I think this is a good Panera location. They have tons of seating and their WiFi is fast. The only downside is I think they're shrunk their menu? It just seemed like they used to have a really big selection on their menu, and now, not so much. But overall, the food I normally get here is good! read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

Extremely disappointed with my latest experience at this Panera! We ordered a full size barbecue chicken salad and when we got home to eat, there was a grand total of two tiny slivers of chicken on the entire salad with limited corn and beans as well. Complete waste of $12 and sadly this was not our first bad experience with this Panera location. We will not be spending our money there again. read more

For the love of god avoid this place at all costs. Female employee was in the bathroom at the same time as me, was in there before me so I can only assume what she was doing... left with out washing her hands. IM SO DISGUSTED. Wish I hadn't eaten my meal already, if I get sick from your trashy dirt bag employee you will be hearing from me. read more

I've been coming to this location for years now and i've always had my orders right and my food has always been good (besides under cooked baguettes sometimes). Tonight we went through the drive-thru, I got a whole Bacon Turkey Bravo and a half chicken Caesar salad, my girlfriend got the pick two with the turkey avocado blt and broccoli cheddar soup with a peach and blueberry smoothie. All of our food was excellent tonight as always and the service was fast. Only reason i'm giving 4 stars is because when you eat inside sometimes the service is slow and the tables are dirty. read more

Worst Panera I've ever been to! Always out of everything. Staff is genuinely rude. Food is typically wrong. I don't know why I go back. I I legitimately hate this Panera. read more

Just so this is clear, this review is for the Florence, KY Panera specifically. I love Panera, but I refuse to go back to this location. It used to be great, but recently has taken a turn for the worse. It is never clean, the staff typically has no idea what they're doing, and they haven't gotten an order of mine correct in the last 5-10 times I've gone. I've gone in for breakfast and ordered a simple bagel with cream cheese for myself and a bagel sandwich for my husband. We waited for 20 minutes....and I finally had to ask someone where our food was. Turns out they never started to make it. Went in for lunch a few days ago and ordered a chicken salad sandwich with chips. Attached is the picture of what that plate looked like. There was barely ANY chicken salad on the sandwich. I went back up to the counter to ask if I could have a small side of some more chicken salad because there wasn't much on the sandwich at all (I proceeded to show the employee what I had received). She told me that what I received was the correct portion size and that the bread was just big....what? I go to plenty of other Panera locations, and have NEVER received a sandwich that looks like this. You pay around $8 for these sandwiches....for it to look like that? Don't think so. Not to mention the questionable green veggie attached to my pickle. I didn't bother eating that. So if you're in the area and desperately want Panera, drive the extra few miles to the Crestview Hills location! read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

Actual in-person service (if you didn't need a lid, utensils or salt & pepper)was okay.. However, the cleanliness of this entire place, or the lack there of was disgusting! Food, trash on floors. Almost every table was dirty & then there were the bathrooms! A Porta potty would have been cleaner. Look, I don't expect 5 star service at a Panera, but I would like a clean environment to partake my food in! Is it too much to ask to have a little bit better operational standards people? read more

Picked my breakfast twice here from past 2 mornings. Same server took my order. The service at this location is quick and clean. This could easily become my go to place for picking breakfast every morning. Several offices located around this location. I would highly recommend this owners location for regulars in the area. read more

Coffee is "ok" at best and food is way overpriced small portions read more

Panera Bread - Where's the beef - Sandwiches Near Me - Florence, Kentucky

Wow, quality has gone downhill. We ordered the four cheese grilled cheese sandwich and the photo says it all. The young man making it said they used a shredded cheese blend out of a bag. Not what we anticipated when ordering a four cheese sandwich. Much to my teenage daughters disappointment, we are switching our choices of restaurants away from this old favorite. read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

I think Panera has changed their menu again & not a good change!! My granddaughter & I went there for dinner tonight- I ordered what I thought was a healthy but good sandwich ( Mediterranean Veggie) it seems the one I used to order was discontinued. It is a small piece of bread with lettuce, tomato, onion, feta cheese- served cold! I told them after waiting a long time for our -- waiting on the Mac & cheese --- that it wasn't good & then ordered the four cheese grilled sandwich. It came with two bigger pieces of bread with SHREDDED cheese!! Needless to say - not my favorite place read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

