I've been a frequent Panera patron for many years now, if I have a chance I would prefer to stop here over other chain coffee spots. This location however, is pretty awful. this is my second time to visit and definitely that last. The register workers are fine, its the food runners/floaters/makers of food that seem to really hate their job, as the portioning/attitude here is quite ridiculous. I ordered a Cha latte that came in a medium cup but the actual amount couldn't fill up a small cup. It was also not made correct. When I tried to return the chip they give with your order on it, b/c they failed to get it the first time, I was yelled at from across the store by a food runner and told unless I had a food order that I needed to have a seat! I'm a grown ass man trying to do your job, not a kid. So you give me half of what I order, I do your job, and you yell at me/tell me to sit?! Not to mention when I was brought my bagel that I ordered later, it was dropped on my table as if it was on fire and before I even had to say thanks, the food runner was gone, this place feels more like a Dennys than a Panera. read more

YUMMY, delicious! I had never been here, passed by many times and just looked like a snooty establishment, especially with a name like that! Who do they think they are? Well they are better than Subway & worth the prices! I couldn't decide what I wanted, so I ordered the Napa Almond Chicken Salad Sandwich! Nice small chunks of chicken, thinly sliced, very thinly sliced almonds, believe me! The chicken had some sauce or dressing, it wasn't mayo, the menu reads, special dressing, that was good! You need a moist sandwich, so you won't choke! It also had small bits of celery and seedless grapes! It had the perfect taste of sweetness with no salt or acidity. The tomatoes were even good, and I hate tomatoes! It was served between 2 slices of Sesame Semolina Bread, that was also great! You can order a whole or half of a sandwich, I had the whole with a side of chips. I need to come back and try another sandwich, and for you healthy people, the chicken they use has no antibiotics! Join Panera Rewards to get your free pastry! Hell, I got the Texas sized cinnamon role, which I heated up! Loved it all! They have many pastries to chose from, plus soups and salads! read more

Panera Bread - Napa Almond Chicken Salad Sandwich - Sandwiches Near Me - Austin, Texas

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I met a friend here for lunch several weeks ago, and it was fabulous! My history with Panera was limited to a breakfast pastry several months ago, so my first time ordering a meal. It was pretty busy when we arrived, but the staff was efficient at getting the customers moved through. The gentlemen that served me was absolutely top notch! His station was at the far end of the counter--furthest from the end of the line. He came around to where I could see him and motioned that he was ready to assist me. Professionalism in spades. Well dressed, tidy, presentable, great manner---didn't feel like I was eating at a fast food place at all. I was incredibly impressed. Their drink station isn't readily visible from the counter, so he made a point of giving us a heads up about where it was. The same staff member brought our food to us, and we got to enjoy his professional service again. Seriously, folks. Food service members everywhere could take lessons. I ordered the Roasted Turkey and Cranberry Flatbread. Wow. Granted, I don't eat out very often at all, but this was absolutely heavenly! It was so good, I want to go back and get it again. Two thumbs up! Awesome service. Awesome food. read more

I had an overall great experience. I ordered through the fast lane kiosk which was very simple and efficient since I was able to skip the long line. I was served my food within 3 minutes and ordered the flatbread Mediterranean. It was delicious but my only complaint is the serving portion was pretty small. Overall the experience was good. 4/5 read more

Panera Bread - Mediterranean flatbread - Sandwiches Near Me - Austin, Texas

I like Panera Bread but this location has disappointed me on two visits. It's dirty...really surprising. Dirty floors and my silverware was dirty on my last visit. Their club card seems to slow everything down at the cash register...super annoying. I won't be back. read more

DeAnna is great! Wonderful personality to greet you. All staff and managers were really accommodating, helpful and friendly!

