Ordered thru the Panda Express app as I usually do for quicker in and out service because I know how busy they get. Ordered a plate and a bigger plate. Once I made it home realized that my bigger plate had the extra entree but was missing one inside the box and I wish I could say they were out completely of what I ordered but on the regular plate the same entree was inside so I don't understand how my order is complete and ready for pickup when you forget to put one of the main entrees inside the bigger plate box I paid for! read more

Great service, great food, and a good menu to choose from. Very clean restaurant. Definitely will stop again.

Food, as always was extremely good. Service was very excellent. I never am disappointed with panda express.

Panda Restaurant Group has dropped the ball. This chain was great, now it has dried up more than the food. Service has taken a few steps back over the years as well. read more

because it's panda I would say the food is about the same as you would get it from any other panda, but that's if your lucky. They are always out of everything. I always go toward night time but not near the time they close. I tried to order 3 things and it's " we don't have it" or " no we are done with those for the night." 3 hours before close they are done making entrees?? And they neverrrr give you the right amount of food i swear. The one in Kilgore is somehow better than this one. The service is always terrible. They yell over you at the speaker. Every time I go up there and attempt to order they talk over me. When I called her out for it and asked her to just listen for a second and I will tell her everything she needs to know for my order, she was rude af and said that " we are supposed to do this not my fault. " lol sure okie read more

I ate there Sunday about 2:30. The food was good and hot and delicious. I got noodles with chicken and mushrooms. The only thing that kept me from giving it 5 stars was that the tables were not clean so I got it to go. It could have been a late rush after lunch, but they really needed an employ out cleaning tables. However, the food was great! read more

Food mediocre at best and no added sauces Soy,sweet n sour etc. Pass..... Look for better and I don't have the better But skip this place read more

It's predictable average Chinese. Usually the staff are friendly. The long term staff in Longview are great and have literally watched my son grow up from 3rd grade to high school and they always ask about him if he's not with me. The food quality varies depending on who is cooking. The variety is nice. Counting six shrimp out is annoying. I miss the old days when they piled the orange chicken high - not that I need it, but it was something they were known for and I appreciated. read more

All three of our meals were horrible. Dry rice! My daughter and I both had stomachaches after eating there. Will not be back. Update: The Longview location took care of the meals purchased. Thank you for the quick response and for caring about your customers. read more

I like the Honey Walnut Shrimp, Honey Sesame Chicken, Sweet Fire Chicken with fried rice. Husband likes the Orange Chicken. We also like the fried crab rangoons. Some days it is better than others but has been good the last two times we visited. read more

I ordered a Bigger Plate with 2x white rice, 1 orange chicken, 1 grilled teriyaki chicken, and 1 Beijing beef, a Plate with 1 white rice, 1 super greens, 1 grilled teriyaki chicken, and 1 mushroom chicken. The Plate was as ordered except that brown rice had been exchanged for the white rice. The Bigger plate had brown rice instead of white rice, no orange chicken, and no Beijing beef. When I tried to call the restaurant to lodge a complaint, nobody answered. On the plus side, the grilled teriyaki chicken was good. read more

Great food and choices, decent prices, and fast service. Only knock is often they're out of certain menu items...

We have gone to this location since it opened. It has gone down hill since it first opened. I would advise not to go through the drive through as they will mess up your order or not give you what you paid for. They do not fill your "bowl" with much of the entree, but will fill it full with the rice, noodles or vegetables. I know this is due to cost, but if you watch them make the drive through meals versus the ones made in the store, they greatly underfill the drive through orders. I even spoke up when they were completing someone's drive through order and pointed this out, while I was in line in the store. They weren't very happy that I spoke up but added more to the order they were working on. It wasn't even my order, but it had happened to me numerous times and I was tired of them doing this. I understand they are in business to make a profit, but give the customer what they pay for and you will always make your profit because those customers will continue to come. I probably will not be back to this location as I have given them plenty of chances to do a better job. Not wanting anything I didn't pay for, just want what I paid for. And yes...I have completed their surveys and they do not seem to matter. My advice....choose another place to eat....if they lose enough customers they might make the changes needed to keep customers coming back! ****update*** 8-1-2020 Well, looks like I will NEVER be back and for the most part will probably never go to the chain again. Shame on me for trusting the drive thru after my last visit and the problem I encountered I appreciate being contacted after my last review, but evidentially it didn't change anything. I would give a "half" star if it would let me. I understand we are in a pandemic but you should still expect to get the product you pay for. I ordered broccoli beef for my wife. Asked for half greens and half rice. Here is the problem...it had 2 pieces of beef in it, very little broccoli and the rice wasn't cooked all the way. See pic, it was taken as soon as I got home. Buyer beware when you go here and order through the drive through. Check your order before you pull away. To be fair, I ordered orange chicken. Portion was ok, but was cold. The egg roll was good. For anyone who think I am "piling" on, check my reviews of other places. I am very fair and will RAVE about a place that I like. I hope I am contacted again, as this is ridiculous. read more