This place is pretty cool! When you walk in you will see a bunch of people on computers tablets, I even saw a guy with a printer/fax set up lol. Totally awesome! I can see myself coming here to work on my stand up writing and manage my online content. On to the food, it's was A-MAY-ZING!!! I had a chicken bacon avocado sandwich oh man it was so good. A little hard to keep together but that's fine, it didn't last long lol! The service was very speedy and efficient and was please to see such a selection of non pop drinks. Definitely a forward thinking place for forward thinking people. Plus my wife loves this place! That in itself will bring me(us) back again and again! I'll add pics next visit, it was rainy and gloomy that day:( But the food made up for the rain lol. Can't wait to go back!!! read more

Well that was just bad! The salad we had bore no resemblance to what we ordered. It was missing the first 3 main ingredients. That did not leave much in the bowl. Very disappointing. read more

Worst service I've had at a Panera. SOUP was barely above cold, baguette was hard as a rock and the beverage counter was filthy. The Manager gave us back a refund but never even heard an apology and please come back. read more

Maybe it's the Gods playing tricks on me, but my last three visits have been ridiculous. Why I'm giving this place chance after chance can be described in two words: Broccoli Cheddar. The soup is too good to pass up, but you know what makes it even better? The baguettes that come with it. You know what has made my last three visits ridiculous? THEY WERE OUT OF BREAD!!! Yes Ladies, Gents, and those who are not yet sure which gender they identify with. Panera BREAD was out of BREAD! So basically don't eat here if you really like bread or it is after 1pm as they will run out. And before you wonder "did she question the manager? Yup, sure did. Each one didn't show much concern and when I asked if they had another type of bread I was told my choices were a bag of chips or an apple. Nothing like dipping an apple into a nice hot bowl of broccoli cheddar soup! P.S. One the second of the three visits they were out of Mountain Dew too! read more

One of the workers dropped the cup lids while restocking them but picked them up and still used them. Her attitude was very rude

I walked in and there were literally a few people in there during lunch. I waited patiently and the cashier looked at me and said nothing. Finally I asked are you ready to take my order? She shook her head with a smirk. Shit is so out of control right now. Those free checks destroyed society. This is not the only place this is happening but I looked at her and said you can't act this way and then I walked out. So hard to find good employees. I suggest that employee as well others try to find work not dealing with people if you can't handle being pleasant. Hope the owner/manager can get friendly front people !!!! read more

I used to be a fan of this place, but since the company changed the menu a while back and went for the ~Clean Eating~ fad their selections of sandwiches just haven't been that good. They got rid of the two sandwiches of theirs I liked, so I'm generally not motivated to come in. Their bagels and breads are still very good and worth getting, but if you place an online order, there's a good chance your order will be wrong. Every time I place on online order, I'm missing anywhere between 3 and 6 bagels. Getting the missing items replaced is a pain in the butt and a half, too. The last time this happened (I was missing 5 bagels out of an 18 bagel order), I called the restaurant and they said they'd make a note of it and to come in the next day. I came in the next day with my receipt and the cashier said they didn't see any notes left about my call, but I could come back the next day and pick up the replacement bagels. I let them know that wouldn't work for me (I have too much crap to do!), and the cashier offered to pay for a lunch for me (but apparently a lunch of 5 bagels wasn't on the table). I did get a partial refund (of 6 bagels, which was nice), but it was still an ordeal. I know this is most likely corporate's policy and not the individual restaurant's, but it's still off putting enough that I'd rather get the lesser Kroger bagels to avoid the hassle. Aside from whoever at this location keeps screwing up the online orders, most of my dissatisfaction with Panera comes from corporate's policies and decisions, not with this individual restaurant, but their food isn't so great that I want to deal corporate-borne tomfoolery. read more

Worse experience ever..I have worked in the restaurant business in the past so I understand that not every day is a perfect one. I very rarely write a bad review but there was nothing that went right with my order. 45.00 for a couple of bowls of soup and 1/2 sandwichs..which if edible could of been justified. Of course they were out of breadbowls..and brownies..but the worse was my black and I mean black avacado on my sandwich. .the whole order was pretty much an epic failure with the exception of the French onion soup. .other than that ..1 star. read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

