The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

Wendy was great. I needed to jump through a few legal hoops to gain access to my deceased mother's…read morestorage unit. Both Jacob and Wendy were helpful during this process and ultimately Wendy was the one who set me up to access the unit. Very friendly and helpful, thanks!

I rented a Uhaul truck from here. Great service, very helpful, clean facility. Definitely recommend…read morethis place and Sal (the owner?) had a very welcoming, warm, magnetic personality.

They were very helpful to me and guided me along and answered a lot of questions for me. It was…read morecrowded when I went to bring my items there on a Sunday, so keep that in mind on weekend too.

I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

Beware of rat problem. I got kicked out after asking for the problem to be fixed . Old cranky…read moremanager said I was the problem and told me to leave With no refund shame on them .

How do you get being a storage facility WRONG? We are a…read morebusiness and are supposed to have 24 hour gate access. My code doesn't work. If someone is not in the office I have to sit at the gate and wait for someone else to drive through so I can get in. The office states we don't know why your code doesn't work and corporate won't send someone out to fix it. WHAT!?!? That is the extent of the "help" we received. Needless to say we will be moving out and disputing all charges since the start of these issues with my CC company. As this has cost me quite a bit of money from the delays

I picked this storage location because of their great reviews, and it definitely exceeded my…read moreexpectations! This was my first time renting a unit, so upon arrival, Juan assisted me with everything. I guess I originally booked a space on the second floor when I made the online reservation, and so Juan was super nice and made the arrangements when I requested to change to a unit on the first floor, which was awesome still at a good rate too. I wasn't ready to move any belongings in yet, but he drove me to where my unit was located, showed me how the lock works, and also how to utilize the app to my convenience!

This place is affordable, convenient, and definitely worth a visit. Juan stands out with his great…read moreattitude and professionalism--he really goes above and beyond.

Today, John was very thorough with what was best for my unit. His service was excellent and he was…read moreable to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place.

Been using these guys for many years now and I'm very grateful for the reasonable rates and their…read moreuse of access next to the five freeway

DON'T RENT SPACE HERE. These people are greedy! I have only been renting space here for a few…read moremonths, not even a year and my monthly rent leaped by almost $100 dollars! Don't get yourself caught in this trap. STAY AWAY FROM THIS AND ALL OTHER PUBLIC STORAGE places! They're greedy and evil.

Storing my daughter's items and lower price than most. The premises are very clean both inside and…read moreoutside.

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

I have used a lot of storage units back in my day as a college student, but this storage unit has…read moreto be the worst possible storage unit place EVER. 1 - ALARMS Why are there alarms in place that go off seemingly at random? I was never told about this, and EVERY SINGLE TIME I went to move an item out or put an item in, this LOUD ASS ALARM would always go off and scare the ever-loving life out of me. I STILL have NO IDEA why the alarm goes off, and it was never communicated that you had an alarm of any kind. Does it go off because of noise? Or because the office is closed? No idea, but it went off every time I went to this place. Please let us know if there's a lunk alarm like a Planet Fitness! I would've loved to know that before signing on. 2 - PRICES WAY TOO OVERPRICED for what you're getting. You're telling me I get to pay $200 a month to get my ears blasted off every time I come by. I asked about downsizing, and their prices are still crazy for even a 5 x 7 unit. I could get the same storage for half the price at Instorage in Yorba Linda, AND I won't get the shit scared out of me every time I go in there. 3 - CARTS Generally speaking, most storage places have carts or rollers that you can use, these places make it especially hard for you to use these features. They require that you walk to the front desk (which, if it's far from your unit...good luck) give them your ID or keys, then they give you a key to unlock one particular color-coded cart that is even further from your storage unit. Once you walk all the way back to your unit after walking from the carts,,, after walking FROM the office. You can use the cart. Don't worry. Once you're done. You're gonna have to do the whole process in reverse now just to get your ID back. SERIOUSLY need to rethink the way you give out carts. The staff was fine overall, but they never really "helped" when I actually needed help. For a place that was charging so much, you guys could've been a little more helpful, especially with communication regarding that stupid god forsaken alarm. Can you tell what motivated me to write this? Overall,,,would give 0 stars if I could. Never had a worse storage experience than this place.

Pedro gave me great customer service valuable information. I really recommend this propertyread more

terrible customer service Employee:Veronica…read more we have a unit at this location been having issue with payment cause of income issues tried to explain to her the situation my partner and i been having money wise. And she just comes at us with threats about the unit being sold even though were able to do the payment just not at the due date and she cant help us out nor wait a day till we get paid to pay the monthly payment.

Let me preface this by saying, if you are in need of short term storage this place is perfect…read more However, if you are looking for anything longer then 3 months, and I think most people usually are then you might be in for a little shock depending on what size unit you have. I was just issued a 50% rent increase which took me by surprise after only three months. I have left a few messages with the office and have yet to receive a return phone call. I just wanted to know what warranted such an abrupt and large price increase. Going back now I see there have been a few who have experienced the same. I think it's standard practice, they just don't broadcast it. It feels a bit like bait and switch. If someone would have called me back to at least explain, I don't think it would have bothered me as much. Extra Space is a real estate investment company and I imagine the staff onsite are just following protocol. Update------------ The rates here are competitive to other storage facilities. Our unit is super clean and easily accessible. The reason I am updating my review is because of an incident that had occurred with my unit. Without going into detail, I just wanted to say that the way the staff and extended personnel handled the situation was professional in the highest sense. They were accommodating and I was able to resolve very quickly. Highly recommend this facility for storage. Seriously... 5 Stars

Yea my biggest complaint is like everyone else's, the ridiculous price increase & how OFTEN and…read moreaggressive it is. This might have been my fault but when I first signed up I was unaware of the "promotional rate" so I was unpleasantly surprised when I received the first increase. The rep did offer some sort of discount but sure enough 3 months later my rate went up another $100 dollars. What rubs me the wrong way is that there is no transparency. No warning , no notice email they just go ahead & take it. Sure I could call again and try to negotiate but it just all seems kind of shady. Plus I don't wanna have to catch my payment every month before it goes through just to make sure this business doesn't continue to do ridiculous increases. I get that places need to follow "market rate" but again just be transparent & clear with your customers from the beginning. I also find it kind of surprising that within a few months the customer "demand" is SO HIGH that it requires this type of increase(I've NEVER seen this place busy) Sure the facility was nice but not impressive enough to deal with unethical price increases. But no worries just venting, I have scheduled my move-out :)