terrible customer service Employee:Veronica we have a unit at this location been having issue with payment cause of income issues tried to explain to her the situation my partner and i been having money wise. And she just comes at us with threats about the unit being sold even though were able to do the payment just not at the due date and she cant help us out nor wait a day till we get paid to pay the monthly payment. read more

Service rendered is horrible not sure who the thin haired balding dark skinned Lita with braces on at 1000 years old she rude unprofessional and not kind they do not do their job just sitting there all day eating her pan I need actual assistance come out and show the customer we don't work here how are we supposed to know what's going on read more

Extremely Dangerous & Unacceptable Service* I had a deeply unsettling experience at this Public Storage location. We arrived around 4:30 PM, having been told the facility closed at 6 PM. But at 5:20 PM, the gates suddenly wouldn't open, with no announcement or staff in sight. Left with no safe option, we had to jump the gate to exit--*this is extremely dangerous and completely unacceptable*. The lack of communication and care for customer safety is appalling, especially from the same employee who seems to handle most shifts. Unprofessional and risky. read more

I've been renting a storage unit for a while now and my family and I had the WORST experience with this location. The office hours are until 5pm and we were running late, ended up leaving at 5:15pm only to find out we were locked inside with NO personnel on site! We spent almost an hour locked inside bc we couldn't get the gate open and ran out of options so we literally had to call the police to come help us. Horrible experience, this should NEVER happen to anyone, they should always have someone onsite in case of an emergency. I wouldn't recommend this place, will be taking my business elsewhere. read more

WARNING: Massive 40% Rent Increase and RAT INFESTATION! Rented Unit (10x15) from July 2023 - June 2025 I want to warn anyone considering Public Storage in Santa Ana about their predatory pricing practices AND their rat problem. What started as a reasonable $268/month for my 10x15 unit quickly turned into a financial and health nightmare. THE BAIT AND SWITCH: July 2023: Signed up for $268/month May 2024: Received notice of rent increase July 2024: Rent jumped to $374/month - a shocking 39.6% INCREASE IN LESS THAN ONE YEAR! That's right - they raised my rent by $106/month after just 11 months. No improvements to the facility, no added services, just pure greed. THE DISGUSTING DISCOVERY: As if the financial exploitation wasn't enough, when I finally moved out in June 2025, I discovered RAT DROPPINGS scattered throughout my boxes of legal paperwork! I was storing important documents that are now contaminated. So not only was I paying 40% more than I started with, I was paying premium prices to store my belongings with RATS! WHAT THEY DON'T TELL YOU: Here's what I learned the hard way - in California, storage facilities have ZERO limits on rent increases. Unlike apartment rentals that have some protections, storage units are completely unregulated. They can raise your rent by ANY amount at ANY time with just 30 days notice. And that's exactly what Public Storage did to me. THE TRAP: Think about it - once you've moved all your belongings into a unit, you're trapped. Moving everything out is expensive and time-consuming. They know this, and they exploit it by hitting you with massive increases once you're settled in. And apparently, they don't even maintain the facility properly to keep it pest-free! MY EXPERIENCE: Started with the 10x10, switched to 10x15 the same day Staff was friendly at first (of course they were - they hadn't trapped me yet) Facility appeared clean at first glance, but clearly has rodent issues By July 2024, I was even hit with late fees when the new rate made it unaffordable June 2025: Discovered rat droppings contaminating my stored legal documents HEALTH AND SAFETY CONCERNS: Rat droppings can carry serious diseases including Hantavirus. The fact that rodents had access to my unit means: The facility is not properly sealed or maintained My belongings were exposed to contamination for who knows how long I paid increasingly inflated prices for substandard, unhealthy storage conditions WARNING TO OTHERS: If you're considering this location, ask yourself: Can you afford a 40% rent increase after less than a year? Are you willing to risk your belongings being contaminated by rodents? Do you want to pay premium prices for pest-infested storage? Do you really want to support a company that treats loyal customers this way? BOTTOM LINE: Public Storage's business model appears to be: lure customers in with competitive rates, wait until they're settled, then hit them with massive increases knowing most people won't want the hassle of moving. All while failing to maintain basic sanitary conditions. It's legal, but it's certainly not ethical. Save yourself the headache, financial stress, and health risks. Look for a smaller, local storage facility that values long-term customers over short-term profits AND actually maintains their property. Or at the very least, go in with your eyes open - that "great deal" you're getting today could cost you 40% more next year, plus the cost of replacing contaminated belongings. Note to Public Storage: A 40% increase in 11 months while providing rat-infested storage is not just bad business - it's shameful. You've lost a customer forever, and I'll make sure everyone knows about your practices AND your pest problem. read more