My picture of the non-cleaned table(s) says it all. read more

Panera Bread - This is by far the filthiest, nastiest Panera I've ever been to. Every table is dirty and the carpet is disgusting. - Sandwiches Near Me - Austin, Texas

We've always had a great experience with the people and food at this Panera Bread location. My wife and I visit the restaurant about once a month whether it be for take out or dine in. The food is always fresh and very tasty. My only gripe is the cost for the amount of food you are served. I love the roast beef sandwich but I usually opt for the Italian combo since it is a bigger sandwich. We normally get the pick 2 which for us always includes the Greek salad. We also get a couple sides of dressing for dipping the baguette. The Panera 'card' is also beneficial once you're eligible for a free cookie or a dollar off here and there - you're going to get what you came for anyway so may as well have the card to easy the 'pain at the pump' occasionally.. read more

I was nearing the end of my ancient grain salad when I noticed that one of the "grains" looked different, maybe as if it had sprouted. As I raised my fork, I realized the sprouts resembled wings. I did a double take and upon examination noticed that it also had eyes. A small dead moth had almost made it into my mouth! I informed a passing employee who was appropriately shocked and asked how I had paid (by credit card). He took my bowl and credit card and promptly returned with a refund receipt and apology. However I had lost my appetite and was not able to finish my soup nor take advantage of the free pastry offered to me. I have been willing in the past to spend a little extra for a "healthy" meal, but this bad experience may have turned me off to an expensive lunch place. read more

It's a busy one.. but then again everything in the arboretum seems to be busy. However it was quick and effective.. my only complain was the parking.. since this panera is on the corner of a strip there is not much spots available. As always staff is friendly. read more

My first time using the Rapid Pick-up order feature and it was awesome! Order and pay online, drive there and it was ready for me to grab and go! Excellent soup and salad for lunch. read more

For the business traveller, this is a great place to grab a decent, solid breakfast. The staff is really nice, and the food is good to boot.

Oh Panera, why did you get my chicken thai salad wrong? I mean corn and beans in my hair salad make no sense. I rate it four start because I'm addicted to this salad. That's all I go here for. Well the bagels are good but I don't know if that's frozen like most of their products. The salads are at least fresh. I was disappointed when I opened my bag and gaunt corn and beans in my salad. I mean don't get me wrong, I still ate it and I love those veggies too but I wanted my edamame. Maybe next tune they'll get it right. read more

ordered a catering order from here for my company last minute ans they pulled through o called that morning for 50 bagels and they were ready in about an hour! the choose a great assortment and even carried them out to my car for me however i did ask for one muffin (and was charged) however they forgot to add it which bring them down to 4 stars favorite bagel was the cinnamon crunch one and amazing cream cheeses read more

Not a good experience today at all. Stopped in at 7;30 to get my co-worker and myself two breakfast sandwiches to-go. Ordering went smoothly. No lines when I walked in at all. I waited about 10 minutes and Izzy said my sandwiches would be "right out" He said they had to make eggs. Maybe 5-7 minutes later he hands me a bag, I check it....one sandwich. Showed him my receipt and he apologized. He began making another sandwich. Then he realized they were out of bacon. I watched several guys walking around with clipboards as a line began to form up front. One of the guys with clipboards noticed the line and yelled to the back for another girl. Actually yelled and sounded really angry and rude. He then blew by me and asked if I had been helped. I knew this fool saw me waiting along time already. All of a sudden he is going to yell and act like he is doing something by asking if I have been helped. You know I have been helped. You know I have been waiting a long time. Meanwhile Izzy is running around trying to figure out how to get some bacon. I feel sorry for all the people that just walked in the door. So it's prime time busy breakfast time....there are no eggs, no bacon....one guy that seemed brand new making everything, a manager that has no idea how to make a good decision, step-in and take over getting the customers helped and I waited 37 minutes for two breakfast sandwiches. One was cold with egg shells and bacon bits. See my photo of my $4.18 cent sandwich. Cold eggs with egg shells....yum...no salt or pepper. I was also 10 minutes late to work. Maybe this was an off day, but I think the goal in this area is to get people to stop before going to the office and lunch time right?Who is going to wait that long? I could understand if they were busy, but there was nobody ahead of me. Something is really missing here if there aren't the least bit prepared to make a simple breakfast sandwich at 7:30 in the morning. I can't go back.... read more

Panera Bread - $4.18 plus tax, egg shells and a half an hour wait - Sandwiches Near Me - Austin, Texas

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Lunchtime soups, sandwiches and salads... it's hard to stand out from the crowd in this field, but Panera manages nicely. Nothing transcendent, just consistently good food, good choices and good, efficient service that's a cut above most others. Gotta love a thorough offering of light and healthy options as well as choices that are hearty without ranging much into the usual bacon-and-ranch calorie minefield. Can be crowded, but service generally remains quick and efficient. read more

