Walking into this place feels like arriving at a family reunion where everyone is genuinely excited to see you after years apart. From the moment you step inside, you're welcomed with warmth and kindness that immediately makes you feel at home. The shop is spotless, organized, and feels as pristine as a brand-new store on opening day. What's even more impressive is that you can come back days later and it has that same fresh, inviting energy. Everything feels as carefully prepared as a Thanksgiving feast--thoughtful, abundant, and made with care. Philip and Russell have created something that's much more than a small sandwich shop. In a world that never seems to slow down, they've built a place where people are encouraged to pause, enjoy a great meal, and connect with others. The service is impeccable, and the hospitality is genuine. They don't just make sandwiches--they make people feel seen, appreciated, and welcome. It's clear they truly care about every customer who walks through the door. They want to brighten your day, fill your stomach, and send you back out with a smile. You leave feeling like more than just another customer--you leave feeling like family. Whenever I'm in town, this will be the only sandwich shop I'll visit. It's rare to find a place that reminds you to slow down, enjoy the moment, and be grateful you chose to spend your time there. This isn't just a sandwich shop--it's an experience, and one that's worth coming back for again and again. read more

I arrived at 11:40am (Friday July 24, 2026) to pick up my online order and the door was locked to the store. After standing there a while, a girl that seemed to dislike her job (by the look on her face) opened the door and let me in then walked back behind the counter without saying a word. I then said my name and she handed me a bag that felt almost empty. I tried to exit back to my car but the store door was locked again and I couldn't get it to open for a good minute. When I opened it up to to see my 6" sub I had paid for, it was only 5 inches long, smashed up, and hardly had anything in it. This store has been good in the past but now it's horrible and this woman needs to be retrained or something....to put it nicely. read more

Subway - Sandwiches Near Me - Austin, Texas

Usually good when it's not the glasses mfer who is genuinely slow AT MAKING SANDWICHES and skimps you on your meat they put 6 pieces of Black Forest ham on my footlong. Glasses needs to be fired genuinely one of the worst workers I've ever had the displeasure of being a customer of. And then they argued with a customer about what they said because they almost put a sandwich in the microwave with no meat then used the excuse that it's hard to hear behind the glass when the customer said what she wanted so clearly. Ambiance is fine read more

Subway - Sandwiches Near Me - Austin, Texas

Not switching gloves between different sandwiches and my avocado tastes like tuna. Poor employee attitude

Very VERY stingy with the amount of food they give. I ordered a salad that was finished in nearly three bites. Do better.

I used to think this place was great. I no longer do. I ordered a couple Subs online a couple of weeks ago and went in to pick them up at the appropriate time. I had ordered two subs. A tuna sub and a meatball sub. The tuna sub was not made to the specifications that I asked and the wrong items were put on it. The meatball sub was cold and the cheese was not even melted even though it only been ready a few minutes from the pickup time. To top it all off the woman working there had not even bothered to cut the sandwiches in half as they were footlongs. And to add insult to entry I actually tipped online and this was the kind of service I got. I will never go back there and stick with the local places near me like Thundercloud or Little Deli. I tried to contact Subway through their website to tell them what happened but they make it impossible to do so. It's funny their website is called Subway listens when if you want to contact them about it you have had to saved the receipt. They want the receipt number, they want the store number which is impossible to find in their locator. It is so bad I'm surprised they did not want a rectal exam. I'm never going back! read more

Hi. First, I would like to say that the manager was so patient and efficient. My daughter and I went in today and while the sandwich was fine; the manager was incredible. I did not get the managers name but good lord have mercy he has the patience of a saint! He was attempting to train someone and had lots of orders to fill. I am not 100% sure if the trainee was on drugs or something else but it was evident that she needs a different job. The manager was beyond kind to all of the customers and the trainee. Also, he was by himself and worked very hard to get exactly what we needed. Shout out to the manager! I'm so sorry I didn't get his name but I hope someone higher up sees this and lets him know he was so professional under a stressful situation. read more

