Came to this store as a DoorDash delivery driver. Staff just refused to make the order and said it would be ready at 11:10. I arrived at 11:01 and the DoorDash app had no mention of a delay on the order even though the employee said they wouldn't make it til 11:10? I don't think she understood how to read the DoorDash app on the restaurant side of things. The store was empty and they could've just made it right then but they were all just cleaning and doing other things. I told them they can just make it now and the woman ignored me. Customers started coming in and at like 11:19 they had still not even started the order and another delivery driver was standing around waiting for his order just as confused as I was. The woman at the register was not concerned in the slightest with making sure the DoorDash customer received their food. Hopefully another driver was able to get the food at some point because I had to leave the property to get cell reception to call DoorDash and report the store, and was promptly unassigned from it thank god. read more

This Chipotle is the holy grail of Chipotles. Every time I visit in person, they never skimp on portions and always fill my bowl or burrito to the brim. I rotate between a bowl and burrito depending on my mood. It's one of the few locations where I've felt like I'm getting my money's worth. Online orders, however, are pretty hit or miss. Also love how it never gets too packed or crowded, which makes it a relaxing experience every time I go. The employees are efficient. This location has earned its spot as my go-to Chipotle and continues to pull through every time. read more

HORRIBLE customer service. No one is wearing name tags but the lady at the beginning of these line starting orders on 2/23 around 4:37pm has a sour attitude. Walked out because I knew the food wasn't going to taste good after she couldn't even say hi or answer how her day was going...That is the basics of customer service and this location has not hit that at all. She rushed every single customer before me and everyone had to keep asking for more because the portions were sloppily thrown onto every meal. Literally walked out as I was beginning my order because of her poor attitude. Not to mention there was absolutely no one behind me. Sucks that this review has to fall on the whole team just because of her sour personality read more

Food was well portioned. I had ordered online for pickup at 1 pm and they had my food ready and warm. The customer service was great, the staff was friendly and helpful. read more

Chipotle Mexican Grill - Definitely recommend this location - Mexican Near Me - Austin, Texas

As Chipotles in Austin go, this location is by far the best I've encountered. At other locations, I frequently run into poor portion sizes, but here I always get a solid helping of food. As a grad student, I would always come here because it was super easy to squeeze two meals from $10. My only complaint is that sometimes they forget to strain out the water from the fajita veggies, so sometimes my bowl is a little soggier than I'd like it to be. I appreciate being able to get budget friendly and healthy fast food when I'm in a time crunch. read more

The servings here are horrible. Literally purposely didn't give me the fully scoop she picked up.

Chipotle is like my comfort food. Always so fresh and tasty. I love getting the veggie bowl. The quantity is adequate for two meals! I usually pair my food with hot sauce . read more

Chipotle Mexican Grill - Mexican Near Me - Austin, Texas

Chipotle's don't get no respect. But it is a fine place. It rises above the bar for fast food. * I have said this in other reviews - but I will repeat myself here. Fast food companies vary in whether they "sink to the level associated with fast food" or they "rise above the level associated with fast food." Chick-fil-A and Jersey Mike's are in the "rise-above" camp. They will serve you a first rate lunch. That lunch will be not only cheap and fast but downright good. The two main villains in the fast food game are Restaurant Brands International and Wendy's. Restaurant Brands International runs Tim Horton's, Burger King, Firehouse Subs and Popeye's. Quality at the first three chains has tanked. This is particularly sad to see for Tim Horton's which at one point was a Canadian jewel. What Burger King and Firehouse Subs serve is inedible. Popeye's was once a premiere fried chicken chain. It is getting worse - but hasn't tanked yet. Wendy's runs Wendy's and Arby's. Both chains are beyond awful. * McDonald's runs McDonald's, Krispy Kreme and Chipotle. McDonald's maintains high standards on all of its properties. * At the namesake burger chain itself, quality did once tank historically. But about five to seven years ago, management saw the error of its ways. The people running the hamburger chain did a 180 degree U-Turn and Clean Up. The clean up worked. McDonald's does not serve a Yuppie quality Craft Burger. But for fast food what they serve is perfectly good. * Krispy Kreme is Krispy Kreme. You either love them or you hate them. Give me a Krispy Kreme Donut that has just come out of the fryer - and I have an orgasm right there in the donut shop. * Chipotle's is the best of McDonald's owned chains. The meat has a good grilled flavor and tastes interesting. Each of the different bean concoctions are different. They each pack a punch and have their own savory flavors. The vegetables are fresh and good. You really CAN eat healthy at a Chipotle's if you want to. (If you don't want to, you can have fun as well.) I am always happy after a meal at Chipotle's ... and what I have for lunch always catches my interest. * Service can be less than ideal. Pickup windows are a problem in all fast food restaurants. Inside - the design is not good - so that customers always walk to the end of the service line and not the front where you are supposed to order. Some better signage would fix this. They do not always have people manning the cash registers. But basically, I got my food fast enough and it was fine stuff. I would come back again happily. They sure as hell beat the Chili's in the building next door. read more

