Used the mobile thru option this morning via CFA app. This is a dedicated drive thru line for those that preordered through the mobile app. The other drive thru line is for normal orders that didn't use the app. Mobile thru saves you time. Got my spicy chicken biscuit sandwich craving this morning. There were about 3 cars ahead of me but the line moved super fast as it typically does at CFA. Customer service is top notch at CFA Jomax as it is in other CFA locations. The complete opposite in customer service near the bottom of the barrel is naturally Micky D's and Taco Bell which rarely even make eye contact nor acknowledge you when you order drive thru. The staff here is professional and courteous, everyone from the front of house to back of house. This seems to be the standard vibe at literally any CFA that operates, without exception. Download the app to use the mobile thru option or just download the app to earn points for every purchase to get free food. read more

Chick-fil-A - Yummy spicy breakfast - Fast Food Near Me - Phoenix, Arizona

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I order the chicken bowl here regularly, and unfortunately about 1 out of every 2 times, the portions and food quality are extremely inconsistent. They barely put any eggs in the bowl, and on multiple occasions I've gotten what amounts to basically ONE chicken nugget worth of chicken. The hash browns are also soggy about half the time instead of being fresh and crispy like they should be. I've brought these issues to their attention multiple times, yet they continue to happen. At this point, I genuinely don't understand it. Does Chick-fil-A not have a standard recipe, portion guide, or quality standard employees are supposed to follow when preparing these orders? When you're paying full price, you should receive a reasonable portion of chicken, the proper amount of ingredients, and hash browns that are actually fresh. Customers shouldn't have to inspect their food every single time just to make sure they received what they paid for. The inconsistency at this location really needs to be addressed. read more

Rachel at drive thru did a super job! Friendly, thoughtful and service with a smile. We wanted a pup cup for Oliver. She explained she mentioned it to management but no go. That's ok. He is happy with chicken. Love most locations provide staff with ice packs to their outworkers. Good food fast. read more

Chick-fil-A - Guess Oliver is stuck with chicken- no whipped pup cups Here:) - Fast Food Near Me - Phoenix, Arizona

I would eat the chicken & waffle every day if I could but I'm no fat fuck. Great food, fast service, and a clean restaurant.

Really great food. The staff are incredibly nice. The service was great. I don't see why this place has poor reviews. I've eaten here quite a few times this time I came in I had the deluxe spicy chicken sandwich with bacon, which is really great. And a side of chicken nuggets, french fries, and a strawberry milkshake all of which were made really well. The ambience of Chick-fil-A as you'd expect is very clean and a comfortable place to sit and eat. read more

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I stopped by at this location because I was grabbing some items at the frys nearby and my kiddo wanted a 5 nugget kids meal. I ended up getting nuggets myself and some fries. The service was quick and the girl taking my order at the drive through her name was brooklyn and she was very sweet. All the staff were friendly. The drive through line was not long at all so everything was pretty quick! I also got a free chocolate shake! That was a plus! I was super excited about that, they made an extra one and they gave it to me. Woot woot! Thank you! read more

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I come to Chick-fil-A all the time, but this recent experience was honestly disappointing. The manager, Ethan, handled the situation very unprofessionally, and instead of trying to help or make things right, it felt like my concerns were brushed off. I asked for a remake on my ice cream because it looked skimpy compared to what I usually receive, and employee Haley immediately told me "no" without any effort to understand or help. Since they refused to remake it, I ended up having to ask for a refund instead. As a regular customer, I didn't expect to be treated that way over such a simple request. Customer service and professionalism really matter, especially for loyal customers who support the business consistently. Hopefully management works on handling situations like this better in the future. read more

This location is pretty good although I usually only use the drive thru. Never had any major issues with my order and service is always prompt and friendly. Keep up the great job guys! read more

Wrong orders, long wait times. You would think ordering online would be the faster and more convenient option and yet I've been proven wrong every time. Also make sure to request the sauce you already ordered because it's never in the bag! read more

The Chick-fil-A staff at this Jomax location deserve a huge thank you for being so friendly and efficient every time I use the drive thru. They deliver a smile and the best original chicken sandwich too! I even was surprised by this lovely couple Carroll and his wife Georgia handing me a small bouquet and a card celebrating their 64th wedding anniversary this week. In honor of their anniversary this Chick-fil-A shared their story with them at the drive-thru. Amazing read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

