Terrible service. Employees not happy to work there. Waited for 20 minutes for my order and employees gave me attitude as if it was my fault. not coming here for a very long time. Either there's no manager on site or the manager doesn't care because the place is going downhill. read more

Where do I start?! The bread is stores in the hallway while worked bump next to it getting orders. It is also stored on racks next to garbage bins. Not impressed, especially after being open for a short time. Will never come back. Which is a same. I rather travel 20 min to middletown ny to goto that panera. Waste of my time. Very upset! read more

Waited over 40 minutes for an order placed. We complained and instead of resolving the issue they just Apologized for the wait and kept bringing orders out for the people that came WAY after us. Super duper slow service read more

So it's says it closes at 9:30, so I get there at 9:10pm and I'm told they are closed. Palmers needs to post ACCURATE information

Last Place on earth I want to be for food (be it bkfst/brunch/lunch/tea/dinner). Went for lunch this morning... spend 10$ and got a small tasteless french onion soup and a piece of melt. wow... outrageous. Never again in my entire life. read more

My family and I always have a wonderful time at Panera but today was extra great! Steve provided amazing customer service. He was so helpful. He kept coming to our table to check on us, got us whatever we needed, and was so courteous to my handicapped mother-in-law. We said we didn't want to take the bread home so he offered us apples as a healthier choice. Steve's guest service was over the top awesome! read more

Horrible! Slow service, rude sales associate and they were out of bread'. Zarion, our server, gets a 5/star rating from us! He went and got some bread for us! Kind, hospitable & accommodating! read more

The manager Bob was fantastic as he brought us a brownie to apologize for our wait which actually I didn't think was bad. He was friendly and keep the place very clean. Easily the best panara I've been too read more

Horrible customer service. Rude, obnoxious, and authoritative. My family and I are frequent visitors but I will never go there again. They don't know how to speak with customers. read more

I use to love going to this location but have since stopped. It is like they no longer care. I got a Cuban sandwich and the pork was awful and rancid. Never told my husband and one day he took the kids out to eat he came back and told me how he had the Cuban and it was terrible, he said the meat had a bad taste. I have gotten a ham sandwich and the bread had the texture of being under cooked. Needless to say I will no longer go there. read more

Amazing service. Great food. (Highly recommend the Mac and cheese). Shout out to Pat for being the nicest and most welcoming server.

The staff is friendly, the food is really good and the wifi is better than most in the area. I meet clients there often and enjoy talking with the counter staff. They always have smiles on and it is a great vibe. It makes up a little bit of the lack of bagel choices in the afternoon. I rarely go with the kids as a quick dinner choice since the kids' choices are pretty pricey. In the winter, it would be nice if they could control the seating area temperature better that is effected by the drive-thru or people exiting using the mid-dining room door. It gets so cold! Maybe put a sign up on that door "Emergency Exit Only" or add heat sources in the seated area. Overall, I enjoy going there and find it is very clean and well-managed. read more

I write this review as I sit in the drive-thru for twenty minutes. There's always an issue with this place. Stay away.

Always clean and not as busy with people as other Panera's. It is very pleasant to eat there for a quick bite. I use it often to meet my clients for work. read more

Husband and I both ordered whole salads, spicy Thai chicken for him and modern Greek quinoa for me. Bowl was brimming and all fresh ingredients, no wilted leafs at all. We've been there twice after walking around Woodbury commons and both times the salads were great as was the bread! read more

last time I'm visiting this location. Employees always seems to have an "I don't care attitude". service is slow, mgr does not care, no napkins, or utensils. Thank god IHOP just opened down the road. Bye, Panera! read more

I've been for breakfast multiple times and lunch once. Place is spotless and always empty. Great areas for seating including outdoor seating, which is nice but needs improvement; ie foliage to make u feel like ur not sitting in parking lot. Service is more than adequate. Food is like any other panera. Recommend. read more

