Rude condescending unprofessional and obnoxious shift manager giving a customer a lot of nasty attitude about having to wait 20 minutes to get my beverage cup and there were literally no customers and it wasn't busy at all. Staff are visibly prejudiced against non-white customers with their tone and attitude. Stay classy Kentucky . They also fail the fulfill rapid pick up orders and leave tickets sprinted not filled for 15 or 20 minutes for a simple order such as a beverage or a sip cup. When they get asked about missing orders, they get very defensive, rude and obnoxious. Corporate and Panera should be ashamed of themselves to hire such management. read more

Food was decent and the service was alright. I didn't love how dark the place was and it wasn't very clean. I originally went to work on my laptop but didn't end up staying after eating. read more

Panera Bread - Creamy Tomato Soup - Group Kids Grilled Cheese Chips - Sandwiches Near Me - Florence, Kentucky

Definitely my overall best experience I've ever had at Panera! The service at Panera is usually good but nothing to rave about but today at this location was absolutely fantastic! I went through the drive through and John helped us order and was very helpful and fun to work with! Thank you John and this Panera staff for giving my family and I an amazing experience! read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

I have never been here without a bad experience and I've lived in the area for TEN YEARS. Staff are rude and forgetful, food is poor quality and made sloppily, and the interior is rarely clean. Today I went through the drive through and ordered 2 bagels with plain cream cheese. Both were completely burnt and the cream cheese was missing. I went back through and of course they're out of the bagels I got. They wouldn't take the food back so I decided to try and choke down a burnt dry bagel on the way to work just to bite into MOLD!!!! I will never be returning. read more

Panera Bread - Moldy Asiago Everything Bagel - Sandwiches Near Me - Florence, Kentucky

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John was so nice! My husband and I went through the drive-through and he made it such a great experience. We asked his recommendations for things and he had great suggestions! We could tell that he really cared about our experience and wanted us to be cared for and appreciated - he absolutely made our experience! The Panera itself was very clean and open. I appreciated that the women's bathroom had a changing table for our baby and that it was clean! Everything we ordered was delicious and we were very happy customers! 100% would recommend! :) read more

Every two weeks I place an order for about $300. When I pick up my order, it's always ready and on time. Today I had a toasted Italiano sandwich in addition to my usual pickup. It was an excellent sandwich with crusty bread and spicy too. This will be a regular order for me moving forward. read more

We stopped for lunch after not eating at Panera for a while. The food was ok. The soup was lukewarm. When we asked for salt packets, the manager told us they didn't have any salt - that the truck hasn't been bringing it. This seemed to me to be an unfortunate symptom of a disregard for customer experience. read more

I went in with an old friend to catch up the guy who served was amazing i wish i had gotton his name ill be back tho and if i see him ill get his name. i wanted to say how amazing he is. he was working the front counter. very funny and personable. me and my friend both have the same name but spelled diffrent. when we were leaving he said"Bye Lynne with the e see ya soon" lol ill be back for sure. read more

Food is good, place needs to be cleaned up better if I'm being honest. Prices are high for what you're given. read more

Good experience, solid service and not busy on a Saturday morning. Met a girlfriend here for conversation and a hot beverage. Her coffee and me tea. I like their tea offerings and how clean the location is. Service was good and they had plenty of people available if you need service which I did. We will definitely return. read more

Panera Bread - Tea - Sandwiches Near Me - Florence, Kentucky

Store was quiet when I walked in. Lots of fresh bread and great customer service. It was quick and efficient! Restaurant looked clean inside and out. Food was fresh and delicious. No complaints. read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

on my last three visits I paid for items I did not receive. just got home and no sandwich in the bag. don't they check. I spent $25 and all I got was soup and the cookie they forgot to give me 2 days ago. the food is overpriced as it is and obviously not spent on training staf! read more

Only reason a two star is because I so want to love this place. I was so excited to try their new Thai chicken soup. The pictures showed big chunks of chicken mushrooms and veggies. The broth had a very good spicy broth but I got a couple pieces of chicken no mushrooms and a couple red peppers. Very disappointed especially for 8 dollars read more

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The workers were rude, sarcastic, and cut me off when speaking. Maybe we caught them having an off day but based on the other reviews I don't think that was the problem. read more

All I did was order of well done everything bagel with cream cheese, medium coffee, cream, and sugar at 9:50 AM on Friday. One minute later I was on the highway headed to Cincinnati. Coffee was cold not even warm. Bagel was not well done call the manager left my name. She said come back tomorrow or this afternoon and she would make it right when I came back today they had no record of my call. I showed him on my phone were and when I called she was nasty. She was rude and made a scene said it was noon time and she had other customers to take care of Argued with me extensively over a six dollar order. I told her just to keep it if you have a problem and nobody complains, you can't fix it again. She was very nasty over a bagel and coffee, not worth it. read more

Service and staff are. 100% joke! My family and I experience the most appalling behavior that we have ever seen from ANY service or food worker EVER! A young lady was walking through the back portion of the kitchen, stuck her hands into her pants to scratch her backside! She then continued to make food . Not on once considered washing her hands, never had a thought of anyone possibly watching her. I'm not positive of her name. I thought it was Lexi or Alexis? Blonde hair very slender. I brought this up to the managers attention, and I was furious. And I was blown off like it didn't matter. This is one that I will never go back again. The only reason why we go here because my liked the soup now she will never eat at another Panera again! I do wish the Board of Health had seen this. This place was disgusting, dirty in the dining room and the kitchen floor was appalling. This is one place that I can't visit again. there's no way in hell you could pay me enough to go back to see that. It just goes to show people have no couth no respect for anyone else or themselves. read more

Waited almost a half an hour in the drive thru lane for overpriced food. One person doing everything and slowly at that!