Love Chick-fil-A! I usually get their chicken noodle soup and their Chick-fil-A deluxe. Sometimes if I want spice I get their spicy chicken sandwich or their southwest salad is delicious too. read more

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So amazing!!!!! Me and my friends go every day and we always say hi to our amazing server Rachel!! The food is always amazing and we love the people who work there. Nothing else just amazing place!! read more

Chick-fil-A - always a chocolate shake - Fast Food Near Me - Phoenix, Arizona

Ooh I didn't realize this is a new location but it makes sense considering the area is being built up in Norterra. Also I found it on Google maps but it's not listed on the official website. I stopped by here to get some lunch and used their new mobile thru. Basically, I ordered on the app and they would prepare my food once I arrived and scanned the QR code to check-in. They have a separate lane for mobile orders which helps you bypass folks ordering through the drive-thru. You still have to merge into one lane after that point but I think it's a good idea and it does saves some time as I was able to pass a few cars. In the app, you note what car you have and pull forward to the window. You confirm you received your food and you're on your way. The gal handing me my food was lovely and friendly and everything tasted great as it normally does. Not the easiest entrance into the drive-thru as it is the same area of the parking lot where people enter, so that can get hectic. Love using the app and getting rewards. Wanna shout out the customer service team at CFA for troubleshooting and resolving my issues with redemption! read more

Chick-fil-A - Chocolate Chunk Cookie - Fast Food Near Me - Phoenix, Arizona

I love to go to chickfila but everytime i want it, it is always sunday and the service is always amazing

Always love chick fil a. It's consistent where I go. Great that the drive thru has a fast lane if you order in the app.

I don't usually eat fast food but when I do, it's 90% Chick Fil A. I ordered my food via the mobile app making it easy and convenient to drive thru and scan the QR code when I arrive. Today I received a handwritten note with my food from "Aiden". If the objective was to make the customer smile, it definitely made my day. Kudos to the management and kids who wrote these notes. You never know who will receive these and the effects of a kind gesture. read more

Chick-fil-A - Handwritten note from Aiden, "Make it a great day!" - Fast Food Near Me - Phoenix, Arizona

Very nice experience at this location of the chain. The chicken of the spicy burger was crispy and tender, and as the name indicates, spicy - not too much but just to increase the flavor. Cobb salad is generous and fresh. read more

Chick-fil-A - Cobb salad - Fast Food Near Me - Phoenix, Arizona

Chick-fil-A literally never disappoints and always delivers the same quality consistently tasting chicken sandwich out there! The chicken sandwich with waffle fries and sub the drink for a chocolate milkshake is my guilty pleasure. Lifelong Chick-fil-A man in the building!!! read more

Yesterday I came in to grab myself lunch, I went through the drive thru and a young lady with blonde hair took my order, I wish I knew her name. I wanted to say thank you for your sweet gesture! Some days can be really hard and you never truly know what someone is going through. I really needed that kindness, thank you again! read more

Chick-fil-A - Kindness - Fast Food Near Me - Phoenix, Arizona

Great experience! Seth (I think was his name) was amazing and went out of his way to serve us! He brought the kids cow hats and put them together for us! Very thoughtful! read more

Good food great staff and fast friendly service ever time. The place is spotless every time! Great job guys. read more

First, sacrificing the quality of the chicken. Now we get 3 tablespoons of yogurt for $4.99. Corporate greed at its finest. read more

Chick-fil-A - Berry Parfait less than halfway full for $4.99 - Fast Food Near Me - Phoenix, Arizona

We were in the area after a family event and arrived about twenty minimum before closing. Luckily the line was short because we were starving. Service was great and we had our food before we even reached the window. Everything was hot and delicious. Can't speak of the vibe because we only did the drive thru. read more

They have been getting my order wrong a lot and always forget sauce. They have good service but some of their workers are lazy

I LOVE Chick Fil A! We use the order via mobile app and pick up service / lane. Order is always correct and the food is freshly cooked and excellent. The servers are always polite and friendly. It's usually pretty busy, but well worth the short wait - the fact that it IS busy speaks for itself. Manny (my English Mastiff) LOVES their waffle fries (as do I), and the chicken pieces vanish faster than you can say "Chicken... " Highly recommend - as 'fast food' goes, Chick Fil A is the BEST! read more

Regular good ol chik fil a with excellent food. But the problem with this one is they put the drive through facing west into the sunset. Talk about being blinded. 2 stars read more

Forgot my cfa sauce! So freaking mad! Service was fast but I literally go there because of the sauce and didn't even get it. I put 4 on my order and not a single one! read more

