Wonderfully friendly service when shipping things!…read more Sometimes I have to ship things from my one house to the other. Other times I ship things for my super cute niece and nephew in Seattle. The UPS store is conveniently located in a mini mall with plenty of parking. The staff are knowledgeable, friendly, and helpful! I find it easier to buy boxes here but I pack the stuff myself to minimize pre-ship expenses. They can pack it for you, it's just spendy me thinks. My package arrived in SF when I hoped it would without the expense of 2 day or guaranteed shipping. I love that! Easy peasy visits here make this something I can check off my to-do list without enduring anxiety. That's worth a fiver!

Come to this location if you want your day to be immediately ruined. Ashley can offer you horrible…read morecustom service with a side of rude. I loved UPS and really miss the delightful rep at the Brinson location. Can we get her back?!

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

I needed a Notary then mailed it the next day. I am disabled and can't hand write and they were…read morevery accommodating. I used them for mailing and Notarized and highly recommend them.

This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Each time I walk in I am politely greeted & treated with kindness. Their customer service is top…read morenotch and so are all the services they offer. Highly recommend using this location for all your shipping, packing and mailing needs. They do passport photos too!!

Excellent family business that has helped us for years.. Just wanted to be the first to give you…read moreguys a Positive Yelp! Keep up the great work DiSpaltro Family !!

Convenient location with close parking, knowledgeable and helpful staff, almost never a line.read more

From the owner: The UPS Store #7519 in Bend offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 97 And Pinebrook Blvd.

My local UPS store meets my needs. I'm in there a dozen times or so a year, lots of shipping of…read moregifts for holidays, birthdays, etc. My info is in the computer, they measure what I'm shipping, offer me my shipping options and I'm done. Pretty seamless and quick transactions. The owner has even bailed me out when I came up short on a purchase which I thought was really nice. It was only a dollar, but a dollar is a dollar. We also have a post office box there for our business and have never had any issues. I agree with Elle D. on the international shipping deal. I tried to send something to Spain and it was so challenging that I gave up and went to the post office. They probably do it so infrequently, but meanwhile, some additional training on how to do this would be helpful.

Every time I have had to deal with the younger, dark haired lady at this UPS store, she is always…read moreincredibly demeaning and snarky. She acts like we should know all the rules for UPS and all the different ways in which you were supposed to return something when in actuality, it is incredibly different for every single package and every single store for that matter,. The truth is a little Customer Service will go a long way and she has none.

Excellent service, friendly service always! And so convenient for everyone in Sisters Country! And…read morea good variety of the office supplies most needed.

The level of excellent customer service is amazing. The staff is friendly, helpful and go above and…read morebeyond. We love working with our local business owners!

Joyce and her team always so helpful!! I love going to get my mail , they have all my addresses on…read morefile so I can mail packages with ease . They are printer and computer savvy as well.

Was in a few days ago and spent over $200 on shipping. Came back today to send a return and was…read moretold I could buy tape or pay $3 to have him put two pieces of tape on my box. Poor customer service if you ask me. Also just not a friendly to the customer. I will take my business elsewhere. Sad because it's a convenient place.

Another misdelivered package. My package is in a parcel locker elsewhere and someone's package is…read morein my parcel locker. Now, I have to lug the package to the main branch and drop it off while my package will be "lost". Amazon will likely refund me and pass on that expense to all other customers. How much does the USPS incompetence cost all of us. When given an opportunity to choose my delivery service, USPS is my absolute last choice.

I got an email notification that my packages were delivered. Status read "left in parcel locker"…read more Yet when I checked my mailbox, no key was in my mailbox to open a parcel locker. So I printed out this attached proof of delivery and wrote a note to the mail person something like "I never received this. What parcel locker did you leave it in? Where is the key"? Etc... I taped it to the mailbox that they would have had to move to pick up outgoing mail. Today I checked the mail again. My note is gone but still no packages! And there's no Avenue online to file a complaint or report a missing package. This was an Amazon purchase and there's also no way to report on Amazon package not received. I never have a problem with UPS or FedEx... why does USPS suck so bad!!!??

Today was the second time I've gone in to ship a package for an online sale I've made, I'm really…read morenew to the whole process and had built up anxiety about going in and looking silly to ask for help.. the silly part all along was thinking that. They make it so convenient to get your label printed and package sent out, they have you email your label to their email and do everything else! I didn't even have to finish taping up my box. They've been so friendly each time I've come in and it's driven away my anxieties about making online sales now. So happy to have this business in town and trust. I'm very impressed! Thank you!

Love these guys. So kind and willing to help everyone, even those of us who are technologically…read moredeficient. They're good. Very good.