Some days the food is hot and tastes good and they have good customer service. Other days the food is lukewarm and the employees don't seem like they want to be there working. read more

Ordered from Grubhub. We're missing a plate and they sent the wrong orders, Ordered 4 plates all the same way and when delivered arrived, there was only 3 plates and they served the wrong entree. Instead of KungPao chicken we got chicken mushroom. So disappointed! read more

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Service has really deteriorated at this location, inattentive understaffed and not very inviting. Bothers me when the same person who fills my order also takes my money and resumes food orders with out washing hands. Depending on who helps you = portion size. Sometimes you get more sometimes less but never consistent . Sad thing is my employer uses this panda for large catering orders and not once have I been thanked or acknowledged. read more

Pretty standard lunch here. Actually most things were better than some other locations. The honey sesame chicken breast was nice and well cooked here. read more

Panda Express - Box combo - Chinese Near Me - Phoenix, Arizona

This location has been curtailing food and beverage options in what can only be interpreted as a poor effort to increase profit margins. The apple pie rolls were discontinued over a year ago and they've recently removed the sweet tea beverage option. You can still get regular black tea, however they don't offer sweeteners so you're pretty much left with fountain drinks or water. There are too many meal options in the Happy Valley/Norterra area to continue to patronize eating establishments that keep removing options one by one in the name of profit and greed. read more

My son and nephew were craving Panda. We ordered to go. There was a little bit of a line since it was during lunch time but the line moved quickly. We ordered two plates, half/half fried rice chowmein, orange chicken, beef and broccoli, mushroom chicken and honey walnut shrimp. The boys liked their food. They were full and happy. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

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Food was great but all these types of restaurants that use the assembly line process really SLOWS down due to online orders when you are in the restaurant especially during high peak times and they don't staff up. It would be way more efficient to have two separate groups, one who serves in store customers and another group who prepares the online orders. I saw multiple people leave from the line because it was barely moving. The workers were stretched thin to the point that they are preparing online orders, while looking down at the receipt, while asking us what we want, barely ever making eye contact. Which you can't blame them for doing two things at the same time. There's got to be a better way to accommodate both types of customers. read more

I was craving panda so came here for lunch. The quality of the teriyaki chicken was not good this time. Tasted not fresh. The lo mein was ok. The veggies was fresh as they had just made it so the meal was better. Overall $12 lunch could have been better. read more

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I have been eating here ever since I was very young and especially this specific location. As time goes by the customer service here has changed. I have notice some the workers there are hostile towards me and make me feel so comfortable going there to eat. Recently someone that I had conflict with now works there and could you not the food was bad! I order broccoli beef and orange chicken. He put full on broccoli and little beef. ALSO the orange was very small and stale. I recommend to go to another location because their customer service is hostile and not inviting to where I feel scared and uncomfortable getting food there. read more

Definitely the panda food is good, but the attention at this address 2501 w happy valley Rd, Phoenix is totally fatal when trying to ask for my order one of the very upset workers treated me terribly, she is of Mexican Origin since I tried to explain to her to speak slowly because my English is reduced and even so she had a terrible attitude Definitivamente la comida de panda es buena, pero la atención en esta dirección 2501 w happy valley Rd, Phoenix es totalmente fatal al intentar pedir mi orden una de las trabajadoras muy alteradas me trato fatal, es de Origen Mexicano ya Que le trate de explicar que hablará lento porque mi inglés es reducido y aún así tuvo una actitud pesima. Definitivamente me sirvio mi comida de mala manera y subio su voz. Teniendo en cuenta que es una trabajadora mas y se debe al público Ojala este mensaje pudiera llegar a todos los dueños y puedan darle una leccion read more

Came in at 10:40 haven't even closed yet and said they can't serve me very disappointed and they weren't nice whatsoever don't go here

Not sure what has happened to this Panda. It used to be so good. But lately, not so much. Tonight I got the green bean and chicken breast entree - the chicken just had a weird texture to it - was it really chicken? Then I asked if the mushroom chicken was white meat. The gal said no. So I said, then I will get the teriyaki grilled chicken. It looked like a chicken breast (and you would think if it wasn't she would have said something). Got home and it was some sort of weird formed dark meat - ewwwwwwwwwww. Even the cream cheese wontons were icky tonight. But the fortune cookies were good. Not sure what kind (or quality) of meat they are using, but ick! I would rather pay more and get good quality. Sad that I threw away most of my dinner! read more