Pedro gave me great customer service valuable information. I really recommend this property

WORST PLACE EVER!!!! This place should be shut down!!! And the Tortas that work here Veronica the worst. I told her my complaint about the RAT infestation I cleaned out my unit I did not want to deal with it another week due to my work schedule. I cleared out my unit and she is on her personal cell phone on a call with her friend talking about her day. Just a plain ugly rude lady!!! I lost over 2k in damages due to rat feces and urine. I have been in two different storage locations and never dealt with such a disgusting situation. BIGGEST REGRET EVER!!!! I am taking this to the CA Dept of sanitation. read more

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Veronica was super helpful went head and provided the accurate details I was concerned about. 100%

Veronica helped me quickly and kindly, despite them having some technical issues (happens to us all). The reservation system is a bit odd and doesn't seem to actually reserve the unit you initially ask for, as the 5x15 unit I reserved was not available when I arrived, but they quickly got me into a 10x10 unit. Very affordable, and very friendly staff! read more

Public Storage - Unit partially full - Self Storage Near Me - Santa Ana, California

We had a renovation in our home, so we put our furniture and other household items in a large unit here. All our things were stored in bins and were wrapped in plastic and bubble wrap. The first issue is the rate. Started at 240 and by the time we closed out a year later it was over 500! Really deceptive and not much we could do. It was too much to move again. Second issue was the RATS. We found rat feces in everything and they got into the closed bins! We had to throw stuff out and have everything professionally cleaned. We even brought a couple live rats home with us!! Scared the crap out of my son but he pushed them out on to the street. We paid for insurance but the Vermin benefit is only $250. After all we paid!! Really terrible conditions. The best thing you could do is check reviews and get storage fees in writing. What a racket! read more

This whole storage property is infested with rats! We have 2 units and both units are full of rat feces and urine! It damaged all of our belongings! You can even see the rats down the halls in the interior units! Worst place ever! read more

I want to thank Pedro for all your help ! thank for the great customer service , answered all my questions very precise with detail & info regarding the storage rental . read more

If you're looking to store your belongings please skip this place and keep looking. This place is terrible. They are crooks. They charge you for a full month even if you don't keep your stuff there. Greedy, crooked company. read more

My motorhome was stolen from here. The security is a joke here. The thieves just walked in a drove out 13 minutes with my beautiful Fleetwood Jamboree 24D. The security video was so grainy it was useless. Not enough cameras and terrible video! I wish I could have given them zero stars. Please if you care about your stuff! Don't go here! read more

All I can say is wow! I went in this morning looking for a unit, and Pedro explained everything so well and went into full detail. His customer service was above and beyond, even though I didn't get the unit I will definitely be coming back as soon as I need it. Thank you Pedro!! For all your hard work read more

Never Ending NIGHTMARE!! Zero security, robbed twice in less than 3 weeks. On April 30, 2023 my unit, along with 6 additional units were robbed. SAPD states the suspects used a valid renters code to access the property during regular business hours. The next day I received a rental increase of almost $100, which I had to fight w/the office to wave. My rent "decrease" was only honored/waved for 3 months. Veronica, the manager is the epitome of uncooperative & beyond rude. The office blamed the robbery on old faulty latches. My unit was then left unlocked for 2 days until a new latch could be installed. Less than 27 days later on May 26, 2023 my unit was robbed again!! Numerous police reports and 2 insurance claims later and I've received zero compensation. There's no security past 6pm and the front office rents to anyone especially when it benefits their pocket. When the front office side hustle is grimey af! read more