Fool me once shame on them. Fool me twice and I'm never coming back to the hell hole again. Nancy acts like a terrible manager. I don't know if she is or not. She would rather defend her racist employees and cancel an innocent customers order than actually hold her employee accountable. I placed an online order for pickup. I walked in the door and sat down right as a nice middle eastern woman was saying hello to the employee behind the counter. He refused to acknowledge her. She said hi again and he still wouldn't respond. He bluntly asked her what she wanted and sighed loudly as she told him. He refused to add more tomatoes to her sandwich then mocked her for not knowing how many tomato slices are on a standard footlong sandwich. She was obviously offended and I was too at this point. When he ran out of salt in the shaker he just told her he was out. He never volunteered to go find more. This is when I stood up for her. I asked him to go get more because she won't be the last one who wants salt. He looked me straight in the eye and asked me if I wanted my order cancelled. I said no, of course, but that I wanted him to treat her nicer. That's when Nancy chimed in telling me to mind my own business. When the kind lady was on her way out the door I told her that the other location on Crawford always had great customer service. Nancy hated this when she heard it and again threatened to cancel my order. I told her I would rather give my tip to the kind women at the Crawford location than the racist bigots who work at the 7711 Burnett. So she cancelled my order and kicked me out of the store for standing up for the middle eastern woman. read more

Subway - Racist manager who defended her racist employee. - Sandwiches Near Me - Austin, Texas

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Arrived after 7 pm when the restaurant was fairly empty. It allowed me to receive great attention from the two employees behind the counter. I ordered off the menu (turkey & pepperoni), confusing one employee. The other informed both of us this is the Italian turkey from the secret menu. Go figure. Only problem with arriving so late in the evening was that the lettuce wasn't all fresh (some was turning red on the edges). Also, some of the tomatoes weren't ripe--they were still green (so tomato choice was slim). All that said, my sandwich still tasted good and the overall experience was positive. read more

Subway - Storefront - Sandwiches Near Me - Austin, Texas

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I get the same sandwich at least once a week sometimes more. I order online, I have never had any issues thus far. Today I got a sandwich for myself and a sandwich for my boyfriend and some cookies for him as well. In my sandwich I ordered spinach as I always do. I took a bite of my sandwich and an overwhelming taste of bitter, expired spinach filled my mouth. It was nasty! The spinach smells so bad and it's wilted. The spinach is so past due that when I picked it out of my sandwich my fingers smelled like the bitter stinky spinach. It was nasty. My boyfriend ordered the oatmeal cookies and they were brittle with a bland sandpaper taste and texture not soft like he expected. Attached is a photo of the spinach. The sandwich was not sitting it was eaten right after it was made. read more

Subway - Wilted, stinky, expired spinach - Sandwiches Near Me - Austin, Texas

Jason gots to go. As soon as we walked thru the doors he greeted us with a "y'all are going to have to wait". he walks away, comes back and fills his line. We understand.. gotta fill the line when you're out. He's pissed off, is throwing things, grunted really loud when his oven timer went off. As more customers arrived he's talking under his breath. Our sandwich tasted fine but they were messy. We faithfully visit this subway location 2/3 times a week and EVERY Saturday after our basketball game but that stops now. You will never take my money again. read more

I've been to this subway 3 times now when Jason was working and every single time this man has hella attitude and is not nice at all. He doesn't even great me and just looks at me waiting for me to order. Our sandwich's were so messy and the pretzel we got was rock hard. I highly suggest not going to this location and if this specific restaurant wants to be better they definitely gotta get rid of Jason. read more

The ladies who work here are so wonderful. They always brighten my day. Thank you so much!

Terrible customer service, terrible food, and super expensive. Walked into a super dead store, and no hello was offered. No, thank you for coming in. Not a friendly atmosphere. One sandwich was $15 - read more

One of the best Subways I have been to in the State. The staff was friendly, they made eye contact when talking with me and smiled. The bread and veggies were fresh - sub made to order and tasted great. Staff was on top of their game - the person in front of me had a 3 sub order but she had to ask all the questions via text and wait for an answer before moving forward - cheese, toast or not, which veggies - I kid you not. While she was waiting for an answer during a prolonged wait, the clerk got my order going - as he was putting my order in the oven to toast it, Ashley (the manager) aware of the holdup came down the line to make sure they had got my order started. They never talked ugly about the problem customer, only focused on serving each customer with excellence . The only problem with this location is the parking. Very limited but you can park in the strip center and walk... It's not that bad. read more

The employees there ignored us for the first 3 minutes we were in the store and then started arguing while we were ready to order. One of the employees asked us to "just wait a minute" while arguing with the other employee and once they were ready to take our order we're quite rude to us. I would not have given my money to them if I wouldn't have been hungry. These employees need to learn appropriate customer service skills. read more