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When dealing with Panera I find that employees are ALWAYS subpar in regards to competence and behavior, but the product is decent even if over priced. However, I do not believe that is beyond the realm of possibility to expect a beverage to be iced if specified or likewise hot if specified. I specifically said I wanted and iced beverage and once again, the employees of this company show a CONSISTENT inability to follow the most mundane/simple instructions. I've worked in food service for years so I have no qualms in criticizing this business. I will not be back. What a waste of time and money. read more

A good croissant is the staple of every Panera I have ever been to. Not here. No, they weren't just out of croissants. They don't carry that delicious type of bread, ever. Zip, Nada, zilch. Whole wheat wasn't going to cut it for this guy. Also, no soup before 10:30 am? Sorry we don't all conform to the 'normal' schedule. And for the trifecta: the soda machine didn't work. What a way to start my day. read more

One of the worst Panera Breads I've visited. Arrived at 8:25 to a less than enthusiastic or even nice person. Took a long time for food even though we were the only ones. And they forgot my food order (my bad for not checking the bag). Got all the way back to the hotel. Everyone in my family had food except me. Too late and tired to go back. Said they will refund when I called. Not confident that will happen. read more

This post is not about any particular Panera. They are still excellent. This has to do with a decision they just made and did not bother to ask the general public. Just learned that they decided to discontinue offering a cookie that was not just delicious but more importantly GLUTEN FREE!. Perhaps that means nothing to them and their gluten eating stomach but for those that dont have a choice, yeah, big deal folks. Am I going to stop going, no but I am disappointed in their decision to join the ranks of restaurants who exclude the celiac population read more

Stop in on Saturday at 9:15. 3 bagels available.....like no joke. 3!! It's Saturday.....but no worries.....they'll have more available in an hour. read more

Free Wi-fi is one my main focal point of going to Panera. The atmosphere is also a quaint place to hang out. Wi-fi does help me come here often. The food is ok. When I have monthly store meetings. I like to order here. Here is my traditional monthly order. 12 bagels 13th free, usually plain bagels sometime a few blueberry or cinnamon surgared with 2 tubs of plain cream cheese. Cherry pastry Bear claw pastry Blueberry muffin Chocolate pastry Spinage quiche or turkey quiche...yummy The only issue I have with Panera, its a little pricey $ I would recommend this place overall. read more

Panera in Florence on Houston road should be closed and sold to a better operator. I stopped by over the Memorial Day weekend and was thoroughly disgusted. The place was out of control. Not a single bagel for sale and was told bagels wouldn't be available until Wednesday...I was there Saturday! Only 2 muffins available for sale. The cashier said I couldn't order soup until after 11 am. It was 10:55!! I had to go through the long line twice. By the way, the soup was on display. This store should be closed. I won't go back and will go to Erlanger or Union. Horrible service!! read more

This was one of the worst Panera experiences I've had. They had only 3 soup choices, even though 7-8 were listed on their menu. Chose the whole strawberry salad instead. Two of the five cashiers were brand new and at registers next to each other with no supervision at lunch on Saturday. Our cashier had to walk to the back of the store to get support while taking order. At one point she was wondering around trying to find someone to help as the employees in back were hysterically laughing and goofing around. It took more than 10 minutes to place an order for two people. It's a large location with only a few people at tables. We chose one of the two tables which were clean. Remember, the staff was in the back having a big party. We received our order, and it was not correct. We were refunded for half of the strawberry salad, but the lettuce was so bad that it was inedible. When we left, tables were still uncleaned. We will NOT return to this location. read more

Food quality is very poor. Ordered oatmeal which usually is prepared with fresh strawberries. They were out. Served with blueberries so sour couldn't eat them. They offered to replace or refund. I asked for a bacon turkey sandwich with bacon so old brittle and skimpy. Removed the bacon and the rest of the sandwich was just barely edible. Two people behind the prep station. One very apologetic and hospitable. The other full of excuse and couldn't care. Wont return! read more

Panera as a whole is a 4 star for me. I like the numerous healthy options here and the general ambiance, local feel, and friendly workers always is appealing to me. This particular location... there is just something off... it's not always convenient to get to even though it seems close to where you are. The food presentation always seems rushed and less presentable than other paneras in the area. The layout and table availability don't seem as nice as other paneras as well. Thus the 3 stars on this one. But its still a decent panera overall. read more

I must say I really do love panera Mac n cheese buttttttt this place is way way way overpriced. I mean for two people with a soda and a cookie your looking at $30. A grilled cheese sandwich is now $10 !!! It makes no sense it's not a restaurant with a table cloth. Come on folk be a little bit reasonable. read more

The wait for a coffee beverage is sooooooo long but it's still one of the better options around.

