Really bad customer service rude bad management and they don't respect there own team member working for long time an the food Quality sucks...! That's all I said about Panera bread they all the same I work for company for long time an they fire me for bakery Owen temperature lol I will tell all my friend an family stop going to Panera I don't like spend my money when I'm not happy about service I get all the time...! read more

Menu Change! Panera did it again, they took a great menu and messed it up---I assume to improve the bottom line. Panera had always been one our favorite restaurants---not anymore! No more great bakery items, no more of the favorite menu items that we had come to crave. Since they have been bought out a year or so ago they have been morphing Panera into something new---why? Don't mess with a good thing. From talking to the employees it seems no one likes the latest menu changes and they now spend most of their time "explaining" why some of the best items are now gone. We are now joining the others in trying to find a new place to call our go-to place. read more

Great options. Love the salads. Soup is too salty. The desserts are good. The atmosphere is fine. The location is awesome!

Stopped in Sunday morning and they were out of all coffee types. An elder church crowd had descended and wasn't happy... to say the least. The food is great but coffee service often lacking here. read more

I came during the lunch rush and the service was quick and efficient. The food was what you would expect from a Panera bread. If you looking for a quick refreshing lunch this is your place. read more

Panera Management...!!!! Please help your girls out up front at your registers. Poor Taya is obviously brand new as she's so terrified she can't even speak loud enough to hear her. And the other cashier working at 1:50 pm on 12/10/17 has a resting b--ch face that could kill somebody. I get it, it's work and nobody really loves being a cashier but it's taking orders. Pretty easy. Help these ladies smile or even look you in the face when speaking. And even now as I'm sitting inside the store actually eating my food your baker is stocking pastries as she's chewing gum! Seriously.... ?!! Thank goodness I don't live here. read more

I work by this location so had my fair share of experiences either for breakfast or lunch. Yes, there is a parking lot but it is hard to find a spot during these busy times. The staff is very focused on maintaining a conversation with each other opposed to truly interacting with the customer. The food is standard Panera that you find at each of their locations. I find their portions to be large and very caloric, but that is just me. I don't like how they just give you bread with your meal now instead of asking if you want the apple as a healthier option. You will be waiting 20-30 minutes to order if you go in the busy time so make sure you plan accordingly. read more

Date of Visit: 11.23.13 P anera bread has been named one of the healthiest fast food restaurants. A nd, as most franchises are - food and beverage options are consistent. N ot to mention that the Wi-Fi works well at all locations. E veryone should be aware that Mequon is a cute little town with cute little shops... R edonkulously, they have a Wild Birds Unlimited nearby (pinky up, yeeeeah!) N ote, however - that the parking lot for this complex is little, and not so cute. A s I'm sure that during the normal commuter/lunch rush, it can get hectic. B read items here can be deceptively unhealthy if you're not careful. R efills in excess, on sugary sodas can be equally as harmful. E very cup of coffee I had here, including the iced was just "Eh..." A lthough...it should be noted that the customer service here is spot on. D ining at 8pm tends to be more pleasant and quiet. Quickly: Location: 3 out of 5 Wouldn't drive from downtown MKE just to eat here, but I was in the area and needed to kill some time. This location shares the same complex/parking with a few other shops, including a hockey store, which I found to be comically bourgeois. Then I looked around at the rest of the shopping areas, and saw Wild Birds Unlimited. Lemme tell ya - having the resources to feed wild birds and to provide for them is a first world upper middle class hobby. Not in a mean way...but you see what I'm getting at. Don't let that discourage you though - I actually had a wonderful time in Mequon and was treated very nicely by everyone I met at various locations. Customer Service: 4 out of 5 The night time shift people working on the evening that I went all seemed to be engaged with their customers. Albeit, asking for a mug to drink my coffee "for here" didn't require the utmost in interaction, but I appreciated the fact that they tried to make small talk with me. Selection of Menu Items: 3 out of 5 Same as they are everywhere, except perhaps the Panera Cares Cafe where they take donations in lieu of payment (those, I believe...have a limited menu). A plug here to just be mindful about the menu choices. Panera does a good job of listing the calories beside their items - but don't let their string of awards fool you into thinking that everything is equally as healthy. The roasted turkey wheatberry salad? Pretty decent. The big kid's grilled cheese with chips and a soda? Not so much... Cleanliness of store: 5 out of 5 Nice and clean when I went in the evenings. No tables were left dirty, the floors were clean, people came around often to check the garbage and cutlery bins, and the bathroom for all intents and purposes, was well sanitized. Hooray. Quality of coffee: 2 out of 5 I realize that Panera doesn' t market itself as a coffee shop, but the hot coffee here is just "Meh" just like any other location. You could give me McD's premium roast coffee in the same mug and I'd be equally as satisfied. In the end, it probably comes down to expectations, i.e., if you think you're going to be getting a Colectivo quality cup of coffee...well, you should probably just go to Colectivo. Value: 3 out of 5 From a nutritional standpoint, you may be better served getting the same composition eating at a traditional fast food place and spending much less. However, throw in the "ambiance" and amenities that Panera offers, and it's a decidedly positive experience with a reasonable added cost. Overall: 3 out of 5 Decent experience, I probably won't be back unless I'm in the area - but it remains a familiar and "safe" place when in doubt or pressed for time. read more