I hate ordering delivery from this location. Also, you have to pay extra for adobo ranch but this is the only location I've been to that won't even fill up the side container. They filled it half way .... They don't even do that for sauce that doesn't cost me extra. read more

Manor location, newly opened 2 weeks. Dirty floors and all the tables were dirty. Unbelievable for a new store. Not interested in returning. This explains lack of customers. read more

Delivery order is wrong. Missing items-no way to change this through customer service. So you just get whatever they want to give you in the moment, I guess. And be ready to pay for more than what you're receiving read more

They put no love into my food, also always out of vinaigrette! Really let me down, the workers just didn't care read more

Chipotle Mexican Grill - My half eaten bowel - Mexican Near Me - Austin, Texas

Probably the worst portions out of any chipotle I've ever been too. About have a spoonful and when asked for more protein was charged for double. Double being less than the amount a regular chipotle gives you just for one serving. read more

It's always a problem when I come here apparently the machine didn't work for me to get a receipt so I didn't get my point for this visit the whole line was rude as fuck do better seriously. My food was trash And cold idk how when it's rush hour but ok bet. Thank yall for ruining my lunch and attempting to ruin my day, the restaurant is also dirty the bathroom was filthy. read more

I go here regularly. It's always fine. Just fine. It always seems like it is the first day of work for every single person here - I have rarely seen the same employee twice. I got tons of pick-up orders here during the pandemic and they were always late, but I don't order ahead anymore, so I'm not sure if they ever figured that out. Tonight I ordered a burrito - ordered at the counter, ate in restaurant. The person wrapping it was a disaster - did it super fast and poor quality, so the entire thing was exploding and tearing apart - impossible to eat. I took it back up to the counter and asked if it could be re-wrapped in a new tortilla. They acted like i had the plague and couldn't go anywhere near mine so they made a new one from scratch. And it was exactly the same. You have one job. Burrito wrapping. I'm not sure how this can be that hard, but apparently it is. They didn't get the ingredients into the main section, so when it was wrapped, all the ingredients were in the wrapping, meaning it wouldn't actually close. Without foil, impossible to eat without backward-evolving into a caveman. With foil, still basically impossible. Ingredients went all over the table - actually the worst wrapped burrito of my life. Tasty, fresh, clean, sure. But omg, if I had wanted to use a fork I would have ordered a salad. Get it together, Chipotle. Literally. read more

Chipotle is a great go-to for lunch. I took my team there and we all had a great experience. I am a huge fan of barbacoa so that is what I always get when I come here. The store was very clean and so were the restrooms. The hallway for the restrooms was very close to the serving line so it was a little confusing but other than that it was a good experience. read more

Chipotle Mexican Grill - Mexican Near Me - Austin, Texas

i dont think this needs any further explanation then these photos... i was not aware this is what a quesodilla at chipotle looks like read more

Chipotle Mexican Grill - a quesadilla - Mexican Near Me - Austin, Texas

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Today I asked for mild salsa and I repeated it twice but she literally soaked my tacos with spicy salsa. Had to toss most of my meal. Very disappointed. read more

The sign on the door says they open at 10:45 but I stood outside until 10:52 as I watched the employees slowly meandering around, laughing and chatting as me and another customer sat outside until way past opening time. No apologies or anything, in fact, just a big fat attitude. The staff here are rude and need to open the doors on time, especially when they see customers waiting outside read more

This girl hates her job has a nasty attitude I worked a 12 hr shift in the sun and I don't treat people this way. Not to mention the table were dirty so when you want to sit down you have to pick a dirty table also I'm confused to why you would pick a job you don't like. Manager when you read this fire her for throwing my food around like she is crazy. Pick better staff with excellent customer service. And don't try to use the excuse that it's busy we are tired of this behavior. Treat us like you would treat your family at home that you have to feed every night. read more