Always great service and easy to get the grandkids to eat well for lunch. They almost always pick 'the cow place' when we ask where they want to go for lunch read more

Drive through took 29 minutes, as soon as we drive away we realize we are missing an order of nuggets. We loop around get back in the drive through line and 50 MINUTES later get the nuggets and a lecture from the manager about how we should have just come inside. Also since when do Chick-fil-a workers say "no problem " instead of "my pleasure "? read more

What's the point of having mobile drive thru check in if you're not gonna have a designated separate lane for the end? I still have to compete with merging people in regular order lane. Doesn't seem very efficient. read more

Chick-fil-A - drive thru - Fast Food Near Me - Phoenix, Arizona

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Chick-fil-A food is pretty consistent, so you know what you're getting there. What makes a great CFA, is the service, and this is not a great CFA. I thought separating mobile orders into their own lane was genius, until I did it. Place your order in the app and then when you get there, you'll be prompted to scan a QR code. (If your phone location doesn't ping there, good luck figuring out what to do). Then the fun begins, you get to merge into the drive through lane with people who have been waiting for who-knows-how-long. Then when you finally make it to the window, generally people behind you are getting their orders before you. They need to keep the mobile orders in their own lane - OR - do away with that all together. Also, better park in the Fry's lot if you want to go in or you'll be trapped by the drive thru line. On the plus side, this operator drops more rewards than my previous location, but it still doesn't make me want to go. read more

It seems so convenient to get food here when you're already here to shop. Abort mission. I repeat abort mission. I showed up on a day when the drive thru was empty so I thought it was a win. It really wasn't. I much rather wait in a long drive thru if that meant that my food was cooked at the proper temperature and that my lemonade was served up without ice but with Sprite like I wanted. The staff is polite. Well.....maybe slightly irritated that they had to work when I pulled up but they turned on the polite light after I paid. So I get my food, and just as I take my first bite into my sandwich, the food is cold. I'm willing to overlook the fact that my drink wasn't how I ordered: maybe the Lord didn't want me to have it that way but c'mon; cold food? I'm about to go to a different Chick Fil A in the opposite direction of my destination because I know at least there, the food is cooked properly. read more

This location is super convenient for me! Love the classic chicken sandwich, consistent and delicious

Preston's assistance was quite exquisite. His hard work of cleaning the floors impressed us all. He cooperated to our commands very nicely. I am unbearably impressed. The food was delicious-made with love by Preston. read more

This is the best Chick-fil-a ever. I walk in, Derrek opens the door for us and says "my pleaser". Then, Jonah greeted us with a smile and took care of us. Every table has fresh floral and it is very clean. Also, we dined in and enjoyed the view of the Jomax mountains. Even though it might take an extra couple minutes for the drive, I think I'll come to this location. read more

Came here for the Cobb salad on Saturday September 9, 2023 at noon. The drive thru was packed and I went inside to order. Entire process took less than 10 minutes and they were doing a brisk lunch business. Returned for lunch again on Tuesday September 12th again for lunch and had even quicker dine-in service. Both meals were perfect as ordered and very good. This location is brand new and working hard to meet customer demands. Don't read into all the ridiculous comments left by people who have other agendas. read more

Did the drive thru Friday at 1:30pm. It's a busy location but food was delicious and super hot-we got our food before the 5 cars in front of us-it was great that the drive thru has a passing lane, so we could exit quickly. We'll be back glad to have a Chic fil A in Norterra read more

My wife and I have patronized this new location several times since it opened and each time service was prompt, food was as promised and the staff was friendly and attentive. A refreshing clean place to grab a quick bit when so many other chains in the area have forgotten what customer service is supposed to look like. read more

Ashlyn was Awesome! Quick and very Polite! Great food great people! Always coming back!

THIS LOCATION SUCKS!!!! 1st of all, what restaurant in the world absolutely refuses to cook your fries extra crispy, this one!! And to top that off, serve you cold limp crappy fries, this one! Ordered the spicy chicken pimento sandwich, couldn't tell you how it tasted because all I could taste was the 3.5 gallons of honey butter or whatever that overly sweet crap was.... absolutely terrible, will take a week to get all that sticky crap out of my beard dammit!! In short, ate 1 fry and 2 bites of the crapwhich and dumpstered the rest. would've been 1.5 stars because at the end of the day they still have some pretty damm good ice tea.... Do better Chick-fil-A read more