Online order! Was made incorrectly. I called to see if I could get a sandwich another day or a refund after driving all the way back to work. "No. You must bring the sandwich back for a refund." On a lunch break mind you. No consideration for the time I spent to pick up a sandwich LATHERED in MAYO. When the receipt clearly has no mayo. WTF? read more

now they have some hispanic employees, i ordered a turkey sandwich online, and when I get to my office found out is a tuna sandwich, lost the trip and time, and went back there to return it and they didn"t even say sorry or anyhthing ! will not order there anymore read more

The worst customer service they were very rude very disrespectful and non professional y'all need to get better employees other than that I am never going there again read more

DON'T VISIT THIS LOCATION. The employee Jasmine is worthless to talk with and her customer service skill is rated negative by me. Worst service ever received at a restaurant. She threw the sub I ordered in the basket like it's going in trash. I said there could be a better way to serve food, then she ignored me and continued doing something. No smile on her face , no apology and when I asked for her name, she gave an attitude. Not even sure if she gave correct name. For the manager/owner-- Date and time of visit 11/24 @ 3.45pm. I came to this restaurant as it's close to my work place and thought of being a regular customer. They lost a customer. read more

Subway - The way this restaurant serves food. Worst service - Sandwiches Near Me - Austin, Texas

Sometimes only a Subway will do. Don't ask why -- I dont know. But the fresh baked goodness of the SF Deli or the happy hot subs from Hog Island Deli are pushed from your mind as you contemplate that special Subway taste. Vaguely plastic-y with their delicious smelling bread and a bag of Harvest Cheddar. This location is just fine -- same as all the others as you might imagine. I asked for extra olives and got them! They have diet coke and a new flavor of sun chip (jalapeno jack.) The employee was less than impressed, despite the fact that I was wearing my newest red lipstick but then, he's a subway dude. He gets really tired of uppity chicks requesting turkey on wheat no cheese hold the mayo. read more

My how the mighty have fallen. We've given these guys multiple tries and they keep screwing up our orders. Leaving off ingredients they charge us for. Putting on ingredients that we didn't ask for. It's like they can't read the orders. I've called both the corporate office and the restaurant to let them know, but they don't answer the phone. The restaurant doesn't even have voice mail enabled. These guys are really just dialing it in. Try another store. read more

This Subway is great---the employees are very friendly and they make the sandwiches well--you ask for LOTS of something.. you get it... :) They're really funny---one of the girls (she often has different colors in her hair) is especially humorous. I mean, it's Subway--so it's not gourmet-- but it IS fast, fit, and friendly... what more can you ask for? read more

One of the most pleasant Subways that I have been to. The staff is friendly and they are even open until midnight, 7 days a week! I also like that they have the soup half off after 9pm. I'm not sure if that is this location only but I have been definitely been taking advantage of the broccoli and cheddar soup. The location is right near my house, which is another bonus. It is usually never all that busy either, but this is usually because I go at night but also because it is tucked away a bit when you are driving south on Burnet. Every time I go here I have a good experience thus I have decided to give it the ultimate rating. read more

It is one of the best Subway, what I visited. I really liked the way they do subs. And you get it in the busker if you want to eat it there.

I love coming this Subway with my family. I love the girls that work here in the morning and the service is awesome. Best subway to come to!

Used this specific location to order a 6 foot party sub for an event due to the high reviews. I went to pick up my party sub and was told they had given it to someone else, who had brought it back when it wasn't what he ordered and realized after the fact that he picked it up from the wrong location. I get it- things happen! But when the manager arrived while we were trying to figure out what to do, he was VERY RUDE and basically told me to take it up with ez catering (the website SUBWAY sends you to when you order a 6 foot sub online). No offer to make something that would work, no call to let me know what happened, not even an apology. I would have been happy to walk out with some sort of sub party tray- the place was COMPLETELY EMPTY- they had the time and ability to do so but instead chose to be rude and dismissive. This was a terrible inconvenience to me and my event and I was left struggling to find something to serve a large number of people on super short notice and he couldn't even say hey sorry we made a mistake! I asked why he didn't call me or check the name on the order and he just said take it up with ez catering and went to the back like he was done with the conversation. I still can't believe it happened read more