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I understand they are in business to make money, but they keep raising the monthly rent by over 10% even though if you go on their website they have the same size unit for rent for less than they want you to pay. I feel sorry for people that have a lot of things packed in to the unit, I use it for my 2nd car so it's not a big deal for me to cancel and move my car out. Not a place to rent if you need something for a longer term. Beware! read more

HORRIBLE HORRIBLE HORRIBLE Customer Service. Our storage unit door was damaged over a month ago and they have not fixed it. We cannot get a live person to assist, and we cannot access our items. We call and call and leave messages for the property manager and nobody returns our calls. Don't store your belongings here! They're expensive and they don't care. read more

The facility looks clean and the Manager is very nice friendly and helpful when setting up my rent space..even took the time to show me my storage space. Alyssa was precise and thorough with her job...Thank you Alyssa appreciate your help. read more

If you are planning to have a unit here, please do not even put this place into consideration. I'll break it down for you with the facts I chronological order. 1. My unit gets broken into, I get a call and went to go check it out, as I opened my unit, everything was piled up on top of eachother like it was thrown in there. I couldn't believe that thieves would just do that. (See pictures bellow) 2. After I made a police report, I talked to Veronica in order for me to move my unit to a different one. I asked her "does this happen often?" And her response was "no, I've been working here for years and I've never really seen something like this" so I continued with the process 3. In that moment I was talking to Veronica, she let it slip that all the stuff in my unit was outside when she found it which means that it was actually HER that threw all my stuff in my unit, not the thieves which in turn damaged many of my items. 4. Time passes and my unit gets robbed once again, I get a call and head over there, this time they took so much more. I called police and police informed me that not only is this NOT a rare occurrence, they get a weekly call reporting something stolen. On average, according to SAPD, they get robbed 3x plus a month! Which contradicts what Veronica said 5. I called Veronica to come down to my unit and she brought another woman with her, I yelled at her for her unprofessionalism and called her out on her lies 6. When I went to the office to move out of my units Veronica said that she had did it, but I didn't trust her so I called corporate and they had to force them to move me out correctly. If you see good reviews, it's mostly Veronica asking for them, but I am here to tell you that this Public Storage is dishonest and not a safe place to store your items! I talked to other people that had their units broken into and they all said that Veronica and other employees are letting these robberies happen, now I can't confirm if these allegations are true, but what I can confirm is that this place gets robbed multiple times in a month and they will lie to you about it! Don't make the same mistake we made, stay away from this place read more

Public Storage - This is how the thieves broke in - Self Storage Near Me - Santa Ana, California

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I wouldn't choose a single star if I didn't have to in order to post my review. Stay away from this place . Management is into stealing . If you drop off stuff here know you'll never see them again. Been here at this storage for almost a year . I've always seen cops here but I figured they have surveillance and come here often to check up on it. Well came in yesterday half of my unit was cleared out . All my brand new clothes , jewelry and brand new shoes were all stolen from my unit. No one was answering the office phone and when they did the stupidity that came out of the persons mouth had me more dumbfounded (Marcos storage rep) . He said well can you come to the office and buy a new lock ??! No dumbass I wasn't about to allow whoever was in my unit finish clearing it out and leave my unit unattended! I will be filing charges and make sure management gets looked into . If you ever consider storing your belongings here plz make a Uturn aTake your business elsewhere . BTW THERES NO CAMERAS INSIDE THE STORAGE UNITS OR HALLWAYS SO THEY DONT TAKE RESPONSIBILITY FOR STOLEN PROPERTY .... Btw watch for the manager Veronica who only returns calls back when you let them know you're getting cops involved. I needed the name for the person working to be able to file a report and (Veronica ) didn't want to provide me w his last name or her last name. Said I can't give you personal info. Public storage PLZ do a better job at hiring ppl w common sense and plz inform them that an employee name isn't violating their rights . I will share my review all over social media to raise awareness of thefts . I am expecting a full refund on my belongings . My name is on the emergency contact and didn't get any help from that idiot Marcos when I asked about my unit . Police report had been filed read more

