Enough is enough. I went to this shop approximately a year and half ago to put the system in that I always wanted. When I pulled up the shop, I expressed my concerns and what I was looking for. The sales associate that helped me out started with "Let's start with a small system see how you like and then will go from there. If you are unhappy with the system bring it back and we'll upgrade." While it was nice, I drove around with the system for a week and it did not have the feel that I was looking for.
For a second time at Pacific Stereo we hit the drawing board. I told them well this sounds great, it's just not what I am looking for. We tossed around a couple ideas and finally headed towards a JL audio system. The system was installed and while it was big difference it was still not enough. Again, I drove around with that system for a while.
Third time back at Pacific Stereo, I tell them I still need more. "Well in order to get more you will have to buy more" was their response. I threw the money down and bought a Kenwood Deck and the Scosche dash kit for my 2015 F-150. At the end of the day, I picked up the truck and listen to it in the parking lot. I told the associate "It's flat." He turned around looked at mean like "What do you mean it's flat?" Flat means that there is no bass/definition coming out of there doors. He then had his tech come to the vehicle and mess with the equalizer but still really didn't see that definition kick up to what I was expecting.
Finally, the last time at Pacific Stereo, I told him to take the Kenwood Stereo out and put my stock radio in. I was tired of the headache and the Scosche kit messed up. Thanks a lot, Scosche $500.00 well wasted! Also, when the installer installed the kit the door chime was ridiculously loud that it was ear blowing. I told the associate that it needed to be turned down and the response was "We can't turn it down. That's just the way that it is." Really, then how come after you but the stock back in things were fixed?!
Just today, I took the truck over to a shop that my buddy recommended and told him all the concerns that I had. He saw everything that I was talking about and even said "It's a nice system but the work that was done was complete garbage. We can fix this but in order to fix this we are going to have to play doctor and figure out how bad it." I told him to go head and because I want to know how bad the damage is with this. This shop was recommended to be and already I feel better. The guy is not going to charge me until he actually gets a better product than what it is right now.
All in all, what do I have to say about Pacific Stereo, Thank You, Pacific Stereo. I really do appreciate the crappy job that you guys did in my truck and the $3000.00+ that you took from me. Ever since I left the shop, I have been disappointed in the work. I love my truck, but I got to be honest, I have thought about selling it because the mess that Pacific Stereo created.
I am eager to go to this appointment next Tuesday to see how bad the job is. Pacific Stereo is probably reading this review right now and saying "Well he just voided the warranty." Well, I really don't give a crap about your warranty. I would not go back there again if something else happened to the system. I rather pay someone else to do it then waste my time there. Numerous times I taken the truck there, I was promised that the job would be done by 1800 (6PM) and waited till and hours past closing. Don't waste your time or money here, go somewhere else.
Thank you, Pacific Stereo. read more