I order Panera a lot, maybe even one to two times a week, especially for delivery since the drivers are amazing. However, the meal I received tonight was absolutely not okay. I ordered a whole caesar salad which is over $6 and found that less than half of the bowl was filled. After finishing pretty quickly, I moved onto the broccoli and cheese soup which had a long, dark brown hair in it. I am blonde. I understand that it can get busy there, especially around meal time, but cutting corners and not double checking food is not understandable. I would rather wait the extra few minutes for my food than receive less than half of one item and an unwelcome visitor in another. read more

Food is good. But, their service needs to step it up. Their morning crew has a few team members that are more concerned with chatting then customer service. This is the 3rd time in a row that my Mocha tasted like it was made yesterday... I know this is not a coffee shop... But, I've been to several other Panera bread places that never had this problem. So, my complaint is mostly about the coffee. Otherwise, the food is always good and done quickly. read more

Today, coworkers and myself placed a delivery order with Panera around 1130AM. We work at a business very close by and order from this location frequently. We were aware that our order may take some time, but after we hadn't received it for an hour and a half, we tried to contact the store. After multiple phone calls, we finally spoke to someone who was not only rude, but had no answers or idea of when it would arrive. We finally received our order two hours after it was placed. While they added free bakery items for the inconvenience, we were missing items from the order and multiple of the sandwiches were burnt on the bottom. Disappointing, as there aren't many delivery options in the area. Hopeful next time will be better. read more

Panera Bread - Sandwiches Near Me - Mequon, Wisconsin

avoid the headaches and go somewhere else. The last 3 times I have placed to go orders, there has been something major wrong that was not caught be the " quality control" staff that is supposed to be checking the orders. Last time, I ordered 3 salads to go. ( over $30 total ) All were ordered "with chicken". None had chicken on them. One order was no pickled onions, yet had tons of them on it. I called and spoke with Haly ( not sure of spelling). She offered to send me coupons. Never did get them. Tonight, I placed another order to go ($35 worth), and my salad was wrong yet again. Spoke with Calvin- same thing. said they would mail me a coupon. Panera-- I don't want coupons-- I just want my order made correctly so I may eat. read more

i ordered a Quart of Chicken Noodle Soup for my mom who had a cold. I ended up with a quart of broth, there was maybe a half cup of noodles/carrots/chicken in it. Boy what a disappointment. I have not been there for awhile and i guess i will just stay away. There are way too many good restaurants to go here. And the kicker ? I paid $17 for my tub of broth. read more

Two stars makes sense for this location. I love this place but this place has horrible service and the food is always blehh. I have ordered to go food and i feel they just slop something together and throw it in the bag. If it wasn't for the mac and cheese is never go there again read more

I had a bagel and cream cheese. It is very hard to not toast a bagel well. I have no complaints. It is good for breakfast or lunch. Relatively fast read more

Came to Panera as a change of pace. We ordered from the kiosk to avoid the line. GREAT option, but still ridiculously slow. It's a sandwich and a salad - nothing complex. Then we did the order from the table.... again AWESOME option..... but for two cookies and a muffin top, it's been almost 20 minutes. I've been on lunch for over an hour, a little crazy considering this is supposed to have a rapid order option seemingly so you can get back to work. read more