I like how they've added the self serve tea option. I was always annoyed that I had to wait in line for refills at other locations.

This place was a little chaotic. There was (1) OJ and no Greek yogurt. They had to make it. The Greek yogurt was really tart, either sour or just plain tart. My daughter refused to eat it. The employees seemed stressed and/or unorganized. They weren't very helpful to the customer, guidance and direction would help things run a little smoother. Also, assisting customers in order is helpful. This allows them to eat with their family rather than waiting for a latter for 5-10 minutes. Lunch is usually good, but I'll avoid the breakfast scene here!! Panera takes it too far when a somewhat disabled girl asked for drink carrier and was told they were over by the coffee! Come on!! Customer service Eh? Get your own!! Geesh. Disappointed. read more

I went into Panera bread this evening. I was very disappointed. I saw flies around the open bakery area, and very disappointed with the cleanliness of the tables. I had to wipe down my seat and table before sitting down to eat. When I was ready to eat the half of tuna sandwich, I opened it up and there was a very small amount of tuna on it. I used my spoon to scrape the tuna into a very tiny scoop. See picture below. It is questionable as to whether I would go back there or not. I do have to say that the cheddar broccoli soup was hot and delicious. I would recommend to this Panera Bread to get an inclosed case for the pastries. read more

Panera Bread - Tuna quantity on bread - Sandwiches Near Me - Florence, Kentucky

One of the best places I've ever ate at. Our food was fresh, it tasted amazing, and the staff is extremely nice. We also got dessert, it was also fresh. The only thing I could complain about is it's very crowded, but it's worth the food. If I'm ever in Florence again, I will stop back by. read more

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I haven't been here in a few months but something changed at this Florence location. The food was sub par and very small portions for the price you pay. The employees didn't seem to care when I complained of the chincy bacon egg and cheese sandwich. Coffee was still good but they were out of Hazelnut until we asked twice for more. Won't be back here again. read more

This place is what happens when mediocrity takes over. The management is immune to quality. The employees have no pride in their work. How hard is it to get a simple bagel and cream cheese correct? The order seemed simple at the time of the drive-thru order; Large regular soda no ice, toasted bagel with Honey Walnut Cream Cheese. What I got was; a large diet soda with a ton of ice, untoasted bagel with plain cream cheese. This may seem like a couple of small mistakes. However, I believe they should be able to get a bagel and cream cheese correct; sadly this is not the case. I stopped going here because they could not make the simplest of sandwiches, and the owner did not care enough to call me back after a large catering order was horribly wrong. Don't bother calling the corporate office, if the location is a franchise they could care less. If you have the desire for food from this location, let me suggest you burn a $20 bill instead. You will get the same results. read more

I've been to this establishment several times before and have never had a problem. Tonight is another story... I don't know what happened but the service was lacking and the food was disappointing for the most part. None of the staff acknowledged us when we walked to to order. The Chipotle chicken looked great, until I got my order. The sandwich was thrown together making it difficult to eat. It had a huge chunk of avocado on it, not cut up, which kept falling out of the sandwich. The baguette was burnt and harder than normal. The only saving grace for this meal was the broccoli cheese soup and my company. I don't know what happened to this place, but I won't be back for awhile.... read more

Stopped to pick up a bagel pack for a meeting at 9:00 am. Ordered the bagels from the limited selection that was available. I was accepting of thay and was told to "pick from what was on the wall", which I did. When they went to pull my order I was told they were out of several of my selections because they had a call in order from earlier they needed to fill. They only had 3 bagel types to choose from. How do you run out of bagels at 9:00 am on a Friday? There was also another customer very upset that had waited for his wrap for 10 mins. The store was not even busy. When the customer express his dissatisfaction, he was told "Sir, its only been 9 min and 30 seconds since you ordered. The kitchen has 10 mins to prep the order". His order wasn't even started. The cashier rolled her eyes at him and got the manager to refund his money. read more

I just ordered a half dozen bagels and a bacon egg and cheese breakfast sandwich. I took it home and there is no egg on my sandwich. Cmon guys you can do better than this. read more