Food is basic and low in flavor. Restaurant is never clean. Floor is dirty. Service is distracted.

I made an online order to pick up from my car while I was on my break from work. After sitting in the parking lot well past the time they said my order should be done I tried to track my order online but couldn't as I checked out as a guest, so I thought I would call. I called them on all three extension and not a single person answered nor was there a voicemail set up. Noticing my break was about over and I had been sitting here waiting without a clue going on I decided to peep in for there was nothing posted outside saying you couldn't. I walked and immediately put on hand sensitizer and stood at the door to ask about my order which was just sitting on the table while all the teenagers where on their phones. A young man tell me to leave as soon as I tried to ask a question about my order. He grabs my order and then tries to grab my arm to escort me out of the building. That was extremely uncalled since I was in there for half a second and didn't even get a word off and before he tried to grab me push me out the door. I'm disappointed as this is my go to spot for my break and was trying to support it in tough times like these, but after this situation I am sad to say I won't be coming back. If you can't even call for your order status then you are bound to have someone popping in to see what's up with their order. If this how you react to a confused customer by putting your hands on them in a pandemic then you don't need my business. Side note as I was walking out someone was walking in so I know I wasn't the first for this has happened to. These problems need to be address to stop the confusion so employees don't have to man handle customers for no reasons. read more

I like Panera. I little on the pricey side for a sandwich but their food has always been tasty and fresh. No complaints there. Their breads are also very nice but it's hard to justify spending $7 for a large loaf. read more

Needs better signage. The outside of the building looks like it went out of business and it's closed and almost deterred me from even going. read more

Waited in line for ~5 minutes with one register open while multiple employees were socializing in the back. Was never acknowledged when waiting in line. When she got to me I am told to use the computer to pick up my order. Eventually she was able to help but the lack of hospitality and service awareness at this location is disappointing. read more

Had a sandwich and asian beef salad. Beef was roast beef very sparse, I got the thai dressing which made the salad inedible, the sandwich was fine. Essentially threw away $10. BTW the staff was friendly and service was excellent. Never going back to Panera for more than a bagel and coffee. read more

This has to be the best panera I have ever been to. I walked in and someone was there to take my order immediately. She was incredibly pleasant and made sure my order was correct. I waited for all of two minutes for my food and drink, the fastest service I've ever experienced! I ordered the tortellini Alfredo, chicken noodle soup, and a strawberry banana smoothie and everything is delicious! Very well done. read more

Went here for a late 2:30 pm lunch on a sunday. The food was as expected... decent. Pretty much the same quality and taste as any other one. Got the you pick two. My sandwich wasn't memorable: some turkey, avocado, blt. The French onion soup here is fantastic, and always a go to item. My companion had a very tasty salad with wheat berries, gorgonzola cheese, light maple syrup vinaigrette, and pistachios. She also had a very tasty autumn squash soup. Based on the food, this place gets 4 or 5 stars for fast food. Unfortunately, the space in which to eat was messy and mildly off putting. Crumbs and food everywhere. Unbussed trays and dishes. A torn booth seat. Instead of cleaning up, 3 employees were shooting the shit and being somewhat disrespectful to the patrons... because the place needed cleaning. I don't like uncleanness. read more

Not impressed. First time here and was thrown off by the menu. So I ordered the Caesar chicken salad and the creamy tomato soup... that was the worse Caesar salad I have ever had, no flavor, hardly any dressing and what dressing was on there didn't taste like Caesar at all. The "Creamy" tomato soup was just the opposite. Had Chucks of something in it that didn't appeal to me at all. The baguette I got with my order was so damn hard, I had a hard time eating it without dunking it in my soup to soften it up. Again not impressed at all! read more

One thing you have to love about large "fast casual" restaurant chains is the consistency. I usually visit a few times a month for a half salad/soup with the chicken cobb avocado salad and French onion soup. Gets the job done every time. I rarely get sandwiches - the Cuban sandwich I had was disappointing, but that's a function of me having very discerning tastes regarding Cuban food. I pass on the other sandwiches because I feel that a local café (which seem to be cropping up everywhere) could do a better job. Regardless, I'm a fan. read more

We love to stop at this Panera- great spot, very friendly and helpful staff! And we loved our food, would recommend the Chipotle Chicken Avocado melt, Turkey Chili, and the Modern Greek salad! read more

It's Panera. If you've ever been to a Panera, you'll know that they're pretty consistent from location to location. The pros: Tasty bakery items, delicious sandwiches (Smokehouse Turkey panini and white cheddar mac FTW), and good coffee. Also, located right near Bayshore Mall and I-43, so lots of convenient things right nearby. The cons: It's a little tricky to get into this parking area, mostly just because of the medians and traffic around the mall/highway area. Tasty food outweighs tricky parking, so stop on by. read more