We frequently stop at this Panera on our way up north. While the service and food are fine, the bathrooms are consistently dirty. The floors are filthy. It makes me wonder about the kitchen. There is a newer Panera in Manitowoc that we will pursue. read more

We came in at 8am on a Monday right after camping up the road. A refreshing coffee and delicious breakfast was what we expected from our once favorite bread shop, but after being greeted by a clearly unhappy cashier and even worse food we changed our mind. Sharon, our cashier was very unfriendly and didn't appear to be in the companies best interests when placing our order. To say we will never come back is an understatement. read more

Consistently bad service and marginal food. Not at all on par with Panera standards. This time I waited 30 minutes for my order, and it was wrong. This location needs help, badly. read more

Panera is my go to place when I travel because it's healthy, fast food. This was not the case yesterday, when we stopped in for lunch in Mequon. We waited 45 minutes for our food before the manager finally refunded our money. Yes, that's right, we didn't even get our food after 45 minutes. The manager apologized and said they were busy with online orders. No offer of a free meal, just sorry. Really disappointing. read more

Used the kiosk system for the first time and it was a bit confusing but worked well. Food came relatively fast. Very very crowded and tables were not cleaned. Traveling on business will probably never have to be back at this panera, but it was a fine choice for a quick lunch. read more

This restaurant needs a deep clean. From the food prep area to the tables- sticky, dusty and food crumbs everywhere. Gross environment and food made haphazardly. read more

I used to live near this location and just could not understand why they could not get their service together. We love the black bean soup in a bowl and a couple of the baked goods but every time we went, which was too many times, the service was so crudy. I would order a sandwich and a drink and would not get my drink until long after my food was made and eaten. The owner/manager who was often there, would do well to assess the methods of service and find ways to foster a happier and invested staff. read more

Good food, slow service. And not enough comfortable seating options.

I always love Panera Bread but this one was particularly friendly, polite, and speedy. Also a plus - they're right off of the highway and we're open on the 4th of July on our ride home. Recommend. read more

This Panera has one of the most awkward seating areas and entrances in a restaurant that I have ever been to. This seems to be a recurring issue among Paneras actually, but if you are looking to take a to go order, they'll do great. The sandwiches are decent, the bread is pretty impressive for a chain bakery, the bagels are not my favorite, and I've never enjoyed the soups. read more

Went here for lunch today to try this location out. For starters, they didn't have the type of bread that was standard on the sandwich I wanted. I asked the cashier for a caloric equivelant bread and she didn't seem to know what that meant. So she suggested "honey wheat" bread which I said fine to. When I got the sandwich, the bread was really no different than what you could get in the grocery store from Sara Lee. Artisan my arse. The soup was pretty much what you could get in any progressive soup can or even Campbell's soup can. For $8.50, I could have bought a loaf of bread, cheese, and ham and made the same sandwiches myself in the parking lot. Had it been at least above average, I would have been satisfied, but this place is a big rip-off. The staff isn't very friendly, although for their wages I doubt that I would be either. Avoid this place like the plague, go get a sub at Jimmy John's or a noodle bowl for fast food, this place has little value for your consumer $$$. Food - ** (actually ***, but overpriced) - why if I'm getting half a sandwich and half a soup it's 2/3s the price of the whole... is it really for offset or are you pinching our nipples again? Service - * (they were not helpful and curt) Value - * (it's a rip-off!) You're fooling yourself if you think you're paying extra for ambience and healthier food. read more

Found a hair in my food. I would not return to this location. I ordered a tomato mozzarella flat bread that was basically mush and there were a number of tomato seeds in my flatbread. read more

Food and service is always good. Even when they're busy. A tad expensive but they quality of food is worth it.

Chicken noodle soup (full sized bowl) had about one spoonful of combined chicken and noodles. Broth was very salty but plentiful.