Panda Express - Broccoli Beef- 2 pieces of beef and rice wasn't cooked completely. Buyer beware. Check your orders before you leave the drive through. - Chinese Near Me - Longview, Texas

Went at 8:30 pm ordered a bigger plate with chow mein, double orange chicken and honey walnut shrimp. They told me it would be a wait on the honey walnut shrimp I told them that was fine, they would not let me pick what I said I would wait the extra time for and made me pick something else. read more

Absolutely terrible and I love pandas for us especially the one from my hometown Monroe Louisiana.But the one there in Longview Texas I'll just pass read more

The BAD: The service here is terrible. Based on several visits, hoping it would get better, I doubt I'll return. They have several people working the drive thru, and only 1-2 working the in-house guests. Consequently, the wait to go through the line, no matter the time of day, is S-L-O-W. Another problem: food availability. God help you if you want an entree after 8:30 pm, and it is not sitting in the warming tray, because they will not make another batch of the missing item, even if you are willing to wait for it. When your entree IS available, the server makes sure you don't get too much of it, parsing each little bit of it with a spoon, proving that this location is more stingy with portions than similar Panda's in the region. The GOOD: The taste of the food here is good, not GREAT, but tastes better (fresher) than most Pandas in California, for example, so at least that is a point in their favor. For the above, I feel generous in rating this Panda with TWO stars. Your mileage may vary, but you may need a Xanax with your Sweet Fire Chicken! read more

This place sucks they don't take online orders or answer there phone when you get there it's so jacked up you can't even go in definitely off my list from now on you would think they would offer one way to order without fighting traffic to sit in line for an hour I will share my review with all my friends read more

If you like the food at Panda Express, you'd be better off driving to Tyler or Shreveport because this Panda location doesn't actually carry Panda Express food. Every time I come here, they are out of several popular items. Also, the manager closes the lobby when things get too busy. This is not COVID related. I was literally standing in line waiting for my food and the manger stopped preparing my order and went to make and post sings saying "lobby closed." This place is a joke. Panda Express corporate should be ashamed of this location. If I could give this place a lower rating, I would. read more

Today I went into have lunch. I stood there 5 minutes. No one said a word to me. A young girl working there kept walking by looking at me and never said a word. Another customer was standing waiting for vegetables holding her other plate in a bag. She was still standing there when I left. The man behind me also had a bad experience. Furthermore last month we had to wait outside 30 minutes because according to the staff member they had gotten to work late. This place needs help to say the least. read more

My wife and I ate there at lunch today. Food was very good as always, but we had several complaints: Entree portion sizes are smaller, Even though they were not busy, booths and tables were dirty, Water and ice were on the floor by the drink machine. Instead of mopping it up, they just put a "Wet Floor" sign out. (Still there when we left 20 minutes later), Had discontinued senior discounts, No towels in men's room, When we spoke to manager, he just apologized. read more

This review is specifically for the North Longview location!! Slammed Christmas holiday and these workers were rocking and rolling keeping the line moving and food hot and fresh. Tastes phenomenal compared to other PE I've been to. Very impressed read more

It doesn't matter what time I go there, they are Always out of veggies for a side. I was told they would not have any for an hour!! Really?? Also the floor was filthy!! Management needs to pay attention and make some changes. This could be a good fast food restaurant if managed better. read more

My husband loves this place. I agree that it's decent food at a decent price but I guess I'm just not that into it. I have no major complaints though. The staff is very friendly and helpful. The food I've had here it's delicious and the facilities are always clean. I like the outdoor dining area, especially on beautiful days like today. read more

Panda Express - Chinese Near Me - Longview, Texas

This is one of the worst locations for Panda in the East Texas area. The other being equally horrid in Tyler. Both have the same issues. Service in a timely manner, which is a training issue. Recently we were at Panda because it was my sons birthday and he love a Panda. He ordered his food and the girl put his food on a plate, left it on the service line and what happened next defied logic. She went and started cleaning trays. She looked right back at us and had ZERO clue that we needed to finish our order. We stood there for literally 5 minutes before someone had the common sense to see we were waiting. When we got served they ran out of Beijing Beef and because they were so slow at serving, by the time I got to pay my food was cold. I have to request a hot plate. However it would be more than 30 minutes before I got the rest of my Beijing Beef. Oh yes the girl that just walked off? I overheard her saying she was needing to clock out. I'm thinking she just wanted to go home. I turned around and she's sitting down having her dinner. Nice full plate of food so she made sure she got served while we were left to stand there. Classy. The major problem here each time is clearly one of training. If corporate reads this you need to shut this place down, hire some GOOD managers, and then have them train your staff how to properly do things. If you want a comparison on a Panda that is firing on all cylinders look to Mount Pleasant which has been there less than a year. Honestly as much as I love the orange chicken and Beijing Beef, I will not visit this location again. By the way, the crab Rangoon's my son got for his birthday visit? Hard and over cooked. read more