I don't get the hype. Smells like burned soup inside and everything seems priced higher than it's worth. Saw a person preparing soup by putting a frozen bag in a machine. If you're into microwaved food this is definitely the place for you. read more

I really like the Panera Bread food chain. I love their food for the most part. But I've been turned off by the Turkey Artichoke hot sandwich here - so I recommend everything else - because I love everything else. This place is your genuine Panera article with the comfortable seating and the artwork. The location is saving the Gateway complex - otherwise, the building would be lonely. read more

I really like coming here for lunch. The soups are always really yummy. The sandwiches are fabulous. I recently had the sun-dried tomato/mozzarella panini....oh, I was so in heaven! In fact, I've had all the panini's and they are all excellent. What really gives t his place a five star rating is that there's a reward card you can get that allows you to earn freebies...i've gotten some free cookies, coffee, etc. what a nice surprise! read more

Fav. place to study and get coffee besides starbucks @ Barnes & Noble. I love panera's coffee. Staff here are super nice. Like the seating, interior decor, and free wifi! read more

I think Panera would get more 5 stars by folks if it wasn't a chain. Another reviewer described Panera as a "soul-less corporate chain", but I don't think that's necessarily fair to Panera. Just because a restaurant has such a good thing going that it's profitable to duplicate that good thing elsewhere, doesn't make it soul-less. I'm giving them 5 stars for being one of the most comfortable places to go in Austin to eat a good meal and get on pretty reliable WiFi. The soups are darn good, the tea has a good taste to it, and there are a lot of options. The pastries are pretty good, although I rarely partake. The bagels are good, too. I rarely order anything else so I can't speak to the sandwiches that folks seem to complain about on these reviews. Also - the staff are really friendly and are obviously trained to please customers. Paige gets props for being consistently friendly and on the ball and is a credit to the restaurant. I know that fast-casual restaurant jobs at chain restaurants are not long term careers necessarily, so I appreciate the consistent attempts to be pleasant and helpful by all of the staff even during the lunch rush. I'm glad there are a few Paneras in Austin. read more

Very slow. Gave me a soggy sandwich with gross lettuce, the Mac and cheese was runny and shells were more hard. It's like they let my sandwich sit and get soggy, and forgot to make the Mac and cheese so they didn't cook it for that long. To top it off they kept venting and harping that they were one person short, we all get it but just bad vibes. read more

Panera Bread - I travel & love panera. Waited 20 min for a to go and came back to my hotel with this. Soggy and gross. I asked for no sauce as well. - Sandwiches Near Me - Austin, Texas

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Every experience I've had has been a 1 or a 2, but I'm giving them a 3 because I know I'm doing it wrong. I know I need to be ordering the soup. But shame on me, I never have. I get the sandwiches (yawn) or a salad (boring in a bowl), but never the soups. Next time I'm there I promise I'll get soup. read more

The mac and cheese here is to die for. I want to eat it everyday with every meal. So good! The Bacon Turkey Bravo was delicious. The tomato basil bread they use was so soft. It might change the way I make sandwiches for the rest of my life. Also, smoked gouda should be on all sandwiches forever. They have free wifi and plenty of people were there holding business meetings and studying. It would be a nice place to go and grab some real food while you're studying or telecommuting. The staff was friendly. My complaint? It's kind of pricey for half a sandwich and a cup of soup. But it's a damn good sandwich and cup of soup. read more

This Panera is great! I got a salad along with some creamy tomato soup. I forgot to order a drink and went to go buy one but the girl just gave me a free drink! Places like Panera go above and beyond in their service! read more

This location is usually very hectic. Not only I had to wait 20 min for them to pour two soups to go, the lady who gave me my order was rude to me when I asked if I could get a second slice of bread for my second soup. I told her I couldn't add it to my order via the kiosk. She yelled at me with attitude "YES, YOU CAN!" and said that I'll have to pay additional 75 cents for it next time. I don't appreciate people yelling at me after a long wait at the restaurant...AND my order was wrong when came home and checked it. read more

This place always seems to be dirty and unkept even though there were very few people here at this time. Also, order took almost 10 minutes even though they are not busy unlike other Paneras. This location has problems. read more

