifically this location. I live between greenbrier and downtown and I always choose to take my chances with a tunnel just to come to 21st street. read more

I really like Panera yasssss the Cinnamon Crunch Bagel is yummmmmmm, I really like their cookies too but not the smoothies; their smoothies are not very tasty to me. The staff is wishy washy and sometimes you get an attitude but the delivery drivers seem to be very pleasent. read more

Best service I've ever had at any restaurant before. The manager was amazing and accommodated my friend for her salad. The cashier lady also was very nice And was very social and telling us about Panera and their cinnamon buns. Best service hands-down check it out you won't be disappointed five out of five!!!! read more

I have been to this Panera 4 times and every time I go, the food is nicely prepared and the service is friendly. The prices are reasonable for what you get and I won't disparage a chain restaurant for being a chain restaurant. What I eat there is often better than what I get a independent places for lunch with fresh ingredients and many healthy options. My only complaint is that the places needs a little cleaning and sprucing up. Maybe it's just overdue for some renovation, but the hall going back toward the restroom is scuffed up and I usually wind up at a table where I am cleaning the seat from crumbs before I sit down. I know they do bread and crumb-producing products, but it's still a pain to always have to clean your seat off. read more

Never had a bad meal there. Never had one memorable enough to make it cross my mind when trying to decide where to go to eat either.

Ok Panera. I dig your food. My favorite is the tomato and mozzarella...but you gotta lay off pushing the My Panera Card. It is just too annoying. I've started to avoid you now. My wife even got one, and now every time we swipe it, we get a laundry list of all this free, fattening food that I have no need for. So we traded one annoying diatribe for another. I think I'm gonna start wearing headphones when I order so I won't hear the endless My Panera Card saga. read more

I love that I can order my food AND pay before I even get to the store and it's ready for pickup by the time I get there! Im in the military and I typically order for my whole work center and everyone uses their own payment method so I can just enter them all individually into the app. The Panera at 21st St in Norfolk VA always puts all of my order together in a huge bag. They always know what to do when I order! Thank you and I love you guys! read more