Excellent service and food at this Panera Bread location! We ordered custom breakfast sandwiches with bacon, egg and cheese on a toasted everything bagel and they were delicious! We also ordered a bagel pack with Asiago bagels, everything bagels and blueberry bagels with cream cheese and they were fresh and tasty! The drive thru ordering and pickup was very fast, easy and convenient! The staff did an excellent job of customer service by allowing us to toast 4 bagels from our bagel pack for our family members that prefer their bagels toasted. Panera coffee is also an excellent choice! read more

Panera Bread - Delicious custom breakfast sandwich with bacon, egg and cheese on a toasted everything bagel! - Sandwiches Near Me - Florence, Kentucky

Very disappointed in our latest visit here. The cashier who took our order didn't appear for 8 minutes and none of the other employees offered to help, look for her or even acknowledge us standing there. When she did show up, she acted snarky (we did not mention the wait--she was just unpleasant for no reason). In fairness, my husband's half sandwich was good. Unfortunately, my soup was barely lukewarm and the chicken was missing from both our half salads. Worst of all, the tables and floors throughout the restaurant were filthy. I've always been a big Panera's fan. This was my second visit to one in 10 days and the other one was also a disappointment (order was incorrect which I didn't discover until I got home). I hope they get their act together again, because they used to be great. read more

I hated their soup. I hated their sandwich and plus I like the smoothie but that was way after I eat the grilled cheese and soup your services mid atmosphere OK read more

It's a little expensive for "fast food", but the value comes from being part of the sips club. I get a drink also daily, sometimes two times a day. They always have it quite nice inside as well. read more

Looks like a new building but they need some help... Long wait in the drive through and our car was the reason. We only ordered for 4. Our full salad only came as a half, they forgot another 1/2 salad and 1/2 sandwich, and spicy chicken sandwich wasn't good. I provided a picture- maybe it's supposed to look like this. I think it looks sad for 10.99. Also, no napkins! We had to stop at mcd and get some (with a coffee). read more

Panera Bread - Spicy chicken. :( - Sandwiches Near Me - Florence, Kentucky

Average experience. Food quality average: some turning lettuce, and I would prefer to have some type of sauce on the grilled cheese - anything to jazz it up a little. Drink station has a lot of grime built up so I opted not to get any ice. Bathroom clean. Would return. read more

The picture says it all! 11dollars for a Baguette. So look at the menu and man sounds good looks good. An then the disappointment a Baguette with horseradish sauce. read more

Panera Bread - This was the Toasted Steak & White Cheddar - Sandwiches Near Me - Florence, Kentucky

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Got a pick two. Paid almost $15 and this is what my grilled cheese looked like when I opened it. And the Mac and cheese was not heated up... It's supposed to be a grilled cheese... clearly wasn't in the oven long enough, and looks all torn up. Also smaller than the palm of my hand. The two slices of bread weren't even oriented the same way. read more

Panera Bread - Sandwiches Near Me - Florence, Kentucky

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Fruit flies on the soda fountain and tea station. That's really gross and where is the health inspector ?

DELICIOUS. i recommend the teriyaki bowl or the broccoli cheddar soup. I wouldn't advise ordering on the app to skip the line and eat inside because they dont fill the bowl up as much. Drinks are all $3 at least so i never get one. read more

This is a place to meet people for a quick meeting or networking. Free refills for drinks as long as you did not order the special drinks. I forgot to take pictures, I guess I was just too busy admiring and salivating over the pastry display- I cannot decide which one to order. I ended up ordering the pastry ring filled with cheese and berry mix. It was delicious and big enough to share with everyone. I like my coffee black- dark and nothing on it. Coming to panera works fOr me since I can have my unlimited coffee. This place also has WiFi and plenty of space to sit and the staff does does not seem to mind if one has to stay there longer than usual. read more

I got takeaway this time so I will have to rate the inside service at a later time. The person I dealt with was friendly so that's good. Now onto my food review... Steak And White Cheddar Panini What Is It: A panini sandwich that comes with steak pieces and white cheddar cheese on it. The meal comes with kettle chips and a drink. Presentation: The meal comes in an awesome box the makes it look like the sandwich is gifted and ready to eat. The sandwich itself looks superb as well. Perfect marks here. 10 out of 10 Taste/ Final Analysis: This was a fantastic sandwich. The bread was the best part for me. Kind of a sweet taste to it and a fluffiness as well. The steak was well cooked and had great seasoning. Throw in the sharpness of the white cheddar and you have an epic sandwich. The kettle chips were so so for me and didn't add much to my meal. But that sandwich is amazing. 9 out of 10 read more