Chipotle Mexican Grill - Employee - Mexican Near Me - Austin, Texas

The worst customer service i have ever experienced. They refuse to make something due to laziness and lied about vinaigrette being out when I could see it. read more

Food quality was okay but I was picking up an online order at 7:50pm. I arrived at 7:45 and waited until 8:05 watching people come in and get their order while mine was "being prepared". Turns out they just forgot my order in the back. When I politely asked the worker (possibly manger) to remake my order since it was cold and I was given sass back from the worker. It was a simple request after making me wait. I will not be eating here again. Very rude customer service. read more

The line manager who works on Thursdays at 1:30 pm is extremely rude and has no customer service skills. Their bathroom door often gets stuck (according to the cashier) and literally would not open. My assumption is someone was in there as I was trying to open it and there lock is broken and just says "vacant" at all times. Upon asking the manager for help, she said "why do you need help with that...." And then proceeded to open the door with ease and said "all you have to do is push it. That's literally it." I can't imagine talking to a paying customer that way. Honestly, I'm not sure how she hasn't been fired, let alone is a manager. I simply walked out before paying for my food because this was absolutely disgusting and ridiculous. I really wanted my meal too! read more

Service was fast despite the large amount of people they had at lunch. Staff was friendly and the place was clean read more

Chipotle Mexican Grill - a soldier sitting in a restaurant - Mexican Near Me - Austin, Texas

Horrible. To-go never ready on time! Even when restaurant is empty! Why? Lazy employees and lazy management!

I like this spot because it's close to me and chipotle is my go to when needing something quick. But I have been here multiple times during the day and have been out of the vinaigrette. The girl that closed me out today didn't seem in the best mood but she could have been having a bad day. read more

They don't give good proportions lazy slow and the chicken was shit. The burrito was minuscule and mediocre I would rather eat at cabo bobs

This place is super stingy with their portions. They barely gave me any lettuce, cheese, beans, meat, or anything. read more

Man the food was good as fuck. Service was dope shoutout to the homie elli grace she a good ass worker fr yall gonna get right if she on the line read more

I love Chipotle. I come to this location at least once a week since it's near my work. Today I just got a large drink and when I asked for it, the girl at the cash register said "you're going to have to pay for it". It was rude and insulting. Of course I have to pay for it!! What a moron. I'll be calling the manager tomorrow. read more

They were out of everything and our bowls tasted terrible. Most of the staff were not friendly either. Definitely will be going to a different location next time. read more

Is it just this location? Or has Chipotle started on that gentle slide downhill? We used to eat at Chipotle Arbor Walk regularly. They always churned out tasty food, and I distinctly remember feeling full and happy afterwards. Fast forward to present day Fall 2012. We ordered two burritos from this location. These were smaller than usual, with less filling. The beans were kinda tough. The steak was even tougher. And ugh, gristly. The burritos, overall, were quite bland. Such a disappointing meal! Sadly, this place rates only two stars with me. Because I have experienced better. Right at Chipotle's itself. read more

Wow, their food was super fresh, and very clean line, probably the best location in Austin.

Idk what's wrong with the staff or they just hate their job but almost ever person working there seems to be in a bad mood or just seen unhappy . If I ask for something like extra chicken or a side of sour cream it seems like an inconvenience for them . I would just like better overall service not grumpy employees getting mad over asking for a side . read more

Great customer service. Extremely accurate on timing for online orders. And I go to this location so much, they know me by name. Would recommended! read more

Surprisingly stingy with their proportions. They gave me maybe half the amount in a bowl I would typically get from other locations. Usually I would ask if I could have more but out of shock and anger I didn't open my mouth otherwise I would have had to ask for more of everything. The picture doesn't lie, I had not taken a single bite after shaking it up. read more

Chipotle Mexican Grill - Mexican Near Me - Austin, Texas

This location has the best rating in Austin for a reason. They're the only Chipotle that gives you the standard serving size for meat. The younger ladies all give a healthy amount of fixings but the older hispanic lady is suuuper stingy. They also get impatient if you ask for more of any of the "free" toppings. read more

I really like this location. It is conveniently located across from Central Market. Employees are usually friendly and helpful. I have had many positive experiences here. Only downside can be limited parking during peak hours, but normally there is sufficient parking. Good for small groups, couples or solo eaters. Another great example of a typical Chipotle. read more

Ordered for pickup. Restaurant did not open at 10:45 as advertised. Honor your store hours.

The staff here is very polite and generous us with their portions! I love coming here because it's one of the cleaner and nicer chipotles in the area. read more