Public Storage - Employee talking about how personnel is involved w thefts ... - Self Storage Near Me - Santa Ana, California

If I could give less than one star I would. This Public Storage on Grand Ave is the worst storage place I've ever used. They keep increasing the rent and making it harder to access your storage unit! They closed the entire storage facility for over a week and would not credit any of the patrons. The regional manager didn't even bother to call back and explain the situation. I cannot wait to be done with this place and move my belongings of the storage facility! Move your stuff here if you want it to be ruined! By the dust and grime that gets into the unit, it is not clean or dry or safe in this facility!!! The only nice thing about this place is the manager Keith. read more

Public Storage - How can you get thing with these hours!! Really 6 -6? - Self Storage Near Me - Santa Ana, California

I rarely leave reviews - but have not been very happy with my experiences with this Public Storage unit. I have rented storage units from Public Storage at other locations before - so feel I can make a fair comparison. The facilities here have been updated - so that is a pro. The staff is generally nice - so that is another pro. However, there are at least 3 big cons. First, after 3 months, they increased my rent dramatically - by over 30%. This is crappy. As I said, I have had several rental units before and this has not happened to me. Of course, they can do what they want, but to me, this is a big unexpected increase. Second - I have RATS visiting my storage space. I have no food stored but, they put rat poison packs in and around my unit (and I assume others). What this does is ATTRACT more rats - because the rats think it's food. So, they (the rats) crawled, pee'd and poo'ed all over my belongings to eat this stuff. Lastly - I have now tried to "move out" of my unit 3 times - did it in person and have called twice - and have NOT YET been able to confirm a move out. I am scheduled to pay again online. So now I have to make another physical trip to the office to confirm that I am actually moved out so I won't be charged another month rent. Moving out should be easy and confirming this should not be this difficult. Hope this is helpful to others. There are many places to store stuff in this area - perhaps check in on those first? read more

My Unit got Broken into twice within a month period . They took thousands dollars worth of stuffs. The manager name is Veronica is super rude and no help at all .I asked for the police report case number and she gave me wrong numbers and told me she don't keep track of it and only report it as vandalism. I have feeling the management team is in on it after I talked to other people on here whom their unit got broken into. I'm bringing this issues to corporate and hopefully we can bring an end to this. DO NOT RENT HERE!! read more

The chunky lady in the leopard dress at the location in was extremely RUDE and extremely unhelpful. She must have had a horrible day and took it out on others. She cussed at me and told me it was private property and slammed a door in my face before I could even ask her for help or if she worked there. I called corporate and the customer service rep was the most down to earth and helpful guy ever. He helped me with access to the facility and directed me to my unit. Horrible experience with on site staff but extremely helpful customer service rep!! Like the unit but SUPER unhappy with the chunky leopard lady. read more

I don't recommend storing your valuable things at this place. Terrible service and poor storage room full with rats. I only stored my belongings there for a month, not a day longer. When I came to pick up my stuff, I was shocked. My expensive mattress and my couches were badly damaged by rats. They pooped, peed and cut open the fabric. I notified the management, she didn't care and didn't come to look at the damage. I took pictures for the record and left upset with my belongings. I am considering suing them. I don't recommend you use public storage on 400 s grand Santa Ana. read more

Public Storage - My self - Self Storage Near Me - Santa Ana, California

PBLIC STORAGE IS THE MOST INCONSIDERATE. INSENSITIVE ORGANIZATION I HAVE EVER DEALT WITH!! My Brother rented a unit, but he DIED in June.PUBLIC STORAGE continues to call ME about his 'unpaid unit' EVERY TWO WEEKS!!! He's not coming back to pay it, I can assure you of that. I have asked nicely to stop calling. I have asked not so nicely to stop calling. I asked them what information can I give them that is any different than I have already given?? Their response? 'By law we have e to call you' REALLY??!! Get a life and let us grieve - I would NEVER IN MY LIFE OR AFTERLIFE, recommend Public Storage because of their callousness and insensitivity. read more

