They have made it abundantly clear that you need to check the order for condiments and utensils before you leave the drive thru. Many other problems with this location. Food quality has also been an issue. Really anything on any given day. The west loop is much better. read more

Food is usually very good but occasionally sandwiches are soggy and lukewarm like they were made ahead and had been sitting under a heat lamp. Staff is always friendly and courteous saying my pleasure when you thank them for refills. read more

Had a carry out order at this location. Happened to be Friday before Christmas and the place was packed. The crew was working hard, but completely overwhelmed. Things that make CFA nice we're gone. Place was dirty, condiments depleted and to top it all off, a sandwich & drink missing from meals ordered. This was a large order and I felt pretty good about getting in and out of there fast. But the snarled traffic in the parking lot and trying to get out of there made the experience bad. To CFA credit, the online app makes it easy to get a credit, unfortunately this mistake created an awkwardness at the Christmas office party, of which this order was for. Basically that person who order missing items just had fries. We're trying a different restaurant with carry out next time. CFA failed. read more

The person taking my order was completely distracted taking to other employees and I had to repeat my order several times. Tables and booth seats in the dining room were dirty and we had to clean it before we sat down. It was packed with people. read more

Chick-fil-A - ows a box of fried chicken - Fast Food Near Me - Longview, Texas

My son got very sick off their spicy chicken combo with lemonade. He said it was the sickest he had been in a very long time. read more

Chloe was so wonderful. she talked with us, got us refills & helped us with questions on the menu. she is a smile in a world with so many ugly people. what an asset to your chick Fil A. read more

Great food, great service. Friendly employees that focus on how to help customers to ensure they have good food, a great experience and will want to return. read more

The Chick-fil-A nuggets are a joke. They are so tiny, and we're cold. The fries were overdone too, and coke as usual. Do better....Chick-fil-A!! read more

Chick-fil-A - 8 piece Chick-fil-A nuggets. - Fast Food Near Me - Longview, Texas

Five stars. I love chick fil a with my whole heart. I eat here multiple times a day. Great service. I love chick fil a! Everyone is so so so sweet. Cheicken cheicken cheikcen cheickin cheikcin chicken chicken cheikcen. But there's flies inside. chicken read more

I usually love love chic fil a but this is the second time I have gotten a lettuce core in my salad. Disgusting to crunch down on come on chic fil-a as much money as you guys are making food quality is important !!! get it together!! read more

Horrible service from one of the managers on site! I've never been to a Chick-fil-a with bad customer service, so this was a first!! We just got done playing a volleyball playoff game & all ordered online (because the dining room was closed).. She asked we just cancel the orders. When asked she didn't even bother to help us in doing so. Terrible terrible service! Couldn't even believe what I experienced. read more

This location has consistently messed up our order. They're not even open inside so the drive thru is all they have to focus on. Very disappointing. read more

The worst CFA in Longview and possibly on the planet. Three hungry boys always wanting to eat here. Every time we go there in the last two years, there are always multiple things wrong. Today no cheese on the burritos. Ordered a meal, got no chocolate milk. Ordered a yogurt with granola. Received no granola. Instead, my son received charred tomato red bell peppers. You look in the bag before driving off to check see what looks like a granola packet only to get home with charred peppers and no granola!?! I am tired of always being the bad guy to my kids when they don't get what we ordered...over and over and over from this particular location. I've sworn off another (local) establishment due to crappy food and high prices. Will do the same here with this poorly managed CFA. The food doesn't even taste as good here as other locations. Not hot. Biscuits always hard and old. And, They have been training workers for over a year here! They have the numbers in staff. They have sooooo many people working in this place - don't give me the excuse "cannot find workers." Hog wash! Tired of excuses. Bad bad location who has been getting it wrong for a number of years. It's time for the owners to step in and run this location correctly again or SELL. And from the other poor reviews, they obviously do not care because no one responds to the customer's complaints. Very unfortunate. read more

Chick-fil-A - Granola? - Fast Food Near Me - Longview, Texas

The inside has been closed for months due to COVID. Completely understand that. But you'd think they would master the drive thru during this time. NO. I waited 25 minutes in the DT today. That's insane! Efficiency isn't their strong suit here - it IS East Texas though, so there's no standard whatsoever for customer service. read more

Very conveniently placed in front of Walmart. Food is hot, and even though the line is alwaaaaaays wrapped around the building, the line moves fast (2 lines). The service is always phenomenal at Chick-Fil-A. They strategically place the happiest person in the window, and that works. Too bad it's closed on Sundays and that's when the strongest craving hits your fans ! read more

Staff was rude which is very unusual for Chick-fil-A. No greetings and quick to get you to leave. Also asked for a receipt and wasn't given one but they ran my card twice so I had to make sure it charged only once - thankfully it did. read more

This location is much more efficient than the others, but my number one complaint is the lack of organization in the drive thru. If I end up in the "wrong line", I get passed up by SEVERAL cars that arrived after me. Then I am asked to wait for my order while MORE cars get their food and leave. Frustrating to say the least. Especially when you're hungry. I always order my food in advance using the mobile app, but that means absolutely nothing. It's hard to use the parking lot and run inside to grab a mobile order because there are so many cars in the drive thru it blocks the parking spaces. read more

Great, friendly, fast service. I will be back again becaiseof it. We had to wait a lil for the food and the server jydt struck up friendly convo about the holidays and gave my husband a hand shake and thanked him for his military service. At tge window. She was Freaking AWESOME ! read more