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Avoid this location. Go to Crestview. First walk in and the door is stuck to something sticky on the floor so I have to jerk hard to get it open. A short round woman with black grey hair in a Panera polo gives me angry glares with the rest of the customers in that area. I can only guess she was management. All the tables were dirty and haven't been wiped down. The trash was full on both sides and dirty dishes. I understand being short staffed, but there needs to be standards. As for the nasty woman, I hope she is not a manager. If she is, Panera needs to reconsider their business plan. read more

They've gotten our order wrong every time we go in there, for both "Rapid pick-up" and dining in. I usually check the order before we leave but thought we could trust them to get it right, but alas we have learned our lesson again. I cannot urge you all enough to check the rapid pick up orders before leaving. Seriously, do not walk out the door until you've got the correct order inside the box. Despite instructions being input correctly, they continue to disregard and just make it the way they think it should be. (Even on slow times!)...leaving in thick heavy sauces that were specifies to be removed, and forgetting to add what was PAID FOR and instructed for substitute sauces. (Be extra aware if you ha e food allergies/sensitivities, they are quite sloppy with preparation)...not to mention unhygienic. Bugs everywhere flying around the soda fountains & drink area. Not just one or two randoms, but a flock of bugs circling you &your cup as you dispense your beverage. *sigh* But still "good" Panera option in that the flavors were reliable favs, the soup was decent. The ladies making the sandwiches seemed extra stressed and sassy. The guy who took our order was pleasant & efficient. Upon looking for seating, we noticed the majority of tables and booths were absolutely filthy. I've served in many dining establishments and I honestly do not know how they get away with this being "ok". Do we give them additional chances? The cleanliness is extremely disappointing and it's frustrating to get orders presented incorrectly when it is busy with many other hungry patrons. Come on Panera, do better. We know you can. We are pretty loyal to Panera and this branch was our most disappointing experience yet. read more

Panera Bread - Chicken noodle soup (bowl size) and Turkey sandwich (whole) - Sandwiches Near Me - Florence, Kentucky

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The food is good and have been my go to for years but have found they have started purposely trying to hold back anything extra you order like stuff on the side or greens/avocados/extra chips etc. even though they've charged you for it still leave it out of go orders what appears to be on purpose. this has happened about 15 times now. so that's essentially trying to rip people off and that's just bad business. read more

Had a breakfast egg and cheese sandwich togo from this location. Even as a togo item, the bread stayed crisp on the outside, while remaining soft on the inside. Bread had a true sourdough flavor. It is Panera Bread after all, and the bread did not disappoint. White cheddar was extra sharp. The egg had firmed up a bit, but that is to be expected, as I was not able to consume the sandwich immediately. read more

Panera Bread - Egg and cheese on sourdough bread - Sandwiches Near Me - Florence, Kentucky

I'm a fan of the new tea option available. I worked form this location one day and tried the majority of their options- blood orange lemonade, agave lemonade, passion papaya green tea, prickly pear hibiscus Fresca! I also appreciate the pure agave sugar in stead of the artificial sweeteners. This way I can adjust the level of sweetness to my preferences. The food is always fresh. I'm not sure why the tomatoes in my salad are so huge, but they were nevertheless delicious. The pastries are just delightful - light, fluffy, and cooked just right. And the Wi-fi most certainly help keep me kicking out consistent work product - no lag time or anything. read more

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Such a shame....remember when Panera used to be the "go to" place? The only reason I even came in again is bc I found some money on a gift card. . It all went down hill around the time they discontinued the special cream cheese for the cinnamon crunch bagels. Just sayin... read more

This location has steadily gone downhill over the past year or so. They should have a menu selection called "roll of the dice" because that's pretty much what happens with carryout. Last carryout from this location will be our last visit of any kind to this store. Called to let them know the order was totally wrong - Of course they said come back and they'll fix it. That's not gonna happen - Next I was told they would send a gift card for the order amount - That never happened either. Staff changes too often and management doesn't seem to be in touch or doesn't care. read more

Last year in October and this year, drove from northern Michigan to Florence as halfway point to our destination. Ordered pick-up both trips at Panera and when we arrived at our hotel, the orders were wrong. This year a flatbread pizza was left out. Called Panera who said it had no delivery but guy that answered said he would credit the whole order which was a salad and 2 bottles of water plus the flatbread. Thank goodness The LaQuinta sells Lean Cuisine. We learned our lesson that this is not a place to stop. read more

Best Lil spot for a quick cozy bite with family But I shouldn't have to write so many words to say what is perfect for me. read more

This is the most disgusting Panera I have ever been too. Filthy, no napkins in any dispenser. The trash overflowing everywhere was only outdone by the woman passed out on the booth. Do not recommend. Go anywhere else. read more

Extremely disappointed with my latest experience at this Panera! We ordered a full size barbecue chicken salad and when we got home to eat, there was a grand total of two tiny slivers of chicken on the entire salad with limited corn and beans as well. Complete waste of $12 and sadly this was not our first bad experience with this Panera location. We will not be spending our money there again. read more