Long time customer, the rent has more than doubled. With the recent increase the announced with an exclamation point as if we should be excited about the rent change which is higher not lower. "There is a Rate Change on your Storage Space! " While that is annoying, the worst is that there was a rat infestation, some unit had food, and since the units are not sealed off from each other, my unit was covered in rat feces and urine. Solution they gave me some poison packets, and if i wanted to move units. Hoping that it was over I placed the packets in my unit cleaned it up. Then after a month or so came back, to discover MORE feces and urine, sure the packets were eaten, but damn. Most of my stuff is in bins, and the lids all had droppings. I wrote to them, and response was that they take care in their units appearance and will contact the local manager. I haven't heard a response other than the rent increase! read more

Public Storage - Rat droppings and urine on all items in unit - Self Storage Near Me - Santa Ana, California

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DO NOT STORE YOUR STUFF HERE!! I stored a small apartments worth of items (furniture, electronics, kitchenware, etc.) in a 10x10 unit for a year while i was out of country. In those 12 months the unit was broken into 4 times and stuff was stolen each time. Each time I confronted the office they ignored my complaints and told me to get a better lock or two locks (which I did and it did not deter the thieves). Management here does not care and your unit will not be secure no matter what measures you go to. On top of all that the insurance that comes with the unit does everything to make it impossible to submit a claim and have it approved. If you're looking to pay monthly to donate your stuff to a thief this is the place for you! read more

I just started renting a unit and was told that signing up for Storage insurance is mandatory. Really? But i can cancel within the first 30 days. And I have to call an 800# to do this. Requiring this is a waste on everyone's time. Give us an Opt-out form to initial up front. I just left a VM on the Insurance 'hot line'. we shall see how responsive they are read more

Zero STARS!!!! The manager is a joke and a thief. Do not get a u it here. We have had it for less than a month and our unit was broken into twice!!!!!!!!!!! The manager Veronica set the whole thing up. The videos of the unit just getting burglarized once was there but when the 75 inch tvs went missing.... And half our other stuff. There was no film to bed had. She laughed in my face!! My whole families lives were in there. What they didnt take they trashed. This place is corrupt and she walks away with so many peoples belongings. Your a joke Veronica. Karmas a B. read more

I have been renting a 10 x 30 size storage unit from Public Storage since March 2020 beginning in Lake Oswego Oregon and on Dec 15th, 2023, I moved to a 10 x 30 unit in NE Portland because Lake Oswego PS raised the rent from $215 to $402. the month that i moved in Dec I paid full rent to both facilities but i refused to pay for the insurance twice so they told me that my things are still covered cause I could prove that paid Orange Door Ins for the month of Dec, well PS faid to bill me for insurance from January to March when it was brought to my attention when I went to the office to complain again that there is no lights in my unit and inform them that I was seeing signs of rodents and after discovering signs of rodents I discovered that the unit is infested with rodents and spiders and they still haven't changed my 2 two light bulbs. Chaos began there. I forgot to mention, after making my complaint and calling anyone I could reach to resolve this issue, they raise my rent $75.00 last month. I want my thing out of there and salvaged and sanitized. read more

I rented a storage from the Santa Ana facility on Grand Ave. and I was told I would pay $1 for the first month plus service fees etc. If I moved out within the first month. After checking out, (before the month), I was charged the full month price plus service fees. I tried to dispute it but to no avail. I will never rent from there again. read more

Very military friendly. I had a good visit and good service was provided. Thank you Mr. Cirilo Luna for signing my and up and showing me the storage units to give me options to choose. read more