If you're looking for a great spot to eat lunch or grab something on the go, then This is the spot for you. The Excellent quality of food combined with the amazing service makes for one of the best fast food restaurants in town. read more

This is literally the worst chick fail A I've ever been too They rushed my coworkers and rushed me Save your self the trouble DO NOT EAT HERE AT ALL read more

Line was extremely long didn't even get asked for any sauces, forgot our forks and knifes, charged us for something we didn't even ask for, didn't give us the dressing we asked for, we also didn't get a single napkin in our order , and a girl was on her phone in front of us very disappointed in the service i received tonight i'm never coming here again ! if i could give them zero stars i would. read more

It's Chick-Fil-A... What Can You Say?! Excellent service, attentive, hot & fresh food! Tried the new Greek parfait and it was surprisingly tangy gooooooood!!! I am not from Longview... WOW this is a popular spot at dinner! Full dining room, double line drive-thru and steadily moo-ving ***see what I did there?! Ha!!! Fantastic job management! Says lots! I love you Chick-Fil-A and all you stand for. Never bend and never open on Sunday's! read more

Never order breakfast from here because they will screw it up every time. Always order a plain biscuit I'll get a an English muffin a chicken biscuit a bagel something different every time. It's so annoying it's a waste of time. read more

This store is always clean and the staff is super attentive. You can have a real dining experience here...not just a fast food stop. Delicious chicken is the name I'd the game and they play the game very well. Although I don't agree with the corporation's stand against gay marriage we occasionally meet here while my husband is on duty for a rare 'family dinner' together. Their hand battered daily chicken always hits the spot and is super adorable too! read more

Let's see, I've been here many times. Probably the best chicken sandwiches and salads from fast food...not so great with fries...But I will comment on the breakfast items I've tried. The best items and really the only thing I can recommend is the Original Chicken Biscuit, Hash brown minis and the Greek yogurt parfait. The breakfast burrito is a No...not the place for this item. It's no WB Taquito. The sausage,egg,cheese biscuit is a bit bland too. This location is very fast, accurate and clean...a big Plus read more

You can never go wrong with a chicken sandwich!!! Their chicken is always wonderful and staff is truly awesome! I love how every one is always in a good mood and seem to want to be there and do their job!!! read more

Took the drive through. Just ordered the soup and salad. They didnt give us any straws for our drinks, the soup was too thick, the crackers were stale, oh and they charged us for the fries my husband ordered but didnt put them in the bag. So ill never go there again because thats too many mistakes in one visit. read more

Is not celiac friendly. Usually they leave some chicken not marinated for those who have issues with Gluten but they don't! They pre marinate ALL their chicken. read more

Love love love Chick-fil-A! The employees are always so kind and quick to get your order out! I'm always greeted with a warm smile and a friendly hello as I walk through the doors. When I leave, I'm always encouraged to visit again, and I do because I want to enjoy the wonderful dining experience all over again. There is lovely instrumental Christian music playing in the background and adds to the family friendly atmosphere. It is truly their pleasure to serve you! read more

Best Chick FIL A ever!! Worked there for a few months and they are super strict about keeping food fresh and serving quickly. Also I know from experience that the food is all handled properly. They have a great variety of all the new stuff and I'm not writing this to promote them because I don't work there anymore, they are just really good!! read more

Chick-Fil-A... How can you go wrong? Chicken sandwiches with real chicken. Just another reason to stay away from Micky D's and Burger King. read more

This was the worst chick-fil-a my family and I have ever been to. We told the lady what we wanted and she repeated it back wrong two times. After correcting it they still gave us the wrong food. Workers had attitude and were laughing. Will NOT being going back. Choose the other ones in Longview, they're way better. read more

The food is always great, and the service is the best around for any fast food chain I've ever been in. It is healthier than most fast food (a bit pricier, but it's real food), and there's free wi-fi. Great place to let the kids get some energy out too. Only downside is it can be a little crowded during peak hours, but that's because of the popularity. Go on! Eat Mor Chikn read more

Not much to say with chick fil a.....always amazing chicken. Great service, clean tables. I usually go just before or after the lunch hour though, as they get insanely busy then. read more

I'm sorry, but this specific Chic Fil-a has consistent issues, from not putting a fork in my bag when I get grilled nuggets, giving the wrong drink, food not being warm, to asking for picante sauce (which other chick fil a locations have), and the lady arguing with me about how the jalapeño salsa is the same (I have had the jalapeño salsa, it's not bad, but I prefer the picante sauce). I just cannot with good conscience give this Chick fil-a the standard 5 stars just because it's Chick Fil-a. The last time I reviewed this place it was specifically about the food being cold, the manager replied telling me that they do not serve cold food. So instead of asking about my experience to try and improve and learn more they basically called me a liar. For what Chick fil-a is at every location I have ever been to (5 star) this place is the worst experience I have ever had. I write this review because I know this place can be better, and I love Chick Fil-A. It must improve! read more

Very courteous employees. Not the cleanest, but that's to be expected with so many young ones running around. GREAT shakes!

Service always very fast and very friendly. Kinda hard to mess up an order here so that's always a plus. Chick-fil-a is always an easy experience. read more

Chick-Fil-A is the new McDonald's, well kind of it's chicken not beef but anyway. They have lots of healthy options at Chick-Fil-A like fruit instead of fries & milk for kids. There really isn't much you can say about Chick-Fil-A it's simply DELICIOUS! read more

Love the chicken biscuits for breakfast. The lemonade is a must! I absolutely can't get enough. For dinner The Spicy Chicken sandwich is my fav. This location is has always been good to me. Nice, friendly, and prompt! read more