We usually stop here while running errands and last Friday May 4 was our most recent for lunch. Every time we come here we are amazed by the friendly runners and staff at Panera. It's always clean and friendly. Steven I believe was the food runner on Friday! The nicest guy. He was so friendly, helped get our drinks, thoughtfully cleaned our table and even brought back the highchair we used. He was sincere and sweet and watching him talk with all the guests I was amazed. Panera is lucky to have him, customer service like this is way too rare. Thank you Steven, we wish you the very best! read more

STEVE made our experience awesome! He was such a pleasure to be around. I had to ask my husband if we knew him because he made us feel so comfortable and welcomed. I will be back strictly because he was great and made our experience 5 out of 5 read more

Decided to give Panera Bread a second chance...first time there...i found a long black hair sticking out of the side of my Blueberry Scone...this time i went in after working a 10 hour day...starving ...so i ordered a Panini Sandwich...was told to go to the pick up area so i did. This is where it all went wrong...VERY wrong...the young girl behind the counter preceded to make 6 sandwiches...including mine without gloves on...throwing things into the garbage...touching her hair...touching and wiping condiments off her fingers right on to the sandwich...when she handed me my sandwich...i said to her "Youre not really going to expect me to eat that sandwich which you made with no gloves on"...with that she rolled her eyes..laughed in my face and told me how long and exhausting her day was...and how her hands were clean because she had a Holiday Manicure....ARE YOU KIDDING ME!!!!! I went to explain to the manager what happened....and she totally agreed with me that the rudeness of this young girl was unacceptable...then was told to apologize....it was a half assed apology....that she didnt mean...only apologized because she was told to...What the girl should have done from the get go...was to apologize and offer to make me a new sandwich immediately... Long story short...i asked for a refund....and left still starving and extremely unhappy...will NEVER go back there again!!!!! I hope the manager did the right thing and fired that rude girl...she is not the image that Panera Bread should want working for them! read more

Manager was not nice when I called asking for help using a coupon. He seemed annoyed and that's not the right way to treat a customer.

Poor service and filthy. First of all, I ordered a bread bowl and instead of informing me that this location was out of bread bowls, the cashier simply rang me up for a regular soup (which came lukewarm, to make matters worse). I then ordered a drink and she handed me my cup face down on the dirty countertop. The workers in the back were fooling around shrieking and the server was incredibly rude. Food all over the ground and tables and the bathroom was a complete mess. I don't know which manager owns this incredibly poor-run franchise but he/she needs to make serious changes. read more

We were very happy to have Panera open in Monroe. We went @ 3:00 in the afternoon..not crowded..counter service was fine..food came quickly. The problem was the place was dirty,dirty,dirty! I had to brush crumbs off my seat at the cleanest table we could find. The floor had stuff all over..crumbs,paper,straws. Decided to wash my hands before the food came..bathroom not clean. The kids working there were goofing off. Yeah they take your plates away for you but at least wait until the person is finished eating..a worker asked if he could take my plate..I still had half a sandwich to eat! More training needs to be done at this location. Newburgh is so much better & bigger! read more

I like Panera. I've never had anything that I didn't like. My review is about the staff. My fifteen year old daughter and I came here after shopping one night for dinner. The language between the staff, joking loudly amongst themselves, was laced with the F word. It was almost ridiculous in their lack of awareness. I saw two other tables take notice and could hear the couple behind me talking about it. I was even more disappointed when I saw the manager at the register as we left. I know he had to have heard. I would have said something that night but didn't want to embarrass my daughter. read more

Panera is becoming worse at getting your order right, its almost as bad as mcdonalds. The sandwiches at this location are poorly made. Disappointing, go to another panera. read more

Horrible service, from the front counter to when you are seated. Cashiers seem to have no idea what's on the menu, often repeating back to you..."Cobb Salad?" Like they are not sure it's on the board behind them! 40 minute wait today and my soup showed up with no spoon. My daughter's ham and mayo sandwich showed up with cheese and turkey and no mayo. Don't bother! read more

The worst service from employees. Multuple times I've gotten attitude from staff and also waited a very long time for my food to be delivered. I once went there and the ladies room was locked shut without anyone in the bathroom, I notified several members of the staff and none of them made any effort to correct the problem even though there was a line forming. read more