I went there this morning to buy some bread. I was offered a MyPanera rewards card. It works like this you sign up in store and you get you get complimentary items anytime you purchase something. I scored a free latte next time I go. My only gripe with this location the wifi is spotty. read more

Solid fast, casual fast food. I have come to absolutely love the BBQ Chicken Salad with the broccoli & cheddar soup. I don't even like broccoli. Staff is usually solid but overly friendly, which is ok. I prefer spending what little money I have on local eateries so I'll probably not come here too often. Decent for a chain though! read more

I always love Panera for lunch! This particular Panera location, however, bothers me a bit. Their parking lot is simply too small. It gets very congested to drive around in. Parking is always a problem here during lunch time. But--I do love their salads and soups, so I look for Panera when I'm out in another city. read more

How hard is to make a sandwich? Apparently very hard for young person with attitude to not accepting the mistake. For lunch, I ordered Chipotle Chicken with NO BACON. The employee made sure no bacon, but instead of Chicken he put beef patty. I spoke to manager to fix the problem. He is sorry can not do anything but sorry. Don't go during the lunch time here in this Panera bread they always mess up the order. It happended third time for me. At times they forgot to give me items Iet go a mistake can happen. But this time it was the meat they put I took bite of it already. What happens to people who are strickly vegetarian. I go here oppose FAST food restaurant because Panera is a decent restraurant. I think this place can not handle the good service, so warning is take some time to make sure what you ordered and get the same. There is minus one rating here. read more

I usually love panera and I go quite often. Today I found no parking, and the service was terrible. The lady at the desk assigned sides to me without asking what I wanted, and never asked for my rewards card. When I gave her my card, I knew I a had redeemable meal, but when I asked her she said no quickly and then charged me. I will think twice before coming back read more

Here's the thing the food is so damn good make you wanna slap yo mama. But they often mess the order up I ordered today and they messed up the whole entires order they forget the steak on my sandwich and messed up my co worker's sandwich by not adding the bacon I asked for smh so disappointed read more

Good lunch and enjoy this place. The half and half combo was filling. Manager was nice to check on customers. Good customer service.

The girls at the cashier are idiots but the guys running the orders and rapid pick up are phenomenal!!! Almost like you're eating at a nice restaurant they will bring you your meal (when it's not overly busy) and ask if they can get you anything. I've also never had stale bread at this location where at some other Panera's it is often. Always impressed here, keep it up! read more

I stopped coming to this restaurant because it's filthy! The restrooms, the beverage station, the tables, the walls. It's so grimy - like it hasn't been cleaned in a very long time. Their ingredients may be "clean" but the restaurants are not. read more

I love this location. The food is always made right, they double check. Unfortunately last night my sandwich was made wrong, but I brought in the receipt and pictures explaining what happened and they made me 2 fresh sandwiches, mac and cheese, and i redeemed my reward for a cookie. I left extremely satisfied because that's my Lunch for the next day for work!!! Great staff! read more

Love their salads and my son likes their Mac n'cheese, but this place is so dirty. It is Saturday 8 pm and there is trash on the carpet, trash on the seats and tables. The manager should be replaced. read more

I've been to Panera's in other cities and have found them generally good, but this location is the worst. I ordered a tuna fish sandwich w/o tomato to go. Not only did the sandwich have tomato but, the bread was misplaced, cut wrong, extremely thick w/ perhaps a tablespoon of tuna fish salad. If I wanted a "bread" sandwich, I would have ordered one. Come on Panera - what happened to quality food??? read more

way better than the Panera in Mequon! they even give you more cheese with your soup without charging you extra like the one in Mequon!

Excellent food. The interior of the place is very nice and the seats there are very comfy. The bagels are amazingly good and the service was good there too. I would recommend eating here. I've never had a bad experience here before. read more

The tastey Sun Dried tomato feta souffle pushed me over to the 4 star mark. It's a must try! My main complaint with this place is the price. It is just too pricey for what it is. I had a problem on my trip this week. I ordered a loaf of bread, 4 souffles, 2 cookies, 3 cupcakes & the ice tea... I went out and was just concerned the order may be incorrect. I checked the bag and sure enough! I was given 2 egg souffle rather than my 2 sun dried tomato feta that I ordered. I was annoyed but went back it to get it replaced as they are my favorite as I mentioned. In the meantime, the attendant sold one of the last 2 sun dried tomato feta ones that they had. I moved to annoyed to mad as this is the reason I even come to Panera that day. I was only given a light "sorry" from the attendant. This is the kind of stuff that leads customers away. I think they should have offered to make more, given me a free item or coupon or offered to give my money back on the item. Attention to detail is a must at these outrangious prices. This location in particular is tricky to get in and out of parking lot due to multiple no U turn streets. You do go way out of your way to get in and out of this place inless you happen to fall into the right direction! read more