I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.

Very efficient service easy to get to from my house and no need to drive all the way to the post…read moreoffice.

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

Go to this UPS store, not the one on Century!! The folks here are efficient, polite and…read moreknowledgeable. They welcome moves to make the line run quickly (setting down prepaid packages for example) and go above and beyond - a young man spent about 10 minutes taking down every large box they had so I could find the perfect fit to ship a saddle without paying a unnecessary penny just a few weeks ago. I never thought I'd put so much thought into a UPS store lol but when you compare it to the train wreck on Century, this store deserves a shoutout.

I went in today to send an Amazon tire back for my son! I needed and Ashley told me to go put my…read morepaperwork in an envelope. I wasn't sure what side went up and one went told me go over there and stick that on the it wasn't in a box. I want to do it wrong because it was an expensive tire. I simply needed help and I said well can you do it and she ripped the envelope my hand abruptly just put it on the tire like I swear my whole life I have never been treated this bad. I rarely get upset because the norm is poor customer service anymore. But I told her this is your job she says no you have to do your own Amazon packages. I said I'm a nurse I wouldn't ask you to give someone a shot for goodness sakes and I asked who her boss was and she says I'm the manager abruptly . I will never go to that store as by the liquor store and Safeway by Franklin ever again ever I called and talked to a lady at the century office and she was very sweet and helpful. I will go there. She said she would be happy to do my Amazon packages! not that I really have very much . I appreciated her kind words very much. True customer service I'm afraid is in the past.

I have had a box for personal and business mail at this Pack Ship & More for many years & have…read morefrequently used their packing and shipping services. The employees there are professional, capable, well-trained, & provide service that goes above & beyond. In fact, through the years, with multiple contacts each week, I have come to view those employees as some of my favorite people. They are a pleasure to know & to work with.

Super nice staff. We have all our packages shipped there and they're always very helpful and kind.read more

Regularly have a driver on my FedEx route mark stuff undeliverable for no unit number, then I…read morereceive the package days later no corrected label.. original label with correct address , I called to complain that it happened again and was told I can't file a complaint and refused to transfer me to a supervisor , then hung up on me after repeatedly refusing to help or transfer me. When did FedEx become such a joke?

Was in town for work feeling 100% great. Had some print orders I needed to fulfill so I placed the…read moreorder through FedEx. When I picked up the order in store one of the staff members was visibly sick and sounded absolutely horrible when coughing... into their hand. This person handled my order and my orders packaging. I left and felt perfectly fine for a little less than 24 hours then had an extremely sore throat appear out of nowhere. This later developed into the same sounding cough that the FedEx employee had. It is inexcusable and negligent to not only work while you are contagious but to not take any safety precautions like enhanced hygiene or wearing a face mask. Due to this employee I am now at the urgent care needing treatment. Shame on you.

Today was the second time I've gone in to ship a package for an online sale I've made, I'm really…read morenew to the whole process and had built up anxiety about going in and looking silly to ask for help.. the silly part all along was thinking that. They make it so convenient to get your label printed and package sent out, they have you email your label to their email and do everything else! I didn't even have to finish taping up my box. They've been so friendly each time I've come in and it's driven away my anxieties about making online sales now. So happy to have this business in town and trust. I'm very impressed! Thank you!

Love these guys. So kind and willing to help everyone, even those of us who are technologically…read moredeficient. They're good. Very good.

Be wary, people are adding reviews for the wrong location, describing people who don't work here. I…read morecan't speak for the other stores but the Century location has always had exceptional service, and I go there frequently. Only times I've seen lines out the door were during Covid distancing, holidays and the week after for returns. Even then they always staffed both registers. And it is unreasonable for people to be angry they don't accept non box holder packages. There literally is not room now that they take Amazon returns. Jenn in particular is fantastic and deserves a raise. I would have switched my mailbox to a more convenient store but she is friendly, funny, and runs the store like a boss.

Omg such rudeness today just before 10am. There was a line literally out the door and I had two…read morecommercially labeled prepaid packages, no receipt required. So I walked up the counter and said "setting ready to gos down here" with a smile and no expectations of the cashier. She snapped, "you gotta wait in the line!!" For what?! Setting down ready to go packages, and bypassing the line, that don't need a receipt is absolutely common practice anywhere. Especially when there were about 6 people with untaped boxes, loose items, forms, bewildered expressions, the works, in the gigantic line. I left and will drop them at another UPS. Like I know they probably don't care about that lol, but given that these are independently owned stores, perhaps you'd want to run politely and efficiently. Whatever TF was happening in there wasn't that.

When we first moved to Ben we didn't have a mailing address. It was the end of the day and we were…read moreexpecting a package. It was Sunday. At pack and save these wonderful ladies did everything they could to accommodate me and set me up with a po box at the end of their shift. Tina was and has been amazing, truely the star employee. And the other employee Raimee is a doll as well. Both have gone above and beyond to make things work for us. As brand new Bend residents, they were the first business we had dealings with and what a great impression of the community the made! No matter where we move I will always come back here to do business.

Wow! Kellie went above and beyond to help me! I had a usps printable label and a fedex QR code for…read morea return and she was able to help me figure out how to make the fedex label printable so I wouldn't have to go there as well as not have to wait on the long line at usps. She was very genuine, efficient and I couldn't be happier with the help I received! I will definitely be coming back here for any shipping needs- they do it all!