When we come here we haven't been able to get steamed rice as this location. When waiting 45 minutes in the drive through to find out they don't have steamed rice what a let down. We ordered online and it was available and then we arrived and it wasn't, really? read more

If I could give this restaurant a "0" I would. I ordered the honey sesame chicken, fried rice and lo mein noodles. The one the thing I didn't order was the maggot on the side. I was grossed the $&@k out. The chicken tasted spoiled and everything looked as though it had been cooked days earlier. Please believe I have my receipts. So judge for yourself. read more

Panda Express - That's NOT rice - Chinese Near Me - Longview, Texas

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Been here twice for lunch and both times the food was fresh and hot and DELICIOUS!!! Despite the long lunchtime line, the service was quick and very friendly. I just really enjoyed my experience here so thank you! I will be back! read more

Last time I ate here I got sick. I have tried to eat there two more times because I believe it was a virus but it was hard to return after committing for a day of Chinese food. Each tome I returned I noticed the quality was on the downfall. It is usually cold and scraped from the bottom of pans. This to go order was hot but it tasted awful. It breaks my heart since this is the only Chinese food in Kilgore. We had high hopes because we use to love panda. read more

Awful service and the portions are so small. We also watched a lady come in and stand at the register, I'm guessing she didn't know how the place works, but 3 employees walked by her behind the counter and didn't say anything to her. She finally walked out and went through the drive through and had to come back in because her order was wrong. When I went to leave , I stopped in to use the rest room and there was a young mom sitting on the bathroom floor changing her toddler because there's no baby changing stations. Pitiful. We won't be going back. read more

Not sure what is going on at this Panda Express. 5:00pm and there isn't any and there will be no Teriyaki Chicken tonight. When I asked why, I was told the chicken is frozen. What? When asked what sauces I would like besides the soy sauce they put in the bag, I requested teriyaki sauce. Is that such an unusual request? I did not receive any. Less than 2 weeks ago, when I requested the Teriyaki Chicken, I was told it would be an 8-10 minute wait. I said that was fine. Finally, 20-25 minutes later, I received my order. I think if they don't want to cook Teriyaki Chicken, then take it off the menu and replace it with something they can have ready. I plan one more random visit in the near future and will order the Teriyaki Chicken again. If I have another issue, I will contact Corporate. read more

Very bad... I am so tired of having our prime real estate taken up with badly managed chains which are great in big cities but not even decent here in Longview... Yet another ridicules visit. Bad example of Panda... read more

I love panda express, it's by far my favorite fast food restaurant, but this specific location never has anything prepared before you get there..Their signature chicken is teriyaki chicken and i haven't gotten to have it since i've been there the past 5 times because they don't make it in advance..Not sure if they're too lazy or just forget to make it. Never had this problem at any other locations. read more

I wish I could say this location has gotten better since my last review. But unfortunately, it is worse. The last 2 visits (in a row) that we have gone inside to eat.....they were out of teriyaki chicken!!!! How can you run out that often?? This tells me either I have the worst luck, or they simply don't have it together. Liking Panda as much as I do, I sure wish my hometown location would manage it better. 2 thumbs down read more

Great location. Friendly service. Food is... Panda Express . Not my favorite. I'll be back in a couple of years when I forget the last meal. Still, lots of poeple, mainly kids, like it and think It is real Chinese food. If you fit that category it is a nice restaurant. read more

Honestly I expected cheap food for cheap prices. However, there was good quality food for good prices. I would recommend this to everyone. It was extremely good. Would definitely have this again! read more

First time at Panda Express, and the staff was friendly and helpful. I explained that I didn't eat meat or dairy, and they helped me put together a veggie plate with brown rice, steamed vegetables, veggie spring rolls. With a little teriyaki sauce and some red sauce for the spring rolls, it was a really great, really healthy meal. read more

Panda Express - Veggie Plate with brown rice and veggie spring rolls. - Chinese Near Me - Longview, Texas

Whatever you do, do not eat here. I went through the drive through and ordered dinner for my mother and I. I get home and I start eating. Before you know it I find a hair and a roach in my food. This has literally made me sick.... read more

Panda Express has good food. It's a chain so if you've been to one..... well you know the rest. The staff are nice and the restaurant is clean. It's usually pretty crowded around lunch time. read more

We enjoy Panda. But today was a total upsetting visit. My little girl found a hair in her rice. The employees didnt apologize. She got upset and remade my kids meal with " different rice". And continues to serve the rice that the hair was in to the other customers. The. As we are eating my other child finds another hair in her Orange chicken. We spent 44$ here and didn't even eat our food. The manager said to me, well, we are wearing hair nets and I don't know how this got there. We can give you a coupon for a free plate for next time. Yeah, I'm done with this place. Two different hairs. Not tossing contaminated food. Rude employee. read more

This location has a sign posted that they are out of several items. Customers have written in additional items missing. No apologies from staff. Lots of empty pans on the line. Good food when they have it. I won't be back to this store and do not recommend read more