This location is consistently horrible. Unfortunately, last night was just another reminder of why I should've stopped giving them chances. I keep hoping they'll get it together, but the service here continues to be rude, careless, and completely unprofessional. I placed my order online one hour before closing, plenty of time for them to prepare what I paid for. When I arrived, the staff member told me they were "out of everything except noodles and orange chicken." That's it. And instead of offering alternatives, a refund, or even an apology, she acted like it wasn't a big deal and just gave me double noodles and orange chicken--even though I paid for different sides. If they close at a certain time, they should have enough food to serve customers until then. It makes no sense to accept full-price online orders while having almost none of the items available. This isn't a one-time issue either. Every single time I visit this location, it's something--missing items, rude staff, or poor communication. It's frustrating to spend your money and never receive what you actually paid for. I'm extremely disappointed and honestly don't think I'll be returning to this location again. read more

Orange chicken was delicious and crispy. Teriyaki chicken was good. Its consistent with most of Panda express around. Good quick meal.

My gosh I loved Panda but what the heck why did they change their noodles BAD choice I am so disappointed help go back to the originals has anyone else noticed the change HELP read more

Panda Express is what it is - fast food Chinese food - and if that's what you're in the mood for, this does the job. We usually eat in and their menu items are generally available. The staff is friendly and efficient, even when there's a long line it moves quickly. read more

Food was fresh, and service was super fast, open late nights, and always an easy choice after work

Whoever was working the shift at 8:20 on January 11th was fantastic! We DoorDashed it, so even more impressive that it was that good! Husband and I are very impressed, someone here definitely needs a raise! read more

Panda has been our favorite for long. This is in our neighborhood and hence we visit this place often. Never had any bad experience as such. There are a couple of times when the serving lady gave almost double meat when we went to get food before closing time. Staff is overall nice. Food is as expected from Panda and this location deserves 5-star in Happy Valley Town center. I would recommend this place without any hitch. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

I recently tried Panda Express's vegetarian options and was pleasantly surprised by their tasty offerings. Their Fried Rice and Chow Mein were also standouts. While it's not authentic Chinese food, both Jackie Chan and Bruce Lee would probably agree--it's pretty decent fast food. The service was quick, friendly, and they even helped with sauce pairings. If you're in the mood for a quick and satisfying veggie meal that's not your typical fast food, Panda Express hits the spot! Jordan read more

Wont be going back. A little grossed out by the rock I bit into while eating my terreyaki bowl. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Crazy lady made a scene in line and the young lady handled it very well. We just wanted our Panda and man these Norterra folks are wackos! Anyways, the food was yummy and remained hot all the way until we got home. Food service workers do not get enough credit for the amount of lunacy they deal with on a daily basis. Definitely stop by for some good food! read more

The mushroom chicken didn't taste how it normally does - it didn't even have mushrooms in it! They completely forgot orange chicken in my entree, and the chow mein lacked flavor and was cold. Never ordering takeout from this location again! read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Always so awesome! Lots of flavor and good portions. Not too noisy and the service is fast and friendly as always. read more

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I placed an order online and when we got home we discovered that the order was not what we placed. A Panda Bowl with white rice and orange chicken was ordered and we received Kung Pao chicken instead. The receipt on the outside of the bag correctly stated what was ordered as well as the sticky tag affixed to the lid of the bowl. This has become a continual problem with this location, so I guess we are practicing the definition of insanity by giving them repeated opportunities to provide orders for food as requested. read more

Every time I come here they are Always out of everything. 15 minute wait times make things worse.