It's subway. I have avoided this chain since I moved to Austin. I mean, there are so many awesome places to get a sub - why even bother? However, the other day I started craving a meatball sandwich, and I knew I could get a good one that wasn't 5000 calories here. The fiance picked it up and brought it home (so I can't speak for the staff or location) and we sat around the kitchen table mowing down on that familiar taste of yummy. I'm pretty sure I can find a better sub next time I'm craving such a thing, but the truth is it's an adequate sammich and usually my fallback meal while on road trips. However - with a schlotzky's, a jimmy johns, a thundercloud, a firehouse, a jason's deli, and probably 10 more sammich shops close, I doubt it will become a regular stop on the lunch rotation. read more

I went there for my first time on my lunch break and I was greeted as soon as I entered the two ladies working were kind especially the older lady I believe she was maybe the manager. Definitely will be back. Thanks ladies!!!! read more

Ok. So. I made a Yelp just to write this review! There is gentleman there that wears glasses and works from 3-closing and is just awesome!!! Long long day at work and this guy made it all worth it. Not only did my boyfriend and I have a great chat with him but he also put up with all my pickiness, and perfected the sandwich with his suggestions. I gave this guy a $5 tip and wished I had more to give him. It's very rare to get awesome customer service that makes you want to come back. And this guy nailed it! Awesome night, awesome sub, awesome guy. :D read more

Subway - Sandwiches Near Me - Austin, Texas

Came her late on a Thursday. I've seen his dude working here a lot. He is a nice dude, the store is clean. He is very nice and respectful. I came here on a holiday and he was here. Man deserves some credit. Subway is amazing. read more

This is the best managed subway in Austin. I have a subway closer to my apartment but I drive to this location because of the customer service. Everyone is friendly! They always have smiles on their face!! I love this subway read more

Ok so I went to subway near my job today around 1pm to get the special below to come to find out they don't have BREAD....I kept calm and asked the lady when would there be more bread made, she replied we don't have any only flat bread. WOW how does a sub shop run out of bread?? Very disappointed and will not be going to this subway again, let me not forget to mention the line out the door and upset customers as like me. (Did you know today (November 3) is National Sandwich Day? To celebrate, Subway is offering two sandwiches for the price of one. You can buy ANY sub and get another one for free. There's a small catch, though -- you must buy a 30-ounce fountain drink too.) Regards, Marisol A. read more

Great Subway, staff is friendly, service is good. Food is always excellent. The place is always very clean and it's never very crowded. The only downside is the parking is tight. Tricky to get in and out at times. Price is typical for sandwiches. Solid sub shop. A good choice for lunch. read more

With Subways on every corner, I choose this one! The Mgr/Staff and super nice, do a great job and really care about their services! I went in today feeling horrible, they were so caring and got me to the front of the line since I was just getting soup! The place is always clean, and they are always friendly! Thanks guys!! read more

worst customer service.. they do not answer the phone when you have a curbside order or bring it out to you. i always have issues when i come to this subway. read more

Phil thanks for the best sandwich everytime hands down. Not only is it made exactly the way I asked but this sandwich looks good enough to be on a Comercial. read more

Love subway but this place is run poorly. Last week I came in and they said their systems were down. Cool no problem I'll come back another time. Fast forward to today and I go in and they say their system is down again. Drove a total of 30 min for nothing. It's like they don't want to make money. When their systems are working then there is usually something out of stock. It is a shame because subway is good when they can actually have things in stock. read more

Very nice Subway franchise. Clean, and always pleasant staff. Open till midnight apparently too. My only complaint is they do not offer Swiss cheese as some locations do. Please change this! I was in there a few months ago and this old lady was going on and on about the menu or advertising or staff being "deceiving". I didn't know what the hell she was talking about. She hadn't even ordered yet. Then she ordered with language like "give me" and lacking "please". And complaining that "is that bread hard? I don't want the old bread. They usually get the bread from other there vs. there." The female employee tolerating her crappy attitude was being pleasant and overly respectful. The dude making my sandwiches was smiling and clearly unfazed by the accusations of deception, with bemused quiet mutterings to himself of the word "deceiving". Water off a duck's back. lol read more

LOVE THIS SUBWAY LOCATION! It is always super clean and the staff is very nice and very helpful! It is never super busy so you can get in and out quickly! The produce is always fresh and they are NEVER out of anything. I am so happy I live down the street from this location because it truly renewed my love for Subway! read more