terrible experience..portions r very small..salad wadnt the best.. i had ceasar salad and flat bread.. read more

Panera Bread is not the healthy alternative it once promoted itself to be. Just like any fast food chain, the delivery item's formula will be equally determined with rations of various ingredients.. Can I say just how boring this is?? Not to mention the wide inconsistency in service. I initially came to Panera for healthy foods. Panera Bread has joined the fast food chains of formulaic mass production that are bland yet far pricier then alternatives. Huuugely disappointing Have a piece of dry bread with your half order of generic, bland soup, and eternally same tasting salad. I May as well have a home blended vegetable juice an replace Panera with a multivitamin and a lunch time exercise walk around the block read more

Literally the most disgusting Panera I've ever been in. It's ridiculously dirty and the staff is AWFUL. The girl taking our order was beyond disinterested in doing her job, she looked absolutely miserable, and she had a poor attitude. We felt so uncomfortable, like we were bothering her by ordering our food. read more

I really enjoy most items at Panera but this location is the absolute worst! Where do I start? I almost never receive all of the items I order and you have to ask for a receipt!? They always overcharge you for your order...but you won't know that because they don't give you a receipt unless you prompt them to give you one. My better experiences here have been dining in. Drive thru service is the absolute worst. read more

I just received my order from Panera through Ubereats and I'm so disappointed. I ordered a half grilled cheese sandwich and a salad, I didn't realize the sandwich was so tiny. Also, someone decided to roll it in parchment paper, not wrap it so it was stuck on my sandwich and I had to rip parts off it. And my salad I got it with quinoa and I saw some in there but they put rice which I did not request. After all the tip and delivery fee, my order was over $25. They only credited me $5. They messed up my salad and sandwich and I'm highly dissatisfied with the whole experience. I've had better visits to other paneras. read more

Throwback to when I was exciting when this Panera first came to this town. They used to be alright but the past two or three years suck. This Panera has screwed me and multiple people I know over countless times. They put soups and Mac and cheeses in the bag upside down at least 2 times to just me. They never have bread and one time they charged us for bread and gave us scraps. They also charged us for a FULL BOWL of soup and we only revived a half of a cup and they didn't tell us they were low. When we confronted them they gave us a watered down version of the soup. Just give me my money back at that point. And my sisters car is ruined from the spilled soup in the bag they gave us that ripped. Get rekt. read more

Panera Bread - Ripped bag. - Salad Near Me - Monroe, New York

only Panera near me and it takes so so long even with a short line.. they forget your food wish it was better!

Worst Panera experience I've ever had. They were out of multiple things and my salad was terrible. I had asked for the dressing on the side and instead my salad was drenched in dressing. Also the interior was messy. Stay away. read more

One of our favorite Paneras: -The best muffins of any Panera in the tristate area. -Steve H. brought our food to us today and was phenomenal. Offering to clean our table, press a new sandwich for us since we ordered a cold version, and helped us bag up our leftovers for dinner! -Great location right by Woodbury Commons off of NY State Thruway/I-87/NY-17/US-6. read more

Very expensive for the quality of food. Got a Turkey BLT it looks like the whole sandwich was premade and kept in the refrigerator.

Panera bread food is Panera bread....awesome. had a weird experience at this one though. I placed my order with Erin, very sweet, very professional. There was an employee behind me that ordered (gym rat). I went and sat down by the pickup window, since I was the only one In there I'd knee it would only be a min. So muscles walks to the chick preparing orders (5'3 dark long hair) and starts telling her how bad Panera bread water is, and instructing her on his order, i.e. no bread etc..., and shortly after gets his food. I thrive on order, scouts bad enough when dirtt civies cut line, but for an employee to ro it, that's just unprofessional...thank you for showing me my self worth and how unimportant you perceive others in your environment read more

There's def a lack of communication between the kitchen and the front because I noticed at least 3 people were told they were getting a bread bowl, myself included, and when when the food arrived they told us they didn't have it so we got extra bread on the side instead. It was annoying because I specifically asked about the bread bowl, otherwise I may have selected something else. With that said, Gary served us and he was extremely nice and accommodating. If it weren't for him, my Panera experience may have been ruined. Thank you for your kindness and politeness Gary, they're lucky to have you! read more

I am a panera fan and been to many locations in NY state. This panera location is close to Woodbury Outlet area and conveniently located in a mall, close to our hotel. We ordered a rapid pickup for two pick twos. We arrived and it was ready. That is a plus. Although there are couple of things that were not great about this order. When we order a pickup, The soup cups are usually put on a holder, to prevent spills. No such holder was present in our box. Also there were no spoons, we had to ask for them. At first sight into the bag, The side breads were thrown into the bag without any covers . It is not nice to have them like this inside the bag, without any cover or just a napkin around them. Lastly my chipotle chicken avocado melt had an avocado that was partial black. This is unacceptable. I took it out and eat the rest but I am not happy that I saw this avocado in my sandwich. Overall, I didn't like the quality of service in this location. Panera chain is famous for accuracy and for me it always mean neat and thoughtful service. At least this is what I got for many many locations and I expect this standard from all locations! read more