Most annoying Panda Express in the Valley! I mobile order to be fast not to have to wait in line AND pull out my phone to log into your app to navigate to my previous orders just to give you a confirmation number!!! What is the probability that a stranger knows my exact name and that I completed a mobile order at that exact time for those exact items. So stupid read more

Was no food during dinner time . I had to wait for orange chicken. The team lead told me it would be about 5 minutes and I waited over 15 minutes until I realized they had already been serving orange chicken to new customer and never told me that the orange chicken was ready . He ignored the fact the was waiting for a while. Once I asked him if they had orange chicken he just said yes and keep serving the other people. Very rude employee!!! read more

Gotta say my two favorite entrees right now is the orange chicken and chicken mushroom. I was surprised to learn that they do not add any MSG to their food. For that reason I'm giving 4 stars because I'm blown away. read more

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I am a Regular here management is horrible they forgot me while waiting for food and the front end team on Friday at 4:08pm August 2nd 2024 Simple order. When I asked the girl in line can u let me know status she said they are making it. 10 min go by and then asked for refund. She said can't with out receipt and that makes no sense since she rang me up and even asked donation since she seemed to be struggling in that area.I said sure being nice. She could care less and that speaks to her character and personal values or lack of. Now I called a manager just to resolve and still can't refund because she failed to give me a receipt . I will also Mail a copy of this to Panda Restaurant Group 1683 Walnut Grove Ave. Rosemead, CA 91770 read more

Not the best food and everything was super greasy. The Chow Mein used to be there best dish but even that wasn't tasting good and it wasn't the usual thin noodles being used. The Sesame chicken was hard and the string beans chicken had few pieces of dark meat but they said it was all white meat chicken. Panda needs to up there game here. read more

Fix your listed times on Apple Maps. If you're not open till 10:30 on weekdays then change it to 10 so you don't disappoint customers. Picture has the current time and the time listed that they CLOSE. Fix it. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

I thought I would give this location one last chance but they just can't seem to win me over. More often than usual, they rush and put no actually focus on a customers order and just hurry down like it's an assembly line and throw food in a container. I get the importance of quick customer service but SLOW DOWN, listen and actually engage with the customer. It was not even busy when I was there yet they still found a way to screw up my order. I ordered the 2 entree plate in which I said half fried rice and noodles. The person asked me if I wanted regular or fried rice in which I replied again saying fried rice. By that point, I was already focused on what entrees I wanted and did not even see that they forgot my half noodles. In addition the fried rice was very dried out and was all clumped together and just could not eat it. And then the one entree of Kung Pao chicken, I had mostly veggies and like 4 tiny pieces of chicken in which it's their responsibility to make sure it's a fair serving size or if needs to be replenished. Lastly, when someone asks for extra soy sauce, they actually mean EXTRA and not an extra two as if not for Covid, I would have access to this myself at the counter. La read more

Panda Express - Dried out fried rice in a clump - Chinese Near Me - Phoenix, Arizona

Me and my family are very hungry and tired. Went inside and the staff are very welcoming All the reviews that I read from here is way different from what the staff showed me. Presley was very nice and did a good customer service. Their bathroom is very clean. Thank you all. I am all the way from San Diego California. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Food is good. Service okay. Just a suggestion. Start giving out more sauces. Your packets are much smaller than the cups you offered us before. You would think I was asking for something unreasonable. Place is always clean. Beijing Beef is always great. read more

Out of a few dishes I like and way understaffed. Pretty obvious there is no manager here or it there is one they have no clue how to run a restaurant The food I did order was good by Panda standards but this the first time in all of my dining out experiences that the place was out of napkins COMPLETELY OUT. holy hell Safeway is a mile or 2 away and no one has the sense to go to a stains get some. What a joke read more

This panda is so slow. Very slow to acknowledge you when you walk in or are standing at the counter ready to order. They have zero issue with making you wait on them to fulfill online orders while you stand there looking at them waiting to get your order in. The older Asian lady with the glasses that runs the register is also terribly rude, their customer service sucks. read more

Stopped in to get lunch and the food was pretty good except for the broccoli. It was completely horrible and hard! Like the butt end of and asparagus. We're sitting outside enjoying a meal when a worker came out and started throwing rocks at birds in the tree right in front of me. Extremely rude! Update- I am now giving them four stars for the way that management has dealt with previous stated issues. They've made it right and I can't wait to go back and give it another shot. Thank you management team! read more

Panda Express - Horrible broccoli - Chinese Near Me - Phoenix, Arizona

Went to pick up Panda for my son last night I was going to also order some but when I saw your cook touching food with his bare hands and not wearing any gloves and then touching his phone and going back to the food I couldn't order anything I left and went somewhere else to order dinner. Where is the health department when you need it. read more

It's panda quick mass produced flavor. For some it hits the spot and for others ..... real Chinese restaurants would be a better option