I eat at Panera all the time and will never visit this location again. 9/21 ordered food for delivery that was scheduled for 1131. Called at 1221 when our food had not arrived. Delivery came at 1241 - steak & cheddar paninis were COLD, not ever room temperature & smoothie was warm & runny. Spoke with Joe the manager 9/29 who was understanding & agreed to refund my $26.79 order. 10/13 spoke with Joe as I never received my refund. He stated he did mail me a check for $18. No idea why he would refund me $18 when my total was almost $27? Still waiting for my refund check... I finally got my refund - $24 refund for a $26.79 order? NEVER going here again EVER read more

The service here is uniformly terrible. They don't ever seem to have enough staff, they require the staff to ask a bunch of stupid add-on questions and the staff they have look overwhelmed. Hire some more people please!!! read more

It's almost a normal, slightly overpriced, hum-drum Panera, the kids working are usually pretty good and polite but the name of the place is Panera Bread. I'd be willing to bet you can go online to order something right now from this location and there will be one, possibly all of the side options unavailable. There are 3 or 4 different bread based sides, half of them are just simple rolls. Panera BREAD. I can call Pizza Hut and they have both Pizza and the Hut, it seems very simple. Two stars because the delivery driver is smart enough to carry a sharpie because a pen won't work in the Wisconsin winter. read more

I went there today with my husband and we both ordered salads that were the smaller lunch size portions. Unlike previous visits when we ordered the same salads, today the small bowls (for half portions) were only 1/3 filled with salad......what a joke for almost $6 each! VERY disappointing.....will not return! read more

Wow what has happened to Panera. They took our favorite sandwiches off the menu and French onion soup. Today I ordered an Italian sandwich. Horrible. Very bland and who puts mayo on an Italian, shouldn't it have oil/vinegar. Rude cashier never asked what we wanted apple chips bread. Also I had a free pastry for my birthday and if I wouldn't have read the receipt never would have known. 3 people didn't know what Bravo sauce was 2 started arguing about it. I could go on but I think you get the picture read more

Panera is usually one of my favorite places to eat at but yesterday I didn't have a great experience. I ordered online and they said the food would be done in about 20 minutes. By the time I got there (15 minutes after I placed the order), there were 3 other people waiting with their names coming first. I waited for about 15 minutes and they still hadn't gotten their food. By the time I got mine it had been 30 minutes or so after I ordered and I was late for my meeting. Even worse, when I looked over the counter, I could see their kitchen and it was a mess. There was garbage on the counter, on the floor, and the ovens looked gross. Once I arrived to my home and gave my kids their food, my daughter said her food didn't taste good. I felt bad because she normally loves Panera as do I. I'll see how next time goes because I want to keep having it. Please take this review into note. Thank you! read more

they always get my order wrong and it is very inconvenient because I have to wait for them to wait on other customers and fix my order. first I had to ask for the mayo to be brought out. at other Panera they have their mustard and mayo out with no issues. then the forgot onions on my order. so I asked for a free treat at the bakery because the receipt says you can get a treat for your troubles if your order is wrong. I don't ask every time they get my order wrong (which is pretty much every time I go).I've asked a few times before and the managers are usually very compliant. this manager wouldn't let me get a treat for being inconvenienced. very poor customer service. won't be going back. i'm sad i'm not going there anymore because I've been a customer there since 2003. and it's just going downhill with every passing year read more

Where I work (Brown Deer and Port), there isn't much delivery around and impossible to leave the office so when I heard Panera Bread started delivering I was more then overjoyed, I was ecstatic (even though it's a bit pricey, it's a nice treat)! You can only eat so many subs and pizza. I've ordered from them now 3 times and only once they goofed on an order and forgot the chips for the sandwiches and was a hour to early (it was for an evening meeting) so it was hard keeping the hot stuff warm in an office environment. Called the next day to make them aware being that this is a new service and I felt they deserved the feedback. Matt, the manager surprised me and took a very generous credit off my order which was not what I was expecting so that alone made up for the missing chips. I'm glad to say that I haven't experienced out of stock items as the others and the food always comes nicely packaged. Only suggestion, it would be nice if they labeled the items and put the soups in a separate plastic bag or different container that didn't leak and the lid didn't pop off so easily. Possibly a quick fix would be to tape it down so I get my whole bowl of soup in the bowl and not on the bottom of the bag hence why the 4 stars. As for the delivery people, friendly and an excellent representation of the brand. I was very impressed when he came with a sharpie pen because ball point doesn't work for the most part in winter. Smart thinking! Keep up the good work and you'll have our business! read more

All I can say is, DIRTY! The managers response, "Well we're getting a renovation soon". That doesn't excuse the dirty booths, chairs, floors, table stands, counter brochure holders and worst of all where your food is being prepared. That's right...the kitchen; floor was obvious but rubber gloves that aren't even food appropriate are the floor (used). read more