Panera Bread - Salad Near Me - Monroe, New York

See all

What's one of the nicest things about eating out ? Not having to clean up dishes afterwards....not every Panera has someone collect the dishes...this one does !!! Bravo!!!! read more

So it's been a while since I dare come into Panera, but I have been back 3 times in the past couple weeks. I must say staff is very friendly and seems to be better organized. The beverage area was cleaner than I've ever seen it and my order didn't get screwed up. One tip: their dark roast coffee is the best and as result, it runs out often. Staff needs to stay on top of brewing. Overall, much better service here. Must be new management... read more

Not sure how they run out of iced coffee on a cold Saturday afternoon ....and then a surly worker says "we don't have any more". Then I have to ask where rags and spray are to wipe my own table, only to be told "someone will be right out". Then of course the same grumpy fuck that said they were out of iced coffee when asked, was the one who brought our food, which despite being bread bowls of soup - were mostly cold. When I attempted to now fill my cup with iced tea instead, of course they ran out of ice. Apparently the staff was very distracted by the fact that this location has a drive through, and they were scrambling to serve it. Ignoring all of us who came inside instead. read more

I come through the drive-thru for lunch and they have gotten my order wrong EVERY single time. Now I never drive away without checking my bag first. Sometimes it's on the wrong bread, or the sandwich has something you requested not be on it, and today the side-mayo was missing. I ordered the ham and swiss on baguette. It's always a crap shoot as to whether the bread will be fresh and crispy or old and chewy... chewy today. The ham (which tastes great) is torn into little pieces for some reason and it looks like they are just left-over scraps. The sandwiches are ALWAY messy and the fillings sparse. For these prices they should pay more attention to quality control. That's what is supposed to set Panera apart, but their standards are more in line with BK. read more

I ordered a fuji Apple salad, Thai salad, broccoli cheddar soup and bbq mac&cheese. I only received two breads & I'm supposed to receive 4 breads. My Fuji Apple Salad was very little and it was a whole salad. Very disappointed in my order. This isn't the first time that this has happened. I paid a lot of money for a good service not for this. read more

Panera Bread - Fuji Apple Chicken Salad -very little with few apples. - Salad Near Me - Monroe, New York

Love panera.. This particular location has a drive thru, unfortunately, it was broken today. So back to the old fashion way of walking inside. read more

Service at this Panera is soooooo SLOW! From the order line to food pick up or table service you'll wait minimum 15 min for you food. By afternoon they're typically out of everything particularly different breads and pastries. I also find that the staff cannot keep up with the stores cleanliness; the soda and coffee areas are always deplorable. It's a shame, but I don't feel like this store keeps up with the franchise's standards. read more

This is one or my favorite branches of Panera ever. I usually dislike other locations but this one has very nice workers. They even catered at my table asking if everything was okay when i've only experienced minimal... and i mean VERY minimal conversation or approaches at other locations. It was very sweet they gave me another piece of free bread and i love bread a lot !! read more

Not bad. Turkey avacado on sourdough was good but I recommend getting the full. The half is pretty small. And I've never had an apple as a side before. That was different. A good healthy option. Strawberry smoothie was ok but didn't jump out at me. All in all not bad but nothing amazing. read more

I was so happy with everything here! soup was delicious! was my first time here I am coming back for sure. The people working here are great especially a guy if I'm not wrong his name is Steve he brought me the soup he was so kind and seemed to very happy with his job which you don't see that very often in other places I don't understand the bad reviews at all but everyone has a different experience a guess just remember the employees work as hard as they can. read more

For a chain, this is a clean facility with friendly staff members who checked on us often. They were out of apples, though. Boo.

So, I have been going to Panera for years and enjoyed their food. Today I got a chicken Caesar salad and I spent more time picking out the wilted and old lettuce than I did eating the salad. I got so turned off that I stopped eating it and threw it away. I gave them two starts because I did rapid pick up and it was ready when I got there. So very disappointed Panera. read more

I spent $12 on probably the worst sandwich I've ever eaten. It was worse than airport or hospital food. Chipotle chicken melt with pink chicken melted on a roll. Going in the garbage. At least their iced tea is good. read more

This place it's ok, they may not always get your order right always so you have to check always. Drive thru may be slow at times.