We stopped here for a quick lunch and the staff was super sweet. We had our dog with us and had to sit outside. While we were ordering one of the staff that was on break offered to watch my dog as I went in for a second and had to leave him outside. Then the staff brought our food outside and offered to get our dog water. They were super friendly and gracious. read more

I generally really enjoy the food at Panera and am willing to pay for the quality of the food. With that, I will only return to other locations of Panera Bread. Of the few, unfortunate, encounters with this store, my orders have been incorrect or incomplete. The service is terrible, the store is dirty and I always promise myself I won't return. I sincerely hope that Panera overall will hear this reviews of this location and improve upon it. read more

Been here twice, my first time was over a year ago, could have been 2-3 years, was bad then and BAD today. We were just at the Monroe Location, and this is not the first time I had an issue with your food. I have a Panera card but took it out of my purse as I planned on never going back. My daughter was the one that wanted soup in a bread bowl. To start, it was 10:46 am and she was told they only had two soups made at that time, and that we could not wait for any other soup. Again, told WE COULD NOT WAIT FOR ANY OTHER SOUP. I had the high calorie soup, only because I was afraid to order anything else. I like the souffles, but they didn't have any left. So my daughter ordered a Med Chicken Flat bread. The sandwich was cold, even the bread, they told us they warm up the bread. It was horrible, tasted like sugar was put on it, very sweet. So she went back to school with no lunch. I gave it to an associate and told them it was horrible and they said oh, sorry, that was it. Well thank-you for nothing. I should have stayed with my first decision and not go to Panera PERIOD. I haven't been there in over a year, may even been a few years, but this is the last time for sure! read more

I've been going to this Panera for the last couple of weeks now and they are HORRIBLE. Sometimes I missing my sauce on my sandwich, or They forget to give me something all together! And they are always running out of stuff!!! I love the one in Newburgh. This one is horrible!!!! read more

Worse Panera bread experience I have ever had. TOOK 30 min for food and they lost our order twice. Servers waddled around and literally sat down and gave up. No sense of urgency and the table next to us had dirty silverware which they had to get replaced numerous times. read more

Panera, as a chain, has good food-especially the salads. I come here often just for the convenience-it's the only Panera in the area. Unfortunately, my visits will be coming to an end. The staff is incredibly rude-flagrantly so. Last night, while waiting for an order, a staff member commented to another associate that he was spending too much time making food that was "just take out". There were jokes about mistakes being commonplace-literally they take pride in ruining orders. When waiting at the drive through they often ask us to pull forward so they are not subject to the clock used to measure timeliness. I tried to look up information about an owner to contact, because as a chain there is so much potential, but I think this location might be beyond repair. So unfortunate and disappointing. read more

Waited forever in the drive-through at 1:30pm on a Saturday, when it really shouldn't be that busy. Ordered an Asian Chicken Salad. Got home to find that the salad was simply romaine lettuce with some chicken tossed on top with a couple of wonton strips. No almonds, no sesame seeds, and no cilantro -- all the things that make the salad go from boring to delicious....I won't be going back. read more

This panera was a disaster. There was no where to sit because all the tables were dirty. My card with my order number was removed from my table while I was in the bathroom and my table was taken by another customer. My order was rung up incorrectly, and I overheard the cashiers talking about how they have not eaten or had a break all day. My order took 25 minutes to be delivered and it was delivered incompletely. I could see that many of the other customers were displeased and annoyed with this service. My soup was delivered cold. Very horrible experience read more

Great job to the crew here! Good location, clean.

i was addicted to their mozzarella and tomato flatbread sandwich. omg, the flavor! out of this world! what did they put in it? what was in that dressing? well, i found out because i was either getting a little dizzy and sick each time i ate one, or i was getting really sick, like nauseous. not worth that kind of agita, right? well, it's MSG, folks. yes, panera puts msg in their sandwiches. i know because i get a huge reaction to it. so be warned, if you're MSG sensitive, this is not the place to get your food. read more

place is slow and dirty. we wait 45 minutes for our food before we asked for a refund. manager was no where to be found and the busboy ended up going behind the counter and giving our money back. he replied not to worry because they end up refunding money all the time read more