Chicken and rolls were good but the fries were trash, cold, stale and tasted fishy, I could not eat them.

Girl working the drive thru was super courteous and Gorgeous !! I'll be back soon for sure !l

I always order the chicken tenders which comes with creamy white gravy. The chicken is tasty and delicious. This would the various vegetable choices (fries, mashed potatoes, green beans, corn on the cobb, fried okra, etc.)makes this a great meal. read more

young lady on drive thru with pink hair was super nice and friendly and even considerate of the fact i was picking up for my mother. The cook in the back was a very nice young man and an amazing cook. fresh hot giant tenders, fries and fried okra. and they didn't forget my mother's honey mustard. This location is the best service and food i have ever received from chicken express and we will be going back from now on. 2702 Gilmer rd. Longview Texas 2/9/2026 read more

First, the service was great and the staff friendly. We ordered tenders which came out fresh and hot. I would have given them a five but the tenders lack flavor. I understand that most restaurants have started to cook for the majority but I'm old school and still looking for flavor. All in all, it was a good experience and I will return. . read more

Great service, honestly my preferred fried chicken place. I love their sweet tea and their bread.

Just picked up an order of crispy chicken livers! Horrible! Tough, grissely, soggy batter falling off! Shorted our rolls. My dog wont eat them. read more

Very stingy with the sauces, we ordered 25 tenders and couldnt get anywhere near enough sauce, apparently they can only give a certain amount, very bogus read more

I will never order anything from this place I ordered an 8 piece chicken with rolls and a large okra, the okra was hard and chewy and cold the rolls where hard land crunchy on the bottom it it looked like they had only halfway risen. The chicken was not the best there big blobs fat hanging off several pieces. If I was not on my way out of town and had to be somewhere I would had turned around never coming back read more

In Longview and East Texas there is nothing better than the fried gizzards at Chicken express. The chicken is juicy and crispy and reasonable priced read more

Drive thru stood at a complete standstill for 8 minutes. I called the store while in the drive thru and asked if they were open or if there was a problem because I was #3 of 7 cars in line. Two others drove off prior to that also. I was told they were short staffed. Immediately the line moved and began to operate efficiently. However, when I got to the window the staff was rude. They did not give me one of my drinks and when they did it was a small (charged for a medium). When I got home the food looked like it had been thrown in the container. Gravy container was sideways and leaking out. Would not recommend. read more

Service is horrible! I went in to order and had to wait several minutes until anyone even came to the counter to take my order. Several other people came in after me and ordered and received their orders before me. I went to inquire and was told drive thru was stopped. This was a lie. My husband was out in the truck and counted 15 vehicles go through before he came in. It had been. They said my order was being packed up at that point but it didn't appear to be true either. We got a refund and left and won't return. I advise others to skip this one, as well. read more

The last three times I've used the drive thru they have messed up our orders, the first two were missed French fries on one and no green beans on the next not a big deal but still a little irritating. This third time they missed the tartar sauce and hush puppies out of my wife's fish dinner and out of mine they missed my fried okra and this was very irritating missing three items that you have paid for and need! I could have checked to see if I had everything at the window but there was a line of cars and the girl at the window insured me everything was in our meals. I will be calling the manager tomorrow. read more

I thought the chicken, okra and rolls we're all very good. It's a fast food fried chicken joint.. o don't know why people are all commenting on the staff and basing there judement off of anything other then quality of the food itself.. of course the people are probably rude. They make less then 8 bucks an hour.. how would you act.. regardless the chicken was good and im super pickey.. read more

I love chicken and I use to love Chicken Express. But the last SEVERAL times the food is not even warm plus it's almost black. U can tell it's old. Then I thot I wud try the fish and it was old too. I kept thinking it wud be better the next time.I don't have money to just waste. Very frustrated. One pays for something expecting it to be decent. When I make or cook something, I don't give it to them old and nasty. U take my money, u shud give me my moneys worth. That makes a repeat customer. Very fruatrated. read more

Staff good food good .... the dump could kill all the animals in a barn and the farts will make feel ashamed of yourself .

One of the best Chicken Express locations I've been too...but then again they've only just opened so I'll update my review in a few months when we return. Chicken strips are delicious and I don't know what they do differently to their fries but they are delicious too and no other place can compare! The sweet tea and unsweet tea is so freaking yummy! read more

First off the lady was rude at the drive thru window acts like she doesn't really want to be there then I ask if my order is right and she says yep but it wasn't I wanted a half sweet half I sweet tea nope it wasn't then I park to Check and it's wasn't right at all I added fried okra they left it out so I walk back in and the manger very nice girl fixes it and apologized I got home and I go to open my gravy and well it was like water and a little bit of gravy mix like there was no thickness to it at all , for the last couple of times my order has been messed up or the drive thru women has been rude this is why it only gets 1 star and the rolls taste like cleaning supplies which is weird worst experience I've had there read more

Best location I have been to. Staff is friendly and helpful. Food is yummy and wait time from order to food is short.