Can I give zero stars? This place does not deserve even one star! My mom has been renting a unit at 400 S. Grand since it was owned by Shurguard. She is 94 years old now. We were exiting the facility in a moving truck at 5pm and I was having trouble entering the code to open the gate. Two female employees were inside the office but the door was locked. I pulled on the door a couple of times and they completely ignored me. I went back to the truck and they both exited out the front door. My mom tried to tell the first one that we couldn't get the gate open and she walked past us without even looking at us. The second one locked the office door and walked quickly past us and yelled over her shoulder " enter your code " and kept walking. After a few more tries someone pulled up behind us and opened the gate using their code. I realized the next day that the star key on the exit keypad was sticking and that was the reason I couldn't enter the rest of the code. In addition, we had a couple of small bags of trash and a few broken down cardboard boxes that we asked if we could throw away and they would not let us use their dumpster...after 34 years renting a unit. Three days in a row I used the bathroom and everytime there was no toilet paper and the bathroom was a mess. The rent for the unit is increasing by $100 a month on the first. Over $600 a month and no toilet paper, no use of a trash dumpster and completely ignored when having a problem opening the gate because it was one minute past closing time. These people here don't know what customer service is. Walk by a 94 year old asking for help who has been renting for over 34 years and completely ignore them! Disgusting! read more

They try to charge you for anything and everything. They up'd the monthly payment by a lot without my knowledge. Tried talking to the people in the office, the lady there was very rude. Definitely do not recommend. This all happened a few weeks ago, and I am no longer doing business with them. read more

Run. There are cheaper and share locations to store your stuff. On day one of move in the unit next to mine was broken into. Poor guy lost many bikes and electronics. Not the first thing you want to overhear on your first day. Not impressed. I git cold feet and didn't move in at all. The place is creepy. Screws all over the unit as it someone is trying to break in from the other units wall. The wall have eyes. It's seems like people live in the units. It's super quiet then you hear pitter patter. Bait and switch pricing and rude staff. Run and safe yourself the hassle. Don't do auto debit and never buy their insurance. Your renters policy works just fine. Crack alley annex. read more

Beware future customers! If I could I would give this ZERO STARS. I scheduled a move out date online for the first and it NEVER said I should move out by the 31st to avoid getting charged. I come in on my move out date and they tell me I am getting charged for the month. This is total bullshit and I WILL NEVER BRING MY BUSINESS HERE. read more

Can I do a 0 star? Not only was the single person working never in their office to help us, my gate code didn't even work. So after going back 2 times in one day we finally hit a time where the person on shift was actually in their office. (Btw we tried calling but the phone was in the locked office). Finally, as we return later with a u-haul, we find out that the gate will not open past 6pm. Absolutely ridiculous. So there we were, sitting in a packed u-haul that we have to return TONIGHT and the lady we called for after hours tells us there's no way to get us in. There's a code and a lock for the unit, why can we not have any more access than for half the day? Absolute garbage service, I wouldn't recommend this to my dead grandma. Also, the people we talked to treated us as though we were brain dead. I hate it here. read more

My contract ran out in California so I moved to Missouri to be near my grandbabies. I put everything in two storage units at Public Storage. I had a difficult time finding work here, so I got behind on payments on one unit. The Regional Manager for this site finally not only worked with me but went above and beyond before my unit went into auction. For that, I am grateful. My complaint, however, has to do with the shocking increase in rent. Public Storage increases rent EVERY SIX MONTHS. I had no idea when I rented from them. My large $276/mo unit just increased to $299/mo. That's $23 more. Irks me to the core. Does anyone else have a problem with that?? You need to keep that in mind when renting a unit from this company. They publish competitive prices to start but rent will, most assuredly, increase so you may end up paying significantly more if you rent long-term. If I could do it over again knowing this, I may have rented from a different company. The key language in the agreement is 'MONTH TO MONTH.' That enables them to increase your rent AT WILL. Yeah ... and the 1st month is absolutely NOT FREE. Only until the 1st of the next month. Mine was free for FOUR days. Ridiculous. read more