I decided to take the drive to go to this panera instead of the one in Newburgh. It may have just been the specific day that I went but the whole place inside was almost full and the line to order was long with only 1 person working who was simultaneously doing the curbside pick up until finally someone else came to the register. With the amount of people working in the back you thinknthe food would come relatively fast like at the other location but we were waiting longer than usual. I wasn't complaining since the waiting allowed us to go back in and get a table instead of outside. However, I had went back to just get an extra thing of dressing and the girl was extremely cold and just sort of glared at me for a hot second, even though I was being very polite. I knew i probably would need another dressing but didnt want to go back up to her. It just felt a little unwelcoming. Also the machines for the teas were a little crusty looking in my opinion and looked like they needed to be cleaned. A big clear difference between this one and the newburgh one as well was the lack of hand sanitizer that the other offers throughout. Overall you can definitely tell the quality has gone down significantly. read more

So disappointed, I used to love Panera and their quality. I hope that this is the only one of their locations were they are careless about everything. The person that took our order did not use gloves to handle our utensils and cups after handling money she even gave us our cookie with the same paper that was on the counter, gross! They also messed up the orders giving us food with meat when we requested no chicken Never coming back! read more

The Food was grrrrrrrrrrrrreat. But my seat was near the toilet and it smelt like piss the whole time.

Got breakfast here this morning. Worst experience. The service was deplorably slow...we had to give our order 3 times and then got to the window and the employee said the other employee didn't put it in and took the order again. Got the food and were missing a whole sandwich. Went inside and waited in line for ten minutes till I got fed up and left. Added to all of that, my husband's Turkey Sausage, Egg White breakfast sandwich was utterly disgusting. It was soggy, tasteless, and did not taste fresh. I will never return to this location again. read more

I have tried to give this place chances because the food is good when the order is right. But their service is horrible and please please never go trough the drive thru. I have gone 5 times and all 5 times my order is wrong. Forget chicken give wrongs sides missing items. The worst read more

I'm here at least 3x a week & order food every single time. I'm greeted by the wonderful cashier who already knows I need my coffee or tea ASAP. A mostly friendly environment, with the exception of someone who seems to always avoid our table, once cursed us out very loudly when we complained about the smell of straight bleach (two of us are allergic, and it was making us feel very sick.. but that isn't his problem.), acts very annoyed when he brings out our food, stares, looks like he's ready to start yelling... I guess he doesn't like us? Unprofessional. When I'm there alone he seems more than fine and friendly, but what matters is what happens when I'm also with my team. It makes me very uncomfortable when we have these experiences with him, to the point I feel uncomfortable when he's working. I don't say anything though since we are there most days out of the week, often for a while, just drinking our coffees and eating our food. We love the staff and food. Everything else is fantastic! Those salads... so good!! read more

Panera Bread - Salad Near Me - Monroe, New York

The last THREE times I visited this store, they did not have bread bowls for soup. Always during dinner and always an excuse. "We don't want to throw away product" so they only order so much and then SCREW anyone who comes afterwards. It's a BREAD company running out of bread! Either the Manager(s) or the franchisee or both/all of them do not care to support their own Panera menu. The Manager said to "call ahead first." Call ahead for FAST food, are you SERIOUS? Call ahead to make a trip to Panera's Drive Thru? What a sad, sad joke. read more

The food is always fabulous but, go through the drive-thru because the cashiers in the front are always so slow... I literally just sat down because it took whoever, 15 minutes to ring up ONE PERSON in front of me. Then, she kept getting my order wrong and giving me cold cups for a hot coffee... it's like, pay attention. Now that the food is here, I have like 15 mins to shovel it down my throat. This is why I don't come here on my lunch break so often. They can't get you in and out in 30-45 mins. And that's pretty sucky for a place with a drive-thru. read more

I was eating my Mac n cheese and bit into this piece of plastic. So gross! Never really had a problem here except for slow service but I don't think I'm going back now. read more

Panera Bread - Salad Near Me - Monroe, New York

Half the time my order is correct and half it is wrong. I don't appreciate attitude if it wrong and you make me come back in or drive around. The drive thru orders need to be checked before driving off. It's not that hard of a job so it has to be a lack of care. I wish they'd get a better managed crew in here because the food is typically great just customer service and getting orders right needs major improvement read more

Can't tell you how excited I was to get a Panera down the road. Unfortunately, I most likely will not be returning unless we eat-in and I can watch them prepare my food. They screwed up my take-out order three times in a row. The first time we went through the drive-thru and the girl messed up our order twice. When we lost our patience the second time we had to repeat our order she stormed off and asked another worker to help us. Mind you, we were NOT out of line, but clearly annoyed that she wasn't doing her job. Maybe if she wasn't chatting up her co-workers in between taking our order, she would've taken it correctly the first time. The second and third time we ordered out, we came home to find that an item was either missing or made incorrectly. read more

I previously worked here but have also ate their food and gotten sick because either the food was not properly prepared or cross contamination of foods happened. I would never eat at this location ever again and I'm not writing this review because I worked there. The management there treats their employees like garbage. Also give customers attitude. I hope this location goes out of business. They need to either fire employees and management and get new ones or close this location. They are not professional when it comes to retail at all. I wouldn't go this place if it was the place for a food source on this planet. read more

Terrible service. Employees not happy to work there. Waited for 20 minutes for my order and employees gave me attitude as if it was my fault. not coming here for a very long time. Either there's no manager on site or the manager doesn't care because the place is going downhill. read more