Quality has really dropped off in the past year. Used to be our favorite for their catfish filet dinners, but pieces keep getting smaller and smaller. Corn on the cob is tough and with no taste, biscuits are dry and stale. Service has a general lack of attention, as we did not get our drinks with light ice as requested, and no tartar sauce in the bags as requested. Much better choices out there for catfish and even chicken, as we stopped buying that from this location months ago. Once a good Friday night go-to place, it is now on the list to avoid completely. read more

Fast and friendly everytime always fresh to we usually eat here at least once a week for about 20 bucks it enough to feed 4

The location on Judson Rd has nicer staff, If you sit and eat your food that you purchased there they will let you get a refill on your drinks...but this location refused and wanted us to repurchase an entire drink.. Won't be back ever! read more

Everytime I go the lobby is closed. One day they close at 1700, the next 1600. It's different every single time I go. Drive thru only. I can't use drive thru, I have an electrical issue with my car. I cannot roll down my windows. And even if I could I am not going to wait 45 minutes to an hour and line you guys have lost a long-time customer over this nonsense. read more

I have never left a bad review before on yelp, but today I didn't have anything positive to say about my experience. I came here this morning right at 11am. They had been open a half hour but looked closed still. I ordered chicken tenders, fries & Mac n cheese. The fries & chicken were clearly leftover from yesterday & tasted like they simply reheated them. The fries tasted microwaved. The Mac tasted strongly of metal & was very watery. I love chicken x but I won't be coming back to this location. read more

Very clean and fast service. Extremely attentive employees and managers. The owner is also very nice. All our food was very fresh and had clearly not been sitting under the warmers long. I know so many people that won't eat fried chicken anywhere else! And did I say that the store was EXTREMELY CLEAN! Employees obviously take care of that both longview locations very well!!! read more

We visit this Chicken Express several times a week. When we come during the day time we always have a great experience. My problem is that several times we have come at like 920 to 930pm and the doors are locked when the sign on the door clearly says that the inside is open till 10pm. This in turn causes the drive thru line to be all the way around the building. If your going to close at 930 fine but change the sign. Tonight you had 3 cars leave because we couldn't go inside. read more

Great chicken strips and gravy. They always give you more than you order. Great iced tea both sweet and unsweetened. This is a brand new location. read more

Love this place you always get more than what you pay for and more than you order. I always get at least 1 extra strip. Last time i went i got 2 extra and an extra side of fried okra too! Also one of the only places I will drink sweet tea... Yeah yeah yeah I'm from east Texas my blood should be made from sweet tea. I just don't particularly care for it... But its super duper delicious here! read more

I really love the chicken strip box meal here... Their prices are great! The chicken is really really moist and the tea is just right! They even put an extra chicken strip in your meal every once in a while! Inside us always clean, even the bathroom, and the staff has been extra friendly to me in the past! Love it! My favorite chicken plin town! read more

My husband and I were having a hankering for catfish but didn't want to go out for dinner. I suggested Chicken Express because we knew they had great chicken and sides... so we just took a gamble on their fried fish. It was wonderful! Firstly, the drive-thru was very fast and I was informed as to the time the fish had been cooked (30 min prior) and was offered that or the choice of waiting 7 min for another batch to be cooked. I opted to take the fish that was cooked 30 min before ( that sounded pretty fresh to me!). We both ordered sides of fried okra and cole slaw. The pieces of fish were large in size, hot and fresh, and the crispy cornmeal batter was just right...with tender white flakes of juicy fish inside. The fried okra was awesome, as always, and some of the best around. We also thought the cole slaw was great. Several hush puppies were included with the meal, and they were fresh, crispy on the outside and soft on the inside....although they were quite small, like bite-sized...which was fine. Lastly, they didn't forget the tartar sauce, and we had plenty. We will definitely return in the future and order the delicious catfish! read more

So this place must have been having an off day. The chicken strips were so greasy they tasted bad. And they refused to take my chicken express gift card. It shoes poor ownership skills because the owner knows about the inability to use gift cards and does not care. Manager and staff were very nice and extremely apologetic for the owners lack of concern for his customers. read more

Best chicken express in Longview thank you chicken e ur food is on point and y'all are the best

No comparison. Great food, great staff & tea to die for. Cleanest ive ever seen.