When I read the menu, contemplating which delicious sounding sandwich to order, or which salad sounded the best, I had such high hopes. With descriptions such as "smoked cheddar & sun-dried tomato ale mustard grilled hot on our Artisan Three Cheese bread", I believed I had found a gourmet sandwich shop. However, I picked up my plate and discovered a glorified grilled cheese with government cheese, chopped turkey meat product, and fake "grill" marks. Way to sell me a piece of shit sandwich for $7. F@*# you, Panera Bread, and your yuppie-organic-snotty-white-people customer base. read more

Wonderful food - awful service! Disorganized, complaining staff; add to that heat your own pastry in a dirty microwave! Waited forever for a latte & hot chocolate since their coffee station processes orders according to who is glaring at them instead of how the orders come in! Buzzer apparently just gets you food from the kitchen, not your entire order. To top it off no vanilla in vanilla latte & don't forget to mix your own chocolate or you'll just be drinking hot milk! read more

This place is always clean, and seems to be pretty quick for the most part. Very consistent food service, fresh coffee, including iced coffee, brewed iced tea... Broccoli cheddar soup in a bread bowl is awesome! Asiago cheese bagel with cream cheese: awesome. Consistently good for star service read more

thought I would read reviews before I went to Panera. Did not go after reading them. Sounds like this place or location needs to be closed down. came here from Houston which has very good restaurants from fast food up. So far Austin has been the pits for eating out. Other people I have met here that are from other cities agree. Are people so laid back and weird here that they can't run a decent eatery, even a franchise that lays out how to do everything out for them! read more

There is a young black woman named Trissa at this location being racist to white patrons. She brought our orders (one in each hand) and after placing them on the table she asked: "Is there anything I can help you with?" To which I replied: "I also ordered a Mocha," she replied with a condescending voice and rude attitude: "WELL, I ONLY HAVE TWO HANDS." I was willing to let it go, but once we were finished she came back and asked: "Can I remove your plates?" I said: "Sure, thanks! And then she rudely asked: "CAN YOU PUT YOUR NAPKIN ON THE PLATE?" I told her: "No." Got up and reported it to her manager. read more

Had a meeting here this morning and grabbed a cup of coffee and pecan roll. I was more than happy with both.

I've been to many Paneras and I've never been so displeased. When I ordered at the counter to go, the lady kindly let me know they would call my name. They have a shelf now for online orders so you can differentiate which is a to-go order while you're present and online orders. I waited 15 minutes while other people got their named called and after I asked where my order was, the man pointed to the shelf and scoffed. First of all, that is very unprofessional. I don't care if it's busy. I'll wait patiently for my order but don't make me feel like an idiot because YOU (the business) made a mistake. On top of that, my salad was wilty and my soup did not have the correct toppings. I will NEVER go to this location again. I will make sure my business (20 us of) orders from lakeline. read more

Salad was completely yellow! Asked for them to redo it.. Had the same thing happen again" yellow salad"! I was a little disappointed being that it was my first time going to a Panera. Bread was hard as a rock too! Left as an unhappy customer. read more

i came here with my aunt to work on some things. free wifi. the staff is nice. and food was just enough to keep us energized during the time we were here. read more

Panera Bread - Sandwiches Near Me - Austin, Texas

I was a frequent visitor to a Panera location in the Bay Area, and I was a happy customer there. However, this location is a big let down in comparison. Whenever I order hot tea, the self-serve hot water is either cold, or has a coffee after-taste. Today the hot water is missing all together. The bathroom is old and dirty. The food is a toss-up--- sometimes it's just fine, but a few times the bread was stale. On the plus side, the automated kiosks make ordering fast and easy. However, I suggest finding other restaurant options. read more

The food is not so bad but after hearing the manager chew out one of the employees right in front of everyone, I lost my appetite, Did not get the nasty and unprofessional managers name or I would have reported her to their head office. She berated that poor girl to no avail. I do not support that kind of management and will never again support this restaurant. read more

This place is pretty consistent, except for last night. Not a booth in the place was clean and there was some employee drama behind the counter. The fourth star comes from the other 99 visits that were near flawless. I like the choice of bread, apple or chips for the side. read more

Man can live off bread alone! Panera Bread! This place is great. I like the fact that they include the amount of calories of the items on the menu is great. Free Wi Fi, cozy seating. Nothing but nice things to say. read more